Gartner Outsourcing & Strategic Partnerships Summit

Classroom Workshop:Managing Your Outsourcing Deal: Negotiations After the Ink Has Dried (End_Users Only)

Once you’ve signed the contract and started the transition, now the real negotiations begin. Every outsourcing relationship is in a constant state of change and negotiation. This workshop provides guidance in negotiating services, costs and changes with your vendors after your deal begins.

Interactive Workshop - Vendor Classification: Establishing the Foundation for Managing Strategic Vendors (End -Users Only) (Pre-Registration Required)

Not all vendors are created equally; therefore, not all vendors require the same level of vendor management. In this workshop, participants will work through a framework to separate their strategic vendors and determine how the various categories should be managed differently.

Classroom Workshop - Cloud Sourcing: Applying Key Lessons Learned from Traditional Outsourcing (End -Users Only) (Pre-Registration closed, please stop by Windermere room for additional availability)

Client organizations experienced many common problems in early outsourcing deals that Gartner is starting to see repeated with cloud sourcing. In this workshop we examine these problems and how their impact can be reduced or avoided.

Classroom Workshop: How to Make Bad Outsourcing Deals Better (End -Users Only) (Pre-Registration closed, please stop by Peabody P session room for additional availability)

Organizations have many challenges making—and then keeping—outsourcing deals successful. If a problem arises, regardless of whether the organization or the vendor is at fault it takes both parties to fix the problem. This workshop will take you through the key issues in outsourcing and how to fix them.

Case Study: Tools and Techniques for Outsourcing Vendor Relationship Management

In this case study presentation, we will learn how Dr Pepper Snapple Group (DPS) is working with their outsourcing vendors to create effective communication, cooperation and collaboration in a multisourced IT service delivery operation. The discussion will focus on: -The processes for better communication between DPS and their strategic providers -The governance vehicles to encourage better performance at DPS -The metrics and dashboard they’ve developed to monitor outcomes -The mechanisms to foster improved collaboration between service providers

Case Study: Moving into Cloud Services-Lessons From the Front

When, where and how has cloud sourcing delivered benefits to enterprises? Randi Levin, General Manager and Chief Technology Officer of the City of Los Angeles will discuss the specific cloud services they implemented, the decision process that led them to explore cloud computing and the benefits derived.

Case Study: The Long and Winding Road: An Early Adopter’s BPO Journey

Both International Paper and the BPO industry have grown and evolved, encountered obstacles, and realized success in ways unimagined at the start of the journey. In this case study, Lacy will focus on the ability of an organization to effectively govern the relationship, manage change, and recognize opportunities as the key to realizing the potential of Business Process Outsourcing. In this case study, Lacy will focus on the ability of an organization to effectively govern the relationship, manage change, and recognize opportunities as the key to realizing the potential of Business Process Outsourcing.

Shell Case Study: Driving Accountability and Collaboration in a Multisourced Applications Ecosystem

Refined governance models must be applied to multisourced environments in order to ensure that overall delivery improves and efficiencies are achieved. In this session we will learn how Shell is leveraging their applications supplier ecosystem to drive growing levels of collaboration and accountability

Solution Provider Sessions

Genpact: Where Business Process Management and Technology Meet

Join industry thought leaders to explore innovative strategies designed to improve operational performance through process based IT solutions. Discuss how end-to-end process optimization, when supported by targeted technology improvements, can deliver improved financial performance, providing the increase in revenue, levels of working capital and customer satisfaction that companies need to grow.

ChinaSourcing: Global Outsourcing Through New Technologies and Non Linear Opportunities

Bamboo Today’s economic, business, and technology changes have redefined the Global Outsourcing Model. Bamboo will showcase disruptive technology trends and demonstrate real-life case studies using m-Commerce, tablet computing, and cloud sourcing models. This case study will look at the requirements for success in realizing such gains. We will examine specific techniques and processes which enable such gains to be realized while reducing the overall cost of the product life cycle. Easwift Easwift has developed an EMR web application hosted as cloud platform. The system is composed of farms, each farm is composed of clinic colllections, each clinic collection will provide EMR services to a set of clinics. The main benefits of the cloud base EMR system is Cost-effective, In-dependable, Flexible, Comprehensive, High Availability, Secure, Free Instant updates and upgrades, and Mobility.

Neoris: Using Vendor Management and the Nearshore Delivery Model to Support Strategic Initiatives

In this roundtable session, Neoris’ clients will highlight the importance of vendor management, the advantages of a Nearshore vs.Offshore delivery model and how Neoris has provided world class solution development and application management services to support the strategic initiatives of AMD and Welch Allyn. Neoris is a global IT consulting company, specializing in SAP and Application Outsourcing through a delivery model leveraging its six global delivery centers. AMD is a semiconductor design innovator whose graphics and computing technologies power a variety of solutions including PCs, game consoles and the servers that drive the internet and businesses. Welch Allyn is a leading global manufacturer of medical devices, products and solutions used by caregivers in doctor’s offices, hospitals, and emergency response settings.

