Gartner IT Financial, Procurement &
Asset Management Summit

Registration

24 September 2013 02:00 PM - 07:00 PM

Pre-conference Orientation Session: How to Get the Most Out of Your Conference Experience

24 September 2013 03:00 PM - 03:30 PM

Is this your first Gartner summit experience or has it been some time since you have attended a Gartner event? As improvements are made with each event, it is important that you know and understand how to get the most from your summit experience. This orientation session includes a research agenda overview for ITAM, procurement and vendor management, an overview of the Gartner key methodologies and what you need to do to leverage the logistics of this event to your greatest advantage.

Workshop: We Received an Audit Letter - What Do we do Now? (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

24 September 2013 03:45 PM - 05:15 PM

Gartner clients continue to report increasingly frequent license audits, resulting in undefended, unbudgeted and unmanaged costs. This workshop takes participants through the audit process, helping them understand how to respond to an audit letter and manage the audit effectively both internally and externally.

Workshop: IT Budgeting Best Practices (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

24 September 2013 03:45 PM - 05:15 PM

IT budgeting is both art and science, combining financial management expertise and executive judgment. Every organization will require a different approach to budgeting; however, leveraging the Gartner top 10 guidelines in this workshop can assist in preparing as well as communicating a more accurate and effective IT budget.

Starting a Strategic Vendor Management Program

24 September 2013 05:30 PM - 06:30 PM

Holistic strategic vendor management requires planning and discipline beyond just tasking someone to do it in their spare time. Effective vendor management results from ensuring each member of the team is working toward the same goal of maximizing vendor value. This tutorial prepares you to initiate a strategic vendor management program. • What is strategic vendor management, and why is it important to IT organizations? • How do you establish an effective strategic vendor management program? • What are the key success factors and pitfalls to avoid in strategic vendor management?

Use SNAP to Strategize and Negotiate Your Acquisition As a Process

24 September 2013 05:30 PM - 06:30 PM

Following a structured procurement and acquisition process optimizes your deals and protects your investments throughout the asset life cycle. This tutorial introduces a new best practice — SNAP or strategize and negotiate your acquisition as a process — for managing the strategic acquisition process. SNAP ensures that organizations select the optimal business, technical and financial solution while ensuring that all the acquisition-specific needs are defined for negotiating a contract with terms and conditions that will protect them throughout the asset life cycle. It also ensures that a team approach is used, led by a strong negotiator so that business, financial and IT requirements are included and managed in the final contract. • What procedures should be in place to evaluate all viable options to meet your acquisition needs? • What competitive bidding steps should be followed to select the optimal solution? • What best practices allow you to negotiate and manage optimal pricing and terms and conditions throughout the life of the contract and asset?

General Breakfast

25 September 2013 07:00 AM - 08:00 AM

Registration

25 September 2013 07:00 AM - 06:00 PM

Gartner Keynote : Leading Business Change – Negotiate Political Landmines

25 September 2013 08:00 AM - 08:50 AM

Organizational politics are daily realities that often go unspoken and unaddressed. Those who seek to lead change are certain to encounter political challenges. Often, the success of a project or initiative is dependent upon the ability of the leader to identify and negotiate political land mines. This keynote focuses on defining what politics really is, and identifying the key political land mines we all encounter when attempting to create change.

UNthink

25 September 2013 08:50 AM - 09:45 AM

Somehow we’ve come to believe that creativity is reserved for a chosen few. The truth is that creativity is in all of us. We simply need to rediscover the keys that will unlock our potential. UNthink is the keynote experience that will push members of your organization beyond their traditional thought patterns and habitual levels of performance. It will inspire audiences to realize they are capable of so much more than they have been led to believe. Learning how to UNthink will inject your daily grind with new passion, allowing employees to see how the organization wants and needs all of their talents and energies, not just the ones they’ve been using so far. You’ll begin the process of rethinking your life as a blank canvas of limitless opportunity on which to create your masterpiece.

