Gartner Outsourcing & Strategic Partnerships Summit

David Ackerman is a director in Gartner Research, where he is part of the IT Sourcing team. Mr. Ackerman currently conducts research associated with IT infrastructure sourcing in all four phases of the sourcing life cycle. In this capacity, he ensures integrated, high-quality analyses across all outsource services, along with the continued development of new research to meet the needs of Gartner clients. His responsibilities include working with clients to resolve sourcing issues in infrastructure, along with developing research to drive improved performance.

Chris Ambrose is a vice president in Gartner Research, leading research efforts in managing strategic IT relationships, applications outsourcing, and the hosting and management of enterprise applications (ERP, messaging and collaboration). Mr. Ambrose currently serves as Gartner's lead analyst covering IBM, with specialization in IBM's professional services and outsourcing business.

Dane Anderson manages the IT Outsourcing and Support Services analyst team within Gartner's Technology and Service Provider Research organization. Previously, Mr. Anderson held the position of a research vice president at Gartner and focused on the IT services and outsourcing marketplace, with specific orientation on infrastructure and application outsourcing. He has worked with service provider clients in analyzing and creating execution plans and strategies for the markets they serve, as well as user buying and adoption patterns and plans. Mr. Anderson has also assisted user/buyer clients in navigating through all phases of the sourcing life cycle.

Scott Bonneau reports to the CIO of this beverage company, with business-facing responsibilities for the Finance organization and operational responsibility for the Hosting and IT Compliance & Security areas. In prior roles at Dr Pepper Snapple Group, Scott managed all IT applications and infrastructure operations, led a cross-IT outsourcing program, and played a leadership role in the de-merger of DPS from Cadbury Schweppes plc. Prior to joining DPS, Scott had 13 years of IT consulting experience at Booz Allen Hamilton and Andersen Consulting (now Accenture). Scott holds an M.B.A. from Duke University and a B.S. degree from Boston College.

Cynthia Boucher joined CIBER in 2010 as the Senior Vice President & General Manager of CIBER’s IT Outsourcing division. Ms. Boucher is a seasoned veteran with significant experience in leading large-scale technology operations for major corporations. Ms. Boucher joins CIBER from Kaspick and Company, a subsidiary of financial services giant TIAA-CREF, where she served as Chief Operating Officer. Her significant experience spans IT, operations and marketing executive positions at Montgomery Securities, Montgomery Asset Management, RHK, and Sega, the gaming giant. Ms. Boucher’s expertise spans strategic planning, business process design, outsourcing audit and risk management, enterprise technology architecture and change management. She holds a Bachelor of Arts degree from Syracuse University.

Bryan Britz is a research director in the ITO and Support Services group within Gartner's Technology and Service Provider Research organization. Mr. Britz helps service providers succeed in all aspects of their ITO sales and marketing strategies, from understanding buyer behavior to anticipating and responding to emerging market and competitive dynamics.

Robert Hoyle Brown is a managing vice president in Gartner Research, responsible for the Applications and Business Process Services group, a worldwide team of analysts responsible for Gartner's core coverage of IT services related to applications, business process outsourcing (BPO) and business consulting services, as well as market metrics for the IT services industry at large. As an analyst, Mr. Brown previously led Gartner's worldwide coverage of human resources outsourcing (HRO) and the broader BPO market, as well as cloud business process services.

Steven Buckley is a member of Gartner Consulting?s Sourcing practice.

Ted Chamberlin is a research director at Gartner, where he is part of the Network/Infrastructure group. His research focuses on the emerging communications services MPLS, IP-VPN and metro Ethernet, and hosted IP telephony, as well as traditional carrier voice and data services. Mr. Chamberlin also covers application-based services, such as application hosting, managed Web hosting, colocation and cloud computing.