Softtek: Real-Life Examples Panel: Maximizing Business Value of Application Outsourcing

Panel discussion with forward-thinking IT leaders, sharing real-life experiences to get more business value through application outsourcing. Panelists will discuss how they’ve adopted business-outcome models, improved vendor selection/management, implemented metrics-driven governance models, and maximizing value through global delivery. Emphasis on what’s worked and what’s up next.

Solution Provider Sessions

CIBER, Inc. : Innovations in Outsourcing: Impact of the Cloud on Managed Services

CIBER and Savvis, leading global providers of Managed Services and Cloud Platforms with 50 years of combined experience in the IT industry, will share their perspective on challenges and benefits to outsourcing applications and infrastructure. Cynthia Boucher, Senior Vice President, CIBER IT Outsourcing, will lead a discussion on the paradigm shift created by Cloud in the outsourced service delivery environment. Attendees will leave with information and lessons learned from experience, not theory, that they might not otherwise receive from outsourcing vendors.

HCL Technologies: Getting the Business on Board:Transforming the way we work together

There’s no arguing that technology and business are changing, but it takes a great leader to shepherd that convergence and fluidly adapt the organization to address new realities. Hear from Andy Dulka , Vice President, Information Technology, as to how Allianz Life Insurance Company of North America was able to partner with its outsourcing partners and with the business to drive change and institute governance in support of a more dynamic IT organization.

ChinaSourcing: Chengdu - Next Destination for Strategic Partnership

The presentation will introduce the emerging city of China - Chengdu. Chengdu is the hub of western part of China and have lots of potential for business opportunities. The presentation will provide some case studies for local companies.

iGATE Patni: Building Strategic Vendor Relations- A Client’s Perspective

A perfect storm of regulatory, governance & demographic shifts are driving organizations to continuously reevaluate their strategies as well as the role vendors can play in accomplishing these strategies. Join us to hear David Johns, SVP, CIO and Chief Shared Services Officer describe Owens Corning’s journey in evolving and escalating vendor relationships to a strategic level to drive higher business value in an aligned and synergistic mode.

Blazent: Managing Outsourcing Contracts with Operational and Financial Transparency

Despite the maturity of the IT Outsourcing market, many organizations continue to be surprised by inaccuracies related to billing and delivered services. Much of this stems from an inability to ensure the right measurements are in place to deliver operational and financial transparency to everyone involved. Please join Blazent and TPI as we discuss how tools and processes can work together to improve IT governance.

Avanade, Inc. : The Evolving Outsourcing Market: Adapting to a Cloudy Collaborative World

Clients are asking “what does cloud mean to my business?”, “what results can I expect?” and “what are the benefits of collaboration to our business?”. In this session we present the business value, current trends and delivery challenges we see in the market today as we lead our clients through potential land mines in a successful business transformation. Key Issues: • How is cloud impacting traditional outsourcing? • How is collaboration and other market trends changing the organization? • Leading the evolution – A Customer’s Success Story

Onshore Technology Services: The Practical Application of Rural Outsourcing

Discover how Fortune 500 companies are applying rural outsouricng and reducing cost by roughly 30% while receiving transformative IT services. These leading innovators are using rural outsourcing as a cost-effective, low-risk lever in their global outsourcing portfolio. The problem that Onshore has solved for these clients is providing outsourced technology services using a less-skilled, lower-cost, rural workforce by: retooling under-employed workers as technologists and by organizing the work to be done within a value-added process.

Roundtable: Cloud and Data Security/IP - How Do You Alleviate Risk? (Pre-registration is Closed- please visit the Analyst One-on-One desk to check availability. For End Users Only.)

One big concern when moving to delivery" via the cloud" is how to safeguard your sensitive data and Intellectual Property (IP). This roundtable will discuss how to best protect your company and your data when using cloud delivery.

Roundtable: How to Assess Financial Stability as a Key Criteria in Vendor Selection (Pre-registration is Closed- please visit the Analyst One-on-One desk to check availability. For End Users Only.)

A provider’s financial stability has risen in importance in Gartner’s user surveys for vendor selection criteria. We will explore how to use financial reporting in the vendor rating process including key items to look at to assess which providers are well-positioned in terms of financial viability and stability; the importance of profitability, transparency and reinvestment; and suggestions on how to do a good reference check.

Roundtable: IT Services Vendor Selection: Old Stalwarts or New Upstarts? (Pre-registration is Closed- please visit the Analyst One-on-One desk to check availability. For End Users Only.)

In this roundtable, attendees will discuss whether it's better to work with "trusted" IT service providers they know and have worked with, versus new-breed startups that are innovative but unproven . What are the challenges and advantages of these approaches?

Roundtable: Achieving True Collaboration Among Providers: Are the Results Worth the Effort? (Pre-registration is Closed- please visit the Analyst One-on-One desk to check availability. For End Users Only.)

Collaboration makes business sense. In a truly collaborative environment, the net results are better for each player. However, it is complex, slow and costly to change the culture of competition, tear down the barriers and lead providers to collaborate. Is it really worth the effort? In this session we want to hear about good and bad experiences from those who have tried.