Welcome Comments

25 September 2013 09:45 AM - 10:00 AM

How to Track and Manage IT Assets That are Thick, Thin, Virtual and Everything in Between

25 September 2013 10:30 AM - 11:30 AM

Tablets, BYOD, desktop virtualization and new technologies affect the traditional approach to IT asset management. IT asset managers have to adapt to a new paradigm and plan proactively to address the challenges posed by old and new technologies. This presentation explores processes and tools needed to proactively track and manage assets on which the organization cannot install an inventory agent or touch. •What are the challenges and risks associated with managing today’s rapidly evolving asset landscape? •What processes and policies are needed to help the business remain agile yet know what the organization owns? •Who are the key vendors and what are the tools that can assist?

Roundtable: Vendor Performance Management: What is the End Users Role (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

25 September 2013 10:30 AM - 11:30 AM

This interactive session discusses best practices on defining and communicating the role the end user plays in vendor performance management.

Roundtable: Women's Network: Conflict & Politics in the Workplace (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

25 September 2013 10:30 AM - 11:30 AM

Political conflict is natural in an enterprise and sometimes gender plays a role in either the nature of the conflict, or in how the CIO deals with it. In this interactive session, participants will gain additional tactics to use when dealing with extreme situations, and explore the role of gender in leadership

Optimization and the Art of Epic Benefits Realization

25 September 2013 10:30 AM - 11:30 AM

To many CIOs and other business leaders, cost optimization is an unwelcome budget exercise. In reality, the ability to reduce budgets or costs significantly means that benefits realization has never been attempted after the completion of IT-enabled business projects. For viable enterprises, big optimization events are fleeting and related to economic uncertainty. For many, the ambiguity of multiyear, continuous or sustainable optimization will require a focus on actionable transparency, demand management and culture change. •What frameworks and models work best to cut costs and optimize? •How can IT cost transparency be used as a driver of better demand management? •How can CIOs use the ambiguity of demand and relationship management to cut costs and align to business goals?

Trends that will Impact the IT Procurement Role and IT Costs

25 September 2013 10:30 AM - 11:30 AM

IT procurement professionals are starting to become overwhelmed by rapidly changing technologies and delivery models, such as cloud, mobile, virtualization, the Internet of Things and big data. They are also challenged to adapt legacy procurement models and negotiation strategies as IT spend is increasingly made outside of IT departments. This presentation helps IT procurement leaders understand how these trends will affect their role and how to leverage them to contain cost and risk.

ITAM 101: The Why & the How of Basic ITAM (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

25 September 2013 10:30 AM - 11:30 AM

Robust, effective IT asset management is an ongoing evolution whose objective is continuous process improvement from whatever (im)maturity level your organization is at right now. This clinic is a hands-on session that delivers concrete steps on how to justify, develop and deploy a solid ITAM foundation on which to build continuously improving processes.

Trends in Vendor Management: Managing Disruptive Forces

25 September 2013 10:30 AM - 11:30 AM

With software compliance and cost optimization activity increasing the focus on the benefits that can be delivered through software asset management, many organizations are turning to SAM service providers to help implement, develop and support their SAM function. This presentation addresses the reasons for using service providers, as well as how to select and manage your provider. •Sharing the load: What do you want your provider to do for you and why? •Building the relationship: How do you select the right provider and put a contract in place? •Happily ever after: How do you ensure a successful ongoing relationship?

Attendee Lunch & Solution Showcase Dessert Reception

25 September 2013 11:30 AM - 01:30 PM

Mobile Device Management Magic Quadrant

25 September 2013 11:45 AM - 12:05 PM

The growing demand for Mobile Device Management by IT organizations has motivated a large number of technology providers to enter the market with MDM offerings. Come hear how Gartner rates these vendors in our Magic Quadrant marketplace theater session.

