Track A: Optimizing IT Operations for the Future
IT Operations Management is mandatory to harness the power of technology innovation in providing services to the business. IT Operations management technologies and processes enable IT to lower cost, improve quality of service, empower IT to better manage business risks and help deliver on the CIO's strategic goal of aligning IT with business. CIO's and senior IT leaders are increasingly focused on the management of infrastructure and operations because it is the largest component of the IT budget and so integral to the availability and performance of business systems. In these sessions attendees will gain practical and prescriptive advice on the benefits and challenges of process frameworks, such as ITIL, managing staff for optimal results, how to leverage social networking, and the importance of running IT Operations like a business
Sessions
Achieving the Vision of Data Center Automation
13 June, 2011 (10:45 AM - 11:45 AM)
Few have achieved the promise of "data center automation" by automating processes across server, storage and network. This session explores the future of data center automation including best practices in server provisioning and configuration management. It also examines the areas of compliance, private cloud and real-time infrastructure.
My Service Catalog is My Salvation!
13 June, 2011 (01:45 PM - 02:45 PM)
Defining and managing a portfolio of IT services and presenting an actionable IT service catalog to business users is no longer an option, but rather a requirement for IT organizations. Best-in-class IT organizations are realigning staff resources and bringing in new tools to manage IT services throughout the service life cycle, offering capabilities for service requests, service fulfillment, service-level reporting and service cost transparency.
Technical Insights: Building an Infrastructure Cost Model
13 June, 2011 (04:15 PM - 05:15 PM)
IT decisions about how and where to host applications and how to set chargeback rates should be influenced by the cost of delivering the infrastructure. Unfortunately, many IT organizations are hamstrung by a lack of detailed knowledge about costs associated with data center infrastructure. In this session, attendees will see how to create a cost model for IT infrastructure, one that includes the following elements: • Data center space, power, and cooling • Storage costs • Network costs • Server costs
How to Obtain Real Value From ITIL
13 June, 2011 (05:30 PM - 06:30 PM)
I&O leaders are under pressure to simultaneously improve quality, agility, and cost efficiency to meet growing customer needs. ITIL has become the de facto best practice process guidance for I&O. However, achieving the benefits of ITIL is neither fast nor easy. Learn how to obtain real business value from ITIL and successfully leveraging it along with Gartner's IT Score Maturity Model to meet your strategic and tactical goals.
Social Networkings' Impact on IT Operations
14 June, 2011 (10:15 AM - 11:15 AM)
Social networking is hugely popular but what is the hype and reality for use within IT infrastructure and operations? We've been using e-mail, chat, knowledge bases, and collaboration tools for decades and how we have additional tool like wikis, Twitter, crowdsourcing, and Facebook to leverage too. In this presentation, we'll look at the social networking craze and how we can practically utilize it to help drive service and support optimization.
The Four W's of CMDB-What, Why, When, Where and How
14 June, 2011 (01:15 PM - 02:15 PM)
Progress is being made with CMDB implementations as IT organizations have added the necessary business justification along with a focus on processes and resources. Yet still there is struggle one what data and how much data is required – especially as IT tries to build the trusted source for IT services which will include technologies like virtualization and cloud implementations both private and public. While there is still no cookbook for CMDBs this presentation will provide guidance on the What, Why, When, Where and How to implement a CMDB successfully.
Vintage versus Radioactive Data: Challenges of Long Term Data Retention
14 June, 2011 (05:30 PM - 06:30 PM)
Gartner defines Radioactive Data as archived data that needs to remain accessible and comprehensible after the application that initially created it has been eliminated from the active application portfolio. In the last forty years, IT has witnessed continuous acquisition of applications. Yet very few enterprises have any significant process in place to retire applications simply because the data must be retained. Challenges with long-term data formats and storage medium, coupled with rapidly emerging new regulatory requirements, ensure that large quantities of decaying data are retained along with truly valuable assets.
IT Can’t be Mature Unless I&O is Mature
15 June, 2011 (08:00 AM - 09:00 AM)
As IT organizations mature, they improve their efficiencies, better their effectiveness, and deepen their participation in business. However an IT organization cannot increase overall maturity unless it addresses maturity issues within infrastructure and operations (I&O) – a foundational layer within IT. The key to achieving I&O maturity is addressing the union among people skills, process maturity, and optimized technology. These factors then come together to drive quantifiable business value. This session focuses on the investments that can transform your I&O organization to higher levels of maturity
Optimizing Release Velocity
15 June, 2011 (10:00 AM - 11:00 AM)
IT organizations are struggling with meeting the business’ needs for rapid releases. To optimize the deployment rate of new releases, the various IT departments must work together. This pivotal process will need both people and process with an emerging set of tools to bring development and operations together and enable an agile business model.
