Guest Keynote Speaker

Steven Johnson<

Steve Johnson


Steven Johnson is the leading light of today's interdisciplinary, collaborative, open-minded approach to innovation. Steven was chosen by Prospect magazine as one of the Top Ten Brains of the Digital Future. He unites a deep understanding of scientific progress with a sharp sensitivity to contemporary online trends. Together, those traits give him an unmatched insight into how ideas emerge and spread and how they affect the world today.

Gartner Keynote Speakers

Thriving in the Digital Age and the Customer-Driven Enterprise

Creating a customer-driven enterprise in the digital age comes with a unique set of challenges. New technologies are arriving faster than organizations can absorb them, and customers have taken control of their own experiences. This environment is creating technological as well as cultural imperatives for enterprises and their leadership. This session looks at how organizations are changing to meet these challenges and thrive.

Gene Alvarez
  • Gene Alvarez
  • VP Distinguished Analyst, Conference chair
  • Gartner
Leigh McMullen
  • Leigh McMullen
  • Research VP
  • Gartner

Customer Engagement in the Digital Future

This presentation highlights how technology will change customer engagement and what enterprises should do about it. Big data, mobile, cloud, social and other technologies will change the way customers expect to be engaged and require enterprises to change the ways that they sell to, interact with and serve their customers.

Hung LeHong
  • Hung LeHong
  • VP & Gartner Fellow
  • Gartner

Plenary Session: Excellence in Action — A Discussion With the Gartner & 1to1 Media CRM Excellence Award Winners

Join us for this facilitated panel discussion and learn what drove this year's CRM Excellence Award winners to change, how they did it, what they were able to accomplish and what they would do differently.

Penny Gillespie
  • Penny Gillespie
  • Director, Gartner Research
  • Gartner
Mila D'Antonio
  • Mila D'Antonio
  • Editor-in-Chief
  • 1to1 Media

Gartner Analyst Speakers

Gene Alvarez
Hank Barnes
Todd Berkowitz
Robert H. Booz
Kimberly Collins
Jim Davies
Robert P. Desisto
Chris Fletcher
Penny Gillespie
Kimberly Harris-Ferrante
Gareth Herschel
Olive Huang
Partha Iyengar
Hung LeHong
Michael Maoz
Leigh McMullen
Scott D. Nelson
Bill O'Kane
Adam Sarner
Don Scheibenreif
Kurt Schlegel
Jenny Sussin
Ed Thompson

Team Discount

Bring your team to this Summit to maximize, strategize and save.