Tools and Techniques for Managing Mobility

25 September 2013 02:45 PM - 03:45 PM

Smartphones, tablets, and new mobile devices have invaded the workplace. Employees want to use any device they happen to have at their disposal. Meanwhile, CIOs increasingly discover they are challenged. • What are the critical steps to fully operationalize mobile devices? • How much does it cost to do mobile computing? • Which vendors and technologies will help manage the mobile life cycle?

Ask the Analyst: Cutting Through The Myths and Realities of BYOD

25 September 2013 02:45 PM - 03:45 PM

There are many other aspects to BYOD that must be understood and addressed in order to implement it effectively. This small interactive session will answer any questions you may have about BYOD.

Roundtable: Best Practices in IT Financial Management (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

25 September 2013 02:45 PM - 03:45 PM

This interactive session will discuss best practices on developing, measuring and maturing IT Financial Management

IT Dollars and Sense: Getting the Financing of IT Right

25 September 2013 02:45 PM - 03:45 PM

Negotiating with Oracle: How to Do It Right

25 September 2013 02:45 PM - 03:45 PM

IT Cost Optimization Driven through Procurement (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

25 September 2013 02:45 PM - 03:45 PM

CIOs are expected to deliver more innovation and growth and do so with less resources, and most organizations have a constant challenge to manage and reduce costs. IT procurement can play a significant role in partnering with the business to drive initiative and help create value through savings, cost avoidance and risk management. •What are the key components of cost optimization within IT? •How to identify procurement-driven cost optimization opportunities? •How to execute procurement-driven cost optimization opportunities effectively?

How to Manage SAM Service Providers

25 September 2013 02:45 PM - 03:45 PM

Ask the Analyst: Best Practices for ITAM Tool Selection

25 September 2013 05:15 PM - 05:45 PM

No two asset management requirements documents are alike. Therefore, IT asset management tool selection is more often a result of combining functionality in the market with an organizations goals for tracking or accounting of IT assets. This small interactive session will answer any questions you may have about IT Asset Management tool selection.

Roundtable: Contract Template Best Practices (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

25 September 2013 05:15 PM - 06:15 PM

This interactive session discussed the best practices around creating, maintaining and updating standard contract templates to improve and streamline the contract negotiation process.

To The Point: How to Optimize Virtualized Software Costs: What the Vendors Don’t Want You to Know! 

25 September 2013 05:15 PM - 05:45 PM

Go virtual — and the number of licenses you need to buy is no longer limited to where the software is installed. Clients desperately need to find and manage new limitations to the amount they owe software providers. Vendors would prefer you to sign unlimited agreements or pay annual fees, so don’t expect them to make it easy! • How do you limit desktop software licensing costs? • How do you cap server software licensing costs?

To The Point: IT Financial Management - Trends, Success and Challenges in Solution Implementation

25 September 2013 05:15 PM - 05:45 PM

IT financial management competency is an increasingly important skill when demonstrating the business value of IT and providing cost transparency. As infrastructure and operations (I&O) organizations analyze their implementations and plans for IT financial management solutions, IT leaders should regularly assess their progress. With this in mind, this presentation explores: • What you are doing today • What is stopping you from doing more • What you can do today to maximize your efforts and potential for success

To The Point: BYOD Programs: The Cost Element

25 September 2013 05:15 PM - 05:45 PM

The wave of personally owned devices has broken over every organization, large and small. This presentation brings to light the costs and asset management implications involved in provisioning and supporting supposedly free devices that users bring to the office. Also, we compare bring your own device with company systems in terms of total cost of ownership (TCO) and ROI. • What are the options for designing BYOD programs and how can you maximize benefits? •What are the essential criteria for analyzing the cost components of BYOD programs? •How can the benefits of a BYOD program be maximized?

To The Point: Lessons in Advanced Vendor Management: Strategies for Taming Critical IT Suppliers

25 September 2013 05:15 PM - 05:45 PM

There is no way around the fact that business is now critically dependent on some IT suppliers. The question is, how do you make sure that they are being utilized and evaluated appropriately? How do you ensure that they are not in a position to take advantage of the enterprise buyers?

