Gartner Portals, Content & Collaboration Summit

Registration

28 April, 2013 from 2:30 PM to 6:00 PM

Speakers

Tutorial: How New Platforms, Channels and Deployment Models Affect the Design of User Experience

28 April, 2013 from 3:00 PM to 4:00 PM

User experience design has never been more important, nor has it ever been so difficult to master. Compounding the challenge are a host of new platforms, channels and deployment models. We'll look at how these dynamics are impacting user experience design.

Speakers

• Ray Valdes
• Research VP

Speed Networking: Getting Social With Fellow Attendees

28 April, 2013 from 4:30 PM to 5:30 PM

Attendees will get a chance to connect, network and discuss the issues most relevant to them with their peers. After an initial introduction, each participant will be paired with one other participant for a quick conversation on mutual topics of interest before moving on to do the same with someone else. Those that mutually agree to continue their conversation after the session is finished will have a chance to do so.

Speakers

• Whit Andrews
• VP Distinguished Analyst

• Nikos Drakos
• Research VP

Attendee Breakfast

29 April, 2013 from 7:00 AM to 8:15 AM

Speakers

Registration

29 April, 2013 from 7:00 AM to 6:00 PM

Speakers

Gartner Opening Keynote: Engaging at the Nexus of Social, Mobile, Information and the Cloud

29 April, 2013 from 8:15 AM to 9:15 AM

The forces that are reshaping computing are keenly felt at the heart of this conference. Together, social, mobile, content and the cloud force enterprises to rethink how they communicate with and serve employees, customers and constituents. Get a sense of technology’s future as we look at the Nexus of Forces.

Speakers

• Daryl C. Plummer
• Managing VP & Gartner Fellow

Harnessing the Beast: How to Profit From Gen4 Collaboration

29 April, 2013 from 9:45 AM to 10:45 AM

The waves of mobile, social, consumerization and BYOD present challenges and opportunities. You need a way to synthesize and exploit these forces. Organizations can gain significant competitive advantage and reap process improvements via the judicious use of Generation 4 (Gen4) collaboration services.

Speakers

• Matthew W. Cain
• Research VP

• Mike Gotta
• Research VP

Roundtable: Selecting and Negotiating the Best WCM System for Your Online Channel Optimization Initiative (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.

29 April, 2013 from 9:45 AM to 10:45 AM

With an analyst moderating, participants will share their best practices for selecting and negotiating contracts for WCM systems, specifically with an eye toward their use within online channel optimization initiatives. This is an interactive sharing of best practices, and attendees should come prepared to share at least one best practice with the group. Roundtables are available to end users only, and capped at 15 participants.

Speakers

• Mick MacComascaigh
• Research VP

Roundtable: Why an App Isn't an Application (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.

29 April, 2013 from 9:45 AM to 10:45 AM

With an analyst moderating, participants will discuss the critical differences between traditional applications and "apps," and learn why understanding those differences now can save a lot of heartache later. This is an interactive sharing of understandings, insights and lessons learned, and attendees should come prepared to share at least one success story or lesson learned. Roundtables are available to end users only, and capped at 15 participants.

Speakers

• Brian Prentice
• Research VP

The Five Graphs of the Modern Web

29 April, 2013 from 9:45 AM to 10:45 AM

The competitive dynamics of the consumer Internet sector are shaped by five data models. The social graph is the most visible, but others have equivalent power.

Speakers

• Ray Valdes
• Research VP

The Mobile Scenario

29 April, 2013 from 9:45 AM to 10:45 AM

Mobile devices and applications enable radical innovation, creating new business and workplace opportunities and new social habits and behaviors. Network technologies such as LTE will gain popularity; operator, handset vendor and ecosystem battles will become more intense and new types of mobile devices and applications will emerge.

Speakers

• Ken Parmelee
• Research Director

The New Enterprise Content Management Scenario

29 April, 2013 from 9:45 AM to 10:45 AM

We'll reveal Gartner's all-new enterprise content management (ECM) scenario, delving into the future of traditional content management, Web content management, and the governance and exploitation of all forms of unstructured content inside and outside the enterprise.

Speakers

• Mark R. Gilbert
• Research VP

Workshop: Build Development Communities to Build Better Software (For end-users only.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.

29 April, 2013 from 10:00 AM to 11:30 AM

Open source communities collaborate to build better software using social forums, such as when peer-reviewed code is built into the process, not tacked onto it. The principle benefit of adopting open source and agile methods is continuous product releases for web and mobile applications. Attendees will practice the open development methods to experience the benefits first hand.

Speakers

• Mark Driver
• Research VP

Debate: You Say Social Analytics, I Say Big Brother Surveillance Tool

29 April, 2013 from 11:00 AM to 12:00 PM

Social analytics can boil the ocean of social to find valuable intelligence to produce better decisions. It can also strip away any semblance of privacy and expose personal lives to corporate scrutiny. So which is it? Powerful tool for improvement or Panopticon surveillance tool? Or both? We'll debate that very issue.

Speakers

• Carol Rozwell
• VP Distinguished Analyst

• Andrew Walls
• Research VP

Panel: Designing Apps for the Work People Really Do by Using Information They Need

29 April, 2013 from 11:00 AM to 12:00 PM

Sounds simple enough: Design your applications for the work people really do and using the information they really need. Truth is, that's very difficult. We'll discuss best practices for getting it done.