Linda Cohen is a vice president and chief of research in Gartner Research, where she leads the worldwide focus and development of Gartner's sourcing research, providing life cycle advice to clients procuring or delivering strategic sourcing services. Ms. Cohen co-authored the book "Multisourcing: Moving Beyond Outsourcing to Achieve Growth and Agility," published November 2005 by Harvard Business School Press.

Claudio Da Rold is a vice president and distinguished analyst in Gartner Research. His coverage includes two related areas: sourcing strategies within client organizations (how to achieve business objectives by leveraging on outsourcing and external services) and outsourcing and services market industrialization (how the service market evolves and how this impacts service providers and their business models). In the first area, Mr. Da Rold is an expert on sourcing models such as joint ventures, consortia and Insourcing; has developed approaches for building a sourcing strategy encompassing IT and business process services; and has supported the decision-making process for sourcing strategies in major organizations across Europe and internationally. In the second area, Mr. Da Rold has co-developed the Gartner vision for the outsourcing and service market transformation in the past decade, anticipating most of the current major trends. In 2007 and 2008, he led the alternative delivery and acquisition model (ADAM) integrative research theme across Gartner worldwide to then lead a research community on infrastructure as a service and infrastructure utility services. Currently, he is leading the research on industrialized low-cost services (ILCS). From a European research perspective, he has a leading role in the European Magic Quadrants for data center outsourcing and infrastructure utility service, help desk outsourcing, and desktop outsourcing.

Cassio Dreyfuss is a vice president in Gartner Research, in the Office of the CIO research team. He focuses his research in the areas of business-IT interface. On the business side, he addresses the business value of IT, the business role of the IT organization, demand management and service outcomes; on the IT side, he addresses IT strategy, planning, governance, management and organization issues. His leading research interests are in the area of IT services management under the perspective of collaborative groups and their strategy, synergy and governance. Mr. Dreyfuss also focuses on organizational collaboration, development and change management issues. In addition, he follows IT trends and directions in Latin America.

Andy Dulka has held numerous leadership positions within the Allianz family of companies during his more than eight years with the company. Currently, he serves as VP of Information Technology for Allianz Life, the $10 billion life and annuity company based in Minneapolis, Minnesota. In his current role, he is responsible for all aspects of technology infrastructure and for driving sustainable growth through the strategic usage of technology. Previously he held positions within marketing, distribution, startup and architecture leadership. Before joining Allianz in 2003, he held architecture and consulting positions in the Fortune 500 retail and financial service companies.

Terri Hart-Sears, Senior Advisor at TPI, brings a significant understanding of IT project management, strategy, processes and sourcing-related initiatives to TPI clients. Terri is an accomplished architect of developing, implementing and managing solutions for a full suite of IT projects, in Infrastructure Optimization, Governance Services, Sourcing programs, and Data Center consolidations. She has directed teams for governance , data center support, technology and systems integration, as well as analyzing and managing both financial and transformational aspects of technology-related projects. Terri has published articles on IT Optimization. Terri holds a MBA from Michigan State and a PMP Certification from the PMI.

Scott Hopkins is the General Manager of Strategic Outsourcing, IBM Global Technology Services. In this capacity, Scott is responsible for the global organization that manages and operates clients’ IT systems. During his extensive IBM career, Scott has held numerous leadership positions including General Manager, Industrial Sector, GTS, where he was responsible for new sales, ongoing delivery of technology and services and overall client satisfaction for some of IBM’s largest clients, and vice president of IBM’s Distribution Sector for the Americas. He holds a Masters of Engineering in industrial and management engineering from the Rensselaer Polytechnic Institute.

Helen Huntley is a vice president in Gartner Research and currently provides analysis on global (offshore), nearshore, domestic and rural outsourcing, sourcing strategy, assessing outsourcing readiness, contract terms and conditions, evaluation and selection of service providers, negotiations and renegotiations with service providers, transitions, IT vendor management, vendor risk management and delivery using single, multiple, domestic or global outsourcing providers.

