Gartner Outsourcing & Strategic Partnerships Summit

Gartner Webinars

Interact with Gartner Analysts on today's important I&O topics through Gartner Webinars. The one-hour complimentary webinars listed below are focused on topics related to the Gartner IT Infrastructure, Operations & Management Summit, and are hosted by Gartner Analysts who will be presenting at the Summit.

Upcoming Webinars

Use the Top Five Complaints From Your Customers to Shape Messages

Robert Brown, Research Vice President
28 September 2010 | 11:00 AM EDT

Knowing what BPO customers are unhappy about can be as useful for marketers as knowing what delights them. Although BPO buyers are generally satisfied with their experiences with incumbent BPO providers, the factors that rate lowest in satisfaction can help form the basis of better BPO marketing messages.

Gartner asked 834 buyers of BPO about their level of satisfaction with their providers. This webinar highlights the five lowest-rated factors among 54 criteria and what BPO marketing executives can do about them with respect to internal actions and external services messaging.

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IT Outsourcing Trends: Tips to Shape Your Strategy

Ben Pring, Research Vice President
7 October 2010 | 9:00 AM EDT and 12:00 PM EDT

This webinar draws on the "Future of IT Services" special report. The outsourcing market is undergoing accelerated change as new technologies and service models such as cloud computing and offshoring become mainstream. Gartner analyst Ben Pring discusses the forces shaping the future direction of the outsourcing market and provides insights on what you can expect to see in terms of new offerings, pricing models and vendors, plus recommendations for navigating a market in transition.

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Webinar Replays

The Current State of the Business Process Outsourcing Industry

Cathy Tornbohm, Managing Vice President

In the current economic climate many enterprises are wondering if they should start to adopt BPO or increase their use of it. This presentation will discuss current global BPO adoptions trends, where those trends are headed, and the best practices organizations should consider as they start preparing for new or increased use of BPO.

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Outsourcing Techniques for Optimizing Cost Containment and Performance Management

Christopher Ambrose, Research Vice President

Gartner Research shows that outsourcing deals predicated on cost savings alone are doomed to fail and forecasted long-term savings are seldom achieved. But in an environment of unstable business conditions where business stakeholders continually demand more for less, what techniques can be applied to drive cost improvement without compromising vendor performance and business outcomes?

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Hardball Negotiation Tactics

Stewart Buchanan, Research Director

The economic downturn has caused many organization take a harder line when negotiating with suppliers. In some cases, this involves negotiating new contracts. In others, it involves re-negotiating existing contracts. Still, taking a firm negotiating stance can be risky. In this Webinar, we will explore the negotiation tactics that organizations are using to get through the challenging economic times.

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Evaluate Cloud Service Providers with Confidence

Frances Karamouzis, Research VP

This presentation is focused on addressing the broad category of Cloud Service Providers. Gartner will provide a overview of how Cloud Service Providers are being defined and how they different from traditional providers of outsourcing or products. And more importantly, what are they offering that is different, new and seeks to solve business problems for the enterprise. This session will provide an overview of these areas and begin the discussion of how do clients develop the business case for certain cloud services offerings.

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Multisourcing Today: Techniques for Optimizing Cost Containment and Performance Management

Linda R. Cohen, VP Distinguished Analyst and Christopher Ambrose, Research VP

Business demands and cost pressures are increasing. Outsourcing clients wants more from their deals including reduced cost and better/faster, delivery of services. In this presentation we examine 8 common problems with outsourcing and how to avoid or correct them so you can get what you expect from the deal.

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