Speakers

• Brian Blau
• Research Director

• Mike Gotta
• Research VP

• Brian Prentice
• Research VP

Panel: SharePoint 2013 – Advancements and Impact on Portals, Content Management, Collaboration

29 April, 2013 from 11:00 AM to 12:00 PM

Enterprises are calling on SharePoint to handle a wide variety of workloads and tasks, including portals, content management, collaboration, social, business intelligence, and search. We'll examine advancements in SharePoint 2013 and discuss the implications within and across various disciplines.

Speakers

• Mark R. Gilbert
• Research VP

• Susan Landry
• Managing VP

• Jim Murphy
• Research Director

• Karen M. Shegda
• Research VP

Roundtable: Best Practices in Mobile Content Strategy and Management (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.

29 April, 2013 from 11:00 AM to 12:00 PM

With an analyst moderating, participants will share their best practices for developing, rolling out and maintaining their mobile content strategy. This is an interactive sharing of best practices, and attendees should come prepared to share at least one best practice with the group. Roundtables are available to end users only, and capped at 15 participants.

Speakers

• Hanns Koehler-Kruener
• Research Director

Roundtable: Getting SharePoint and Enterprise Social Networking Applications to Work Together (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.

29 April, 2013 from 11:00 AM to 12:00 PM

With an analyst moderating, participants will share best practices using SharePoint and enterprise social networking applications together, either fully integrated, side-by-side, or some hybrid of both. This is an interactive sharing of best practices, and attendees should come prepared to share at least one best practice with the group. Roundtables are available to end users only, and capped at 15 participants.

Speakers

• Nikos Drakos
• Research VP

Accellion: Adding a Shot of Security to the “Office to Go”

29 April, 2013 from 12:00 PM to 12:45 PM

Equipped with the newest generation of mobile devices, employees are taking more than their coffee to go–they’re taking their office. Hear how to give a shot of security to the “office to go” so that employees can create, view, access, edit and share business information securely on smartphones and tablets without spilling enterprise content.

Speakers

• Paula E. Skokowski
• Chief Marketing Officer

Attendee Lunch & Solution Showcase Dessert Reception

29 April, 2013 from 12:00 PM to 2:00 PM

Speakers

Workshare: Connect, Collaborate, Control: Five Reasons Your Content Needs Context for Successful Collaboration

29 April, 2013 from 12:15 PM to 12:35 PM

Collaboration is now mobile, cloud-based, and social. As it evolves, how do you drive more efficient collaboration in a controlled and secure environment? Is it possible to match and even enhance the way users want to work without forfeiting control? Citing real-world scenarios, this practical presentation will explore how contextual understanding of who the user is and what they’re sharing (and how) is vital to efficient, secure and ultimately successful collaboration.

Speakers

• Dave Ewart
• Director of Product Marketing

Kaltura: Using Video to Transform the Social and Mobile Collaboration Experience

29 April, 2013 from 12:50 PM to 1:10 PM

Video transforms learning, selling, work, education, training and shopping. With the rapid acceleration of video creation and consumption for both live and on demand on all devices, how does an organization keep pace with this emerging new class of empowered employee and drive value at 30 frames per second™? See how organizations such as IKEA, DuPont and Accenture use Kaltura to allow employees, partners and customers to collaborate via dedicated video portals while still maintaining compliance, control and centralized management.

Speakers

• Damian Rochman
• Senior Director, Product Management

Magic Quadrant Theater: Mobile Device Management

29 April, 2013 from 1:25 PM to 1:45 PM

We'll review the latest Gartner Magic Quadrant of mobile device management players.

Speakers

• Ken Parmelee
• Research Director

Workshop: Your Next Version of SharePoint — In the Cloud or Not? (For end-users only.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.

29 April, 2013 from 1:30 PM to 3:00 PM

As organizations evaluate how and when to migrate their SharePoint implementations, the question of whether or not to leverage the cloud emerges. Workshop participants will work through an evaluation checklist of where and when the cloud makes sense, and when it doesn't.

Speakers

• Mark R. Gilbert
• Research VP

Design Considerations for Social Networking Applications

29 April, 2013 from 2:00 PM to 3:00 PM

We'll discuss how application and ESN architecture are impacted by the type of social networking design considerations identified via ethnography and other design research methods (e.g., profiles, graphs, activity streams, social objects, and social analytics).

Speakers

• Mike Gotta
• Research VP

• Carol Rozwell
• VP Distinguished Analyst

How Disruptive Vendors Are Threatening Your Incumbent Vendors

29 April, 2013 from 2:00 PM to 3:00 PM

The Nexus of Forces is disrupting the IT industry's status quo. Some vendors that have best-represented and taken advantage of these forces include Apple, Google, Amazon and Facebook. We'll delve into these disruptive forces, how the disruptive vendors are affecting the established enterprise vendors, and how enterprise IT strategies will need to change as a result.

Speakers

• David Mitchell Smith
• VP & Gartner Fellow

How Mobile Changes Everything, and What To Do About It

29 April, 2013 from 2:00 PM to 3:00 PM

Mobility has triggered a revolution in assumptions about user-facing systems, interfaces, ownership, governance, risk, app design and delivery, security, management, support, HR, compensation, procurement, payment and audit strategies. We also look at mobile content creation, and impacts on knowledge infrastructure and collaboration.

