The World's Most Important Gathering of
CIOs and Senior IT Executives
28 - 31 October  Gold Coast, Australia

11:00 - 18:00 Gartner Executive Programs Member Lounge Open

12 November, 2012 from 0:01 AM to 0:01 AM

While you are on the Gold Coast, Gartner Executive Programs is pleased to provide you with the meeting and work facilities and support you need to be productive while you are out of the office. Please join us in our exclusive member lounge whether it is to help you refresh, meet peers or simply get some work done between sessions.

Speakers

Registration Open

12 November, 2012 from 11:00 AM to 6:00 PM

Speakers

CIO Workshop: The War for Talent is Back On - Get Prepared!

12 November, 2012 from 1:00 PM to 2:30 PM

The 'war for talent' phenomena is returning, don't get caught unprepared! This interactive session explores strategies and best practices to get you poised for winning this new race.

Speakers

• Lily Mok
• VP

Contract Negotiation Clinic: Application Outsourcing

12 November, 2012 from 1:00 PM to 2:00 PM

This session provides best practice techniques for planning and implementing a negotiation strategy for outsourcing application services. Participants leave with an understanding of the key terms and conditions, most common and effective pricing models, performance metrics and tactics for mitigating outsourcing risks.

Speakers

• Helen Huntley
• Research VP

Key Business and Technology Trends Shaping the E&U Sector in 2013

12 November, 2012 from 1:00 PM to 2:00 PM

Energy utilities are facing a combination of business, regulatory and technical change. This is most exemplified by the competing priorities organizations have to deal with. Gartner has annually published our Top 10 business trends and the Top 10 technical trends. In this session, we highlight the most important and the most impactful, and give guidance on how to deal with these changes.

Speakers

• Kristian Steenstrup
• VP & Gartner Fellow

• Zarko Sumic
• VP Distinguished Analyst

The Expanding Education Ecosystem: How CIOs Cope With Choice and Competition in a Consumerized Cloud World

12 November, 2012 from 1:00 PM to 2:00 PM

The impact of consumerization and the cloud is now creating a technical turmoil that is expanding the education ecosystem and hitting campuses with full force. Many CIOs are scrambling to deal with just the technical aspects, and are really struggling with the change management aspects and sometimes even their role. CIOs need tools to cope with the education ecosystem and a new language for change.

Speakers

• Jan-Martin Lowendahl
• Research VP

The Next Big Thing in Banking - Core Banking Appstores

12 November, 2012 from 1:00 PM to 2:00 PM

The banking industry will never be the same as open source intersects with core banking to provide the next big thing - the rise of the core banking appstore.

Speakers

• Don Free
• Research VP

The Smart Government Scenario: Keeping the Lights On and Making Them Brighter

12 November, 2012 from 1:00 PM to 2:00 PM

Challenged by increased turbulence and declining budgets, governments must both optimize their costs and ensure that services and operations can be sustained and transformed to meet evolving needs. This presentation illustrates strategies and tactics that government IT organizations can adopt to help the business turn the sentence “do more with less” into reality.

Speakers

• Andrea Di Maio
• Managing VP

Workshop: Identifying Big Data Challenges and Analytic Opportunities

12 November, 2012 from 1:00 PM to 2:30 PM

Many organizations are overwhelmed by the increasing volume, velocity and variety of data. Equally they're under pressure to leverage this information for business optimization, expansion and innovation. This interactive session will help attendees brainstorm and plan both how to deal big data and put it to work in transforming their businesses.

Speakers

• Ian A. Bertram
• Managing VP

Workshop: Overcoming Physician Resistance for Electronic Medical Records

12 November, 2012 from 1:00 PM to 2:30 PM

1 ½ hour interactive workshop discussing the challenges and barriers when implementing Electronic Medical Records (EMR). This session will include a Clinical Readiness assessment.

Speakers

• M.D., Zafar Chaudry
• Research Director

Bank of the Future - Why It Won't Be Apple, Google, Orange or Facebook

12 November, 2012 from 2:15 PM to 3:15 PM

The future is allegedly mobile. The evolution of the Internet continues to raise questions about the continued viability of brick-and-mortar establishments in retailing and financial services. Increasingly Internet-oriented megafirms are seen as the commercial enterprise of the future. Such focus is misplaced, but customer experience amplification is essential in an augmented physical world.

Speakers

• David Schehr
• Research Director

CIO Roundtable: Big Data and CRM

12 November, 2012 from 2:15 PM to 3:15 PM

CRM is the #1 priority of top executives. Big Data will increase the urgency and the scope of customer-facing initiatives.

Speakers

• Merv Adrian
• Research VP

CIO Roundtable: The Future Life and Death of Cloud Computing

12 November, 2012 from 2:15 PM to 3:15 PM

Cloud Computing is fueling the biggest outsourcing movement of all time. But how will cloud computing evolve in the future? In this session, attendees will get a better glimpse of cloud computing's future -- how it will evolve -- so that we can prepare for greater adoption in the future.

Speakers

• David W. Cearley
• VP & Gartner Fellow

Guest Case Study: Transformational Insourcing at Yarra Valley Water: Culture Really Does Matter!

12 November, 2012 from 2:15 PM to 3:15 PM

For many years outsourcing has been a silver bullet for organisations looking to achieve cost savings and efficiencies in their IT operations, but there are signs that the pendulum may be swinging back to in-house provisioning. Yarra Valley Water, Melbourne’s largest water retailer, recently insourced its IT services after more than a decade outsourced. This session explores the underlying reasons for that decision, the challenges faced and the steps taken to ensure the success of the transition, and the key role insourcing plays in a a broader cultural transformation designed to strengthen the bonds between IT and the business it services.

Speakers

• Leigh Berrell
• Chief Information Officer

• Jim Longwood
• Research VP

Guest Panel: Delivering a World of Choice in an Increasingly Consumerized World

12 November, 2012 from 2:15 PM to 3:15 PM

Consumer and mobile technologies have disrupted and redefined the education ecosystem. IT leaders — as well as the institutions they represent — are being challenged to remain relevant to education consumers. Traditional education approaches are now challenged in a world where bits and bytes are supplanting time and place. This panel discussion offers insight that CIOs should use to understand the new ecosystem that gives education consumers choice by design rather than default. This panel will explore the seeming chaos of the education ecosystem and highlight the choices today's CIO's should be making.

Speakers

• Kirby Lewis
• Chief Information Officer

• Bruce Meikle
• Chief Information Officer

• Bill Rust
• Research Director

Smart Government Scenario in the Australian context - A conversation with Ann Steward, the Australian Government CIO

12 November, 2012 from 2:15 PM to 3:15 PM

Following his presentation on “The Smart Government Scenario: Keeping the Lights On and Making Them Brighter”, Andrea DiMaio, VP Distinguished Analyst at Gartner, will enter into a conversation with Ann Steward, the Australian Government CIO, to discuss her views on the issues and challenges that he raised, providing a governmental perspective on some of those issues. The conversation will explore similarities and differences between the Smart Government Scenario with the strategic initiatives described in the recently released Australian Public Service Information and Communications Technology Strategy 2012 – 2015. The audience will have the opportunity to participate in this Q&A session.

Speakers

• Andrea Di Maio
• Managing VP

• Ann Steward
• Australian Government Chief Information Officer (AGCIO) and Deputy Secretary

CIO Workshop: Getting Started on Radical Cost Cutting

12 November, 2012 from 2:45 PM to 4:15 PM

In this interactive workshop you will learn the basics of Gartner's Radical Cost Cutting model and working in small groups begin working on your own cost cutting initiatives.

Speakers

• Robin Simpson
• Executive Partner

Workshop: Developing and Implementing a Superior Mobile Device Policy

12 November, 2012 from 2:45 PM to 4:15 PM

Mobile devices, particularly consumer-level products, have trampled over the well-crafted policies that companies put in place for trusted work systems. Businesses must learn to prioritize the basic configuration and security policies that they will need to preserve.

Speakers

• John Girard
• VP Distinguished Analyst

Contract Negotiation Clinic: Infrastructure Outsourcing and Cloud IaaS

12 November, 2012 from 3:30 PM to 4:30 PM

This session provides attendees with the best practices related to infrastructure contract negotiations including the contract construct to use, the negotiation tactics and the team that should be involved.

Speakers

• Rolf Jester
• VP Distinguished Analyst

• Jim Longwood
• Research VP

Navigating the Education Ecosystem

12 November, 2012 from 3:30 PM to 4:30 PM

Consumer and mobile technologies have redefined the education ecosystem and challenged IT leaders — and the institutions they represent — to remain relevant to education consumers. This session offers insight and tools that CIOs should use to navigate the ecosystem with a strategic plan that gives consumers choice by design rather than default.

Speakers

• Bill Rust
• Research Director

To the Point: Should Social Media Be Enterprise or Personal Tools in Government?

12 November, 2012 from 3:30 PM to 4:00 PM

As government organizations deploy social tools to pursue enterprise purposes, they realize that employees already use different social tools for personal and work-related purposes. This session explores whether the best approach to support an enterprise purpose is to replace, integrate or leverage personal social tools, as well as the main principles for a sustainable employee-centric workplace.

Speakers

• Andrea Di Maio
• Managing VP

To the Point: The Advanced Distribution Management System Market Heats Up

12 November, 2012 from 3:30 PM to 4:00 PM

The advanced distribution management system (ADMS) market is an emerging global operational technology (OT) application sector. Utilities are looking for a holistic solution to serve as the electric distribution network brain and nerve center, governing all aspects of operations. This presentation explains utility requirements, the competing solution providers and who will win the race.

Speakers

• Zarko Sumic
• VP Distinguished Analyst

To The Point: The IT Implications of Customer-Driven Segmentation - A Financial Services Perspective

12 November, 2012 from 3:30 PM to 4:00 PM

Financial services providers must evaluate their core operations based to client needs and values, then use this understanding to develop and implement changes in their IT. This presentation examines why this is so, potential models for this process and shows firms how to more effectively link client service to IT.

Speakers

• David Schehr
• Research Director

To the Point: Do More With Less: Drive Government Service Improvement With Lean Systems Thinking

12 November, 2012 from 4:00 PM to 4:30 PM

This presentation is based on Australian and UK government experience in applying Lean Systems Thinking to dramatically improve service delivery, cut costs, and create high levels of employee engagement.

Speakers

• Steve Bittinger
• Research Director

To the Point: GIS Hits Main Street, But What About the Enterprise?

12 November, 2012 from 4:00 PM to 4:30 PM

The geographic information system (GIS) market has been a quiet enterprise contributor for years, especially for asset-intensive industries. Now, consumerization of GIS technology is transforming user experiences in every industry. This presentation explores this rapidly changing software category, its new cloud-based and mobile capabilities, and implications for enterprise applications.

Speakers

• Kristian Steenstrup
• VP & Gartner Fellow

To the Point: Top Five Can't-Miss Strategies for Successful Core Banking Migration

12 November, 2012 from 4:00 PM to 4:30 PM

Banks undertaking core banking migration have little experience with these complex programs and will make critical errors causing program failure.

Speakers

• Don Free
• Research VP

CIO Workshop: Expanding Your IT Strategy

12 November, 2012 from 4:30 PM to 6:00 PM

Traditional IT strategies are no longer enough. IT strategies must now embrace business process optimization, explosions in information availability, mobility and social media. This presentation will describe how to address these challenges.

Speakers

• John P. Roberts
• VP Distinguished Analyst

Workshop: Crafting a Cloud Computing Strategy

12 November, 2012 from 4:30 PM to 6:00 PM

In this workshop, we cover how to go about building a cloud computing strategy. Then, in small groups, we discuss how to manage different cloud computing challenges in your strategy. Finally, we share what we’ve developed with the overall group.