Iggy has over 20 years of experience in Information Technology in various industries and joined Land O’Lakes in 2010 in his current role. Prior to joining Land O’Lakes, Iggy held IT leadership positions with Invensys, Honeywell, and Ingersoll-Rand in all aspect of IT including leading ERP, CRM, PLM implementations and managing Infrastructure. Prior to his roles in industry, Iggy also spent time in consulting with Price Waterhouse. Iggy has a Bachelor of Science degree in Industrial and Management Systems Engineering from the University of Nebraska-Lincoln and is Six Sigma Certified.

Frances Karamouzis is a research vice president in Gartner Research and Advisory Services. Ms. Karamouzis focuses on the IT services and outsourcing market and is also the lead analyst for global sourcing research in North America.

Scott Lacy, Manager – Human Resources Operations is a 30 year veteran of International Paper, with assignments in both Human Resources and Information Technology. Lacy has for the last four years been responsible for HR outsourcing, service delivery, provider relations and contract management for IP. Lacy is responsible for negotiation of HRO agreements that include unique provider management, governance, and relationship features which establish accountability, process improvement and innovation as the foundation of a true partnership. Lacy is the author of articles in HRO Today and other publications, providing insights into HRO BPO, economic environmental impacts on HRO, and on understanding the physiological aspects of applied decision making.

Randi Levin is a proven leader and manager, with a track record for executing mission-critical corporate information technology projects. Randi believes that the City of Los Angeles should be on the forefront of using smart technology to make government more efficient, accessible and customer-friendly. Levin has over 27 years of experience managing information technology departments for leading Fortune 500 companies in Southern California. For the last 3 ½ years, she has been responsible for implementing Google email and a new citywide financial system citywide, upgraded the city’s core network, received two AARA Broadband Stimulus Grants, guided her department to win 7 Emmy awards and developed the Los Angeles Future Leaders Summit for high school students to learn and experience technology to foster interest in technology careers. For the prior eight years, she has served as a Vice President for NBC Universal. In that capacity she was responsible for implementing and managing the SAP worldwide, the internet/intranet sites, created a Sarbanes-Oxley program for proper corporate accountability, and creating several new IT programs that improved the entertainment company’s efficiency. Prior to NBC Universal, Levin worked as a corporate executive as well as an information technology consultant and has invaluable experience in project management, system development, strategic IT planning and business process re-engineering. Her previous experience includes work at the Walt Disney Company, L.A. Gear, Inc., Price Waterhouse, Goldman Sachs & Co., Korn/Ferry International, and Hughes Helicopters, Inc. While at Hughes she was able to program technology for the Apache helicopter used in Operation Desert Storm.

Jim Longwood is a research vice president in Gartner Research, where he is part of both the Asia/Pacific and global IT services teams. He is responsible for undertaking research on sourcing best practices, trends and market positioning of external service providers in the Asia/Pacific IT services market, as well as for providing industry analysis and strategic advice for regional Gartner clients and IT sourcing policymakers. Mr. Longwood is a regular presenter at various Gartner events in the region on the outsourcing life cycle, sourcing strategies, evaluation and selection, SLAs and OLAs, contract negotiations, and transition and management of service deals. He focuses on the service integration role, infrastructure outsourcing, system integration and cloud services, and also assists clients with consulting, BPO, shared services and offshore outsourcing deals. He has experience in a range of verticals, including health providers, government, utilities and resources.

Ian Marriott is a research vice president in Gartner Research, where he is responsible for the external service provider area. His focus is on outsourcing, with a particular emphasis on strategic sourcing and offshore outsourcing. Mr. Marriott leads Gartner's offshore research community, which focuses on IT and business process outsourcing, global sourcing and delivery models, emerging supply markets and best practices. He is a frequent speaker and presenter at numerous Gartner and external forums and events around the world, and he is extensively quoted in the national and international press.

Bill Maurer is a vice president and research director in Gartner Research. Mr. Maurer currently serves in the area of IT Services and Sourcing. He is responsible for primary research in the sourcing lifecycle phase two vendor selection, phase three contract and deal development and phase four relationship management and is a leading author on performance measurement, performance dashboards and service-level development.