Speakers

• Tom Austin
• VP & Gartner Fellow

Panel: Answers to the Most Common Content Management Questions from Gartner Inquiries

29 April, 2013 from 2:00 PM to 3:00 PM

How do I govern my SharePoint installation, and what should I add to it? How do my search, Web, and mobile strategies relate to ECM? These three Gartner analysts take about 2,000 client calls a year on content management. Learn from them what everyone is asking about and how to deal with it.

Speakers

• Hanns Koehler-Kruener
• Research Director

• Mick MacComascaigh
• Research VP

• Karen M. Shegda
• Research VP

Roundtable: Best Practices for Licensing & Deploying Microsoft 365 (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.

29 April, 2013 from 2:00 PM to 3:00 PM

With an analyst moderating, participants will share their best practices for licensing and deploying Microsoft 365. This is an interactive sharing of best practices, and attendees should come prepared to share at least one best practice with the group. Roundtables are available to end users only, and capped at 15 participants.

Speakers

• Matthew W. Cain
• Research VP

Roundtable: How to Conduct Your Own Website Review (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.

29 April, 2013 from 2:00 PM to 3:00 PM

With an analyst moderating, participants will discuss techniques they've used to conduct candid reviews of their own websites, as well as the action plans to improve them. This is an interactive sharing of best practices, and attendees should come prepared to share at least one self-reviewing technique with the group. Roundtables are available to end users only, and capped at 15 participants.

Speakers

• Ray Valdes
• Research VP

IntraLinks, Inc.: Vodafone McLaren Mercedes: Protecting Innovation Through Next Generation Enterprise File-Sharing

29 April, 2013 from 3:15 PM to 4:15 PM

Vodafone McLaren Mercedes exists to win races. Indeed, since arriving in the sport in 1966, McLaren has won more grand prix than any other Formula 1™ marque. Theirs is a story of continuous technical innovation, based on collaboration around priceless intellectual property worthy of protection. Learn how Vodafone McLaren Mercedes plans to leverage Intralinks’ next generation file sharing platform, Intralinks VIA, to help drive its winning culture.

Speakers

• Ron Hovsepian
• CEO

• Dale Kirkwood
• Head of Technical Architecture

OpenText : Unleashing Exceptional Customer Experiences - Who You Need to Make It Happen

29 April, 2013 from 3:15 PM to 4:15 PM

Who does your enterprise information strategy begin with? Within progressive organizations technical and business teams are working together to drive superior customer engagement with an eye on compliance and the enterprise architecture. Attend this session to learn how organizational change and the creation of new positions have broken down the walls between IT and marketing. Together they head toward a common goal and build a 360 degree / 3D customer view.

Speakers

• Kevin Cochrane
• OpenText

• John Cybulski
• Digital Interactive Associate Manager

• Scott Granger
• Manager, Corporate Intranet, Portals & Content Management Systems

• Marci Maddox
• Sr. Director, Product Marketing, Customer Experience Management

• Nicholas Tran
• Digital Marketing - Social Media Lead

SAP: Delivering the Best Customer Experience with SAP Technologies

29 April, 2013 from 3:15 PM to 4:15 PM

Discover how SAP customers are creating contemporary user experience, leveraging SAP strategic investments in cloud computing, mobility, and big data to improve and enrich the daily lives of their employees, their partners, and their customers. Learn how you can deliver business innovation with engaging customer experience enabled by SAP technologies.

Speakers

• Ira Berk
• VP of Solution Management

Yammer: Enterprise Social - The New Cornerstone of Collaboration

29 April, 2013 from 3:15 PM to 4:15 PM

Enterprise Social Networking (ESN) tools are quickly gaining traction by filling a core, unmet need within many organizations – a common space where employees can easily connect, and share and discover information and ideas across teams and locations. The next phase will extend ESN as the new cornerstone of workplace collaboration - the fabric connecting people, information and applications across and between organizations. Attendees will learn about Microsoft’s vision for Enterprise Social with Yammer, SharePoint and Office and how it will power the way we work in an increasingly networked world.

Speakers

• Michal Gideoni
• Director, SharePoint Product Management

Debate: The Enterprise App Store

29 April, 2013 from 4:30 PM to 5:30 PM

App stores are redefining how users source information and applications, but they are oriented around the needs of consumers, not enterprises. We debate the pros and cons of embracing public app stores and enterprise app stores, and the implications for IT strategy and execution.

Speakers

• Ian Finley
• Research VP

• Ken Parmelee
• Research Director

Disruptive Research From the Gartner Maverick Incubator

29 April, 2013 from 4:30 PM to 5:30 PM

We will take the wraps off several controversial and disruptive lines of previously unseen research straight out of the Gartner Maverick incubator. This Maverick medley reflects some of the most innovative work Gartner analysts are doing (separated from mainstream research work).

Speakers

• Tom Austin
• VP & Gartner Fellow

Roundtable: Best Practices for Making Social Work for Your Organization (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.

29 April, 2013 from 4:30 PM to 5:30 PM

With an analyst moderating, participants will share best practices for one of the most difficult hurdles in the Nexus to date — namely, making social collaboration actually work within your organization. This is an interactive sharing of best practices, and attendees should come prepared to share at least one best practice with the group. Roundtables are available to end users only, and capped at 15 participants.

Speakers

• Carol Rozwell
• VP Distinguished Analyst

Roundtable: Lessons of How YouTube Can Inspire Business Value From Video Content Management (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.