Solution Showcase Reception

25 September 2013 05:45 PM - 07:45 PM

ITAM Repository Marketscope

25 September 2013 06:00 PM - 06:20 PM

The second largest budget item in your enterprise. That’s the target for Integrated Workplace Management Systems (IWMS). They enable the highly efficient and cost-effective coordinated management of the complete real estate/facilities life cycle, from construction project management, to real estate/property management and lease administration, to space and facilities management, to maintenance management and sustainability. Add it all up and you're talking a huge opportunity to drive material, enterprisewide savings with C-suite visibility.This theater presentation will review Gartner’s latest IWMS Magic Quadrant research, and give you a clear understanding of the savings potential and the major vendors who can make it happen.

Networking Breakfast

26 September 2013 07:00 AM - 08:00 AM

Registration

26 September 2013 07:00 AM - 06:30 PM

Gartner Keynote: Creative Destruction

26 September 2013 08:00 AM - 09:00 AM

As legacy IT costs become uncompetitive or unsustainable in a world that’s changing under our feet, organizations need strategies to source newer, more attractive alternatives. Explore new ways of doing things that make better financial sense, now and in the near future, as the Gartner Nexus of Forces starts to impact our costs. If we stay where we are for too long on increasingly unstable ground, vendors increasing the rent could be the least of our worries!

Who Defines the Standards for Success in ITAM?

26 September 2013 09:30 AM - 10:30 AM

Initial savings are only as big as your organization is wasteful and inefficient, but good ITAM changes that. New technology management challenges will arise, but how do we measure efficiency? Standards define frameworks, and maturity models tell us how grown up we’ve become. But what is the gold standard by which to measure the value contribution of IT asset management? • Which standards should we choose? •How do you know you scored an A-plus or a D-minus at various maturity levels? •After we’ve made savings and eliminated inefficiency, how do we sustain good ITAM and prove it’s working?

Roundtable: Take Your IT Financial Management Practice to the Next Level with the Right Tools (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

26 September 2013 09:30 AM - 10:30 AM

IT financial management (ITFM) tools provide cost tracking, modeling and budgeting capabilities that can help IT leaders run IT like a business. This interactive session will discuss best practices in ITFM tool selection

Roundtable: Balance Your Strategic Vs Tactical IT Procurement (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

26 September 2013 09:30 AM - 10:30 AM

Organizations can get carried away in one direction for IT procurement, either strategic or tactical. There is no easy mantra, but it is all about understanding organizational objectives and fine-tuning the resources you deliver, using strategic and tactical approaches in harmony.

Spend Less on IT, Drive More Value: How Best in Class Organizations Do it

26 September 2013 09:30 AM - 10:30 AM

IT Procurement Guide to Cloud Sourcing and Contracting

26 September 2013 09:30 AM - 10:30 AM

Today’s cloud contracts are rapidly evolving but frequently need to be heavily negotiated to mitigate unforeseen cost and risk implications — often only emerging after the deal has been signed. This practical session will leave CIOs effectively equipped to negotiate the right deals. •What are the trends in cloud pricing models and contracting? •What are the hidden costs in cloud contracts, and how can organizations avoid them? •What are the key risks of cloud agreements, and how can your organization protect against them?

Adobe Contract Negotiation Clinic (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

26 September 2013 09:30 AM - 10:30 AM

Recent changes in license models have required IT procurement professionals to carefully evaluate what options are available while negotiating with Adobe to minimize financial impact and still meet the needs of the business. How can you reduce risk of noncompliance and successfully navigate an Adobe audit.

Delivering Program ROI in Vendor Management

26 September 2013 09:30 AM - 10:30 AM

Vendor management programs must continue to deliver program value and benefits even as risk and uncertainty in the supply base skyrocket. This session examines core principles to delivering value and measuring ROI of vendor management disciplines. • What are the key benefits delivered by vendor management programs? • How do you measure and sustain program ROI? • What are the common pitfalls that destroy program ROI?

