Summit Tracks

Leveraging Social Concepts for More Effective Collaboration

Leveraging Social Concepts for More Effective Collaboration

From the “stickiness” of Facebook fanaticism to the elegant simplicity of 140 characters, today’s massive-scale consumer collaboration environments have done something that several decades of business collaboration environments have failed to do. They’ve engaged users, big time. What lessons can businesses and government agencies learn from them?

    Sessions

    Tutorial: Building Communities and Social Networks That Thrive

    4 May, 2014 (3:00 PM - 4:00 PM)

    Organizations struggle to build communities and social networks. Done well, benefits include improved external brand experience, internal knowledge sharing, and customer and employee satisfaction. We'll identify effective strategies, roles and practices.

    Speed Networking: Getting Social With Fellow Attendees

    4 May, 2014 (4:30 PM - 6:00 PM)

    Attendees will get a chance to connect, network and discuss the issues most relevant to them with their peers. After an initial introduction, each participant will be paired with one other participant for a quick conversation on mutual topics of interest before moving on to do the same with someone else. Those that mutually agree to continue their conversation after the session is finished will have a chance to do so.

    Attendee Breakfast

    5 May, 2014 (7:00 AM - 8:15 AM)

    Gartner Keynote: Deliver Excellent Engagement Through Mobile, Social and Analytics

    5 May, 2014 (8:15 AM - 9:15 AM)

    The prowess with which you engage your customers, employees, partners and constituents is the single most important determinant of your organization’s success. Yet it remains among the most challenged of activities for most organizations. Advances in social media, content analytics and ubiquitous mobility are already smoothing the path toward more effective engagement. The future holds even further hope. We’ll zero in on the future tactics and technologies you’ll need to move beyond failing or, at best, ho-hum engagement, and toward an era of truly excellent engagement.

    Promoting Workplace Agility With the Engagement Initiative

    5 May, 2014 (9:45 AM - 10:45 AM)

    IT leaders are in a position to promote workforce effectiveness by strategically responding to trends like digital lifestyles, changing work models, and a willingness to collaborate. The Engagement Initiative is an IT-sponsored effort to promote a mobile, accessible and data-driven work environment.

    Roundtable: We Made Social and No One Came – Share Tips and Stories for Getting Social Adopted (Registration is now closed. Please go to the session room for more information on availability).

    5 May, 2014 (9:45 AM - 10:45 AM)

    With an analyst moderating, participants will share success stories and tips for another in getting their organizations to adopt social collaboration. This is an interactive sharing of understandings, insights and lessons learned, and attendees should come prepared to share at least one success story or lesson learned. Roundtables are available to end users only, and capped at 12 participants.

    Case Study: Implementing Social-Based Collaboration

    5 May, 2014 (11:00 AM - 12:00 PM)

    We'll look at how a leading-edge international bank has gone about implementing innovative collaboration systems based on the best of social media environments.

    Roundtable: Great Early Applications of Video in the Enterprise (Registration is now closed. Please go to the session room for more information on availability)

    5 May, 2014 (11:00 AM - 12:00 PM)

    With an analyst moderating, participants will discuss their best instances of early uses of video within the enterprise, including the benefits or savings accrued. This is an interactive sharing of understandings, insights and lessons learned, and attendees should come prepared to share at least one success story or lesson learned. Roundtables are available to end users only, and capped at 12 participants.

    Attendee Lunch and Solution Showcase Dessert Reception

    5 May, 2014 (12:00 PM - 2:00 PM)

    Gartner Magic Quadrant Theater: Social Software

    5 May, 2014 (12:50 PM - 1:10 PM)

    We review the latest Gartner Magic Quadrants for social software tools.

    Workshop: Creating Momentum for Collaboration Initiatives (Registration is now closed. Please go to the session room for more information on availability)

    5 May, 2014 (1:30 PM - 3:00 PM)

    Getting employees to change how they work requires clever planning. Assuming adults always work in a rational manner is a recipe for failure. We'll expose attendees to new approaches for gaining the engagement they need to be successful with their collaboration initiatives.

    Roundtable: Best First Steps for Getting an Engagement Initiative Off the Ground (Registration is now closed. Please go to the session room for more information on availability)

    5 May, 2014 (2:00 PM - 3:00 PM)

    With an analyst moderating, participants will discuss the key elements of an Engagement Initiative, and brainstorm on the best first steps for getting started with their own Engagement Initiative. This is an interactive sharing of understandings, insights and lessons learned, and attendees should come prepared to share at least one success story or lesson learned. Roundtables are available to end users only, and capped at 12 participants.