29 April, 2013 from 4:30 PM to 5:30 PM

With an analyst moderating, participants will share best practices derived from or inspired by YouTube for driving greater business value from video content management systems. This is an interactive sharing of best practices, and attendees should come prepared to share at least one best practice with the group. Roundtables are available to end users only, and capped at 15 participants.

Speakers

• Whit Andrews
• VP Distinguished Analyst

The Myths and Realities of Mobile Content Management

29 April, 2013 from 4:30 PM to 5:30 PM

The rapid rise of tablets is accelerating the push for mobile content applications and processes. The notion that full-featured ECM is available on mobile devices is flawed, however. We'll show you what is feasible in mobile content management from mobile capture to process interaction, help you understand the benefits and opportunities, and help you mitigate the risks.

Speakers

• Karen M. Shegda
• Research VP

Solution Showcase Networking Reception

29 April, 2013 from 5:30 PM to 7:30 PM

Join fellow attendees and some of the market's leading and most innovative providers for a casual networking reception in our solution showcase.

Speakers

Magic Quadrant Theater: Horizontal Portals

29 April, 2013 from 5:45 PM to 6:05 PM

We look at the latest Gartner Magic Quadrant for horizontal portal players.

Speakers

• Gene Phifer
• VP Distinguished Analyst

Magic Quadrant Theater: Enterprise Content Management & Web Content Management

29 April, 2013 from 6:20 PM to 6:40 PM

We review the latest Gartner Magic Quadrants of enterprise content management (ECM) and Web content management (WCM) players.

Speakers

• Mick MacComascaigh
• Research VP

e-Spirit : Stop Rip & Replace: How to Avoid Expensive CMS Mistakes

29 April, 2013 from 6:55 PM to 7:15 PM

The warning signs are everywhere – delays, budget overruns, entrenched users. But you have to find a way to modernize your portals, e-commerce sites or eliminate silos. For organizations with existing infrastructure, rip and replace can be a painful experience. In this session, we will walk through examples of what can go wrong in attempting to modernize. We’ll then explore how a number of companies avoided these mistakes by adopting a best-of-breed strategy and detail the keys to their success.

Speakers

• Joern Bodemann
• CEO

"Birds of a Feather" Attendee Networking Breakfast

30 April, 2013 from 7:00 AM to 8:15 AM

Join fellow attendees for a networking breakfast wherein tables are segmented by hot topic and/or industry to foster sharings of war stories and best practices among attendees.

Speakers

Oracle: Social Collaboration Success: Lessons from Jack & The Beanstalk

30 April, 2013 from 7:00 AM to 7:45 AM

Think fairy tales are just for children? Think again! Join us for this breakfast session featuring Christian Finn, Senior Director at Oracle as Jack, your narrator, where we'll share an enterprise fairy tale come true! Learn how Oracle has used its social network as a beanstalk to reach the social cloud castle and capture a giant's riches of increased productivity, collaboration, and business agility. Write your own fairy tale of success with our lessons learned!

Speakers

• Christian Finn
• Senior Director

Registration

30 April, 2013 from 7:00 AM to 6:00 PM

Speakers

Guest Keynote: Emotional Design — Total User Experience

30 April, 2013 from 8:15 AM to 9:15 AM

It's all about emotion. To the scientist (and Don Norman is a well-known Professor of Cognitive Science), emotion has many complex facets. In his popular book, Emotional Design, Norman showed how emotion can be treated as three different components, each having very different implications for design, for business, and for your customers. The Visceral level is innate — common across cultures. It's all about appearances and why some things attract us, some repel us: this is where graphical artists and industrial designers exert their power. The Behavioral level is learned, and is different for everyone. This is about how well a product or service performs. Does the company, product, or service deliver without glitches, with pleasure, not frustration: this is where engineering shines. The highest level is Reflection, which is all about image and memory. This is very culture-specific, where culture can be as broad as Chinese vs. Americans, or as specific as American tweenies vs. American teens. This is the playing field of Brand. Perform well here, and you can screw up a bit on the other levels. Perform badly here, and it can take years to recover.

Speakers

• Don Norman
• Author and Co-Author

AirWatch: Maximize Data Loss Prevention through a Secure Corporate Container

30 April, 2013 from 9:45 AM to 10:45 AM

One of the most valuable assets of an enterprise is its proprietary content and intellectual property. Employees are exposing sensitive corporate data, with the risk of costly security breaches, by utilizing free cloud file sharing services on their mobile devices. Join AirWatch's Kevin Kiley for a discussion on business strategies to implement regarding securing proprietary corporate content, data loss prevention though geo-fences, secure content collaboration and sharing,email attachment encryption and provisioning role-based data access.

Speakers

• Kevin Kiley
• Director of Enterprise Sales

Box, Inc.: The Power of the Cloud: Driving Business Insight and Innovation in the Post PC Era

30 April, 2013 from 9:45 AM to 10:45 AM

A seismic shift in the nature of work is taking place. Knowledge workers are trading in legacy software and desktop PCs for tools that are more flexible, affordable and allow them to tap into information from countless applications and mobile devices. Through the combination of business insight and powerful, cloud-based productivity applications, IT decision-makers can assert leadership and value paths that were traditionally unavailable to help exceed user and stakeholder expectations.