Licensing Virtual Desktops, Everything You need to Know

26 September 2013 10:45 AM - 11:45 AM

Licensing virtual desktops can be confusing, not just ensuring that Microsoft requirements are met, but that all your application content is properly covered. •What licenses are required when deploying hosted virtual desktops (HVDs)? •What other licensing considerations need to be made when embracing BYO and third party managed service offerings?

Roundtable: There's an App for That: Best Practices for Managing App Stores (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

26 September 2013 10:45 AM - 11:45 AM

The success of consumer app stores for mobile applications has generated much interest on the part of IT managers, mostly to support the various mobile platforms emerging in their organizations with the potential to extend to PCs and change the way enterprise applications are delivered.

Roundtable: The Impact of Operational Technology on ITAM (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

26 September 2013 10:45 AM - 11:45 AM

The IT asset management (ITAM) process entails capturing and integrating inventory, financial and contractual data to manage technology assets throughout their life cycles. ITAM encompasses both the financial management and contract terms and conditions associated with the asset. As operational technology (OT) evolves into more complex software products and converges with IT architecture, companies will need to have enhanced processes to automate often informal manual processes that may have used spreadsheets of whiteboards. In this interactive session we will discuss how IT asset management processes and tools can be adapted for OT systems.

IT Cost Transparency Case Studies: Journeys, Successes and Failures

26 September 2013 10:45 AM - 11:45 AM

Highly mature IT cost transparency practices don’t happen by mistake or organically. Vision and goals for better IT transparency can often be a source of competitive advantage and deliver new benefits to the enterprise. •How can average- or low-maturity IT organizations up their game using IT cost transparency practices? •What does the multiyear road map for IT cost transparency look like, and why is it essential to improve? •What are the risks with IT cost transparency, and should you care about the risks considering the benefits of better practices?

Protect Your IBM Software Invstments Through Tailored Negotiation and SAM Processes

26 September 2013 10:45 AM - 11:45 AM

This session provides an understanding of the need for how to customize IBM software procurement, negotiation and software asset management (SAM) processes to drive savings. Best practices focusing on optimizing IBM software deals and audit readiness protection will be presented. You will understand and be provided with key action items to use in your organization to protect your IBM investments throughout their software asset life cycles from both a cost savings and risk reduction standpoint. •What questions should you ask to ensure IBM is providing you with all viable technology, pricing and contractual options? •What are best practices to request bids and analyze IBM proposals to ensure you can determine discounts and select the best contractual arrangement for your organization (bundling, special terms addendums, enterprise license agreements (ELAs)? •How should you tailor your SAM processes to manage IBM software for audit readiness to reduce financial risk or exposure from potential noncompliance?

Oracle Contract Negotiation Clinic (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

26 September 2013 10:45 AM - 11:45 AM

Oracle is consistently rated by IT procurement professionals as challenging to negotiate with respect to pricing and contracts. With Oracle purchasing other companies, even organizations that have not negotiated with Oracle before are now having to learn what can and what cannot be negotiated. This clinic covers some of the high-level issues regarding Oracle standard license models, Oracle contracts, discounting and license compliance.

Mastering the Discipline of Vendor Management - Organization, Operation and Governance

26 September 2013 10:45 AM - 11:45 AM

Vendor management must be a disciplined process in your organization, and it starts with identifying the vendor management mission or charter, defining organizational models, determining roles and responsibilities and developing key processes throughout the enterprise to effectively manage your suppliers. • What are the primary disciplines, roles and responsibilities for vendor management? • What are the best organizational approaches for vendor management? • How can vendor governance improve vendor management?

Attendee Lunch & Solution Showcase Dessert Reception

26 September 2013 11:45 AM - 01:45 PM

Integrated Workplace Management Systems (IWMS) Magic Quadrant

26 September 2013 12:00 PM - 12:20 PM

The second largest budget item in your enterprise. That’s the target for Integrated Workplace Management Systems (IWMS). They enable the highly efficient and cost-effective coordinated management of the complete real estate/facilities life cycle, from construction project management, to real estate/property management and lease administration, to space and facilities management, to maintenance management and sustainability. Add it all up and you're talking a huge opportunity to drive material, enterprisewide savings with C-suite visibility.This theater presentation will review Gartner’s latest IWMS Magic Quadrant research, and give you a clear understanding of the savings potential and the major vendors who can make it happen.