    The Era of Smart Machines

    5 May, 2014 (2:00 PM - 3:00 PM)

    These autonomous, machine-learning, natural-language-processing assistants will be this century's first breakthrough to enhance people’s effectiveness. They’ll also disrupt many careers and change the nature of competition. What are the Top 3 things you should do now to prepare?

    Cool Tools: Show and Tell

    5 May, 2014 (4:30 PM - 5:30 PM)

    Marshall McLuhan once said, "We shape our tools and then our tools shape us." In this show-and-tell session, we'll present and discuss new ways people and technology engage one another.

    Roundtable: The Promise and Peril of Cloud Email (Registration is now closed. Please go to the session room for more information on availability)

    5 May, 2014 (4:30 PM - 5:30 PM)

    With an analyst moderating, participants will discuss best practices and pitfalls to avoid when migrating email from on-premises to the cloud. This is an interactive sharing of understandings, insights and lessons learned, and attendees should come prepared to share at least one success story or lesson learned. Roundtables are available to end users only, and capped at 12 participants.

    Guest Keynote: The Art of Enchanting Engagement

    6 May, 2014 (8:15 AM - 9:15 AM)

    Drawing from his best-selling The Art of Enchantment, Guy Kawasaki will share fascinating stories of enchantment, and show how enchantment raises the bar on engagement to a whole new level.

    Roundtable: Hire, Manage and Organize to Help Your Organization Own Its Social Future (Registration is now closed, please go to the session room for more information on availability)

    6 May, 2014 (11:00 AM - 12:00 PM)

    With an analyst moderating, participants will discuss strategies and tactics for recruiting and managing the right talent for next-generation social initiatives, as well as how to organize resources for this next generation. This is an interactive sharing of understandings, insights and lessons learned, and attendees should come prepared to share at least one success story or lesson learned. Roundtables are available to end users only, and capped at 12 participants.

    To the Point: The Social Flow of Work — Contextual Integration of Collaboration and Business Applications

    6 May, 2014 (11:00 AM - 11:25 AM)

    People often find it easier to collaborate, find experts, and ask questions "in the flow of work." We discuss how social tools are being contextually integrated into that flow of work.

    To the Point: This Changes Everything — Critical Concepts About How Your Brain Works

    6 May, 2014 (11:35 AM - 12:00 PM)

    Neuroscience is destroying long-held beliefs of how executives and managers need to lead and communicate. By understanding emerging research about how the brain works, leaders will more effectively shape employee engagement, creativity and motivation into positive business results.

    Attendee Lunch and Solution Showcase Dessert Reception

    6 May, 2014 (12:00 PM - 2:30 PM)

    Cloud-Based Office Systems: Google vs. Microsoft vs. Everyone Else

    6 May, 2014 (2:30 PM - 3:30 PM)

    We'll look at the characteristics of next-generation collaboration in the cloud, including the major dynamics among Microsoft and Google, and where IBM and others may fit into the picture.

    Workshop: The Super Skills of the Socially Centered Leader (Registration is now closed, please go to the session room for more information on availability)

    6 May, 2014 (4:30 PM - 6:00 PM)

    Employee engagement and trust are key to company success. Only socially centered leaders can engender the employee engagement that is essential for sustained enterprise success. We'll help participants fill a critical gap in their skill set as a successful, socially centered leader.

    Panel: Real-World Experiences With Cloud-Based Office Systems

    6 May, 2014 (5:00 PM - 6:00 PM)

    A panel of practitioners who've migrated to cloud-based “office systems" (e.g., Microsoft Office 365; Google Apps for Business; Box.com’s collaboration tools) will share their experiences, best practices, pitfalls and benefits accrued.

    Birds of a Feather Attendee Breakfast

    7 May, 2014 (7:15 AM - 8:15 AM)

    To the Point: Engaging Mobile and Remote Workers in Real Time

    7 May, 2014 (8:15 AM - 8:40 AM)

    As mobile devices proliferate, organizations can engage mobile and remote workers like never before. We'll examine advances in real-time collaboration tools for mobile experiences.

    To the Point: Innovating With Quantified Self – Connecting Personal Analytics, Community and Brand Experience

    7 May, 2014 (8:50 AM - 9:15 AM)

    Organizations are exploiting wearable technologies and mobile apps to enable new social and collaborative experiences. We'll outline key quantified-self market trends, and use cases to help strategists and innovation teams identify solutions.

    Closing Keynote: Talking About Workforce Changes With Young Agents of Change

    7 May, 2014 (11:15 AM - 12:00 PM)

    Young professionals steeped in social and mobile technologies their entire lives – so-called “digital natives” – will significantly affect how businesses and government agencies evaluate, deploy and manage technology going forward. We’ll invite a panel of these digital natives to our stage to reveal their expectations, hopes and wishes when it comes to how businesses and governments will engage, and how the young professionals can help bring that to pass.

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