Summit Tracks
Track A: User Experience Platforms & Portals
Intuitive and uncluttered software, web and portal experiences — user experience (UX) — wins in the market. Unfortunately, poor UX design remains the norm for most business application software. The UX platform (UXP), a natural evolution of the venerable portal, will help you create exciting UX for your Nexus applications.
Sessions
Tutorial: How New Platforms, Channels and Deployment Models Affect the Design of User Experience
28 April, 2013 (3:00 PM - 4:00 PM)
User experience design has never been more important, nor has it ever been so difficult to master. Compounding the challenge are a host of new platforms, channels and deployment models. We'll look at how these dynamics are impacting user experience design.
Speed Networking: Getting Social With Fellow Attendees
28 April, 2013 (4:30 PM - 5:30 PM)
Attendees will get a chance to connect, network and discuss the issues most relevant to them with their peers. After an initial introduction, each participant will be paired with one other participant for a quick conversation on mutual topics of interest before moving on to do the same with someone else. Those that mutually agree to continue their conversation after the session is finished will have a chance to do so.
Gartner Opening Keynote: Engaging at the Nexus of Social, Mobile, Information and the Cloud
29 April, 2013 (8:15 AM - 9:15 AM)
The forces that are reshaping computing are keenly felt at the heart of this conference. Together, social, mobile, content and the cloud force enterprises to rethink how they communicate with and serve employees, customers and constituents. Get a sense of technology’s future as we look at the Nexus of Forces.
Roundtable: Why an App Isn't an Application (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.
29 April, 2013 (9:45 AM - 10:45 AM)
With an analyst moderating, participants will discuss the critical differences between traditional applications and "apps," and learn why understanding those differences now can save a lot of heartache later. This is an interactive sharing of understandings, insights and lessons learned, and attendees should come prepared to share at least one success story or lesson learned. Roundtables are available to end users only, and capped at 15 participants.
The Five Graphs of the Modern Web
29 April, 2013 (9:45 AM - 10:45 AM)
The competitive dynamics of the consumer Internet sector are shaped by five data models. The social graph is the most visible, but others have equivalent power.
Workshop: Build Development Communities to Build Better Software (For end-users only.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.
29 April, 2013 (10:00 AM - 11:30 AM)
Open source communities collaborate to build better software using social forums, such as when peer-reviewed code is built into the process, not tacked onto it. The principle benefit of adopting open source and agile methods is continuous product releases for web and mobile applications. Attendees will practice the open development methods to experience the benefits first hand.
Panel: Designing Apps for the Work People Really Do by Using Information They Need
29 April, 2013 (11:00 AM - 12:00 PM)
Sounds simple enough: Design your applications for the work people really do and using the information they really need. Truth is, that's very difficult. We'll discuss best practices for getting it done.
How Disruptive Vendors Are Threatening Your Incumbent Vendors
29 April, 2013 (2:00 PM - 3:00 PM)
The Nexus of Forces is disrupting the IT industry's status quo. Some vendors that have best-represented and taken advantage of these forces include Apple, Google, Amazon and Facebook. We'll delve into these disruptive forces, how the disruptive vendors are affecting the established enterprise vendors, and how enterprise IT strategies will need to change as a result.
Roundtable: How to Conduct Your Own Website Review (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.
29 April, 2013 (2:00 PM - 3:00 PM)
With an analyst moderating, participants will discuss techniques they've used to conduct candid reviews of their own websites, as well as the action plans to improve them. This is an interactive sharing of best practices, and attendees should come prepared to share at least one self-reviewing technique with the group. Roundtables are available to end users only, and capped at 15 participants.
Solution Showcase Networking Reception
29 April, 2013 (5:30 PM - 7:30 PM)
Join fellow attendees and some of the market's leading and most innovative providers for a casual networking reception in our solution showcase.
Magic Quadrant Theater: Horizontal Portals
29 April, 2013 (5:45 PM - 6:05 PM)
We look at the latest Gartner Magic Quadrant for horizontal portal players.
"Birds of a Feather" Attendee Networking Breakfast
30 April, 2013 (7:00 AM - 8:15 AM)
Join fellow attendees for a networking breakfast wherein tables are segmented by hot topic and/or industry to foster sharings of war stories and best practices among attendees.
Guest Keynote: Emotional Design — Total User Experience
30 April, 2013 (8:15 AM - 9:15 AM)
It's all about emotion. To the scientist (and Don Norman is a well-known Professor of Cognitive Science), emotion has many complex facets. In his popular book, Emotional Design, Norman showed how emotion can be treated as three different components, each having very different implications for design, for business, and for your customers. The Visceral level is innate — common across cultures. It's all about appearances and why some things attract us, some repel us: this is where graphical artists and industrial designers exert their power. The Behavioral level is learned, and is different for everyone. This is about how well a product or service performs. Does the company, product, or service deliver without glitches, with pleasure, not frustration: this is where engineering shines. The highest level is Reflection, which is all about image and memory. This is very culture-specific, where culture can be as broad as Chinese vs. Americans, or as specific as American tweenies vs. American teens. This is the playing field of Brand. Perform well here, and you can screw up a bit on the other levels. Perform badly here, and it can take years to recover.
