Summit Tracks

Engaging on the Go: Building Mobile Into Everything You Do

Engaging on the Go: Building Mobile Into Everything You Do

Everyone is on the go nowadays, and so engagement need to be, as well. Employees, customers, partners and suppliers will expect to be able conduct business, collaborate and access content from smartphones and tablets.

    Sessions

    Speed Networking: Getting Social With Fellow Attendees

    4 May, 2014 (4:30 PM - 6:00 PM)

    Attendees will get a chance to connect, network and discuss the issues most relevant to them with their peers. After an initial introduction, each participant will be paired with one other participant for a quick conversation on mutual topics of interest before moving on to do the same with someone else. Those that mutually agree to continue their conversation after the session is finished will have a chance to do so.

    Attendee Breakfast

    5 May, 2014 (7:00 AM - 8:15 AM)

    Gartner Keynote: Deliver Excellent Engagement Through Mobile, Social and Analytics

    5 May, 2014 (8:15 AM - 9:15 AM)

    The prowess with which you engage your customers, employees, partners and constituents is the single most important determinant of your organization’s success. Yet it remains among the most challenged of activities for most organizations. Advances in social media, content analytics and ubiquitous mobility are already smoothing the path toward more effective engagement. The future holds even further hope. We’ll zero in on the future tactics and technologies you’ll need to move beyond failing or, at best, ho-hum engagement, and toward an era of truly excellent engagement.

    Mobile + Content + Apps = Instant Productivity, Modern Collaboration, Workplace Reinvented

    5 May, 2014 (9:45 AM - 10:45 AM)

    Mobile, social and the cloud are enabling new collaboration and productivity for mobile workers. Cloud file sharing, productivity and social apps extend corporate resources to mobile devices, but they also challenge enterprise security and compliance.

    How to Improve Business Outcomes by Mobilizing Productivity Work

    5 May, 2014 (11:00 AM - 12:00 PM)

    Mobile strategy efforts tend to be weakest regarding non-routine processes despite the increasing prevalence and importance of such work. This presentation describes matching mobile tools with high value, non-routine work to shore up the greatest weakness in most enterprise mobile strategies.

    Roundtable: Standing Up Manageable and Effective Private App Stores (Registration is now closed. Please go to the session room for more information on availability)

    5 May, 2014 (11:00 AM - 12:00 PM)

    With an analyst moderating, participants will share stories and/or brainstorm ways to ensure private app stores provide the maximum value for your organization. This is an interactive sharing of understandings, insights and lessons learned, and attendees should come prepared to share at least one success story or lesson learned. Roundtables are available to end users only, and capped at 12 participants.

    Attendee Lunch and Solution Showcase Dessert Reception

    5 May, 2014 (12:00 PM - 2:00 PM)

    Panel: Mobile Collaboration as Game Changer to Empowering Workers and Engaging Customers

    5 May, 2014 (2:00 PM - 3:00 PM)

    Organizations are deploying more and more collaboration capabilities on mobile devices to raise individuals' productivity and enable a modern mobile workplace, as well as modern modalities to engage customers. We'll provide a selection of successful user deployments and elements to compare alternative appraoches.

    Which Mobile Application Architecture Is Right for Me? Why This Is the Wrong Question

    5 May, 2014 (4:30 PM - 5:30 PM)

    Many organizations want to start their mobile-app effort by selecting an architecture. They want to choose between HTML5, hybrid and native development, assuming that one architecture will suffice. But this is the wrong path and delivers applications that are either more than what's needed or fall short of objectives. Determining the architecture must be done with the planned application in mind, and will be driven by each application's use case.

    Guest Keynote: The Art of Enchanting Engagement

    6 May, 2014 (8:15 AM - 9:15 AM)

    Drawing from his best-selling The Art of Enchantment, Guy Kawasaki will share fascinating stories of enchantment, and show how enchantment raises the bar on engagement to a whole new level.

    To the Point: The Future of EFSS — Convergence or Replacement of Traditional Platforms?

    6 May, 2014 (11:00 AM - 11:25 AM)

    Electronic file sync and sharing (EFSS) options are exploding, with Dropbox, Box and other destination services on one side, and extensions such as Skydrive Pro, Gdrive and the like on the other. We'll describe how to choose products in this dynamic market.

    To the Point: Fitness and Wellness — A New Employee Watercooler

    6 May, 2014 (11:35 AM - 12:00 PM)

    Organizations are exploring consumer-based wearable technologies and mobile apps to improve employee participation in wellness and fitness programs. We'll examine how such efforts can also improve employee engagement, build community, and increase productivity.