Speakers

• Cameron Haight
• Research VP

Workshop: Working With EA Consultancies

12 November, 2012 from 4:30 PM to 6:00 PM

In this interactive session, we will poll the audience concerning their top EA priorities of the day. We will explore the relationships of EA priorities regionally and versus CIO and CEO priorities in 2012. We will present findings on these differences in real time.

Speakers

• Marcus Blosch
• Research VP

CIO Roundtable: Thinking Small: A New Model for IT

12 November, 2012 from 4:45 PM to 5:45 PM

IT practices and processes are based on the idea of Big IT. Cost cutting and 'more for less' have created middle sized IT, which is unsustainable and destined to fail. Small IT represents a way of leading, managing and providing technology that is consistent with needs for agile, time to market and innovative solutions.

Speakers

• Andy Rowsell-Jones
• VP

Roundtable: Web and Mobile

12 November, 2012 from 4:45 PM to 5:45 PM

What are the best strategies to deliver rich Web content and applications to mobile devices: mobile web, native or hybrid?

Speakers

• Anne Thomas Manes
• VP Distinguished Analyst

Should Smart Grid and the Nexus of Technologies Force Utilities to Rip and Replace CIS?

12 November, 2012 from 4:45 PM to 5:45 PM

Replacing legacy CIS has been hard to justify under business-as-usual conditions due to high cost, long recovery time and associated high risk of failures. Smart grid deployments and the upcoming nexus of cloud, social, mobile and information create a new era of business opportunities while challenging existing product architectures in billing and customer service areas for utilities.

Speakers

• Zarko Sumic
• VP Distinguished Analyst

The CIO and Finding the Future Technology Ecosystem Fit For Your Organization

12 November, 2012 from 4:45 PM to 5:45 PM

We provide the CIO who is expected to navigate the tsunami of technology and deliver strategic capabilities, some Gartner tools to tame the info flow. Using Hype Cycle and Strategic Technology Map to connect the dots and find the eco-systems of technology capabilities that will deliver competitive advantage. Followed by the IT market clock as a tool to manage the lifecycle of the ecosystem

Speakers

• Jan-Martin Lowendahl
• Research VP

Top 10 Strategic Technology Trends for 2013

12 November, 2012 from 4:45 PM to 5:45 PM

Strategic technology trends have the potential for significant impact on the enterprise during the next three years. This session presents the Gartner annual list of the Top 10 technology trends that companies should be factoring into their strategic planning for 2013-2015.

Speakers

• David W. Cearley
• VP & Gartner Fellow

Gartner Executive Programs Peer Networking For Women CIOs and Senior Executives

12 November, 2012 from 5:00 PM to 7:00 PM

Hosted by Poh-Ling Lee, Executive Partner, Gartner Executive Programs, this cocktail reception presents an opportunity to meet your fellow women executives to discuss key challenges, solutions and best practices affecting women in leadership roles in a relaxed and informal atmosphere. The goal is to share your perspectives and experiences while developing relationships that support on-going discussions and collaboration. The event will feature two of Gartner’s leading women executives, Tina Nunno, Vice President and Distinguished Analyst, Gartner CIO Research and Linda Price, Regional Vice President, Gartner Executive Programs, sharing their observations on the latest issues affecting women leaders in the IT industry.

Speakers

0700-1830 Gartner Executive Programs Member Lounge Open

13 November, 2012 from 0:01 AM to 0:01 AM

While you are on the Gold Coast, Gartner Executive Programs is pleased to provide you with the meeting and work facilities and support you need to be productive while you are out of the office. Please join us in our exclusive member lounge whether it is to help you refresh, meet peers or simply get some work done between sessions.

Speakers

Registration Open

13 November, 2012 from 7:00 AM to 7:30 PM

Speakers

Role Based Networking Breakfast

13 November, 2012 from 7:30 AM to 9:00 AM

Network with your peers and colleagues over a light breakfast.

Speakers

Executive Briefing: Applications and Business Intelligence & Information Management

13 November, 2012 from 8:00 AM to 9:00 AM

Speakers

• Tom Austin
• VP & Gartner Fellow

• Brian Prentice
• Research VP

• Kurt Schlegel
• Research VP

Executive Briefing: CIO

13 November, 2012 from 8:00 AM to 9:00 AM

Speakers

• Dave Aron
• VP & Gartner Fellow

• Tina Nunno
• VP Distinguished Analyst

• John P. Roberts
• VP Distinguished Analyst

Executive Briefing: I&O and Communications

13 November, 2012 from 8:00 AM to 9:00 AM

Speakers

• Bob Hafner
• Managing VP

• Cameron Haight
• Research VP

Welcome Address

13 November, 2012 from 9:15 AM to 9:30 AM

Speakers

• Gene Hall
• CEO

Gartner Analyst Opening Keynote

13 November, 2012 from 9:30 AM to 10:30 AM

Speakers

• Michele C. Caminos
• Managing VP

• Andy Kyte
• VP & Gartner Fellow

• Peter Sondergaard
• SVP, Research

• David A. Willis
• VP Distinguished Analyst

CIOs Connect. Exclusive Morning Tea hosted by Gartner on the ITxpo Showfloor.

13 November, 2012 from 10:30 AM to 11:00 AM

Ensure connections are happening at the right level. Join us for an exclusive morning tea for CIO program members and senior executives from solution provider organizations in our mini-marketplace on the ITxpo showfloor.

Speakers

Networking and Refreshments

13 November, 2012 from 10:30 AM to 11:00 AM

Speakers

Gartner Research Live Demonstrations: Gartner Business Wizard/ Peer Connect

13 November, 2012 from 10:40 AM to 11:00 AM

Speakers

CIO: Roundtable: IT and OT — Working Out Authority and Responsibility

13 November, 2012 from 11:00 AM to 12:00 PM

The biggest challenge with IT-OT alignment is not technical; it is cultural and political. IT and engineers in most companies argue over who "owns" a process. But the shareholders are the real owners. The discussion should instead be about authority and responsibility for technologies.

Speakers

• Kristian Steenstrup
• VP & Gartner Fellow

Embrace Business Model Innovation and Become the Chief Digital Officer

13 November, 2012 from 11:00 AM to 12:00 PM

New technologies are enabling deep digital innovation. Conventional ways of looking at businesses (such as business process) are limited. Use a business model lens to identify deep digital innovation opportunities for your company, and move towards the "chief digital officer" role.

Speakers

• Dave Aron
• VP & Gartner Fellow

Roundtable: BPM Certifications — Curriculum Vitae Fodder or Genuine Corporate Advantage?

13 November, 2012 from 11:00 AM to 12:00 PM

The field of BPM is both broad and complex. Two issues most commonly preventing BPM adoption are lack or skills and lack of experienced resources. New BPM certifications are arriving: Will they help plug the gap?

Speakers

• John Dixon
• Managing VP

Roundtable: Organizational Change: Key to Realizing Benefits in Many Government IT Initiatives

13 November, 2012 from 11:00 AM to 12:00 PM

Government IT investments may cost millions or billions, but many of the benefits only emerge when individuals and government organizations adopt new ways of working, communicating, building trust and creating value. How can government improve its organizational change capabilities?

Speakers

• Steve Bittinger
• Research Director

To the Point: How Your Measurement Maturity Could Be Stalling Business Performance

13 November, 2012 from 11:00 AM to 11:30 AM

Measurement maturity determines an organization's ability to improve continuously and is tied to a performance-driven culture. Does your organization's measurement maturity stand in the way? Four archetypes have emerged that indicate how analytics programs will progress within your organization.

Speakers

• Ian A. Bertram
• Managing VP

To the Point: Mastering the Four Competencies of a Strategic EPMO

13 November, 2012 from 11:00 AM to 11:30 AM

For years strategy execution has been identified as the failure point keeping organizations from attaining their goals. The strategic EPMO is one approach to solving this problem. In this session we’ll focus on the four competencies of an EPMO and answer the questions:

Speakers

• Donna Fitzgerald
• Research VP

To the Point: Mobile Security Risks: How Safe Is the Data on Your Smartphone and Tablet?

13 November, 2012 from 11:00 AM to 11:30 AM

Speakers

• John Girard
• VP Distinguished Analyst

To the Point: The App - A Tectonic Shift In Software Design

13 November, 2012 from 11:00 AM to 11:30 AM

Apps. They’re delightful. They’re simple. They’re taking over the world. The app is both a central piece of a post-PC world and the emerging design standard for Windows 8 Metro UI. But the simplicity of the app requires profound changes in the way we design, implement and deploy software. Will you be up for the challenge?

Speakers

• Brian Prentice
• Research VP

To the Point: The State of Appliances in the Data Center — Are They a Viable Option?

13 November, 2012 from 11:00 AM to 11:30 AM

Nearly every data center function from firewalls through database engines to application delivery and WAN Optimization controllers are available as dedicated function appliances. Learn how to decide if they are a viable option for your organization based upon performance, management and functional requirements.

Speakers

• Andrew Butler
• VP Distinguished Analyst

To the Point: Turning iPads and Media Tablets Into Enterprise Platforms

13 November, 2012 from 11:00 AM to 11:30 AM

iPads have stormed the workplace, disrupting existing client computing strategies and forcing IT into new ways of supporting devices. In this new environment where responsibility is shared between end users and IT, IT needs to adapt policies, rethink services, and implement new capabilities.

Speakers

• David A. Willis
• VP Distinguished Analyst

Workshop: Developing Outcome-Driven Business Operating Anchor Models

13 November, 2012 from 11:00 AM to 12:30 PM

An anchor model for a business provides a graphical foundation for exploring future-state scenarios and understanding gaps and friction points. In this workshop, participants create several anchor models for representative industries and use them to explore specific business scenarios, implications and actions.

Speakers

• R. Scott Bittler
• Research VP

Workshop: Visual Strategic planning at the speed of internet

13 November, 2012 from 11:00 AM to 12:30 PM

We work through five activities, from scenarios to strategic technology maps, that can be combined in different ways into a half- or full-day workshop with relevant stakeholders and still produce a strategic road map at the end. This highly collaborative and visual method allows quick progress in strategic planning and leaves the organization with a “common memory” in the form of a few PowerPoint slides.

Speakers

• Jan-Martin Lowendahl
• Research VP

• Bill Rust
• Research Director

To the Point: Apps Intelligence: Adapting Development for the Nexus of Forces

13 November, 2012 from 11:30 AM to 12:00 PM

Apps intelligence harnesses the Nexus forces of mobile, social, cloud, and information. It is an emerging theme involving a continuous cycle of application improvement incorporating instrumentation, forensic examination, agile development, devops, and user-centric design. Apps intelligence is a dynamic capability that will lead to ever-improving applications.

Speakers

• Anne Thomas Manes
• VP Distinguished Analyst

To the Point: Managing Mobile Devices in the Enterprise

13 November, 2012 from 11:30 AM to 12:00 PM

Consumerization is driving nonstandard mobile platforms in the enterprise. This presentation looks at the key enterprise mobile challenges, and provides best practices and a strategy for organizing, creating policy and using vendors to manage mobility in the enterprise.

Speakers

• Song Chuang
• Research Director

To the Point: Project Reporting and Dashboards

13 November, 2012 from 11:30 AM to 12:00 PM

You spend a lot of time creating dashboards and status reports. Are they effective at driving decision-making, action and efficiency? Do executives eagerly await the arrival of the next report, and immediately dive into the details? Or are you questioning whether anyone even reads them? We discuss format, structure and information requirements for effective reporting.

Speakers

• Matt Light
• Research VP

To the Point: Rethinking Data Management Strategies to Avoid Data Chaos in the Cloud

13 November, 2012 from 11:30 AM to 12:00 PM

Data management needs are supported by broad range of products and markets, but evolving business drivers and movements of data to the cloud are demanding changes to practices and delivery models. CIOs and IT leaders should take proactive steps now to prepare for the needed enterprise agility to manage the changing nature of data—including their data in the cloud.