Speakers

• Robin Daniels
• Head of Enterprise Product Marketing

IBM: Transforming Business Outcomes with IBM Social Business and Exceptional Web Experience Solutions

30 April, 2013 from 9:45 AM to 10:45 AM

Learn how successful companies differentiate themselves from their competitors by creating exceptional multi-channel & mobile experiences for their customers, partners and employees with IBM Social Business and Web experience solutions. Stand out companies transform business outcomes by delivering personalized web and online experiences, with integrated analytics, easy access to content and built-in social networking, in the cloud, on premises or via a mobile device, that turn their customers into advocates and their employees into their best brand ambassadors.

Speakers

• Pamela Chandor
• Collaboration Solutions Global Sales VP

• Helena Paulin
• Digital Customer Experience Principal Manager

M-Files : Going Folderless with Metadata for a Superior Approach to ECM

30 April, 2013 from 9:45 AM to 10:45 AM

Most ECM systems employ a folder paradigm that is over 30 years old, but even well-designed folder hierarchies become difficult to manage, resulting in inefficient searches, duplication of information and data loss. This session highlights companies using metadata-powered ECM that organizes and processes information based on what it is rather than where it is stored. Learn how this simpler and more precise approach unlocks the value of information and leads to better business performance.

Speakers

• Greg Milliken
• President

Roundtable: Best Practices in Information Governance (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.

30 April, 2013 from 11:00 AM to 12:00 PM

With an analyst moderating, participants will share best practices for governing information, traditional content, and nontraditional and unstructured content within and outside your organization. This is an interactive sharing of best practices, and attendees should come prepared to share at least one best practice with the group. Roundtables are available to end users only, and capped at 15 participants.

Speakers

• Mick MacComascaigh
• Research VP

Roundtable: Getting Enthusiastic Support From Your Security Team When It Comes to Social (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.

30 April, 2013 from 11:00 AM to 12:00 PM

With an analyst moderating, participants will share best practices for getting your IT security teams comfortable with your organization's expanding use of social collaboration both within and outside your firewall. This is an interactive sharing of best practices, and attendees should come prepared to share at least one best practice with the group. Roundtables are available to end users only, and capped at 15 participants.

Speakers

• Andrew Walls
• Research VP

To the Point: Content to Go

30 April, 2013 from 11:00 AM to 11:25 AM

BYOD has meant a proliferation of tablets and smartphones, as well as consumer-driven cloud content channels. As ECM vendors aggressively introduce mobile functionality to bring about this pervasiveness, how will the existing content channels play out in the enterprise?

Speakers

• Hanns Koehler-Kruener
• Research Director

To the Point: Engagification — Applying Gaming Techniques to Increase Social Adoption

30 April, 2013 from 11:00 AM to 11:25 AM

We'll show you how principles drawn from the world of gaming can help increase the adoption of social and collaboration systems inside and outside your enterprise.

Speakers

• Carol Rozwell
• VP Distinguished Analyst

To the Point: Generate Customer Loyalty and Reduce Costs With Customer Communications Management

30 April, 2013 from 11:00 AM to 11:25 AM

Customer communications management represents a strategy and market of applications for the creation, delivery, storage and retrieval of outbound and dynamic customer communications. We'll provide IT and business leaders insight and advice to improve and transform customer communication management for business innovation, ROI and competitive advantage.

Speakers

• Karen M. Shegda
• Research VP

To the Point: The Nexus of Forces Driving Innovation

30 April, 2013 from 11:00 AM to 11:25 AM

The forces of the Nexus, which are not easily controlled by IT, are pushing themselves to the forefront of IT spending and evolving quickly. IT organizations must balance security against access, and continue to meet the expectations of individuals who are more technology-savvy than ever before. IT leaders will need to reconsider and maybe even rebuild IT's capabilities.

Speakers

• David Mitchell Smith
• VP & Gartner Fellow

To the Point: Beyond Google and Siri — How Search Will Fuel Information Innovation

30 April, 2013 from 11:35 AM to 12:00 PM

New sources of content are forcing changes to enterprise search, and organizations are demanding richer ways to discover and present relevant insights across information assets. The result will be a better understanding of context, intentions and immediacy, which will mean new business opportunities. CIOs must plan for search capabilities to be at the core of their information infrastructure.

Speakers

• Whit Andrews
• VP Distinguished Analyst

To the Point: Mobilizing Your Portal Strategy

30 April, 2013 from 11:35 AM to 12:00 PM

Mobile portals must deliver much of the same capability available to desktop users, plus provide unique capabilities pertinent to users on the move, all in a form that leverages mobile device capabilities and context signals. While mobility raises new challenges for portal initiatives, it also brings a world of new opportunities to improve user engagement and business value.

Speakers

• Jim Murphy
• Research Director

To the Point: Socially Enabled Business Applications — Finding, Following and Filtering What Matters

30 April, 2013 from 11:35 AM to 12:00 PM

Successful social web applications rely on techniques that tame complex choices through filtering and recommendations extracted from the analysis of many individual choices. We'll look at how the same techniques, now appearing in business applications, will be used to make business events and information more collaborative, as well as easier to find, follow and filter.

Speakers

• Nikos Drakos
• Research VP

To the Point: The Modern Web

30 April, 2013 from 11:35 AM to 12:00 PM

Web technologies continue to advance rapidly. Innovations like HTML5, HTTP2 and the Semantic Web already demand attention, and will soon greatly impact your IT strategies. The challenge is to discern which of these innovations are ready for prime time, and which need more time to mature.