Shane Mayes, a gulf war veteran, is a seasoned IT outsourcing professional with a proven track-record of driving immediate revenue while containing costs. Early in his career, Shane managed a diverse portfolio of projects with clients ranging in size from start-ups to Fortune 500 companies. These business and technology initiatives have generated in excess of $500 million in incremental revenue for some of the most successful technology-oriented companies in the world. A natural disruptor, Shane has correctly timed and profited from 5 major paradigm shifts in technology. In 2005, Shane founded Onshore Technology Services, a rural outsourcing firm that has gained nationwide recognition as a risk-averse, low-cost alternative to offshore IT outsourcing. Shane has grown the company from start-up to a multi-million dollar business with rural technology centers in Macon and Joplin Missouri as well as a support office in St. Louis, Missouri. Under Shane's leadership, Onshore has maintained an organic, profitable CAGR of 89% throughout the worst recession in American history. Onshore is currently on the leading edge of its inflection point of hypergrowth and well on its way to realizing Shane's vision to build a billion dollar business that will revitalize rural America, restoring hope and dignity to people in small-town America.

As Avanade’s Vice President in the Global Technology and Solution Group, Matt is responsible for the Outsourcing Global Service Line. Matt created the Outsourcing Solution offerings and has built out the Global Service Line structure and organization to more than $300M in revenue worldwide. He created Avanade’s AO Service Transition methodology by leveraging the leading practices from Accenture, and established the de-facto delivery capability for Microsoft related AO work. Matt has more than 25 years of experience is sales and marketing of technology products and services. Matt holds a Masters of Business Administration from the University of Massachusetts (Lowell, MA.).

Gregg’s current role in Shell is serving as lead for defining and implementing the Shell IT sourcing strategy. In this capacity Gregg has responsibility for ensuring that current strategies are implemented across the Shell IT portfolio and for working with the Shell IT leadership to refine and implement sourcing strategies to support evolving business needs. Specific focus is placed on: full implementation of existing strategies, further development and activation of the Shell IT Ecosystem, and continued transformation of the Shell IT communities to fully embrace and implement a multi-sourced strategy. Prior to joining Shell Gregg worked with IBM for 16 years in sales roles including global client manager for a major oil and gas company where he had worldwide responsibilities for managing the global account team and advancing the business – client relationship. Gregg also worked with BMC Software where he served as Director of Global Alliances. In this capacity Gregg was responsible for developing alliance relationships worldwide with leading systems integration firms to enable total solution delivery capabilities for BMC systems management technologies. Gregg lives in Houston with his wife Nancy and their five children. Gregg has a BS in Electrical Engineering from The University of Texas.

John Pescatore is a vice president and research fellow in Gartner Research. Mr. Pescatore has 33 years of experience in computer, network and information security.

Daryl Plummer is a managing vice president, chief of Research and chief Gartner Fellow. He is chief of research for cloud computing and a primary analyst covering multiple cloud topics, business process management, SOA and Web technologies. Mr. Plummer manages the Gartner Fellows Program, which is designed to allow senior analysts the opportunity to explore new research ideas and to elevate the Gartner culture and brand with clients. He is also chief of Research for emerging trends and interacts with clients on topics ranging from application development to enterprise architecture.

An accomplished Information Technology professional with more than 27 years of experience in the industry. Mike has a background that spans a diverse range of technologies and industry verticals. Mike has acquired extensive experience in the areas of strategic planning, service delivery, organizational development, tactical operations, information security, disaster recovery planning, compliance management, and process improvement. Currently serving as the Director of Information Technology Services for International Transmission Company Inc. Mike is charged with providing strategic vision, tactical leadership and operational oversight over information technology operations, application development, regulatory compliance and cyber security. Mike holds a Bachelor of Business Administration degree with extended studies in the areas of Computer information Systems and Project Management. He is a Certified Project Management Professional (PMP) and a Certified Information Security Manager (CISM).