ITAM's High Risk End Game: Getting IT Asset Disposition Right

26 September 2013 01:45 PM - 02:45 PM

The rapidly growing C-level focus on IT asset disposition’s (ITAD’s) two primary risk factors — data security and e-waste recycling — driven by an ever-changing morass of disparate regional legislative mandates, is forcing IT asset managers to more closely evaluate their ITAD processes and providers. This session details ITAD’s complex risk profile and best-practice approaches to mitigate those risks. •What are the best-practice characteristics and services of the ITAD market, and which ones are critical to your specific organization? •How do you best navigate the current jumble of regional and local ITAD regulation — and minimize noncompliance risk? •What criteria should your organization use to select a reliable, cost-effective ITAD vendor that can credibly minimize your global ITAD risk?

Roundtable: Profiling Users to Reduce Software Licensing Costs (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

26 September 2013 01:45 PM - 02:45 PM

This interactive session discusses best practices on how to segment users into specific profiles and on reducing licensing costs.

Roundtable: Co-Terming and Bundling Vendor Contracts: How to Get More (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

26 September 2013 01:45 PM - 02:45 PM

This interactive session discusses the tactics and strategies for getting more from your vendor contracts.

Chargeback to Solve the Big IT Challenges

26 September 2013 01:45 PM - 02:45 PM

Enterprise leaders and business users are starting to ask why are we making such a big deal out of chargeback. If we bought it all and managed it all, then why don’t we know how much IT costs? If we’re so good at negotiating with IT suppliers, then why are we finding it so hard to negotiate service agreements with our internal customers? If excuses or relationships are wearing thin, then you need to learn how to make chargeback work for you. •Why rely on cost models if we budget and keep accounts? Are we recording the right information at the right time or are we throwing it away? •What is the best way to plan for and measure IT consumption, and who pays for it all (including the overage)? •How can chargeback and app stores create a new business relationship that improves the IT supply chain, encouraging suppliers to better meet demand?

Negotiating with Microsoft in Cloudy Weather

26 September 2013 01:45 PM - 02:45 PM

Driven by the consumerization of IT, cloud, mobile and social trends that are reshaping global work practices, Microsoft is betting its future on Office 365 and other cloud offers. But traditional transitioning license models remain and are changing, often requiring a hybrid approach to licensing with Microsoft. This session shows you how to cut through the fog and negotiate better deals. •What are the key trends and changes in Microsoft licensing? •What are the main criteria for structuring a successful deal? •How can organizations negotiate effectively with Microsoft?

Contracting for Cloud: Negotiation Clinic, What to Do, What to Avoid (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

26 September 2013 01:45 PM - 02:45 PM

The cloud delivery model is gaining popularity mostly because of the promise of lower cost. This presentation highlights the key areas that have been problematic with regards to cost and risk in cloud deals and how to work around them.

Vendor Risk Management - Defeating Rising Vendor Risk in the Enterprise and Tools to Manage 14 Risk Elements

26 September 2013 01:45 PM - 02:45 PM

This session takes a look at key elements of a vendor risk management program and what clients should be monitoring as part of an ongoing vendor risk management program. • What are the challenges of vendor risk management? • How do we prioritize risk and what is at stake? • What are the sources and methods use for vendor risk management?

Ask the Analyst: Cutting Through the Fog in Microsoft Office 365 Cloud Negotiations

26 September 2013 03:00 PM - 03:45 PM

Driven by the consumerization of IT, cloud, mobile and social trends that are reshaping global work practices, Microsoft is betting its future on Office 365 and other cloud offers. However, transitioning from a traditional software supplier to a cloud vendor is fraught with peril. This small interactive sessions answers any questions you may have about licensing Microsoft Office 365.

