Gartner Outsourcing & Strategic Partnerships Summit

Track A: Understanding the IT Services Marketplace

With more choices than ever before, buyers of ITO and BPO services need to understand the new forces, operating models, technology trends and provider offerings that will support new business demands for agile, flexible, globally delivered and low cost IT services. The sessions in this track will focus on market scenarios for infrastructure, applications and business process services and new and emerging delivery models.

Sessions

The Future of IT Services: Getting Flatter, Smarter, and More Automated

12 September, 2011 (10:00 AM - 11:00 AM)

Global delivery, cloud sourcing, virtualization and hyperdigitization are reshaping business and society, and the IT services market in particular. Buyers need to understand the new business process and technology services that will support more virtual, automated and collaborative business practices. With the backdrop of fitful global economic return to growth, this presentation will focus on near-term and future steps that buyers need to plan for now that encompass infrastructure, application, ITO, BPO and global sourcing trends.

BPO 2011: State of the Market and Future Projections

12 September, 2011 (02:15 PM - 03:15 PM)

The BPO market has returned to growth but has seen multiple consolidations of vendors, with more likely to come. Is your organization making the best use of the BPO services that are available today? How do you know? Is your business process sourcing strategy up to the challenge of accommodating the anticipated change in the market expected in the next few years? This presentation will explore the critical issues to consider.

Customization is Dead: Long Live Customization

12 September, 2011 (03:30 PM - 04:30 PM)

In a world of standardized delivery of cloud services, the idea of customization seems to be on the decline. However, we are on the verge of a new wave of customization that will focus on the integration of standard application and process components to deliver strategic services. This presentation will explain how your organization can out-customize, out-perform, out-innovate and “win the future” through the remainder of the decade.

The 3D Scenario of Infrastructure Services: Dimensions, Directions and Decisions

12 September, 2011 (04:45 PM - 05:45 PM)

The infrastructure services market is getting blurry, Between traditional infrastructure services and the cloud, organizations are struggling with the amount of options. Service providers are not always able to articulate the value of their service in a differentiating way, which makes it difficult to pick the right solution. This presentation discusses approaches for solution evaluation in a continuously blurring world of infrastructure services.

The Unfolding Applications Service Scenario: What's Next and What You Need to Do

13 September, 2011 (09:30 AM - 10:30 AM)

With today’s rapidly changing technology options and business drivers, organizations face more complex choices and options on how to grow and manage their enterprise applications portfolio. Avoiding change is no longer an option: New insights are required to be relevant to the business and address new developments ranging from cloud, mobility and consumerization to enterprise apps stores.. We will look at key forces shaping your application environment and how your sourcing and services strategies must evolve.

Global Delivery: Understand the Risks and Rewards of Your Country Options

13 September, 2011 (01:45 PM - 02:45 PM)

For many companies, using offshore and near-shore locations is now business as usual—but is India still the go-to location for offshore services? This presentation explores the latest developments in global delivery across many countries and regional landscapes. It highlights some key issues that buyers—and providers—still grapple with, and provides best practices in addressing those issues.           

Keep Data Safe In the Multisourced Enterprise

13 September, 2011 (04:15 PM - 05:15 PM)

As evidenced by numerous business compromises, targeted threats aimed at capturing sensitive business and customer data are becoming increasingly sophisticated. At the same time, the trends of cloud, consumerization and mobility are breaking existing security processes. This presentation will detail the issues and demonstrate best-practice security deployment scenarios for a range of enterprise use cases.

The Changing ITO Experience: New Norms, New Services, New Providers

14 September, 2011 (11:00 AM - 12:00 PM)

ITO has not delivered on many of its sales promises for customers and providers alike, namely in the form of creating value through leverage and scale. Further, the myths of transformation and innovation have largely not materialized for many ITO relationships. This presentation discusses how you need to evolve your approach to managing industrialized services in a hybrid cloud world, and why the old way of doing ITO is unable to achieve these goals