Frank Ridder is a research vice president in Gartner Research in the area of IT services and sourcing. He mainly helps organizations through the sourcing life cycle for infrastructure services, including the data center and the end-user side. He is a leading author on multisourcing competencies, infrastructure utilities and cloud sourcing. Mr. Ridder drives primary research in Phase 2 (vendor selection) and Phase 3 (contract and deal development) and is also responsible for German Gartner for IT Leaders portal for Sourcing and Vendor Relationships.

Eric Rocco is a managing vice president in Gartner's Technology & Service Provider (T&SP) Research division. He is the group team manager for the T&SP Services group and Invest analyst team. Day to day, he manages the business, operations, client interactions and research quality. He also advises companies on their overall IT services strategies and go-to-market initiatives.

Arup Roy is a senior research analyst with Gartner's Technology and Service Provider research organization and covers the IT services market in India. Key areas of research for Mr. Roy include business models, competitive strategies, go-to-market strategies, key trends and vendors. He is responsible for sizing and forecasting this market and understanding its key accelerators and inhibitors.

Larraine is a seasoned senior executive with general management experience, and a world renowned level of expertise in the creation, implementation and management of complex business alliances in multiple industries including healthcare, technology, consumer products, manufacturing, aerospace, financial services and more. Ms. Segil is a member of the Board of Frontier Communications (NYSE: FTR) in Stamford CT., a Fortune 300 company where she sits on Nominating and Governance, Compensation and Audit Committees. Ms. Segil is Partner Emeritus and was formerly owner and director of Vantage Partners, a privately held consulting firm with expertise in building competency in both internal and external relationship management which acquired her firm, The Lared Group in 2003. Ms. Segil is a senior research fellow at the IC2 Institute at the University of Texas, Austin as well as on the Entrepreneurs Board for the UCLA Anderson School of Management. Larraine sits on the Advisory Board of Edgecast, a Content Delivery Network Company (CDN). She sat on the board of The Los Angeles Regional Technology Alliances (LARTA) representing 35,000 Southern California early stage technology companies for 16 years, and has been recognized by The Financial Times Knowledge Dialogue Group and The Corporate Strategj Board as a thought leader in alliances. Ms. Segil has served on the Governing Board and now on the Foundation Board of The Committee of 200, a global nonprofit group of Women CEOs and on the Board of Governors of Cedars Sinai Medical Center. Ms. Segil has been a regular commentator for CNN and CNBC and presents keynotes on domestic and global alliances, mergers, and critical customer supplier, channel, and outsourcing relationships. Ms. Segil is the author of numerous books, including: Intelligent Business Alliances, Fast Alliances: Power Your E-Business, Djnamic Leader, Adaptive Organization: Ten Essential Traits for Managers, and Partnering —The New Face of Leadership. Larraine has created two endowment funds for scholarships for women managers in strategic alliances — one at the joint JDMBA program at the Peter Drucker School of Management and Southwestern School of Law, and the other for Pepperdine Business School Presidential Key Executive MBA Program. Ms. Segil holds BA Honors in Latin and Classics, JD and MBA degrees.

TJ Singh is a research director with Gartner Research, where he is responsible for the external service provider (ESP)-based research. His key coverage area is Customer Management business process outsourcing (BPO)research worldwide. Mr. Singh also has regional responsibilities where he is the lead analyst for Asia/Pacific (AP)-based BPO research and IT services research for ASEAN, specifically Malaysia. Within the AP region, he is responsible for the BPO research agenda that covers HR, F&A, vertical services, supply management and customer management BPO services from a domestic demand perspective. Mr. Singh is a key analyst whom clients refer to for information and insights regarding the BPO market, service providers, and sourcing initiatives, and he is regularly quoted by the national and regional press.