Roundtable: The Politics of Vendor Management: Who Gets the Tickets (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

26 September 2013 03:00 PM - 03:45 PM

As IT vendors become more critical to operations selection and evaluation of vendors often becomes clouded in politics. We’ll discuss techniques to maintain objectivity in vendor performance and relationship management.

BYOD: Lessons From the Field

26 September 2013 04:45 PM - 05:45 PM

With the opportunities enabled by consumerization, IT is looking at a radical modification of its device ownership policies. Bring your own device is an alternative strategy allowing employees, business partners and other users to use a personally selected and purchased client device to execute enterprise applications and access data. The scope can include basic phones, smartphones, tablets and even PCs. This data-driven session explores the lessons learned from existing BYOD programs in enterprises and government. •Why are organizations adapting BYOD programs, and what benefits are they realizing? •What are the essential elements of a BYOD policy? •What are the implications for management tools, security and cost?

Ask the Analyst: Software Audit Management

26 September 2013 04:45 PM - 05:45 PM

Based on an analysis of client activity during the past 24 months, Gartner believes that every client should expect at least one audit during the next 12 months. . This small interactive sessions will answer any questions you may have about software audit management and readiness.

Roundtable: Best Practices for Negotiating with SAP (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

26 September 2013 04:45 PM - 05:45 PM

A contract with SAP is likely to be a long-term commitment because its software will often be used to meet some of your organization's major requirements. Building the terms and conditions needed for long-term protections into SAP’s agreement will reduce overall costs during the life of the deal, and help you align cost with value. In this session we will discuss best practices for negotiating with SAP

Do You Know Where Your Money is? Getting Down and Dirty with IT Financial Management

26 September 2013 04:45 PM - 05:45 PM

It is said, “no one opts for a career in IT to do finance.” While for most of us that is true, it is increasingly important that I&O managers have a clear understanding and increasing control of IT finances. The issue may be cost capture, service costing, spend justification, forecasting, and budget management or bill back. Regardless, I&O leadership needs to better understand and manage IT finances and the tools and best practices to help optimize IT costs and to run IT like a business. •What IT financial management processes, best practices and strategies will IT operations leadership use to better manage costs, protect budgets and increase transparency? •What tools should I look at and when? •Where do I start and what can I do now?

Lead IT Procurement Transformation to Ensure Relevance

26 September 2013 04:45 PM - 05:45 PM

IT procurement is challenged because of the changed dynamics in most organizations. IT procurement directors need to plan for transformation, considering organizational opportunities, challenges and limitations. Their ability to set strategic direction, identify key gap areas and address them through robust execution is critical for organizational success. •What are the key drivers affecting IT procurement relevance and pushing for transformation? •Why are the new capabilities of IT procurement critical for organizational success in the future? •How can IT procurement leverage the key drivers and lead its transformation for organizational advantage?

Microsoft Contract Negotiation Clinic (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

26 September 2013 04:45 PM - 05:45 PM

A successful Microsoft negotiation requires IT procurement professionals to identify, assess and prioritize requirements while trying to grapple with the significant amount of change in Microsoft’s licensing practices and the ways in which we are now consuming technology.

Managing the Megavendors

26 September 2013 04:45 PM - 05:45 PM

This presentation takes a look at megavendors, such as IBM, Microsoft, Oracle and Cisco, to examine how clients can more effectively work with these monolithic vendors to be seen as strategic clients. We look at areas such as navigating the organization, best escalation methods, technology factors and success stories. • How to navigate through the vendor’s organization, effectively escalate issues and be heard? • What makes a client a strategic client? • What should you be measuring and communicating to the megavendors?