Roundtable: What Should I Include in an RFP, and How Does It Impact My Decision-Making Process? (Pre-registration is Closed- please visit the Analyst One-on-One desk to check availability. For End Users Only.)

Learn the pitfalls of creating and using RFP's, vendor selection criteria and contracting T&Cs with little or no experience. Discuss with fellow attendees some options on how to do so successfully, and why it’s important.

Roundtable: The Cloud Business Case: What Are The Hidden Costs and Drivers (Advanced AUR: Assume at minimum, 5 years of experience in this particular topic for participation) (Pre-registration is Closed- please visit the Analyst One-on-One desk to check availability. For End Users Only.)

Based on their experience with hidden costs, attendees will discuss business models around cloud. A Gartner analyst will introduce the discussion with some findings from a 2011 IUS survey and a TCS model for cloud.

Roundtable: Application Outsourcing: Managing Your Vendor Through FP Or Outcome- Based Metrics (Advanced AUR: Assume at minimum, 5 years of experience in this particular topic for participation) (Pre-registration is Closed- please visit the Analyst One-on-One desk to check availability. For End Users Only.)

This session will focus on the best practices for managing vendor productivity and quality in an applications outsourcing deal.

Roundtable: What Service Levels Should I Use : Best of Breed, World Class, or Other and Why? (Pre-registration is Closed- please visit the Analyst One-on-One desk to check availability. For End Users Only.)

This roundtable will allow participants to discuss the reasons that organizations all too often choose the wrong service levels, and how to both correctly choose them and use them to drive the right service provider behavior. This will include not only service levels but also operating level agreements and how to implement those in a multiple provider environment.

Roundtable: Lessons Learned From the Front Lines of Second and Third Generation Contracting (Advanced AUR: Assume at minimum, 5 years of experience in this particular topic for participation) (Pre-registration is Closed- please visit the Analyst One-on-One desk to check availability. For End Users Only.)

Participants in this roundtable, will talk about their lessons learned their successes and setbacks as they engage for second- (and third-) generation outsourcing contracting.

Roundtable: Rightsizing the Vendor Portfolio: - What's the Right Number of Vendors? (Pre-registration is Closed- please visit the Analyst One-on-One desk to check availability. For End Users Only.)

How many vendors is the right number of vendors is a common question. This roundtable will provide some answers for how to calculate that "right" number.

Roundtable: Using IT Services For Return to Growth Strategies (Pre-registration is Closed- please visit the Analyst One-on-One desk to check availability. For End Users Only.)

As the economic recovery fitfully accelerates momentum gain through 2011, IT services buyers need resources “yesterday” to accelerate business outcomes and value. More sophisticated business intelligence reporting and statistical analysis of business information will allow more granular recommendations for operational decisions.

Roundtable: What Are The Risks And How can They Be Managed When Sourcing From The Cloud? (Pre-registration is Closed- please visit the Analyst One-on-One desk to check availability. For End Users Only.)

In this roundtable, attendees will predict and prepare for some of the risks they see with moving into the cloud. A Gartner analyst will kick off the session with market statistics and findings.

Roundtable: Managing Telecom Vendors (Pre-registration is Closed- please visit the Analyst One-on-One desk to check availability. For End Users Only.)

This session will look at the best tactics for navigating telecom provider’s costs and services.

Roundtable: The Sourcing Manager's Role in Cloud Adoption: How Far, How Fast? (Advanced AUR: Assume at minimum, 5 years of experience in this particular topic for participation)(Pre-registration is Closed- please visit the Analyst One-on-One desk to check availability. For End Users Only.)

In this roundtable, attendees will predict and prepare for some of the risks they see with moving into the cloud. A Gartner analyst will kick off the session with market statistics and findings. Cloud services are the talk of the town. But just how and when should they be adopted? What is the right balance between traditional and cloud architecture, and how fast should organizations get there? What management initiatives should be undertaken to drive that? Those are the questions that will trigger personal perspectives from the participants in this roundtable.

Roundtable: The Best Vendor Manager: What Do they Actually Do? (Pre-registration is Closed- please visit the Analyst One-on-One desk to check availability. For End Users Only.)

The vendor manager role is very comprehensive and takes specific skills and competencies to fulfill the role properly. What are best practices for vendor managers

Roundtable: Choosing the Right Mix for Onshore and Offshore IT Services (Pre-registration is Closed- please visit the Analyst One-on-One desk to check availability. For End Users Only.)

Discover the ways in which shoring comes into balance, with an appropriate blend of onshore and offshore providers. Is a blend of provider types even necessary, or is it an anachronistic "hedge" in today's world of "global service providers"?

Roundtable: Is Selecting a Cloud Provider Business as Usual? (Pre-registration is Closed- please visit the Analyst One-on-One desk to check availability. For End Users Only.)

The Gartner approach to Phase 2 and some of our findings about cloud provider selection issues will serve as the springboard for this roundtable, where participants will discuss if cloud service providers can be selected the same way as traditional outsourcing vendors.