Speakers

• Eric Thoo
• Research Director

To the Point: Rethinking IT Infrastructure in the Age of Big Data

13 November, 2012 from 11:30 AM to 12:00 PM

Relentless data growth and the embrace of business analytics pose new challenges for IT teams relying on centralized scale-up storage architectures. Innovations in computation, networking and storage are underway to tackle the big data challenge. It has become imperative for customers to rethink their IT strategies, which may disrupt the storage industry as we know it.

Speakers

• Arun Chandrasekaran
• Research Director

To the Point: The 2013 Threat Strategic Road Map

13 November, 2012 from 11:30 AM to 12:00 PM

The business impact of financially targeted attacks continues to grow. State-sponsored attacks make headlines on a weekly basis. Gartner presents its projections of the major threats and risk that enterprise will need to deal with in 2013 and beyond.

Speakers

• Rob McMillan
• Research Director

AirWatch: Three Case Studies of Companies Leveraging Mobility’s Third Phase

13 November, 2012 from 12:15 PM to 1:00 PM

AirWatch presents three local case studies. The services company that uses mobility to scope, schedule and coordinate work. The CEO who uses mobility and cloud to run business from an iPad. The business expenses application which is more popular with employees than Angry Birds. AirWatch's Rob Roe, Managing Director of Australia and New Zealand, discusses enterprise mobility management.

Speakers

• Rob Roe
• Managing Director of Australia & New Zealand

Cisco: Empower, Engage, Innovate: Transforming Business through People-Centric Collaboration

13 November, 2012 from 12:15 PM to 1:00 PM

See Susie Wee, Vice-President and CTEO for Cisco's Collaboration and Communications business, share her vision for the digital workplace where people become the source for business innovation. Learn the latest updates on Cisco's collaboration strategy and portfolio, delivering the environments and experiences that enable people to work together better.

Speakers

• Susie Wee
• Vice President, Chief Technology Experience Officer

Huawei: Journey to Enterprise 3.0

13 November, 2012 from 12:15 PM to 1:00 PM

This presentation defines the key characteristics of Enterprise 3.0 – a mobile enterprise with result-oriented, action-driven and predictive intelligence. It covers the mega trends as driving forces behind the transition, discuss how outcome-based IT enables this new enterprise, and the role ICT and Huawei play – building the foundation for Enterprise 3.0.

Speakers

• Stephen Collen
• VP, Product Marketing

INFOSYS: Zen and the Art of Co-creation: Hudson’s Journey to Cloud

13 November, 2012 from 12:15 PM to 1:00 PM

Would you dare to outsource a core business process to the cloud? In partnership with an Indian based technology partner? That’s exactly what recruiting major Hudson did when it implemented the Infosys TalentEdge HR platform to manage payroll and billing for 2600+ employees and contractors across A/NZ. CFO Mark Leigh describes Hudson’s journey to the cloud: drivers, learnings and advice.

Speakers

• Tammy Bare
• Regional Manager, Business Platforms

• Mark Leigh
• CFO, Asia Pacific

Micro Focus: 4 Key steps to Application Modernization - A Customer Perspective

13 November, 2012 from 12:15 PM to 1:00 PM

This session will fast-track your understanding of the 4 key steps to Modernize Mainframe Applications and improve IT Service Delivery. Micro Focus will present the Modernization Journey that starts with the simplification of the application portfolio, speeds up delivery processes, and offers “fit for purpose” choices for optimal application deployment.

Speakers

• Derek Britton
• Solutions Director

• Glenn Myers
• Chief Information Officer

VMware, Inc.: The Software-Defined Data Centre Evolution

13 November, 2012 from 12:15 PM to 1:00 PM

Software-defined data centres will redefine infrastructure for the next generation of applications Today’s data centre is almost a history museum of past IT ideas. Specialised software will replace specialised hardware throughout the data centre. What server virtualization via hypervisors did for computing, new methods of virtualization and software-defined networks are doing at every other layer of IT stack. What will the future data centre look like? Will yours be generation proof? This keynote will provoke a compelling discussion for your cloud journey and have you questioning the alternatives.

Speakers

• Muneyb Minhazuddin
• Director, Product Marketing Cloud Infrastructure and Mgmt, APJ

CIO Program Lunch with Pete Goss: Dare to Dream

13 November, 2012 from 1:00 PM to 2:30 PM

It’s a pleasure to be speaking at the Gartner Symposium and I would like to use the opportunity to share my adventure as the first Brit to complete the ‘Vendee Globe’, a non-stop single handed round the world yacht race. It’s a great story, apart from the race itself I ended up rescuing a Frenchman deep in the southern ocean on Christmas day and a month later had to operate on myself in the Pacific Ocean. It's interesting, funny, moving and I am told very motivational but beyond that it offers a tapestry through which I can weave thoughts on teamwork and leadership that relate to the workplace. It may come as a surprise but I have to be a businessman as much as a sailor to manage these headline projects the last thing I am is a risk taker. We are all about innovation and technology but safety underpins everything we do from designing to building the boat and of course taking on an event that statistically only half the fleet would finish. We developed clothing, studied sleep patterns and pushed sailing concepts to the limit. I love what I do and look forward to sharing one of my favorite adventures with you. It is from all these experiences that Pete draws when he gives inspirational and motivating talks around the globe. He also lectures in business schools and helps individuals and organisations reach their true potential. He is also the author of the best-selling book about his yachting adventures – ‘Close to the Wind’, where Pete shares his adventures, thoughts, hardships and philosophy during and throughout the ten years of preparation for the 1996 Vendee Globe.

Speakers

• Pete Goss
• Cornish Innovator and Adventurer

Exclusive Elite Club Networking Lunch (Elite Club members only)

13 November, 2012 from 1:00 PM to 2:30 PM

Speakers

Grand Opening ITxpo Showfloor

13 November, 2012 from 1:00 PM to 7:30 PM

Speakers

Learning Lab hosted by AirWatch

13 November, 2012 from 1:00 PM to 2:00 PM

AirWatch is excited to present attendees at this year’s Gartner Symposium/ITxpo with a hands-on experience in mobile security, device, application and content management. The Learning Lab will provide a 360 degree view of the industry’s most complete mobile device management solution including a tour of the Secure Content Locker, AirWatch’s proprietary content management system.

Speakers

Lunch

13 November, 2012 from 1:00 PM to 2:30 PM

Speakers

Networking Lunch hosted by Jiangsu Outsourcing China

13 November, 2012 from 1:00 PM to 2:00 PM

Speakers

Gartner Research Live Demonstrations: ITScore/ ITBudget

13 November, 2012 from 1:30 PM to 1:50 PM

Speakers

Hype Cycle: Enterprise Architecture

13 November, 2012 from 1:30 PM to 1:50 PM

The Gartner hype cycle for enterprise architecture helps explain the state of EA today, and predicts changes likely to occur over the next decade. EA is changing, and practitioners and vendors must avoid being enchanted by hype in the market.

Speakers

• R. Scott Bittler
• Research VP

Magic Quadrant: Blade Servers

13 November, 2012 from 1:30 PM to 1:50 PM

This is the 2012 Magic Quadrant.

Speakers

• Evan Zeng
• Research Director

Magic Quadrant: Intelligent BPM Suites

13 November, 2012 from 1:30 PM to 1:50 PM

This session introduces a new Gartner Magic Quadrant that evaluates those vendors and products that have evolved their BPM suites into an iBPMS to meet the more advanced and emerging requirements for intelligent business operations. An iBPMS represents the next generation of integrated BPM-enabling technologies for supporting BPM projects and programs.

Speakers

• Janelle B. Hill
• VP Distinguished Analyst

CIO Workshop: Towards an Outline Action Plan for Migrating to your Future Applications Portfolio

13 November, 2012 from 2:00 PM to 3:30 PM

If CIOs cannot simplify and upgrade their portfolios they will be unable to support new business models and new agile business processes extending beyond the enterprise. Using best practice tools and frameworks you’ll understand how to design future application portfolios and begin the transformation from complex legacy to next generation apps and new agile styles.

Speakers

• John P. Roberts
• VP Distinguished Analyst

Magic Quadrant for Mobile Application Development Platforms

13 November, 2012 from 2:00 PM to 2:20 PM

Mobile application development is a very important and strategic IT topic. In 2012, Gartner is making major updates to this research to reflect market convergence. We analyze platforms that allow enterprises to build, support and manage mobile applications for both customers and employees.

Speakers

• Song Chuang
• Research Director

Magic Quadrant: Social Software

13 November, 2012 from 2:00 PM to 2:20 PM

Speakers

• Tom Austin
• VP & Gartner Fellow

Market Overview: Data Center & Infrastructure Utility Services Outsourcing, Asia Pacific

13 November, 2012 from 2:00 PM to 2:20 PM

Magic Quadrants evaluate providers in a specific market segment. In this case, we are discussing the Magic Quadrant for data center outsourcing in Asia Pacific.

Speakers

• Rolf Jester
• VP Distinguished Analyst

Workshop: Assuring Governance and Information Management Practices in the Big Data Era

13 November, 2012 from 2:00 PM to 3:30 PM

Big data is much more than a volume issue. Gartner presents an overview for the enterprise strategy information management and governance strategy.

Speakers

• Merv Adrian
• Research VP

Applications 2020: The Impact of Mobile, Social, Cloud and Big Data on Your Applications Portfolio

13 November, 2012 from 2:30 PM to 3:30 PM

This session addresses the application issues for IT organizations through this decade.

Speakers

• Ross Altman
• Research VP

CIO Roundtable: The Art and Science of Creating IT Service Portfolios and Catalogs

13 November, 2012 from 2:30 PM to 3:30 PM

In the transition to a true service organization, defining the Service Portfolio and Catalogs is critical to defining the purpose of the organization and what it is that it is optimizing. This session will look at the criteria and creation process for a effective service portfolios and catalogs.

Speakers

• Steve Bittinger
• Research Director

DevOps: Rethinking IT Operations

13 November, 2012 from 2:30 PM to 3:30 PM

For over the past decade, IT operations has been following a best practices playbook that has not delivered improvements in IT serviceability. The solution will not be found in technology but rather a radical rethink of IT operations culture and conventional wisdom. This session explores an emerging approach known as DevOps that may provide a solution to the IT operations conundrum.

Speakers

• Cameron Haight
• Research VP

Roundtable: Moving From Project Management to Project Leadership

13 November, 2012 from 2:30 PM to 3:30 PM

While the vast corpus on project delivery focuses on management, today's environment and C-level expectations necessitate project leadership. Recognizing and acting upon this distinction is rapidly becoming a business imperative.

Speakers

• Matt Light
• Research VP

Talent at the Edge: What Leading-Edge Practices Will Win the Race for Talent?

13 November, 2012 from 2:30 PM to 3:30 PM

Competitive leaders don't complain about talent constraints; they break through assumptions about work, employment and engagement to attract extraordinary talent and find the expertise they need. Market expansion, competitive advantage and business innovation all are at stake. CIOs, learn which advanced practices will help you attract talented people and qualified experts.

Speakers

• Lily Mok
• VP

The Cloud Computing Scenario: Shaking the Foundations of Business, Technology and People

13 November, 2012 from 2:30 PM to 3:30 PM

As one of the primary forces changing IT and business, cloud computing alters how solutions are delivered and acquired, and affects everything from technology to finances to jobs. It will change the strategies of businesses and IT in both good and bad ways. This presentation examines the state of cloud computing, the risks and the trends that drive it to the next level of maturity and impact.