Networking Breakfast

27 September 2013 07:00 AM - 08:00 AM

Registration

27 September 2013 07:00 AM - 12:00 PM

Using the Science of Influence to Improve the Art of Persuasion

27 September 2013 08:00 AM - 09:00 AM

It is through the influence process that we generate and manage change. Like most things, the process can be handled poorly or well. It can foster growth and move people away from negative choices and in more positive directions, creating the conditions for new change opportunities. Or, it can be used clumsily, reducing the chance for genuine movement and, in the worst of cases, rebounding into conflict and resentment. In this presentation, Dan Norris will discuss the six universal principles of influence — those that are so powerful that they generate desirable change in the widest range of circumstances.

How to Track and Manage Software Licenses in the Cloud

27 September 2013 10:00 AM - 11:00 AM

As more organizations move software into the cloud or use a SaaS model there are cost, usage and license compliance information that need to be managed, especially if the organization has a chargeback model in place. The old adage “you can’t manage what you don’t know” becomes even more relevant when the software is not located on premises. We explore the asset management implications of tracking assets that aren’t located on your corporate premises. • Who are the vendors that can assist with cloud license management? • What are the best practices associated with software license management? • What approaches have organizations implemented to manage software?

Roundtable: Selecting and Managing a Software Reseller (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

27 September 2013 10:00 AM - 11:00 AM

Software resellers offer a broad spectrum of products and services. It is a challenge to know which solutions may benefit an organization and to what degree. In this session we will discuss best practices in selecting and managing a software reseller

Roundtable: Best Practices in Software Contracting (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

27 September 2013 10:00 AM - 11:00 AM

The ability to negotiate software vendor contracts effectively to get the right software and support at the right price and with the right terms is key to optimizing cost and mitigate risk. This interactive session will discuss best practices in software contracting.

The Six Pillars of Running IT as a Business: A financial perspective

27 September 2013 10:00 AM - 11:00 AM

This presentation outlines the six pillars that CIOs and IT leaders need to provide effective IT cost transparency and a focus on running IT as a business. These IT financial management best practices will help CIOs move IT from a cost center to a cost transparent IT-services-driven organization. •What does ”running IT as a business” really mean? •What are the six pillars of running IT as a business from the financial perspective? •How can you leverage the six pillars to provide effective IT cost transparency?

App Stores: How Users Now Expect to Buy Software

27 September 2013 10:00 AM - 11:00 AM

What would happen if your procurement team didn’t negotiate software contracts and end users bought their own software? This is already happening on mobile devices. What happens when mobile devices are used to access corporate IT systems? Your organization cannot afford to look the other way. Like it or not, the future has already started and you need to play your part in it. •Who buys software, your enterprise or its users, and how is this starting to change software markets? •Are third-party app store providers resellers, distributors or a procurement bypass? •What does an enterprise app store strategy look like, and why is it important?

IBM Software Negotiations: 8 Steps to Protect Your Investment (For End Users Only. Pre-registration Required.) (Registration will open on August 14th.)

27 September 2013 10:00 AM - 11:00 AM

This clinic provides eight steps to follow to ensure you ask the right questions, properly analyze your proposals, know what and how to negotiate processes to be and stay IBM audit-ready, and provide advice and recommendations on how to protect your IBM investments during the life of these assets.

Debate: Managing Conflict Between Procurement and Vendor Management

27 September 2013 10:00 AM - 11:00 AM

This session takes a look at tools that can be used to delineate in a meaningful way boundaries such as roles and responsibilities: Venn diagrams and RASCI and collaboration diagrams. We highlight results based on client case studies for building a working governance model. •Why do conflicts arise between corporate procurement and IT vendor management? •What are the best strategies, frameworks and practices? •How do we achieve cohesion and harmony between these organizations?

Gartner Closing Town Hall - Getting Ahead of Trends in IT Asset, Procurement & Vendor Management

27 September 2013 11:15 AM - 12:00 PM

Over the two-and-a-half-day conference, attendees will get to the heart of the important trends, best practices, strategies and tactics that are essential for destroying legacy costs and creating new value. In this closing presentation, we identify key take-aways and provide actionable advice on what to do as soon as you return to the office.