Summit Tracks

Creating Great User Experiences Via Portals and Other Means

Creating Great User Experiences Via Portals and Other Means

The height of user experience is being defined in the consumer world and then projected mercilessly onto businesses and government agencies. Your portals have to match the expectations of people who’ve grown accustomed to Facebook, Amazon.com, and mobile apps of all sorts. Are you keeping up?

    Sessions

    Speed Networking: Getting Social With Fellow Attendees

    4 May, 2014 (4:30 PM - 6:00 PM)

    Attendees will get a chance to connect, network and discuss the issues most relevant to them with their peers. After an initial introduction, each participant will be paired with one other participant for a quick conversation on mutual topics of interest before moving on to do the same with someone else. Those that mutually agree to continue their conversation after the session is finished will have a chance to do so.

    Attendee Breakfast

    5 May, 2014 (7:00 AM - 8:15 AM)

    Gartner Keynote: Deliver Excellent Engagement Through Mobile, Social and Analytics

    5 May, 2014 (8:15 AM - 9:15 AM)

    The prowess with which you engage your customers, employees, partners and constituents is the single most important determinant of your organization’s success. Yet it remains among the most challenged of activities for most organizations. Advances in social media, content analytics and ubiquitous mobility are already smoothing the path toward more effective engagement. The future holds even further hope. We’ll zero in on the future tactics and technologies you’ll need to move beyond failing or, at best, ho-hum engagement, and toward an era of truly excellent engagement.

    Multichannel Web With a Great User Experience

    5 May, 2014 (9:45 AM - 10:45 AM)

    All Web apps must address differences in browsers, devices and form factors. Various strategies exist to meet the needs of multiple channels, utilizing multiple server and browser technologies.

    The Roles and Synergies of Portal Platforms and Web Content Management

    5 May, 2014 (11:00 AM - 12:00 PM)

    Organizations pursuing online initiatives often struggle with whether to employ portal technology or Web content management as their foundation. We'll explore the current state and future trajectories of these markets to guide organizations to the most fruitful approach.

    Attendee Lunch and Solution Showcase Dessert Reception

    5 May, 2014 (12:00 PM - 2:00 PM)

    HTML5 and the Journey to the Modern and Mobile Web

    5 May, 2014 (2:00 PM - 3:00 PM)

    HTML5 is ready for prime time, and will drive your web, portal and mobile strategies for the next five years.

    Roundtable: Recovering From Portal Stumbles (Registration is for End-Users Only)

    5 May, 2014 (2:00 PM - 3:00 PM)

    With an analyst moderating, participants will exchange best practices for recognizing and overcoming what is inevitable – stumbles along the way on your portal journey. This is an interactive sharing of understandings, insights and lessons learned, and attendees should come prepared to share at least one success story or lesson learned. Roundtables are available to end users only, and capped at 12 participants.

    Solution Provider Sessions

    5 May, 2014 (3:15 PM - 4:15 PM)

    Panel: Forget About It! Why IT Should Stop Pretending It Will Ever Understand UX

    5 May, 2014 (4:30 PM - 5:30 PM)

    Despite having years to figure out UX, the IT organization has made little progress. Should they keep trying, or should they instead engage outside teams (internal or external) dedicated to this function? This debate will explore the topic in an entertaining way.

    Guest Keynote: The Art of Enchanting Engagement

    6 May, 2014 (8:15 AM - 9:15 AM)

    Drawing from his best-selling The Art of Enchantment, Guy Kawasaki will share fascinating stories of enchantment, and show how enchantment raises the bar on engagement to a whole new level.

    Solution Provider Sessions

    6 May, 2014 (9:45 AM - 10:45 AM)

    To the Point: A Platform Approach for Delivering Websites, Portals and Mobile Apps

    6 May, 2014 (11:00 AM - 11:25 AM)

    Modern websites, portals and mobile apps utilize a broad set of technologies and services, most of which are arrayed in a hodgepodge. A platform approach to managing these technologies and services will reduce time-to-market, increase quality and enhance customer experience.

    To the Point: Providing Business Value Through Mobile Applications

    6 May, 2014 (11:35 AM - 12:00 PM)

    Everybody wants mobile apps, but many really don’t know why. Mobile apps can deliver real business value, but enterprises must understand their audiences and their specific requirements, and how mobile technologies can provide a powerful channel of customer and employee engagement.

    Attendee Lunch and Solution Showcase Dessert Reception

    6 May, 2014 (12:00 PM - 2:30 PM)

    Case Study: Innovations in the Customer-Centric Web

    6 May, 2014 (2:30 PM - 3:30 PM)

    Through case studies, we'll examine innovation in customer- and consumer-facing Web efforts as demonstrated by leading web innovators.

    Roundtable: Improving User Experience in the Enterprise — How We Did It (Registration is for End-Users Only)

    6 May, 2014 (2:30 PM - 3:30 PM)

    With an analyst moderating, participants will share with another user-experience success stories and the steps they took to get there. This is an interactive sharing of understandings, insights and lessons learned, and attendees should come prepared to share at least one success story or lesson learned. Roundtables are available to end users only, and capped at 12 participants.

    Solution Provider Sessions

    6 May, 2014 (3:45 PM - 4:45 PM)

    Designing the Organization to Deliver Better User Experiences

    6 May, 2014 (5:00 PM - 6:00 PM)

    A high-quality user experience (UX) is now essential to your competitive position. Multiple factors drive UX, including talented staff, tools and technology. Arguably the most important factors, however, are organizational structure and culture, for they will determine the others. They are also among the least understood.

    Roundtable: Top Tactics for Making Apps Better Than Web Portals (Registration is for End-Users Only)

    6 May, 2014 (5:00 PM - 6:00 PM)

    With an analyst moderating, participants will discuss the critical differences between Web apps and "mobilized" portals, and brainstorm the best tactics for ensuring Web apps are better than merely "mobilized" portals. This is an interactive sharing of understandings, insights and lessons learned, and attendees should come prepared to share at least one success story or lesson learned. Roundtables are available to end users only, and capped at 12 participants.

    Birds of a Feather Attendee Breakfast

    7 May, 2014 (7:15 AM - 8:15 AM)

    To the Point: Ensemble Interaction – Multichannel Content and Service Orchestration for an Omnichannel Experience

    7 May, 2014 (8:15 AM - 8:40 AM)

    As users interact with several devices daily, they expect the user experience across those devices to be seamless. Organizations that provide such “ensemble interactions” will increase customer and employee engagement and deliver an "omnichannel" experience.

    To the Point: The Seven Portal Pitfalls (and How to Avoid Them)

    7 May, 2014 (8:50 AM - 9:15 AM)

    Portals can foster collaboration, improve employee engagement, increase sales and customer loyalty, and support business transformation. But the path to a successful portal initiative is strewn with pitfalls. We'll help you build a thriving portal strategy and avoid the errors of the past.

    Solution Provider Sessions

    7 May, 2014 (9:30 AM - 10:00 AM)

    Solution Provider Sessions

    7 May, 2014 (10:15 AM - 10:45 AM)

    Closing Keynote: Talking About Workforce Changes With Young Agents of Change

    7 May, 2014 (11:15 AM - 12:00 PM)

    Young professionals steeped in social and mobile technologies their entire lives – so-called “digital natives” – will significantly affect how businesses and government agencies evaluate, deploy and manage technology going forward. We’ll invite a panel of these digital natives to our stage to reveal their expectations, hopes and wishes when it comes to how businesses and governments will engage, and how the young professionals can help bring that to pass.

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