Speakers

• David W. Cearley
• VP & Gartner Fellow

The Mobile Scenario: Understanding Mobile Trends through 2017

13 November, 2012 from 2:30 PM to 3:30 PM

Mobile devices and applications enable radical innovation, creating new business and workplace opportunities and new social habits and behaviors. Network technologies such as LTE will gain popularity; operator, handset vendor and ecosystem battles will become more intense; new types of mobile devices and applications will emerge; and new services such as m-payment will enter the mainstream.

Speakers

• Nick Jones
• VP Distinguished Analyst

Through the Looking Glass – The Banking Industry in a World of Empowered Customers

13 November, 2012 from 2:30 PM to 3:30 PM

As the effects of Nexus expand, banks will face a world where they are no longer managing consumers’ financial relationships. In the environment where empowered customers have access to financial services, information and advice from anywhere and at anytime, can the traditional bank and bank IT structure survive? What will separate the survivors from the victims of this new reality?

Speakers

• David Schehr
• Research Director

Top Security Trends and Take-Aways for 2012 and 2013

13 November, 2012 from 2:30 PM to 3:30 PM

With continuing trends in cloud, consumerization, mobility and the next big thing, the way IT is delivered is changing. Each brings new threats and breaks old security processes. Here we review the top 2012-2013 security hot topics to map the trends.

Speakers

• Rob McMillan
• Research Director

Executive Programs Spotlight Session: CIO Power Politics

13 November, 2012 from 3:30 PM to 4:00 PM

Power and leadership go hand in hand. However, power is one of the subjects we often do not speak about publicly, or strategize around. CIO leaders must however, thoughtfully amass power so that they can act positively on behalf of the IT organization and the enterprise to fulfill business goals. They must also use their power wisely to ensure the best business and personal outcomes. Key issues: •What are some of the common CIO power challenges? •How can CIOs overcome those challenges? •How are CIO best practices in dealing with power?

Speakers

• Tina Nunno
• VP Distinguished Analyst

Networking and Refreshments

13 November, 2012 from 3:30 PM to 4:00 PM

Speakers

Huawei: Branch Office Data Centers Without the Tears

13 November, 2012 from 3:35 PM to 3:55 PM

Many smaller offices need IT infrastructure, but it is expensive and troublesome to design and implement a full-blown data center. Pre-packaged data centers, particularly “Micro DC” systems make it easy to drop in a high-quality system, without the hassles. Much better than putting a wall-mounted rack in the janitor’s closet.

Speakers

• Ron Raffensperger
• CTO, IT Solution Sales

SOTI Inc: Bring Android Security on par with iOS in your Enterprise!

13 November, 2012 from 3:35 PM to 3:55 PM

Most MDM vendors cannot provide consistent management across all Android devices, making BYOD implementation impossible. Learn how successful IT departments set consistent BYOD security and management policies across all platforms.

Speakers

• Ron Hassanwalia
• VP of Sales & Marketing

Gartner Research Live Demonstrations: Gartner Toolkits

13 November, 2012 from 3:40 PM to 4:00 PM

Speakers

CIO Workshop: Brand Awareness for IT Professionals

13 November, 2012 from 3:45 PM to 5:15 PM

This workshop looks at the question: 'How can IT strengthen their organisation’s brand and public image?'. We look at the core characteristics of brand and image and help you identify those of your organisation's brand, even the ones that are not explicitly advertised. We then explore IT’s contribution to the way that brand is experienced by your clients and other stakeholders.

Speakers

• Bard Papegaaij
• Executive Partner

CIO Workshop: Raising Your Innovation Maturity

13 November, 2012 from 3:45 PM to 5:15 PM

CIOs are being tasked with being more innovative in driving technology into the business. To help CIOs deliver a sustainable flow of meaningful innovation, we use Gartner’s Innovation Maturity Model to examine key decisions and activities in running successful innovation initiatives, from those who are just getting started to those who aspire to join the ranks of world class innovators.

Speakers

• Marcus Darbyshire
• Executive Partner

Workshop: Asset Management for Utilities — Optimize Your Assets to Maximize Return on Investment

13 November, 2012 from 3:45 PM to 5:15 PM

Utilities are intrinsically asset-centric. The electrons can't be differentiated, so it usually comes down to how well assets are deployed and used. With much of the utility industry infrastructure aging and regularly failing, and with limited funds to replace them, maintenance and reliability are gaining a higher profile. We look at the major trends and best practices.

Speakers

• Kristian Steenstrup
• VP & Gartner Fellow

Enterprise Architecture Takes on the Nexus of Disruption

13 November, 2012 from 4:00 PM to 5:00 PM

Disruptive trends from the nexus of cloud, social, big data and mobile technologies, coupled with challenging economic times, provide unprecedented opportunities for EA practitioners to deliver business value from EA. Gartner introduces these opportunities to enterprise architects and business strategists who are focusing their EA program on delivering business value, growth and transformation.

Speakers

• R. Scott Bittler
• Research VP

Information 20/20: Focus, Connect and Lead With Information

13 November, 2012 from 4:00 PM to 5:00 PM

BIIM track anchor presentation

Speakers

• Ian A. Bertram
• Managing VP

Magic Quadrant for Asia/Pacific Network

13 November, 2012 from 4:00 PM to 4:20 PM

In this ITxpo session, Gartner reviews the UC and the UCaaS Magic Quadrants.

Speakers

• Geoff Johnson
• Research VP

Magic Quadrant: Content Aware Data Loss Prevention

13 November, 2012 from 4:00 PM to 4:20 PM

Speakers

• Rob McMillan
• Research Director

Market Overview: Pan-Regional Application Service Providers, Asia/Pacific

13 November, 2012 from 4:00 PM to 4:20 PM

Speakers

• Jim Longwood
• Research VP

Roundtable: Fabric Experiences

13 November, 2012 from 4:00 PM to 5:00 PM

Speakers

• Andrew Butler
• VP Distinguished Analyst

Roundtable: Security & Social Media

13 November, 2012 from 4:00 PM to 5:00 PM

Speakers

• Andrew Walls
• Research VP

Ten Critical Trends and Technologies Impacting IT During the Next Five Years

13 November, 2012 from 4:00 PM to 5:00 PM

Strategic planners have long realized that efficient planning must be accomplished by looking from the outside in. There are internal trends, market trends and societal trends rapidly converging, and many of these will have dramatic effects on infrastructure and operations planning. This presentation will highlight the most crucial trends to watch over the next five years.

Speakers

• Michele C. Caminos
• Managing VP

The Structures and Politics of IT and the Enterprise PMO

13 November, 2012 from 4:00 PM to 5:00 PM

THE EPMO has been a rapidly emerging concept over the last several years, with a forecast that 30% of all Fortune 1,000 organizations will adopt some version of it in the next 2 years. Given that growth, many clients are now asking us how the ITPMO should relate to the Enterprise PMO. In this session, we'll review the various facets of an EPMO and answer the questions:

Speakers

• Donna Fitzgerald
• Research VP

To the Point: App Stores — Coming to an Enterprise Near You

13 November, 2012 from 4:00 PM to 4:30 PM

The success of centrally curated app stores in the consumer market is rapidly creating both curiosity in the enterprise and a growing list of vendors ready to satisfy that interest with products of their own. This presentation describes what benefits you can realistically expect from an enterprise-specific app store implementation and the different approaches vendors are taking.

Speakers

• Brian Prentice
• Research VP

To the Point: Leverage Low-Cost IT to Deliver High Business Value

13 November, 2012 from 4:00 PM to 4:30 PM

Businesses and CIOs are forced by the economy to drastically reduce the fix cost of IT to achieve flexibility and invest more in business solution, differentiation and growth. Learn how to leverage on industrialized Low Cost Services, and then deliver differentiated business value.

Speakers

• Rolf Jester
• VP Distinguished Analyst

To the Point: The Technology and Business of the Internet of Things

13 November, 2012 from 4:00 PM to 4:30 PM

The 'internet of things' demands an understanding of new technologies such as wireless sensors, motes, picowatt processors, distributed embedded databases and radically new approaches to application development. This presentation will explain these new technologies, vendors and business models to enable you to profit from the revolution.

Speakers

• Nick Jones
• VP Distinguished Analyst

To the Point: Change Vendors or Insource? That Is the Question

13 November, 2012 from 4:30 PM to 5:00 PM

Once organizations enter contracts with vendors, they largely feel like they are tied to the relationship for a long period of time. This session defines the ties that bind clients and vendors and issues you will face if you sever that relationship and move delivery back in-house or to another supplier.

Speakers

• Helen Huntley
• Research VP

To the Point: Estimating The Future Cost of Application Maintenance

13 November, 2012 from 4:30 PM to 5:00 PM

After the project has finished the application — whether developed or COTS — it will need to be maintained for the rest of its life. How should IT leaders budget for the future cost of maintenance?

Speakers

• Andy Kyte
• VP & Gartner Fellow

To the Point: What CFOs Needs to Know and Only You Can Tell Them

13 November, 2012 from 4:30 PM to 5:00 PM

Our research shows that many CFOs are unaware of how information is likely to impact the business in the next five years, leaving the enterprise vulnerable. This presentation will explore how CIOs can inform their CFOs about the IT issues that really matter today.

Speakers

• Tina Nunno
• VP Distinguished Analyst

Contract Negotiation Clinic: Microsoft

13 November, 2012 from 5:15 PM to 6:15 PM

In late 2011, Microsoft updated its EA license program to include cloud services.  Understanding new and changed EA terms and alternatives is vital to prepare for your upcoming renewal or new agreement.  This session will show how to navigate through these updated EA licensing options and negotiate better deals.

Speakers

• Frances O'Brien
• VP Distinguished Analyst

Guest Keynote: Success Through Simplicity: Apps for Everyone

13 November, 2012 from 5:15 PM to 6:00 PM

What does the phenomenal success of the iPhone and iPad and their Apps tell us about what consumers want? Dom Sagolla knows. After his success with Twitter, he founded DollarApp, an iPhone development company, and helped build the official Obama ’08 iPhone Application. Dom has spent the last four years building the world’s largest independent developer community for the iOS, iPhone Developer’s Camp. He is uniquely positioned to explain the explosion of Apps, and what this says about technology culture and how we live today.

Speakers

• Brian Prentice
• Research VP

• Dom Sagolla
• Co-Creator

Roundtable: How Does Enterprise Architecture Take on Cloud Computing Disruptions to Deliver Business Outcomes?

13 November, 2012 from 5:15 PM to 6:15 PM

Speakers

• Marcus Blosch
• Research VP

Gartner Analyst Relations Forum (by invitation only - contact Jacki Williamson on the one on one desk)

13 November, 2012 from 6:00 PM to 7:30 PM

• Get up to date on Gartner’s corporate strategy with Gene Hall, Gartner CEO • Engage with Peter Sondergaard, Senior Vice President, Gartner Research, and get updated on Gartner research • Learn about changes in areas important to AR such as briefings, methodologies and analyst coverage • Engage with Gartner research leaders in a debate around issues important to AR, and • Network with peers and Gartner associates during the cocktail reception. The event is open to all high-tech industry professionals with AR/Marketing and Communications responsibilities or interest, holding a valid 2012 Symposium/ITxpo ticket.

Speakers

• Gene Hall
• CEO

• Peter Sondergaard
• SVP, Research

ITxpo Networking Reception

13 November, 2012 from 6:00 PM to 7:30 PM

Network with peers, colleagues and sponsors in a fun and informal environment in ITxpo

Speakers

Learning Lab hosted by AirWatch

13 November, 2012 from 6:00 PM to 7:00 PM

AirWatch is excited to present attendees at this year’s Gartner Symposium/ITxpo with a hands-on experience in mobile security, device, application and content management. The Learning Lab will provide a 360 degree view of the industry’s most complete mobile device management solution including a tour of the Secure Content Locker, AirWatch’s proprietary content management system.

Speakers

Live Simulation: Business agility and improvement of Customer Experience Strategies within the Contact Centre.

