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Frequently Asked Questions
How do I register?
You can register by clicking on the Register Now button on the right or by calling +44 (0) 208 879 2430.
What methods can I use to pay?
You may pay with Gartner event tickets, credit card or invoice with PO number. A payment must be made prior to the event or payment will need to be collected upon entrance to the event.
What is the cost to attend?
Standard registration is €4,350 + Spanish VAT or €3,750 + Spanish VAT prior to 13 September 2013. Gartner clients may contact their Account Manager for special pricing options or may use conference tickets as a form of payment.
What is the cost for an ITxpo Only Pass?
€295 + Spanish VAT
Is there a bulk discount for large groups?
A team package is available for groups depending on size. Click here to learn more about the team packages.
What is included in the full event price?
Full event registration includes access to the on-site event including sessions, ITxpo showfloor, keynotes, conference materials, lunch, planned evening events and evening showfloor receptions.
What is included in the ITxpo pass?
Access to the showfloor, the keynote sessions, Solution Provider Sessions, ITxpo Theaters, and Learning Labs and evening receptions on the showfloor.
What is SYM Club?
SYM Club is the Symposium/ITxpo loyalty program, to learn more about qualifying and the benefits you can receive Click here.
Can an attendee substitute a colleague to avoid losing their registration fee/ticket?
Substitution of registrations may be made at any time up to the start of the conference. Sharing of attendee passes is not permitted. The attendee will need to contact registration to provide the name of the colleague taking his/her place. They may call +44 (0) 208 879 2430 to make this change.
What happens if I need to cancel?
Registrations may be refunded or a ticket re-activated, if the cancellation is made in writing to email@example.com up to 15 business days prior to the start of the event. Cancellations received within 15 business days of an event or non-attendance will not be refunded and/or tickets will not be re-activated.
Hotel & Accomodations
Gartner has negotiated special rates with a large number of selected hotels in Barcelona all within close proximity to the conference venue, the CCIB.
For information on hotels, locations and to book your accommodation in Barcelona please click here
Gartner will provide complimentary transfers from the preferred Hotels and the CCIB mornings and evenings.
Can I bring a guest to any parts of the event?
There is a companion program available at Symposium/ITxpo. The cost is €450 for each adult (21 years and over), which includes lunch Monday through Wednesday and access to the ITxpo Showfloor and evening receptions Monday through Wednesday. Registration for the program may be made pre-event by calling +44 20 8879 2430 or on-site.
What benefits do I receive on-site if I am part of SYM Club?
Click here to find out more about SYM Club and the benefits on-site at Symposium/ITxpo.
Are there any speaking opportunities at the event?
We are currently filled for keynote speaking opportunities. There are speaking opportunities available for exhibitors who are sponsoring at the event. If you are interested in sponsoring you will need to speak with a Gartner Sponsor Sales Representative. If you know who the representative is for your space please reach out to them directly. If you are not aware of the representative for that space call +44 (0) 1784 267 456 or email firstname.lastname@example.org.
What if I am interested in sponsoring at the event?
You will need to speak with a Gartner Sponsor Sales Representative. If you know who this is you can reach out to them directly. If you are not aware of the representative for that space call +44 (0) 1784 267 456 or email email@example.com.
How do I sign up for a Gartner Analyst One-on-One?
Gartner Analyst One-on-Ones are available exclusively to paid, registered conference attendees and are not available to ITxpo Exhibitors or Exhibitor Conference Session Pass holders. Registration for Gartner Analyst one-on-ones is available through Agenda Builder.
Am I guaranteed the analyst of my choice in my Gartner Analyst One-on-One meeting?
All registered Symposium attendees have the exclusive opportunity to speak directly with Gartner analysts in private half-hour One-on-One meetings. Due to the high demand of particular analysts sign-up is on a first come, first serve basis.
How do I sign up for a Gartner Analyst/User Roundtable?
Gartner Analyst/User Roundtable sessions are available exclusively to paid, end-user registered conference attendees and are not available to ITxpo Exhibitors or Exhibitor Conference Session Pass holders. Due to the high demand and limited availability (up to 10 end-users per session), we recommend you register in advance for these unique sessions. Registration for analyst/user roundtables is available through Agenda Builder.
Is there a list of analysts who will be available at the event?
This can be found on Agenda Builder.
When will I have access to documentation?
Access to Gartner presentations are from Agenda Builder and will be available to registered/paid attendees two weeks post event.
What is the difference between documentation and the Symposium On Demand Multimedia content?
The documentation includes all Gartner presentations available pre-event. This is available shortly before the event and updated with on-site versions to all registered attendees post event. All attendees will be sent this notification via e-mail. The Gartner Symposium On Demand Multimedia content is included in the conference fee. It includes all sessions as presented on-site synchronized to the audio recordings from the Gartner analyst sessions, keynotes and several solution providers. This content is searchable and includes transcription. The content is delivered online at GartnerEventsOnDemand.com and is available in its entirety about 2-3 weeks after the event.
If your question is not listed here, please send an e-mail to firstname.lastname@example.org