Speakers

• Gene Phifer
• VP Distinguished Analyst

Attendee Lunch & Solution Showcase Dessert Reception

30 April, 2013 from 12:00 PM to 2:30 PM

Speakers

OpenText : Strategic CIO and the Information Enterprise

30 April, 2013 from 12:00 PM to 12:45 PM

Enterprises are embracing information as a core strategic asset and IT has become the primary source of business growth and innovation. As CIOs evolve from operational to strategic leaders, they are challenged by the radical pace of disruptive innovation that only begins with today's trends of consumerization, mobile, social and cloud technologies. In this session, we will discuss how a strategic CIO can build an Enterprise Information Management strategy that helps to transform the information enterprise to gain agility and competitive advantage.

Speakers

• Scott Granger
• Manager, Corporate Intranet, Portals & Content Management Systems

• Lubor Ptacek
• VP Product Marketing

Magic Quadrant Theater: Social Software

30 April, 2013 from 12:15 PM to 12:35 PM

We'll look at the latest Gartner Magic Quadrant for social software players.

Speakers

• Mike Gotta
• Research VP

Sitefinity: Web Content Management's Role in the Quest for Mobile

30 April, 2013 from 12:50 PM to 1:10 PM

Mobile Internet access grows daily, yet many organizations continue to struggle with their mobile strategy. This offers a competitive advantage for those offering compelling mobile experiences. But there are many options to consider. Join Telerik to explore how effective web content management can help your organization avoid mobile pitfalls and develop mobile strategies to yield long term success.

Speakers

• Gabe Sumner
• Product Manager

Citrix : Solving the “Dropbox problem”

30 April, 2013 from 1:25 PM to 1:45 PM

Employees are using unsecure consumer-style cloud services to access data and share it with others. It’s time for IT to provide an enterprise- ready and secure solution that meets user mobility and collaboration needs. In this session, we’ll examine: • How CIOs are striking the balance between security and users’ mobility needs • How to meet security and compliance requirements • Success stories from retail, financial, government, healthcare, education and manufacturing organizations

Speakers

• Bill Carovano
• Sr. Director Product Management

Case Study: Preparing Ahead of the Chaos of SharePoint and ECM Deployments

30 April, 2013 from 2:30 PM to 3:30 PM

We'll use this case study to understand best practices for planning, executing and overcoming the challenges of a SharePoint deployment.

Speakers

• Mark R. Gilbert
• Research VP

• Mike Miller
• Assistant Information Systems Director

Cloud-Based Office Systems: Google vs. Microsoft

30 April, 2013 from 2:30 PM to 3:30 PM

Two of the most widely used cloud-based office productivity suites are Microsoft and Google. We'll look at the strengths and weaknesses of each, and help you decide which, if either, works best for your organization.

Speakers

• Tom Austin
• VP & Gartner Fellow

Panel: The Mobile Workspace — Connect, Share, Collaborate … and Collide

30 April, 2013 from 2:30 PM to 3:30 PM

Mobility is now part of the daily ritual, affecting how workers connect, share, and collaborate with one another, freelance contractors and external partners. While mobile is often an extension of an office environment, for others, it is the office. We'll explore the dynamics of a collaborative mobile workspace, where consumer and enterprise applications collide.

Speakers

• Mike Gotta
• Research VP

• Karen A. Hobert
• Associate Director Consulting

• Ken Parmelee
• Research Director

• Daryl C. Plummer
• Managing VP & Gartner Fellow

Panel: The Secret Life of Digital Design Agencies

30 April, 2013 from 2:30 PM to 3:30 PM

Digital design firms are becoming central players in UX work, particularly as marketing departments engage with them for customer-facing mobile and web solutions. Design agencies are nothing like IT organizations when it comes to approach, processes and people. We'll interview two senior executives from leading design agencies to explore these differences and give attendees a unique insight into this world.

Speakers

• Peter Eckert
• Co-Founder and Chief Experience Officer

• Dino Eliopulos
• Managing Director

• Brian Prentice
• Research VP

• Dave Wolf
• Vice President of Strategy

Roundtable: Evaluating and Debating Public vs. Private App Stores (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.

30 April, 2013 from 2:30 PM to 3:30 PM

With an analyst moderating, participants will share how they've gone about evaluating public vs. private app stores, as well as best practices for implementing an enterprise app store. This is an interactive sharing of best practices, and attendees should come prepared to share at least one best practice with the group. Roundtables are available to end users only, and capped at 15 participants.

Speakers

• Ian Finley
• Research VP

Roundtable: The UXP — A Platform Approach to Websites, Portals and Mobile Apps (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.

30 April, 2013 from 2:30 PM to 3:30 PM

With an analyst moderating, participants will share early successes and best practices for rolling out user-experience platforms (UXPs) as a new approach to websites, portals and mobile apps. This is an interactive sharing of best practices, and attendees should come prepared to share at least one best practice with the group. Roundtables are available to end users only, and capped at 15 participants.

Speakers

• Gene Phifer
• VP Distinguished Analyst

10 Mobile Apps That Are Changing the World

30 April, 2013 from 3:45 PM to 4:45 PM

Apps can reveal new ways of doing business or fulfilling constituent needs. Devices can recognize geographical location and allow for new kinds of input, including audio, video and scanned codes or wireless connection. Learn from the most influential applications of mobile technology and gain insights into how they will affect you.