13 November, 2012 from 6:00 PM to 7:00 PM

Join us for an evening of drinks and canapés and find out why “Interactive Intelligence continues to compete successfully for midsize and large contact center deals and continues to grow at a pace well above the market average.” At this special event you will be able to watch as we demonstrate our key differentiators in delivering an enhanced customer experience, encompassing Mobility, Social Media, Real-time Speech Analytics, Customer Relationship Management and Unified Communications. You will have the opportunity to actually take part in a live simulation, in which you can experience exactly how our single-platform technology works. This will be a truly unique event, which will add to your Symposium experience.

Speakers

Magic Quadrant: Mobile Data Protection

13 November, 2012 from 6:20 PM to 6:40 PM

The Magic Quadrant for mobile data protection examines the market for a key technology: protecting our data on the move. MDP is an established market with two primary purposes — first and foremost, to safeguard stored data on mobile devices by means of encryption and authentication; and second, to provide evidence that the protection is working.

Speakers

• John Girard
• VP Distinguished Analyst

Magic Quadrant: PC Client Management Tools

13 November, 2012 from 6:20 PM to 6:40 PM

Client management tools centralize and automate system administration and support functions that would otherwise be done manually. Windows PCs are still the primary target, but increasingly organizations are looking to use these products to manage Macs and mobile devices. Which vendors and products should be considered?

Speakers

• David A. Willis
• VP Distinguished Analyst

Magic Quadrants: Unified Communications and the Unified Communications as a Service

13 November, 2012 from 6:20 PM to 6:40 PM

In this ITxpo session, Gartner reviews the UC and the UCaaS Magic Quadrants.

Speakers

• Geoff Johnson
• Research VP

Exclusive Majestic Club Networking Event (Majestic Club members only)

13 November, 2012 from 7:00 PM to 9:30 PM

Speakers

Executive Programs Members Special Event

13 November, 2012 from 7:00 PM to 10:00 PM

Exclusive for Gartner Executive Programs members, join us at the Executive Programs Member Special Event for the opportunity to network, build relationships and relax. Dinner, drinks and entertainment provided.

Speakers

07:30-18:00 Gartner Executive Programs Member Lounge Open

14 November, 2012 from 0:01 AM to 0:01 AM

While you are on the Gold Coast, Gartner Executive Programs is pleased to provide you with the meeting and work facilities and support you need to be productive while you are out of the office. Please join us in our exclusive member lounge whether it is to help you refresh, meet peers or simply get some work done between sessions.

Speakers

Role Based Networking Breakfast

14 November, 2012 from 7:30 AM to 8:30 AM

Network with your peers and colleagues over a light breakfast.

Speakers

Registration Open

14 November, 2012 from 8:00 AM to 8:00 PM

Speakers

CIO Workshop: Getting started with a Next Generation Mobile Strategy

14 November, 2012 from 8:15 AM to 9:45 AM

In this interactive workshop you will learn the essential elements that should be in a mobile strategy and working in small groups begin populating a template to create your own.

Speakers

• Robin Simpson
• Executive Partner

CIO Workshop: Successfully Building World-Class IT Shared Services

14 November, 2012 from 8:15 AM to 9:45 AM

Many organizations are trying to create a shared services environment. A large percentage are failing. Shared services and consolidation represent a huge opportunity for IT to add value and free up resources for innovation or to save money. But, people and governance issues are often standing in the way. We explore the critical success factors that must be addressed to be successful.

Speakers

• Steve Bittinger
• Research Director

Workshop: Gartner ITScore - An Assessment of Application Organizations' Maturity

14 November, 2012 from 8:15 AM to 9:45 AM

Speakers

• Andy Kyte
• VP & Gartner Fellow

Process 2020

14 November, 2012 from 8:30 AM to 9:30 AM

The momentum now behind BPM is indisputable, but will the BPM of 2020 resemble at all what we see today? The nature of work is evolving and the amount of knowledge networking and/or automated intelligence applied to processes is growing dramatically. The current trend of processes flexing around the changing nature of work will impact processes.

Speakers

• Janelle B. Hill
• VP Distinguished Analyst

Roundtable: Healthcare Providers' Experiences With Social Media

14 November, 2012 from 8:30 AM to 9:30 AM

This user roundtable session will allow healthcare providers to share their experiences with social media.

Speakers

• M.D., Zafar Chaudry
• Research Director

Roundtable: The Impact Of The Mobile Cloud

14 November, 2012 from 8:30 AM to 9:30 AM

Though cloud capabilities have been around for some time, we are finally seeing where mobile cloud applications and services are emerging to support voice and data. However there is a big challenge in supporting mobile users with the cloud, especially as technologies and offerings are still maturing.

Speakers

• Song Chuang
• Research Director

The CIO Agenda

14 November, 2012 from 8:30 AM to 9:30 AM

Speakers

• Mark P. McDonald
• GVP & Gartner Fellow

The Consumerization of Application Development

14 November, 2012 from 8:30 AM to 9:30 AM

Consumer technology is changing the expectations for applications and application development (AD) teams. Consumerization cannot be stopped, but it can embraced to drive more value from AD investment, particularly by targeting consumer devices, building consumer-style applications, deploying an app store and engaging citizen developers.

Speakers

• Brian Prentice
• Research VP

Top 10 Strategic Technologies for Smart Government

14 November, 2012 from 8:30 AM to 9:30 AM

This session highlights the Top 10 strategic technologies CIOs and IT leaders can use to improve the performance of government by working more effectively across traditional institutional boundaries and jurisdictions. This is key as public sector leaders are challenged with reducing the overall cost of government while delivering sustainable value to citizens.

Speakers

• Andrea Di Maio
• Managing VP

Use Disciplined Vendor Management to Derive More Value From Your IT Suppliers

14 November, 2012 from 8:30 AM to 9:30 AM

Vendor Management must be a disciplined process in your enterprise, this includes defining organizational models, mapping activities, identifying the VM mission, determining roles and resp.and developing key processes throughout the enterprise to effectively manage your suppliers. Here, we discuss the vendor life cycle and who, in each enterprise, is best to manage your various suppliers.

Speakers

• Helen Huntley
• Research VP

Using Enterprise Architecture to Help Expand into New Markets and Geographies

14 November, 2012 from 8:30 AM to 9:30 AM

CEOs are thinking about business expansion into new markets and/or geographies through the economic recovery ahead, according to CEO survey findings. Enterprise architecture programs, including the business architecture component, must be lined up to assist with this goal. This session examines best practices in how to pursue this challenge.

Speakers

• R. Scott Bittler
• Research VP

What the Board and Senior Executives Really Want that they Aren't Telling their CIO

14 November, 2012 from 8:30 AM to 9:30 AM

Often, there is a difference between what Boards and Senior executives tell their CIOs that they want, and what they really want. Some of this is due to a failure to communicate, in other cases the executives really don't know what they want until an innovative CIO shows them. This session will focus on what innovative CIOs have done to master board communications and relationships.

Speakers

• Tina Nunno
• VP Distinguished Analyst

CIO Roundtable: Competitive Advantage & Business Transformation: Building on New IT Opportunities

14 November, 2012 from 9:45 AM to 10:45 AM

Board directors say their top priority is maintaining competitive advantage. The forward movement of information and technology creates new areas of competitive advantage. These will also drive business transformation as the means to execute. This presentation covers the process from idea to results.

Speakers

• Dave Aron
• VP & Gartner Fellow

Internet Of Everything Scenario: How the Internet of Things, People and Information Will Change Our Lives

14 November, 2012 from 9:45 AM to 10:45 AM

A combined Internet of Things, people and information will change our homes, work, schools, stores and cities. It will also change how we travel, practice healthcare and provide public services. Future scenarios in each of these areas will be presented followed by actions CIOs should take to prepare their enterprise for the upcoming opportunities and challenges.

Speakers

• John P. Roberts
• VP Distinguished Analyst

Roundtable: Data Loss Prevention

14 November, 2012 from 9:45 AM to 10:45 AM

Speakers

• Rob McMillan
• Research Director

The 2013 Gartner Scenario for Senior Executives

14 November, 2012 from 9:45 AM to 10:45 AM

Speakers

• Dale Kutnick
• SVP

The Power PMO: A Lean, Keen, Team Machine

14 November, 2012 from 9:45 AM to 10:45 AM

A power PMO is not a bureaucratic group wielding compliance checklists. It’s a team of senior, exceptionally proficient project and program managers that has earned its authority over PPM processes. In this presentation, we explain how effective power PMOs use their authority to build lean PPM cultures that fit in their organizations and guarantee project success.

Speakers

• Matt Light
• Research VP

To the Point: Reach Is the New Quality — How Cloud, Mobile and Consumer Are Transforming Enterprise Video

14 November, 2012 from 9:45 AM to 10:15 AM

Enterprise video is in transition from an emphasis on quality to a focus on reach. New form factors, cloud services and consumer video represent a nexus of forces that will fundamentally transform existing architectures. This session qualifies the impact of these forces, underscores key opportunities for leverage and provides decision criteria to manage the transition of existing video assets.

Speakers

• David A. Willis
• VP Distinguished Analyst

To the Point: The Promise of In-Memory Computing: It's Not Just About Speed

14 November, 2012 from 9:45 AM to 10:15 AM

DRAM is the new disk! Not only does fast-evolving in-memory computing give a tremendous performance boost to analytics and reporting, but it also enables "unthinkable" applications combining event processing, data analysis and transactions. Leveraging IMC-disruptive innovation to improve efficiency and build defensible business advantage is an opportunity user organizations cannot afford to miss.

Speakers

• Ross Altman
• Research VP

To the Point: Top 5 Action Items for Server Virtualization

14 November, 2012 from 9:45 AM to 10:15 AM

This short session provides an update on the still-hot server virtualization market (more VMs have been deployed in 2012 than any year before), and discusses vendors, considerations and process change.

Speakers

• Cameron Haight
• Research VP

To the Point: You Know It's Big Data When...

14 November, 2012 from 9:45 AM to 10:15 AM

Big data is the subject of huge hype and debate, but few organizations know precisely what it is or when they are dealing with it. This session provides, in the form of short statements, clues to determine when your data challenges have become "big."

Speakers

• Merv Adrian
• Research VP

CIO Workshop: Winning Conversations

14 November, 2012 from 10:00 AM to 11:30 AM

This workshop will strengthen key ‘soft’ skill required by IT professionals in many roles, improving their communication with their stakeholders. Outcomes of this workshop are: - improved awareness and observations skills - improved ability to stay present and balanced during conversations - ability to turn complaints and attacks into an advantage by finding underlying care and concerns

Speakers

• Bard Papegaaij
• Executive Partner

Workshop: Getting More Value From SharePoint

14 November, 2012 from 10:00 AM to 11:30 AM

Microsoft SharePoint 2010 is an incredibly popular platform, but enterprises often struggle to get the value they expected from it. Learn best practices to help drive business success with it if SharePoint is a key part of your strategy.

Speakers

• Gavin Tay
• Research Director

Workshop: Powering Success With Metrics

14 November, 2012 from 10:00 AM to 11:30 AM

Metrics are essential to BPM and must be applied effectively in order to prove the value of the BPM effort itself. This presentation provides guidance on how to go about establishing the most effective metrics approach for BPM and using metrics to secure buy in and commitment to your BPM program.

Speakers

• John Dixon
• Managing VP

• Janelle B. Hill
• VP Distinguished Analyst

Cisco: Work Your Way: Virtual and Collaborative Teleworkspaces

14 November, 2012 from 10:15 AM to 11:15 AM

Virtual, mobile, and collaborative tools have profoundly affected workplace culture and the way people communicate. Learn effective business strategies that allow true enablement of modern workspaces.

