Guest Keynote Speaker

Steven Johnson<

Steve Johnson


Steven Johnson is the leading light of today's interdisciplinary, collaborative, open-minded approach to innovation. Steven was chosen by Prospect magazine as one of the Top Ten Brains of the Digital Future. He unites a deep understanding of scientific progress with a sharp sensitivity to contemporary online trends. Together, those traits give him an unmatched insight into how ideas emerge and spread and how they affect the world today.

Gartner Keynote Speakers

Thriving in the Digital Age and the Customer-Driven Enterprise

Creating a customer-driven enterprise in the digital age comes with a unique set of challenges. New technologies are arriving faster than organizations can absorb them, and customers have taken control of their own experiences. This environment is creating technological as well as cultural imperatives for enterprises and their leadership. This session looks at how organizations are changing to meet these challenges and thrive.

Gene Alvarez
  • Gene Alvarez
  • VP Distinguished Analyst, Conference chair
  • Gartner
Leigh McMullen
  • Leigh McMullen
  • Research VP
  • Gartner

Customer Engagement in the Digital Future

This presentation highlights how technology will change customer engagement and what enterprises should do about it. Big data, mobile, cloud, social and other technologies will change the way customers expect to be engaged and require enterprises to change the ways that they sell to, interact with and serve their customers.

Hung LeHong
  • Hung LeHong
  • VP & Gartner Fellow
  • Gartner

Plenary Session: Excellence in Action — A Discussion With the Gartner & 1to1 Media CRM Excellence Award Winners

Join us for this facilitated panel discussion and learn what drove this year's CRM Excellence Award winners to change, how they did it, what they were able to accomplish and what they would do differently.

Penny Gillespie
  • Penny Gillespie
  • Director, Gartner Research
  • Gartner
Mila D'Antonio
  • Mila D'Antonio
  • Editor-in-Chief
  • 1to1 Media

Gartner Analyst Speakers

Alvarez, Gene
Barnes, Hank
Berkowitz, Todd
Booz, Robert H.
Collins, Kimberly
Davies, Jim
Desisto, Robert P.
Fletcher, Chris
Gillespie, Penny
Harris-Ferrante, Kimberly
Herschel, Gareth
Huang, Olive
Iyengar, Partha
LeHong, Hung
Maoz, Michael
McMullen, Leigh
Nelson, Scott D.
O'Kane, Bill
Sarner, Adam
Scheibenreif, Don
Schlegel, Kurt
Sussin, Jenny
Thompson, Ed

Team Discount

Bring your team to this Summit to maximize, strategize and save.