Speakers

• Ian Finley
• Research VP

Case Study: Social Collaboration

30 April, 2013 from 3:45 PM to 4:45 PM

We'll study a large-scale collaboration initiative, detailing the project's overall strategy and objectives, the tactics for user engagement, and the business impact.

Speakers

• Nikos Drakos
• Research VP

• Kimarie Matthews
• VP, Social Web

Contract Negotiation Clinic: Enterprise Content Management (End-Users Only)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.

30 April, 2013 from 3:45 PM to 4:45 PM

Enterprise content management (ECM) projects are often multi-million dollar initiatives. You need a good understanding of the multitude of software licensing models, and be able to project the costs of the ECM project. We'll show you how to approach contract negotiations whether for initial ECM deployments, upgrades or consolidation.

Speakers

• Karen M. Shegda
• Research VP

Open Development Inside the Enterprise

30 April, 2013 from 3:45 PM to 4:45 PM

We'll examine what IT leaders can learn from open source, social networking and crowdsourcing trends to build more-agile development teams, and to adopt best practices capable of meeting the demand for IT solutions on “Internet time."

Speakers

• Mark Driver
• Research VP

Roundtable: Best Practices in Enterprise Content Management (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.

30 April, 2013 from 3:45 PM to 4:45 PM

With an analyst moderating, participants will share best practices in enterprise content management today, including both governing content usage as well as exploiting its value for the enterprise. This is an interactive sharing of best practices, and attendees should come prepared to share at least one best practice with the group. Roundtables are available to end users only, and capped at 15 participants.

Speakers

• Mark R. Gilbert
• Research VP

Roundtable: Best Practices in Mobile Portal Design (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.

30 April, 2013 from 3:45 PM to 4:45 PM

With an analyst moderating, participants will share their insights on how mobile portals differ from their desktop counterparts, and best practices for adapting portals for mobile environments. This is an interactive sharing of best practices, and attendees should come prepared to share at least one best practice with the group. Roundtables are available to end users only, and capped at 15 participants.

Speakers

• Jim Murphy
• Research Director

The Future of Web Content Management: Beyond the Web Is the Whole Experience

30 April, 2013 from 3:45 PM to 4:45 PM

Web content management (WCM) now depends on adjacent technologies to derive and deliver value. Learn how to fit these elements together to capture and augment business value, as well as understand the directions WCM and these elements are going.

Speakers

• Mick MacComascaigh
• Research VP

Box, Inc.: Relax and Recharge with Box

30 April, 2013 from 4:45 PM to 6:45 PM

Join Box's GM of Enterprise, Whitney Bouck to discuss the future of cloud computing, enterprise mobility and learn how Box is leading the way in content collaboration. • Take a mid-conference break and unwind in our luxe hospitality suite • Enjoy delicious cocktails and tapas • You could even win a hot new iPad Mini

Speakers

IntraLinks, Inc.: So you think you’re cut out to be a Formula 1 Driver like Jenson Button, huh?!

30 April, 2013 from 4:45 PM to 6:45 PM

As an Official Supplier to the Vodafone McLaren Mercedes F1 Team, Intralinks invites you to take your place on the Intralinks Grid and shake off the day with adrenalin-fueled racing experiences, pitching your wits against your peers to secure top prizes. The Intralinks team will take care of all your fueling needs, serving champagne and canapés for the perfect podium finish. The challenge is on.

Speakers

M-Files : Experience a Taste of San Diego at the M-Files Brewhaus!

30 April, 2013 from 4:45 PM to 6:45 PM

Relax after an eventful day at the Gartner PCC Summit with some scrumptious pub grub along with premium microbrews provided by the Karl Strauss Brewery Brewing Company - a San Diego favorite! Rub elbows with the M-Files team to learn how you can "Go Folderless" with a metadata-powered ECM approach that organizes and processes information based on what it is rather than where it is stored.

Speakers

PCC Attendee List

01 May, 2013 from 0:01 AM to 0:01 AM

Speakers

"Birds of a Feather" Attendee Networking Breakfast

01 May, 2013 from 7:00 AM to 8:00 AM

Join fellow attendees once again for continued lively conversations over breakfast tables segmented by hot topics and industry.

Speakers

Registration

01 May, 2013 from 7:00 AM to 12:00 PM

Speakers

Panel: A Social "Show and Tell"

01 May, 2013 from 8:00 AM to 9:00 AM

In this fast-moving session, Gartner analysts will showcase an innovative concept, product or technology that supports or enhances collaboration, social interaction or engagement — explaining why it is important or relevant.

Speakers

• Tom Austin
• VP & Gartner Fellow

• Nikos Drakos
• Research VP

• Mike Gotta
• Research VP

• Carol Rozwell
• VP Distinguished Analyst

Panel: The Future of Work in a Mobile World

01 May, 2013 from 8:00 AM to 9:00 AM

We are all road warriors now, with mobile devices, mobile offices and public computing becoming the norm for many different kinds of work. Computing changed work and now workers are changing computing. What will it mean to "work" in the future? Imagine your own in this wide-ranging conversation.

Speakers

• Daryl C. Plummer
• Managing VP & Gartner Fellow

• David Mitchell Smith
• VP & Gartner Fellow

• Valentin T. Sribar
• GVP

• Andrew Walls
• Research VP

Quiz: Quite Interesting Facts About Portals, Content and Mobile Technologies

01 May, 2013 from 8:00 AM to 9:00 AM

Stretch your understanding of the technologies and strategies in this category through an innovative walk through the data, predictions and future of the market. Ask and answer to understand where the market has been and where it’s going.

