FAQ

Registration/Pricing

How do I register?
You can register by clicking on the Register Now button located on the left side of the event website or by calling +1 866 405 2511.
What methods can I use to pay?
You may pay with Gartner event tickets, credit card or invoice with PO number. A payment must be made prior to the event or payment will need to be collected upon entrance to the event.
What is the cost to attend?
Standard registration is $3,695 USD or $3,495 USD prior to 28 August 2009. Gartner clients may contact their Account Manager for special pricing options or may use conference tickets as a form of payment.
What is the cost for an ITxpo Only Pass?
$295 USD
Is there a bulk discount for large groups?
A team package is available for groups depending on size. You can learn more about the team packages by clicking here.
What is included in the full event price?
Full event registration includes access to the onsite event including sessions, ITxpo showfloor, keynotes, conference materials, breakfast and lunch, special evening event, and evening showfloor and evening cocktail receptions.
What is included in the ITxpo pass?
Access to the showfloor, evening receptions on the showfloor, the keynote sessions, Solution Provider Sessions, ITxpo Theaters, and Learning Labs.

Cancellation/Substitution

What happens if I need to cancel?
Registrations may be refunded or a ticket re-activated, if the cancellation is made in writing to us.registration@gartner.com up to 15 business days prior to the start of the event. Cancellations received within 15 business days of an event or non-attendance will not be refunded and/or tickets will not be re-activated.
What is the 15 business day mark?
Cancellations prior to September 25th 5pm EST will be refunded. Cancellations after this time they will be charged the full registration fee.
Can an attendee substitute a colleague to avoid losing their registration fee/ticket?
Substitution of registrations may be made at any time up to the start of the conference. Sharing of attendee passes is not permitted. The attendee will need to contact registration to provide the name of the colleague taking his/her place. They may call +1 866 405 2511 to make this change.

Onsite

How do I book my hotel reservations?
To book a hotel reservation you can select one of the Disney properties listed here.
Are there special hotel rates for Government attendees?
Disney's All Star Sports Resort
+ 1 407 827 6797
U.S. $105.00 Single/Double plus taxes
Can I bring a guest to any parts of the event?
There is a companion program available at Symposium/ITxpo 2009. The cost is $450 for each adult (21 years and over), which includes breakfast and lunch Monday through Thursday in the attendee food tents, access to the ITxpo event floor Monday through Thursday, as well as access to the special evening event. Registration for the program may be made pre-event by calling +1 866 405 2511 or on site.
What is the special evening event?
The special evening event is usually announced by the end of July.
Are there special rates for attendees to visit the Disney parks?
Discount tickets will be available. Details can be found here.

Sponsor/Speaking Opportunities

Are there any speaking opportunities at the event?
We are currently filled for keynote speaking opportunities. There are speaking opportunities available for exhibitors who are sponsoring at the event. If you are interested in sponsoring you will need to speak with a Gartner Sponsor Sales Representative. If you know who the representative is for your space please reach out to them directly. If you are not aware of the representative for that space you can contact Andrew Melarczik, +1 203 316 1746.
What if I am interested in sponsoring at the event?
You will need to speak with a Gartner Sponsor Sales Representative. If you know who this is you can reach out to them directly. If you are not aware of the representative for that space please contact Andrew Melarczik, +1 203 316 1746.

Analyst Interaction

How do I sign up for an Analyst One-on-One?
One-on-Ones are available exclusively to paid, registered conference attendees and are not available to ITxpo Exhibitors or Exhibitor Conference Session Passes holders. Due to the high demand for these appointments, each attendee may reserve up to three (3) One-on-Ones during Symposium/ITxpo, each with a different analyst or consultant. Registration for analyst one-on-ones will open on the week of September 7th and is available through Agenda Builder.
Am I guaranteed the analyst of my choice in my One-on-One meeting?
All registered Symposium attendees have the exclusive opportunity to speak directly with up to three (3) Gartner analysts in private half-hour One-on-One meetings. Due to the high demand of particular analysts sign-up is on a first come, first serve basis.
How do I sign up for an Analyst/User Roundtable?
Analyst/User Roundtable sessions are available exclusively to paid, registered conference attendees and are not available to ITxpo Exhibitors or Exhibitor Conference Session Pass holders. Due to the high demand and limited availability (up to 12 end-users per session) we recommend you register in advance for these unique sessions. Registration for analyst one-on-ones will open on the week of September 7th and is available through Agenda Builder.
Is there a list of analysts who will be available at the event?
This can be found on Agenda Builder once it is live.

Deliverables

When will I have access to documentation?
A documentation key to access Gartner presentations from Agenda Builder will be provided by early October via e-mail to registered attendees.
What is the difference between documentation and the Symposium On Demand Multimedia content?
The documentation includes all Gartner presentations available pre-event. This is available shortly before the event. The Symposium On Demand Multimedia content is a paid product ($595 for attendees) which includes all sessions as presented onsite synchronized to the audio recordings from the sessions. The content is delivered online at GartnerEventsOnDemand.com and is available in its entirety about 2-3 weeks after the event.

If your question is not listed here, please send an e-mail to symposiummarketing@gartner.com.

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