Gartner Outsourcing & Strategic Partnerships Summit

Track B: Growing your Vendor Management Competency

There is a growing demand for greater discipline in vendor management as enterprises becoming increasingly more reliant on vendors to deliver critical business services. Many organizations are looking for practical guidance to implement, accelerate or improve their vendor management program. The sessions in this track will focus on best practices to extract more value from vendors, ensure appropriate controls and reduce risk.

Sessions

Executing a Disciplined Vendor Management Strategy

12 September, 2011 (10:00 AM - 11:00 AM)

Many enterprises have embarked on the creation of a vendor management program. But what does that really mean? Vendor management should be viewed as a discipline and not just an organizational construct or set of processes. This session will look at the best practices for establishing and maintaining the discipline of vendor management.

Classroom Workshop:Managing Your Outsourcing Deal: Negotiations After the Ink Has Dried (End_Users Only)

12 September, 2011 (02:15 PM - 03:15 PM)

Once you’ve signed the contract and started the transition, now the real negotiations begin. Every outsourcing relationship is in a constant state of change and negotiation. This workshop provides guidance in negotiating services, costs and changes with your vendors after your deal begins.

The Vendor Management Value Proposition

12 September, 2011 (03:30 PM - 04:30 PM)

IT organizations are increasingly adopting vendor management as a core discipline, but as these programs emerge, often the question of return on investment and the value of establishing a program becomes an impediment to funding and long-term success. Gartner is finding customers benefiting in many ways, through a combination of costs savings, improved vendor responsiveness and increased value for money. This presentation will look at the key reasons for establishing vendor management, and how to both measure and communicate its value to the larger organization.

Interactive Workshop - Vendor Classification: Establishing the Foundation for Managing Strategic Vendors (End -Users Only) (Pre-Registration Required)

12 September, 2011 (04:45 PM - 06:15 PM)

Not all vendors are created equally; therefore, not all vendors require the same level of vendor management. In this workshop, participants will work through a framework to separate their strategic vendors and determine how the various categories should be managed differently.

Critical Success Factors in Managing BPO: Lessons Learned from the Front Lines

13 September, 2011 (09:30 AM - 10:30 AM)

This presentation will help current and prospective BPO buyers understand the important issues related to the management of BPO contracts.  We’ll offer practical advice based on scores of conversations with some of the leading BPO buyers in the world to help you understand what’s worked well and what they would do differently in managing their BPO vendors, such as BPO sourcing management funding and engineering contract upgrades to drive continuous process improvement. . 

Creating the Optimal Organizational and Governance Model for Vendor Management

13 September, 2011 (01:45 PM - 02:45 PM)

Many enterprises struggle with putting together the right vendor management organization, understanding that vendor management extends beyond the boundaries of any one organization and often requires integrated processes between many. This session will address the processes and process ownership necessary for more effective vendor management, and will focus on the activities and decision rights in vendor management.

Moving Up the Vendor Management Maturity Curve

13 September, 2011 (04:15 PM - 05:15 PM)

Vendor management maturity is assessed by evaluating an organization’s governance, organization, processes and analytics. Step one is the assessment, but that only begins the journey towards moving up the curve. This session will introduce the vendor management maturity assessment, provide results from dozens of vendor management assessments and lay out a road map for vendor management maturity.

Multivendor Integration and Management

14 September, 2011 (11:00 AM - 12:00 PM)

Most enterprises are now reliant on multiple vendors to deliver their IT and business process services. Integrating and managing the delivery of these services is a major challenge. This presentation will discuss the options and best practices when operating in multivendor environment.