Dan leads strategy and business development for Genpact’s IT Solutions team and manages the P&L and delivery for the Software Center of Excellence. He joined Genpact in September 2010 and was most recently president and COO at Virtusa, a mid-sized global IT services firm. He also previously held senior management roles at Cognizant Technology Solutions.

Bill Snyder is a Gartner Research VP. Mr. Snyder's expertise encompasses general IT asset management (ITAM) topics, including ITAM process development, maturity assessments, organizational considerations, improvements in efficiency and the finances of IT. His coverage includes best practices in workstation, server, and mainframe hardware and software asset management. In addition, Mr. Snyder covers the strategic vendor management space and has extensive experience in planning and negotiating enterprise software license agreements, such as financial analysis and software acquisition contract review, including Oracle.

Alex Soejarto is a vice president in Gartner Research and covers the consulting and systems integration market. He focuses on service providers offering business application and business intelligence solutions. This includes professional services offered to buyers and competitive strategies undertaken by service providers.

As a consultant and manager, Patrick Sullivan has more than 20 years of experience successfully implementing processes and applications to solve business problems. He has focused on IT services, application development processes, information architectures and software marketing while working for several consulting and software firms. At Gartner, Mr. Sullivan has focused on application services, consulting services and IT infrastructure outsourcing. He has a focus on CRM-related services aligned with the deployment of CRM solutions for sales, marketing and customer servcis. He has also supported professional services providers in refining market strategies, competitive positioning and go-to-market models. Mr. Sullivan joined Gartner in 1999 and is based in Boston, Massachusetts.

Don Tapscott is an internationally renowned authority on the strategic impact of information technology on innovation, marketing and talent. Don consistently identifies and explains the next business imperatives and defines the business models and strategies required for success. These imperatives include: a bold and creative response for growth in the global economic crisis: how new media, the new economy and a new generation of digital natives are driving change and opening opportunity, even in the face of the current recession; the social and business impact of the Net Generation; how the first generation to grow up with the Internet is transforming the workplace, the marketplace, schools, family and government, and how business can turn the NetGeners’ talents and worldview into competitive advantage; the strategic value of information technology; how wikinomics, mass collaboration and business 2.0 are the future for innovation and growth. Don has authored or coauthored fourteen widely read books on technology, business and the Net Generation, including his newest book, Macrowikinomics: Rebooting Business and the World, co-authored with Anthony D. Williams. His other books include Grown Up Digital: How the Net Generation is Changing Your World and Wikinomics: How Mass Collaboration Changes Everything—an international bestseller, appearing on the New York Times and BusinessWeek bestseller lists. Wikinomics has been translated into 20 languages. Don is an Adjunct Professor of Management at the Joseph L. Rotman School of Management, University of Toronto.

Cathy Tornbohm is a Gartner vice president responsible for business process outsourcing (BPO) research. She specializes in BPO for administrative purposes, including human resources, finance and accounting, and procurement. Her research includes analysis of end-user requirements, BPO companies' market offerings and market sizing of BPO adoption.

Gilbert van der Heiden is a research VP in Gartner Research in the area of IT services and sourcing. He covers the sourcing life cycle from strategy, through selection and contracting, to management in general. In detail, he addresses application outsourcing, testing services, (multi)sourcing organization and vendor management.

Allie Young is a Research vice president and distinguished analyst in Gartner's Technology and Service Provider Research group. Her focus is on IT services and outsourcing, specifically for global trends and scenarios, competitive landscape, application outsourcing, and offshore/global delivery. She has contributed to IT services research for the past 15 years, monitoring key market trends, vendor strategies, user requirements, contract analysis and competitive issues. She has written extensively on such topics as the evolution of outsourcing, user wants and needs analysis, vendor strategies, new services development, and future scenarios of outsourcing. Ms. Young co-authored the book "Multisourcing: Moving Beyond Outsourcing to Achieve Growth and Agility." She participates regularly in speaking engagements at Gartner Events, as well as industry conferences.