To the Point: The Nexus of Forces Driving Innovation
30 April, 2013 (11:00 AM - 11:25 AM)
The forces of the Nexus, which are not easily controlled by IT, are pushing themselves to the forefront of IT spending and evolving quickly. IT organizations must balance security against access, and continue to meet the expectations of individuals who are more technology-savvy than ever before. IT leaders will need to reconsider and maybe even rebuild IT's capabilities.
To the Point: Mobilizing Your Portal Strategy
30 April, 2013 (11:35 AM - 12:00 PM)
Mobile portals must deliver much of the same capability available to desktop users, plus provide unique capabilities pertinent to users on the move, all in a form that leverages mobile device capabilities and context signals. While mobility raises new challenges for portal initiatives, it also brings a world of new opportunities to improve user engagement and business value.
To the Point: The Modern Web
30 April, 2013 (11:35 AM - 12:00 PM)
Web technologies continue to advance rapidly. Innovations like HTML5, HTTP2 and the Semantic Web already demand attention, and will soon greatly impact your IT strategies. The challenge is to discern which of these innovations are ready for prime time, and which need more time to mature.
Attendee Lunch & Solution Showcase Dessert Reception
30 April, 2013 (12:00 PM - 2:30 PM)
Panel: The Secret Life of Digital Design Agencies
30 April, 2013 (2:30 PM - 3:30 PM)
Digital design firms are becoming central players in UX work, particularly as marketing departments engage with them for customer-facing mobile and web solutions. Design agencies are nothing like IT organizations when it comes to approach, processes and people. We'll interview two senior executives from leading design agencies to explore these differences and give attendees a unique insight into this world.
Roundtable: The UXP — A Platform Approach to Websites, Portals and Mobile Apps (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.
30 April, 2013 (2:30 PM - 3:30 PM)
With an analyst moderating, participants will share early successes and best practices for rolling out user-experience platforms (UXPs) as a new approach to websites, portals and mobile apps. This is an interactive sharing of best practices, and attendees should come prepared to share at least one best practice with the group. Roundtables are available to end users only, and capped at 15 participants.
Open Development Inside the Enterprise
30 April, 2013 (3:45 PM - 4:45 PM)
We'll examine what IT leaders can learn from open source, social networking and crowdsourcing trends to build more-agile development teams, and to adopt best practices capable of meeting the demand for IT solutions on “Internet time."
Roundtable: Best Practices in Mobile Portal Design (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.
30 April, 2013 (3:45 PM - 4:45 PM)
With an analyst moderating, participants will share their insights on how mobile portals differ from their desktop counterparts, and best practices for adapting portals for mobile environments. This is an interactive sharing of best practices, and attendees should come prepared to share at least one best practice with the group. Roundtables are available to end users only, and capped at 15 participants.
"Birds of a Feather" Attendee Networking Breakfast
1 May, 2013 (7:00 AM - 8:00 AM)
Join fellow attendees once again for continued lively conversations over breakfast tables segmented by hot topics and industry.
Roundtable: Portal Innovations (For end-users only.)(Limit 2 per attendee.)Registration is currently closed for this session. Please go to the session room prior to the start of the session for more details on availability.
1 May, 2013 (8:00 AM - 9:00 AM)
With an analyst moderating, participants will share best practices in enterprise content management today, including both governing content usage as well as exploiting its value for the enterprise. This is an interactive sharing of best practices, and attendees should come prepared to share at least one best practice with the group. Roundtables are available to end users only, and capped at 15 participants.
Social Math for Digital Marketers
1 May, 2013 (8:00 AM - 9:00 AM)
Understanding social customers and their online behavior is neither easy nor intuitive. Digital marketers need analytics to better leverage the connected nature of social interactions. We'll examine techniques used in social analytics (e.g., graph analysis, social network analysis, universal dashboard KPIs, visualization, and analytic recursion) to take apart the complex nature of social interactions and engagement and turn that into useful strategies.
Closing Keynote: Your Engagement Action Plan for the Coming 12 Months
1 May, 2013 (10:15 AM - 11:00 AM)
After a whirlwind three days, an ensemble of Gartner analysts will send you on your way with key recommendations and action plans for optimal engagements during the next 12 months. Not just a perfect take-away summary session, but also highlights of key recommendations you may have missed in other sessions throughout the conference. The result: A simple, straightforward, bulleted road map for how to leverage the nexus of forces to optimize your engagements with and among employees, customers and constituents.
Guest Keynote: The Art of Vision
1 May, 2013 (11:30 AM - 12:30 PM)
As the business landscape changes, leaders must foster a steady stream of disruptive strategies and unexpected solutions to stay ahead. To thrive, executives and entrepreneurs need to rethink the habits that have made them successful, and challenge the conventional wisdom and industry models that have defined their world. Through this entertaining keynote, we uncover new ways to make your organization more creative, innovative and profitable. But, more so, we help your employees to see the need to become better storytellers within and outside your organization.