Speakers

• Whit Andrews
• VP Distinguished Analyst

• Susan Landry
• Managing VP

• Mick MacComascaigh
• Research VP

• Ken Parmelee
• Research Director

• Ray Valdes
• Research VP

Roundtable: Portal Innovations (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.

01 May, 2013 from 8:00 AM to 9:00 AM

With an analyst moderating, participants will share best practices in enterprise content management today, including both governing content usage as well as exploiting its value for the enterprise. This is an interactive sharing of best practices, and attendees should come prepared to share at least one best practice with the group. Roundtables are available to end users only, and capped at 15 participants.

Speakers

• Jim Murphy
• Research Director

Roundtable: Steps and Best Practices for Developing a Mobile Strategy (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.

01 May, 2013 from 8:00 AM to 9:00 AM

With an analyst moderating, participants will share their steps and best practices for how they've gone about developing their organization's mobile business strategy. This is an interactive sharing of best practices, and attendees should come prepared to share at least one best practice with the group. Roundtables are available to end users only, and capped at 15 participants.

Speakers

• Ian Finley
• Research VP

Social Math for Digital Marketers

01 May, 2013 from 8:00 AM to 9:00 AM

Understanding social customers and their online behavior is neither easy nor intuitive. Digital marketers need analytics to better leverage the connected nature of social interactions. We'll examine techniques used in social analytics (e.g., graph analysis, social network analysis, universal dashboard KPIs, visualization, and analytic recursion) to take apart the complex nature of social interactions and engagement and turn that into useful strategies.

Speakers

• Brian Blau
• Research Director

Laserfiche: Laserfiche and the Global New Product Introduction Process

01 May, 2013 from 9:15 AM to 9:45 AM

In Aerospace, competitive pressures, cost challenges and increased customer expectations are driving organizations to improve the way they develop and introduce products to the market. A formalized Global New Product Introduction Process, supported by Laserfiche Enterprise Content Management, automates tasks, exposes bottlenecks and provides visibility to significantly influence the potential for success.

Speakers

• Pritesh Patel
• Director of Information Technology

• Kimberly Samuelson
• Director of ECM Strategy

Moxie Software, Inc.: Social Knowledge — The New School of Collaboration

01 May, 2013 from 9:15 AM to 9:45 AM

In today’s social world customers and employees have become social, but enterprises remains far behind. Pockets of “social” exist within organizations, but customers are experiencing little benefits from it. Enterprises struggle to deliver the right answers to customers’ questions. In this session, Moxie Software will discuss Social Knowledge and how collaboration Apps can help enterprises quickly crowdsource the right answer, certify and provide them to customers.

Speakers

• Nikhil Govindaraj
• VP of Products

Sitecore: Utilizing Sitecore CMS to Drive Complementary Web and Mobile Experiences

01 May, 2013 from 9:15 AM to 9:45 AM

TXU Energy leverages the Sitecore CMS platform integrated with their SAP infrastructure to provide a highly functional set of digital tools. The tools are available on a wide range of platforms from the web to the mobile web to native iPhone and Android applications, all powered by the same infrastructure. The functionality ranges from tools to help people evaluate TXU products, to tools to help them manage their account and finally tools letting them monitor/manage their energy remotely.

Speakers

• Chris Hayden
• Director of Customer Applications

• Alex Kaplinsky
• EVP/CTO

TandemSeven: UX360 Platform Sneak Preview: User Experience Toolset for the Enterprise

01 May, 2013 from 9:15 AM to 9:45 AM

The strategic importance of user experience is impacting the entire enterprise—requiring diverse teams to focus on customers like never before. Join us for a sneak preview of TandemSeven’s UX360 platform. Through ‘day in the life’ perspectives (IT, product management, marketing, UX), the presenter will reveal how these groundbreaking UX tools help cross-functional teams model, measure, monitor and collaborate around user experience. Come learn how to change the way UX is done.

Speakers

• Phil Goddard
• Managing Director of Product Services and Experience

Closing Keynote: Your Engagement Action Plan for the Coming 12 Months

01 May, 2013 from 10:15 AM to 11:00 AM

After a whirlwind three days, an ensemble of Gartner analysts will send you on your way with key recommendations and action plans for optimal engagements during the next 12 months. Not just a perfect take-away summary session, but also highlights of key recommendations you may have missed in other sessions throughout the conference. The result: A simple, straightforward, bulleted road map for how to leverage the nexus of forces to optimize your engagements with and among employees, customers and constituents.

Speakers

• National Comedy Theatre .
• Comedy Theatre

• Whit Andrews
• VP Distinguished Analyst

• Daryl C. Plummer
• Managing VP & Gartner Fellow

Guest Keynote: The Art of Vision

01 May, 2013 from 11:30 AM to 12:30 PM

As the business landscape changes, leaders must foster a steady stream of disruptive strategies and unexpected solutions to stay ahead. To thrive, executives and entrepreneurs need to rethink the habits that have made them successful, and challenge the conventional wisdom and industry models that have defined their world. Through this entertaining keynote, we uncover new ways to make your organization more creative, innovative and profitable. But, more so, we help your employees to see the need to become better storytellers within and outside your organization.

Speakers

• Erik Wahl
• Graffiti Artist, Author and Entrepreneur