Speakers

• Ken Boal
• Managing Director Cisco ANZ

• Ryan Hicks
• Consulting Systems Engineer

To the Point: Helping IT and the Business Collaborate in Managing Data

14 November, 2012 from 10:15 AM to 10:45 AM

The need for timely access to information from diverse sources drives the business to become more autonomous in managing data. Master data scattered across disparate systems, processes and the cloud increase the complexity. The business and IT must collaborate over previously IT-led tasks.

Speakers

• Eric Thoo
• Research Director

To the Point: HTML5 and the Journey to the Modern and Mobile Web

14 November, 2012 from 10:15 AM to 10:45 AM

Officially, HTML5 is the proposed specification for the next generation of HTML. However it also often refers to a large collection of technologies including Javascript, CSS and related technologies that form the modern web. Issues surrounding HTML5 are moving to the forefront of technology agendas as the web itself adapts to the mobile world and collides with existing native technologies.

Speakers

• Anne Thomas Manes
• VP Distinguished Analyst

To the Point: Stop Delivering IT Services and Start Delivering IT Value

14 November, 2012 from 10:15 AM to 10:45 AM

Worried about aligning IT to the goals of the business? You may be too late! If you aren’t doing that now, whose goals are you aligned to? Stop looking at the services you provide, and start looking at what value you can provide. Optimizing techniques and technologies in use by the IT group and a healthy focus on continuous service improvements, and turn your IT group into true business partners.

Speakers

• Evan Zeng
• Research Director

To the Point: Unified Communications as a Service: Delivery through the Cloud

14 November, 2012 from 10:15 AM to 10:45 AM

Discuss the maturity, pros, and cons of cloud-based UC. Will also identify technology vendors (Microsoft, Cisco...) and service providers that lead the UCaaS ecosystem.

Speakers

• Geoff Johnson
• Research VP

Networking and Refreshments

14 November, 2012 from 10:45 AM to 11:15 AM

Speakers

LANDesk: Increase Organizational Productivity Through “User Oriented Management"

14 November, 2012 from 10:50 AM to 11:10 AM

The end-points that IT organizations manage and the people that use them are part of the critical business delivery chain for enterprises and should be considered a single functional system. Join this session to learn how user orientated IT management can significantly increase user productivity and drive organizational profitability.

Speakers

• Alan Abraham
• Country Manager, ANZ

Gartner Research Live Demonstrations: Gartner Business Wizard/ Peer Connect

14 November, 2012 from 10:55 AM to 11:15 AM

Speakers

CIO Roundtable: Digitalizing Business

14 November, 2012 from 11:00 AM to 12:00 PM

Digital technology and the Internet of Things create new technical capabilities, but how to you turn these into business revenue and value beyond selling advertising and giving things away for free? This session features a dozen case studies of how "old line" companies are digitalizing their value and revenue streams.

Speakers

• Mark P. McDonald
• GVP & Gartner Fellow

Executive Programs Spotlight Session: Executive Communications

14 November, 2012 from 11:00 AM to 11:30 AM

Great communication inspires action and commitment and drives better business outcomes. A key to this is to understand the audience (especially senior business executives) and its motivations, so that messages can be meaningfully structured. •Why invest in executive communications? •How can you maximize the effect of your communications? •What communication strategies work? •How do you know you're communicating effectively?

Speakers

• Dale Kutnick
• SVP

Learning Lab hosted by AirWatch

14 November, 2012 from 11:00 AM to 12:00 PM

AirWatch is excited to present attendees at this year’s Gartner Symposium/ITxpo with a hands-on experience in mobile security, device, application and content management. The Learning Lab will provide a 360 degree view of the industry’s most complete mobile device management solution including a tour of the Secure Content Locker, AirWatch’s proprietary content management system.

Speakers

Roundtable: The Total Cost of Ownership of the All-Wireless Office

14 November, 2012 from 11:00 AM to 12:00 PM

The wireless market is growing at more than 30% per year. Enterprises are now considering how to deploy wireless as the primary access layer technology in every cubicle and office. This presentation examines the business issues that affect the TCO needed to implement an all wireless office to achieve the benefits of universal mobility.

Speakers

• David A. Willis
• VP Distinguished Analyst

Blue Coat Systems: User - New Perimeter: The Future is Unified Web Security

14 November, 2012 from 11:15 AM to 12:00 PM

Best practices for securing your organization start with the employee. Hear how similar Australian organizations tailor the Internet to their needs while unleashing the boundaries of mobility, BYOD, social networking and cloud computing. A case study will be presented from Department of Education, Training and Employment, Queensland.

Speakers

• Jonathan Andresen
• Director, Product Marketing, Blue Coat Asia Pacific

Citrix : Changing Work styles – The New Definition of Work

14 November, 2012 from 11:15 AM to 12:00 PM

The way people work is changing dramatically due to new technology, demographic shifts, explosion of social networking and workshifting trends. This new model of work is forcing us to re-examine the IT architectures needed to support employee productivity. We’ll explore major IT trends, their impact on organisations and hear how a Citrix customer is meeting the needs of their business.

Speakers

• Andrew Dent
• Director Communications and Strategy

• Barry Jung
• EUC Product Manager - APAC

Interactive Intelligence: Panel Session: Driving Business Agility through Virtual and Cloud based Contact Centres

14 November, 2012 from 11:15 AM to 12:00 PM

Join us for a detailed case study discussion as we examine how two globally recognised organisations initiated business agility strategies for their Virtual and Cloud based Contact Centres, in diverse environments. This session will feature Brett Winn, General Manager Information Technology, Medibank Health Solutions and Hubert Van Dalen , Global IT Infrastructure & Operations Manager, Orica as they discuss their drivers for change, contextual scenarios, deliverables, contingency planning and further vision. Moderated by Interactive Intelligence’s Strategic Consultant, Brad Starr.

Speakers

• Brad Starr
• Strategic Consultant

• Hubert Van Dalen
• Global IT Infrastructure and Operations Manager

• Brett Winn
• General Manager Information Technology

Laserfiche International: (Customer Insight) Change Implementation - 5-Steps to Win the Battle

14 November, 2012 from 11:15 AM to 12:00 PM

This session will give '5-Actionable Steps' to successfully initiate & execute change implementation enterprise-wide. The presentation will also include the ways in which to ‘measure’ or 'quantify' success in change implementation.

Speakers

• David Fogarty
• Operations Manager

Palo Alto Networks: The APT Ate My Homework: Business Assurance in Changing Landscapes

14 November, 2012 from 11:15 AM to 12:00 PM

CXOs are faced with rapidly changing technology and advanced threats, the challenge of managing tech savvy users, BYOD policies, access to social media and adoption of cloud services. This is placing exponential stress on traditional approaches to IT security. This session will discuss trends, risks and how next-gen technology can overcome security challenges in a safe, low risk manner.

Speakers

• Tony Kirkham
• Consulting Solutions Architect

UXC Connect: Organisational Evolution meets Technology Disruption

14 November, 2012 from 11:15 AM to 12:00 PM

The IT department is transforming, but it’s not evenly distributed. Higher levels of business and supplier engagement are demanded, a technical skills transformation is underway, yet there is the long tail of traditional IT. We will explore emerging IT management models, perspectives on reshaping the workforce and the roadmap UXC Connect has laid out to stay ahead of the curve to 2015.

Speakers

• David Favelle
• Consulting Director

CIO Program Lunch with Dr. Louise Mahler: Influencing Beyond Words

14 November, 2012 from 12:00 PM to 1:30 PM

Most people could not recognise their own voice in a crowd, have no inkling of how it is produced and are bewildered by the thought of changing it. Yet, voice is a critical component of personal presence and a thermometer of influence. Understanding your vocal options is an integral part to motivating and inspiring others. Dr Louise Mahler is a communication specialist and a proven performer in moving individuals and groups to take positive action through a unique perspective focusing on the unsung wisdom of voice. With a background in opera (soloists contract Vienna State Opera, Aldeburgh and Salzburg Festivals) as well as a strong business background (PhD, Bachelor of Economics, Master of Applied Management in Service Management and Innovation, Master Practitioner in Neuro Linguistic Programming, roles in London and Australia) she breaks the barriers of standard communication and begins the process of getting truly behind your mask. Her energy and enthusiasm for her topic is presented with palpable expertise and large doses of humour, energizing audiences to achieve things they never thought they would and come out better for the experience. After all, voice is always a choice! Louise is in demand for television and radio around Australia with her award-winning theories. If you are a smart leader in a position in influence then this is knowledge you cannot afford to miss.

Speakers

• Dr. Louise Mahler

ITxpo Showfloor Open

14 November, 2012 from 12:00 PM to 8:00 PM

Speakers

Learning Lab hosted by AirWatch

14 November, 2012 from 12:00 PM to 1:00 PM

AirWatch is excited to present attendees at this year’s Gartner Symposium/ITxpo with a hands-on experience in mobile security, device, application and content management. The Learning Lab will provide a 360 degree view of the industry’s most complete mobile device management solution including a tour of the Secure Content Locker, AirWatch’s proprietary content management system.

Speakers

Lunch

14 November, 2012 from 12:00 PM to 1:30 PM

Speakers

Networking Lunch hosted by PGI

14 November, 2012 from 12:00 PM to 1:00 PM

Speakers

Magic Quadrant & MarketScope: PPM Cloud Services and PPM Applications

14 November, 2012 from 12:20 PM to 12:40 PM

Speakers

• Matt Light
• Research VP

Magic Quadrant: Data Warehouse DBMS

14 November, 2012 from 12:20 PM to 12:40 PM

The data warehouse DBMS market is transforming due to many trends, both old and new. Appliances are becoming the norm, big data has become pervasive and the logical data warehouse is emerging as a disruptive force. Add to this the acquisitions and consolidation over the past two years and we have a growing, although tumultuous, environment creating new competitive situations.

Speakers

• Merv Adrian
• Research VP

Magic Quadrant: Enterprise Backup/Recovery Software

14 November, 2012 from 12:20 PM to 12:40 PM

This is the Magic Quadrant published in 2012.

Speakers

• Arun Chandrasekaran
• Research Director

Magic Quadrant: Business Intelligence Platforms

14 November, 2012 from 12:50 PM to 1:10 PM

This presentation uses the Gartner Magic Quadrant methodology and associated customer reference surveys to analyze the dominant trends and competitive positions in the BI platform market.

Speakers

• Kurt Schlegel
• Research VP

Magic Quadrant: Secure Web Gateway and Secure Email Gateway

14 November, 2012 from 12:50 PM to 1:10 PM

This session takes the pulse of the current markets in IAM through the lens of the current Magic Quadrants. What the technology and market trends in Secure Web and Email Gateways?

Speakers

• Andrew Walls
• Research VP

Magic Quadrant: x86 Server Virtualization Infrastructure

14 November, 2012 from 12:50 PM to 1:10 PM

This is the 2012 version of the Magic Quadrant.

Speakers

• Evan Zeng
• Research Director

CIO Workshop: Crafting a Cloud Computing Strategy

14 November, 2012 from 1:00 PM to 2:30 PM

In this workshop, we cover how to go about building a cloud computing strategy. Then, in small groups, we discuss how to manage different cloud computing challenges in your strategy. Finally, we share what we’ve developed with the overall group.

Speakers

• Arun Chandrasekaran
• Research Director

• Cameron Haight
• Research VP

Gartner Research Live Demonstrations: ITScore/ ITBudget

14 November, 2012 from 1:00 PM to 1:20 PM

Speakers

Workshop: Build an Effective Risk and Security Program

14 November, 2012 from 1:00 PM to 2:30 PM

Security and risk management is ready to mature and become a responsible and integrated part of business. Creating and formalizing a program is relatively inexpensive, but developing a mature program requires support, a strategic approach and adequate time. Modern enterprises must transform their programs to align with business need and address cultural gaps with the non-IT parts of the business.