    To the Point: Providing Business Value Through Mobile Applications

    6 May, 2014 (11:35 AM - 12:00 PM)

    Everybody wants mobile apps, but many really don’t know why. Mobile apps can deliver real business value, but enterprises must understand their audiences and their specific requirements, and how mobile technologies can provide a powerful channel of customer and employee engagement.

    Attendee Lunch and Solution Showcase Dessert Reception

    6 May, 2014 (12:00 PM - 2:30 PM)

    Roundtable: My Content Is On the Move! Experiences With Mobile Content (Registration is now closed, please go to the session room for more information on availability)

    6 May, 2014 (2:30 PM - 3:30 PM)

    With an analyst moderating, participants will share best practices when it comes to planning for, accommodating, securing and exploiting mobile content. This is an interactive sharing of understandings, insights and lessons learned, and attendees should come prepared to share at least one success story or lesson learned. Roundtables are available to end users only, and capped at 12 participants.

    Taking BYO to the Next Level

    6 May, 2014 (2:30 PM - 3:30 PM)

    BYO is here to stay, but still relatively niche. We'll explore how organizations will move beyond BYO for a few senior staff, and how they'll address challenges like support costs or BYOA (applications), as well as how new ideas such as "bring your own crowd" are supporting mobile strategies. We'll also explore how employees feel about BYO, what concerns them, and areas of tension (e.g., differing expectations on subsidies).

    Making Mobile Work With Business Process Management

    6 May, 2014 (5:00 PM - 6:00 PM)

    As businesses stretch to provide services in many locations, increasingly mobile workforces need more support for structured and unstructured activities. What promise do evolving social and mobile BPM technologies provide, and what work should go beyond the “mobile-first” and “give tablets to every worker on the move” hype?

    Roundtable: Fitting File Sync and Share Into Our IT Strategies (Registration is now closed, please go to the session room for more information on availability)

    6 May, 2014 (5:00 PM - 6:00 PM)

    With an analyst moderating, participants will share best practices for the tricky act of fitting mobile file synchronization and sharing into existing IT strategies. This is an interactive sharing of understandings, insights and lessons learned, and attendees should come prepared to share at least one success story or lesson learned. Roundtables are available to end users only, and capped at 12 participants.

    Roundtable: Top Tactics for Making Apps Better Than Web Portals (Registration is now closed, please go to the session room for more information on availability)

    6 May, 2014 (5:00 PM - 6:00 PM)

    With an analyst moderating, participants will discuss the critical differences between Web apps and "mobilized" portals, and brainstorm the best tactics for ensuring Web apps are better than merely "mobilized" portals. This is an interactive sharing of understandings, insights and lessons learned, and attendees should come prepared to share at least one success story or lesson learned. Roundtables are available to end users only, and capped at 12 participants.

    Birds of a Feather Attendee Breakfast

    7 May, 2014 (7:15 AM - 8:15 AM)

    Roundtable: We Brought Our Own Devices and Nothing Good Happened Yet (Registration is now closed, please go to the session room for more information on availability)

    7 May, 2014 (8:15 AM - 9:15 AM)

    With an analyst moderating, participants will share best practices for not simply accommodating the BYOD surge, but actually exploiting it, and having it benefit the enterprise. This is an interactive sharing of understandings, insights and lessons learned, and attendees should come prepared to share at least one success story or lesson learned. Roundtables are available to end users only, and capped at 12 participants.

    To the Point: Understanding The App Construct and Its Role in an Engagement Initiative

    7 May, 2014 (8:15 AM - 8:40 AM)

    Consumers love apps because they are easy to use, have specific functionality, and are mobile. Application leaders should embrace apps as part of an IT-led engagement initiative.

    To the Point: Deliver New Mobile Value Through Process Change

    7 May, 2014 (8:50 AM - 9:15 AM)

    Organizations are exploring wearable technologies and mobile apps from the consumer market to improve employee participation in wellness and fitness programs. We'll examine how such efforts can improve employee engagement, build community, and lead to productivity gains.

    Closing Keynote: Talking About Workforce Changes With Young Agents of Change

    7 May, 2014 (11:15 AM - 12:00 PM)

    Young professionals steeped in social and mobile technologies their entire lives – so-called “digital natives” – will significantly affect how businesses and government agencies evaluate, deploy and manage technology going forward. We’ll invite a panel of these digital natives to our stage to reveal their expectations, hopes and wishes when it comes to how businesses and governments will engage, and how the young professionals can help bring that to pass.

    An Agenda Just For You

    Team Discount

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