Gartner Outsourcing & Strategic Partnerships Summit

Track C: Investigating Cloud Sourcing Before You Invest

As cloud offerings mature, organizations are looking to leverage the benefits of cloud service to gain flexibility, speed and cost benefits. The cloud offers many benefits, but as with any delivery model, especially those utilizing new technologies, there are risks. The sessions in this track will help organizations understand options, evolve their sourcing strategies and evaluate their readiness to adopt cloud services.

Sessions

Considering Cloud: What's Good, What's Bad, and What's Risky

12 September, 2011 (10:00 AM - 11:00 AM)

Cloud leads the ranks in two categories: interest and confusion. More and more buyers are asking for concepts and clarity for leveraging cloud services as part of their sourcing mix. This presentation goes through the key dilemmas IT and sourcing executives face when considering cloud services as an option.

Buying Cloud Services: Understand the Hype, Contract for Reality

12 September, 2011 (02:15 PM - 03:15 PM)

Adding cloud services to a sourcing environment is a trend. Organizations are not only starting to understand what that means as they develop their sourcing strategies, but are also seeing larger hurdles when they address the contracting side. This presentation explains the key risks and issues with cloud services contracting and discusses mitigation strategies and options.

Business Process Utilities: When Does Using Cloud BPO Services Make Sense

12 September, 2011 (03:30 PM - 04:30 PM)

Next-generation cloud services like business process utilities (BPUs) are standardized and sourced on demand. They require a fresh mindset about the use case for external business process services, and how to balance them with services. Here we’ll explore opportunities and challenges as we discuss how to make the business case for both BPU and relationship management successfully.

The New Value Proposition for IT: Industrialized Low-Cost Services

12 September, 2011 (04:45 PM - 05:45 PM)

Industrialized low-cost services (ILCS) have already started to permanently change the value-for-money proposition of IT in a way low-cost airlines did in the travel industry a few years ago. ILCS enable accelerated cost optimization and increased focus on value-generating IT initiatives. IT and sourcing managers must learn how to exploit ILCS, or explain to their CEOs why they are not leveraging them.

Transform Your Infrastructure Through Infrastructure Utilities and Cloud IaaS Models

13 September, 2011 (09:30 AM - 10:30 AM)

The $110 billion combined market of data center outsourcing and hosting is rapidly transforming due to the IT-industrialization, cloud and low-cost scenarios. Surveys show an uptake of infrastructure utility services (IUS) and IaaS deals, which are starting to replace in popularity the traditional approaches—and not just because of the new price dynamics. Learn about real cases of clients using these services and how to exploit the new value from IUS and IaaS.

Cloud Services Brokerage: How Value Will be Delivered in the Cloud

13 September, 2011 (01:45 PM - 02:45 PM)

The category of cloud services brokerage is an additive category: It provides extended or enhanced value on top of original cloud services delivered. While brokerages do not have to deliver their solutions as cloud services, they do need to build on cloud services, presenting an opportunity for both brokers and buyers.

Classroom Workshop - Cloud Sourcing: Applying Key Lessons Learned from Traditional Outsourcing (End -Users Only) (Pre-Registration closed, please stop by Windermere room for additional availability)

13 September, 2011 (04:15 PM - 05:45 PM)

Client organizations experienced many common problems in early outsourcing deals that Gartner is starting to see repeated with cloud sourcing. In this workshop we examine these problems and how their impact can be reduced or avoided.

SaaS Vendor, You're Perfect. I Love You. Now Change

14 September, 2011 (11:00 AM - 12:00 PM)

Many enterprises are attracted to SaaS for cost reasons but then struggle to accept the compromises that using SaaS requires. This presentation will help reset expectations of what SaaS is and isn't, and will help your organization make optimal go/no-go decisions.