Speakers

• Rob McMillan
• Research Director

Business Architecture - Uniting Business and IT

14 November, 2012 from 1:30 PM to 2:30 PM

Leading organizations know 'our business is IT, and IT is our business.' Enterprise architects are in a unique position to enable and lead this unification of business and IT. One crucial aspect is leveraging business architecture as a conduit for engaging business leaders, and understanding the ripple effect of business changes.

Speakers

• Marcus Blosch
• Research VP

Cloud-Based Office Systems: Google vs. Microsoft

14 November, 2012 from 1:30 PM to 2:30 PM

Google Apps is taking more business away from Microsoft than we expected, raising its stature as an enterprise provider. Microsoft's dominance on-premises prevails but, ultimately, it may face a serious threat to its Office franchise.

Speakers

• Tom Austin
• VP & Gartner Fellow

Debate: Will Windows 8 Succeed?

14 November, 2012 from 1:30 PM to 2:30 PM

Will Windows 8 be a must-have upgrade for existing Windows users that will also grab market share from Apple and Android to become a significant tablet platform? Or should you ignore Windows 8 because it won't provide enough value to justify an upgrade, and the tablet experience won't be competitive?

Speakers

• Bob Hafner
• Managing VP

• Nick Jones
• VP Distinguished Analyst

• Brian Prentice
• Research VP

Guest Case Study: From CIO to General Manager

14 November, 2012 from 1:30 PM to 2:30 PM

The role of the CIO is experiencing a tectonic shift as enterprises increasingly expect CIOs to generate revenue and go beyond focusing purely on operational outcomes. In order to build a profitable line of business, a CIO will be required to fundamentally change their business model. As a CIO, are you ready to make this shift?

Speakers

• David W. Cearley
• VP & Gartner Fellow

• Aakash Gandhi
• CTO

Masters of Leadership

14 November, 2012 from 1:30 PM to 2:30 PM

As businesses become more digital, it is increasingly essential that CIOs adopt and adapt world-class business leadership capabilities. In this session we explore a number of case studies around world-class leadership, and how they apply to the CIO role.

Speakers

• Dave Aron
• VP & Gartner Fellow

Roundtable: Outsourcing in China

14 November, 2012 from 1:30 PM to 2:30 PM

Effective outsourcing in China is a critical issue for organizations to address to successfully expand their business in Asia including China. This session explains the differences of outsourcing in China compared to India, focusing on security, HR, cultural or business customs that impact outsourcing; provides tactical guidance for non-Chinese IT organizations to improve outsourcing performance.

Speakers

• Jim Longwood
• Research VP

Roundtable: What Does It Take to Mature Your BPM Capabilities?

14 November, 2012 from 1:30 PM to 2:30 PM

Organizations struggle to advance their BPM maturity beyond the processes that exist within functional silos. Results from the Gartner ITScore for BPM have revealed certain barriers that prevent an organization from advancing its BPM maturity. Advanced BPM maturity can only be achieved when BPM applies to cross-boundary processes and requires a cultural shift towards a more process-centric organization.

Speakers

• Janelle B. Hill
• VP Distinguished Analyst

To the Point: Powering Business Innovation: Key Decisions, New Attitudes and Next Practices in Innovation Management

14 November, 2012 from 1:30 PM to 2:00 PM

So your company wants to be more innovative? Learn how to drive technology innovation into the heart of your organization’s products, services, processes and customer experiences. In this example-rich presentation, we show how to raise your innovation maturity, balance centralized and distributed innovation, develop an innovation processes and instill a culture of innovation.

Speakers

• Andy Rowsell-Jones
• VP

To the Point: How Cloud, Mobile, Social and Big Data Transform Enterprise Application Architecture

14 November, 2012 from 2:00 PM to 2:30 PM

The nexus of forces emanate from the new business practices and opportunities, enabled by new technologies. With time, architecture practices of mainstream business application planners will adjust to reflect the new realities of IT.

Speakers

• Anne Thomas Manes
• VP Distinguished Analyst

CIO Workshop: Executive Communication for Engagement

14 November, 2012 from 2:45 PM to 4:15 PM

Delivering messages to executives is no small feat. CIOs often must move from requesting funding from operating committees to communicating bad news to board directors to laying down the law about wayward projects. The message must be succinct, and it must initiate action. CIOs, sharpen your message. Come prepared with a two-minute executive communication and get feedback.

Speakers

• Dale Kutnick
• SVP

CIO Workshop: The War for Talent is Back On - Get Prepared!

14 November, 2012 from 2:45 PM to 4:15 PM

The 'war for talent' phenomena is returning, don't get caught unprepared! This interactive session explores strategies and best practices to get you poised for winning this new race.

Speakers

• Lily Mok
• VP

Guest Case Study: Manoeuvring an IT Turnaround – a Discussion with CIOs Randall Brugeaud and Travers Stow

14 November, 2012 from 2:45 PM to 3:45 PM

In this interview style discussion, Randall Brugeaud, ComSuper CIO and Travers Stow, Transurban CIO will describe the multi-faceted approach they each took in leading a substantial turnaround effort within their organizations. Both took on the CIO role when the IT Organisations were facing significant pressures. The discussion will uncover the real causes of the challenges they both faced and the leadership required to enable a dramatic improvement in the performance of the ICT organization.

Speakers

• Randall Brugeaud
• Chief Information Officer

• Bard Papegaaij
• Executive Partner

• Travers Stow
• Chief Information Officer

Intelligent Business Operations Through Process Maturity

14 November, 2012 from 2:45 PM to 3:45 PM

The time that businesses have to respond strategically and operationally is getting shorter, and this trend is accelerating. There is a danger of responding without the proper analysis, or even with too much analysis. This session delves into the ways organizations must behave going forward into the “intelligent real-time” world, and looks at the effects on people and technologies.

Speakers

• John Dixon
• Managing VP

Magic Quadrant: Enterprise Architecture Tools

14 November, 2012 from 2:45 PM to 3:05 PM

Speakers

• R. Scott Bittler
• Research VP

Magic Quadrant: Enterprise Content Management

14 November, 2012 from 2:45 PM to 3:05 PM

Enterprise content management (ECM) is both a strategy to deal with all types of content and a set of software products that can manage the entire content life cycle. This session reviews the latest Gartner ECM Magic Quadrant, and highlights research insight on Web, video, social and other critical content management topics.

Speakers

• Gavin Tay
• Research Director

Magic Quadrant: MFPs and Printers Worldwide

14 November, 2012 from 2:45 PM to 3:05 PM

Speakers

• Michele C. Caminos
• Managing VP

Make Customer-Facing Analytics Part of Your Business Model

14 November, 2012 from 2:45 PM to 3:45 PM

Firms are increasingly planning to deploy externally facing BI solutions. Some of these are even being sold as information-based products, turning the BI team from an IT cost center into a new source of revenue.

Speakers

• Kurt Schlegel
• Research VP

Roundtable: Best Practices in Data Centre Consolidation

14 November, 2012 from 2:45 PM to 3:45 PM

The economy has put pressure on many organizations to more efficiently utilize the capacity they have in place — whether it is the physical data centers they have or the equipment that resides within them. We look at best practices for each phase of a consolidation project.

Speakers

• Evan Zeng
• Research Director

Roundtable: How to Manage Demand for Projects When There's Too Much and the Priorities Keep Changing?

14 November, 2012 from 2:45 PM to 3:45 PM

Speakers

• Matt Light
• Research VP

Social Analytics, Big Data & Surveillance: The Promises and Perils of Monitoring People

14 November, 2012 from 2:45 PM to 3:45 PM

The social media explosion is a treasure trove of data for marketing, risk assessment, recruitment and other activities but rates high on the 'creepiness' factor when viewed as corporate surveillance of everyone. This presentation delves into the benefits and risks of harvesting big data from social media and provides recommendations on how to emphasize the former and avoid the latter.

Speakers

• Andrew Walls
• Research VP

The Politics of Partnership for CIOs

14 November, 2012 from 2:45 PM to 3:45 PM

Many IT departments strive to partner with the rest of the business. Many CIOs and IT executives believe they are perceived as service providers and would prefer to be partners and leaders. Becoming a partner and maintaining that relationship has political implications CIOs must factor into their planning.

Speakers

• Tina Nunno
• VP Distinguished Analyst

The Value of IT Procurement: What Every CIO Should Know

14 November, 2012 from 2:45 PM to 3:45 PM

This session, written for the benefit of upper management, covers why IT Procurement should be involved in negotiations early and how IT procurement can save money and improve contract terms and conditions.

Speakers

• Frances O'Brien
• VP Distinguished Analyst

Turning Mobile Innovation into Business Value

14 November, 2012 from 2:45 PM to 3:45 PM

This session explores the new business opportunities that will emerge as today's mobile apps and web sites evolve into advanced contextual interactions involving multiple devices, new visualisations such as augmented reality and new technologies such as NFC and indoor location.

Speakers

• Nick Jones
• VP Distinguished Analyst

Workshop: How Australian Enterprises Will Use Unified Communications as a Utility to Automate Their Business Processes

14 November, 2012 from 2:45 PM to 4:15 PM

UCC is used routinely in communicating widely across an enterprise for personal and corporate productivity. The next quantum step is in leveraging a consistently deployed UCC platform to support Communications-Enabled Business Processes.

Speakers

• Bob Hafner
• Managing VP

• Geoff Johnson
• Research VP

Networking and Refreshments

14 November, 2012 from 3:45 PM to 4:15 PM

Speakers

Blink Mobile Interactive: Mobility Platforms and the User-Interaction Oriented Revolution

14 November, 2012 from 3:50 PM to 4:10 PM

How does a mobility platform enable you to deliver mobile app solutions that leverage your existing systems throughout your enterprise quickly and in an agile manner? Alan will challenge traditional systems-oriented apps thinking for mobility with the alternative of a flexible, future-ready view of the world - the Interaction-oriented Architecture.

Speakers

• Alan Williams
• Director, CTO

Exinda: Delivering Next Generation WAN Optimization Today

14 November, 2012 from 3:50 PM to 4:10 PM

Next generation WAN Optimization solutions place a greater emphasis on application assurance and not just acceleration to drive a more intelligent approach to optimization.

Speakers

• Zen Wijeyesinghe
• Senior Systems Engineer

UXC Connect: Mobility as a Service

14 November, 2012 from 3:50 PM to 4:10 PM

With mobility innovations outpacing enterprise IT capabilities, CIOs continually need to rethink strategy, delivery models, security and mobility management. Enter the emerging class of service provider offering enterprise-grade managed solutions that allow CIOs to keep pace with the rapidly evolving market but using as a Service, highly cost effective models.

Speakers

• Denise Carson
• Business Manager Mobility

Gartner Research Live Demonstrations: Gartner Toolkits

14 November, 2012 from 3:55 PM to 4:15 PM

Speakers

Learning Lab hosted by AirWatch

14 November, 2012 from 4:00 PM to 5:00 PM

AirWatch is excited to present attendees at this year’s Gartner Symposium/ITxpo with a hands-on experience in mobile security, device, application and content management. The Learning Lab will provide a 360 degree view of the industry’s most complete mobile device management solution including a tour of the Secure Content Locker, AirWatch’s proprietary content management system.

Speakers

Roundtable: How Can Data Integration and Application Integration Be Managed and Delivered Synergistically?

14 November, 2012 from 4:00 PM to 5:00 PM

The disciplines of data integration and application integration don’t intersect without conscious effort by IT management and project teams. There are huge synergies possible from both a technology and practice point of view. Organizations must take a sequence of actions to maximize business value derived from applying these disciplines collaboratively.

Speakers

• Merv Adrian
• Research VP

• Eric Thoo
• Research Director

Roundtable: How to Communicate and Optimize the Value of eHealth Investments?

14 November, 2012 from 4:00 PM to 5:00 PM

Speakers

• M.D., Zafar Chaudry
• Research Director

Roundtable: Targets and Predators in the Education Ecosystem

14 November, 2012 from 4:00 PM to 5:00 PM

This discussion with the education analysts will concentrate on the firms in the sector who appear to be buy out or take over targets and the predator firms that may seek to acquire them.

Speakers

• Bill Rust
• Research Director

CA Technologies: The Innovation Imperative: Driving Faster Service Delivery

14 November, 2012 from 4:15 PM to 5:00 PM

New technologies like cloud, mobile, social and analytics are creating a new and unique opportunity for IT organisations to deliver innovation that will transform businesses and even entire industries. To take advantage of this opportunity, IT must be able to deliver new, innovative business services faster and more reliably than ever before.

Speakers

• John Kearney
• Director of Solution Strategy

Huawei: Smart Minds” to “Smart Hands

14 November, 2012 from 4:15 PM to 5:00 PM

Today’s data centers are designed by experts, installed by experts, managed by experts and maintained by experts. All of these different “smart minds” are expensive, have knowledge that must constantly be renewed and require expensive tools to support their work. Utilizing concepts drawn from advanced communications networks, grid computing and cloud computing, data centers can be designed, installed, managed and maintained by “smart hands”; personnel with much lower skills. A truly intelligent converged data center infrastructure, using automation and innovative support concepts can create a revolution in the data center which dramatically increases flexibility and reliability while simultaneously reducing costs.

Speakers

• Ron Raffensperger
• CTO, IT Solution Sales

Orange Business Services: Digital Futures - How Prepared Are You?

14 November, 2012 from 4:15 PM to 5:00 PM

Digital Futures will drive changes and innovation in the following domains: B2B (Business-to-Business); B2H (Business-to-Home); B2C (Business-to-Consumer) and M2M (Machine-to-Machine). This presentation will reflect on current and future trends in the continuing Digital Revolution as well as the opportunities and challenges - that we will all need to navigate - in our Digital Futures.

Speakers

• Gordon Makryllos
• Manging Director

Riverbed Technology: Case Study: Acceleration, Visibility and Control of Enterprise Applications

14 November, 2012 from 4:15 PM to 5:00 PM

Designing or running networks with a complex mix of applications, platforms, and data requires paying the utmost attention to application control to ensure both predictability and performance to end users spread across the globe. This session examines the need for application control, visibility, and acceleration to improve performance and troubleshoot problems effectively.

Speakers

• Darren Hawley
• (TBA)

Sitecore: Website Personalisation: Right Message, Right Person, Right Time, Right Channel

14 November, 2012 from 4:15 PM to 5:00 PM

Real time personalisation is one of the central tenants of the customer engagement philosophy. Greg will join Tony Grier, Digicon to outline the strategy Queensland Teachers Mutual Bank took to achieve personalisation, true multi-channel engagement and customer loyalty on the extremely successful Schoolrooms for Improvement campaign.

Speakers

• Greg Baxter
• Director, Business Optimisation Services

• Tony Grier
• Customer Care

• Nick Jaco
• Technical Director

• Sean Riley
• EChannel Specialist

Xtraction Solutions: Increasing Company Performance and Reducing Costs Through Self-Service Reporting

14 November, 2012 from 4:15 PM to 5:00 PM

Invariably reporting within a company is achieved through isolated specialist reporting groups. Greater efficiencies and reduced operational costs can be realised when you empower, through real time access via dashboards and reporting, individuals based on their roles and responsibilities within the organisation.

Speakers

• Randy Schilleman
• Manager, Service Management Solutions

• Clive Smith
• .

Content Management in the Cloud — What’s Possible and When to Use It ( Pre-registration Required. End Users Only)

14 November, 2012 from 5:15 PM to 6:15 PM

Moving content management into the cloud can be a very appealing prospect. It many situations Cloud-CMS can be the cure for all your content ills. In other situations it can be the worst mistake you will ever make. This session will give you the tools you need to decide when you should put you content in the cloud and more importantly, when not to.

Speakers

• Gavin Tay
• Research Director

Contract Negotiation Clinic: Oracle

14 November, 2012 from 5:15 PM to 6:15 PM

This is an interactive clinic to help attendees negotiate better deals with Oracle and understand risks involved.

Speakers

• Frances O'Brien
• VP Distinguished Analyst

Mastermind Keynote Interview with Anne Weatherston, Chief Information Officer, ANZ

14 November, 2012 from 5:15 PM to 6:00 PM

Speakers

• Don Free
• Research VP

• Andy Rowsell-Jones
• VP

• Anne Weatherston
• Chief Information Officer & Management Board Member

Gartner Rocks

14 November, 2012 from 6:00 PM to 9:30 PM

Join us for an evening of entertainment, networking and rock. Let your hair down and rock on, in ITxpo with music, food and a rock concert

Speakers

08:00-16:15 Gartner Executive Programs Member Lounge Open

15 November, 2012 from 0:01 AM to 0:01 AM

While you are on the Gold Coast, Gartner Executive Programs is pleased to provide you with the meeting and work facilities and support you need to be productive while you are out of the office. Please join us in our exclusive member lounge whether it is to help you refresh, meet peers or simply get some work done between sessions.

Speakers

Networking Breakfast

15 November, 2012 from 7:45 AM to 8:30 AM

Network with your peers and colleagues over a light breakfast.

Speakers

Registration Open

15 November, 2012 from 8:00 AM to 4:15 PM

Speakers

CIO Workshop: Expanding Your IT Strategy

15 November, 2012 from 8:15 AM to 9:45 AM

Traditional IT strategies are no longer enough. IT strategies must now embrace business process optimization, explosions in information availability, mobility and social media. This presentation will describe how to address these challenges.

Speakers

• John P. Roberts
• VP Distinguished Analyst

CIO Workshop: Getting Started on Radical Cost Cutting

15 November, 2012 from 8:15 AM to 9:45 AM

In this interactive workshop you will learn the basics of Gartner's Radical Cost Cutting model and working in small groups begin working on your own cost cutting initiatives.

Speakers

• Robin Simpson
• Executive Partner

Workshop: How to Implement a Bring Your Own Device Policy

15 November, 2012 from 8:15 AM to 9:45 AM

Bring your own device (BYOD) is a burning topic in many organizations. In this workshop, participants put together a skeleton BYOD contract/policy.

Speakers

• Nick Jones
• VP Distinguished Analyst

CIO Roundtable: Running IT as a Business: The Financial Perspective

15 November, 2012 from 8:30 AM to 9:30 AM

The requirements for Running IT as a Business from the financial perspective. This involves cost transparency, benchmarking, and often a paradigm shift to IT Services from the client perspective not IT's.

Speakers

• Andy Rowsell-Jones
• VP

Designing the Mobile Experience: Patterns, Context and Cross-Channel

15 November, 2012 from 8:30 AM to 9:30 AM

Enterprises face increasing challenges responding to the growing need for multi-channel mobile presence: proliferating platforms, diverse form factors, escalating requirements, cross-channel orchestration, closer back-end integration, scarce skill-sets. Fortunately, there now a critical mass of knowhow, best practices and design patterns.

Speakers

• Anne Thomas Manes
• VP Distinguished Analyst

Digitalizing Business

15 November, 2012 from 8:30 AM to 9:30 AM

Digital technology and the Internet of Things create new technical capabilities, but how to you turn these into business revenue and value beyond selling advertising and giving things away for free? This session features a dozen case studies of how "old line" companies are digitalizing their value and revenue streams. -How can digitalization open new opportunities to create customer value and company revenue? -Why is digitalized revenue opportunities difficult to access and address beyond advertising and ""freemiums""? -What are leading organizations doing to create a digitalized business?"

Speakers

• Mark P. McDonald
• GVP & Gartner Fellow

Information Is the Next Business Opportunity: Are You Ready?

15 November, 2012 from 8:30 AM to 9:30 AM

CIOs are aware of the increasing business demand for value from information — now characterized as the “big data problem” — yet most approach the problem tactically rather than strategically. As business demands increase in complexity and scope, CIOs need a new approach. This presentation examines the four drivers behind business demand for information and what CIOs should do about it.

Speakers

• Eric Thoo
• Research Director

Is the Concept of the Server Obsolete — or in Need of Redefining?

15 November, 2012 from 8:30 AM to 9:30 AM

The traditional concept of server will be increasingly irrelevant or subsumed in fabric, cloud and networked virtual resources, forcing planners to adapt to new resource life cycles. This will challenge vendor and channel models. We advise CIOs and strategic planners to prepare for the shift from physical to virtual, and thus to logical resource management within I&O.

Speakers

• Andrew Butler
• VP Distinguished Analyst

Panel: The Future of Offshore Services Around the World

15 November, 2012 from 8:30 AM to 9:30 AM

This session will identify the key challenges and opportunities related to Global Delivery Models. Through discussion with sourcing analysts and with audience interactions, we will take a look at the evolution of offshore services, and its progress in the era of Cloud based services.

Speakers

• Helen Huntley
• Research VP

• Rolf Jester
• VP Distinguished Analyst

• Jim Longwood
• Research VP

Protecting Future Devices in the Age of Tablets and Clouds

15 November, 2012 from 8:30 AM to 9:30 AM

Collectively we spend almost four billion dollars a year to protect their devices from malware and viruses. However, test results and experience continues to illustrate how dismal current tools are at providing adequate protection. Why? Is it possible to really stop these attacks? And how will cloud computing and the explosion of devices affect this problem?

Speakers

• John Girard
• VP Distinguished Analyst

Roundtable: Pace-Layered Application Strategy

15 November, 2012 from 8:30 AM to 9:30 AM

Question for AUR tbd

Speakers

• Andy Kyte
• VP & Gartner Fellow

The Digital Designer: The Individual Linchpin in the Nexus of Forces

15 November, 2012 from 8:30 AM to 9:30 AM

As the nexus of forces accelerates change we must recognize the necessity of a design function that uniquely understands the digital world. We examine a new design function which will connect technology processes with design frameworks in new ways.

Speakers

• Brian Prentice
• Research VP

ITxpo Showfloor Open

15 November, 2012 from 9:30 AM to 1:00 PM

Speakers

Workshop - Digitization in Natural Resources (available to industry professional only)

15 November, 2012 from 9:30 AM to 11:00 AM

Digitization is driving transformation within the Natural Resources industry as it is with many industries. It provides significant opportunities to reduce operational costs, improve health and safety, enhance collaboration and increase efficiency however to harness the opportunities requires significant collaboration across the business. Join your industry peers and Gartner to workshop topics such as:- • Autonomous Mining/Logistics • Remote Operations Centers • Supporting Exploration, Greenfield and Remote Sites • Big Data (geological databases, seismic data etc) • Optimisation of core business process through integration, visualisation and contextualisation This session is restricted to IT Leaders from Organisations directly involved in exploration, mining or drilling, refining or selling natural resources (Oil, Gas, Iron Ore, Coal, Uranium, Gold, Copper, Diamonds, etc).

Speakers

• Ian A. Bertram
• Managing VP

• Geoff Johnson
• Research VP

• Nadia Rom

• Kristian Steenstrup
• VP & Gartner Fellow

Executive Programs Spotlight Session: Meet the Author: The Digital Edge

15 November, 2012 from 9:45 AM to 10:45 AM

How can companies create a new edge, and sustain it, when grinding away at their current strategies delivers fewer and fewer results? The answer is digitalization. Any company today; large or small, old or new can use this digital technology to create a winning edge for its business and perhaps, its industry. That is the digital edge. Exclusive for Gartner Executive Programs members, join us in the Executive Programs member lounge for the opportunity to meet with Mark McDonald, co-author of “The Digital Edge: Exploiting Information and Technology to Amplify the Enterprise”. This eBook explores the fundamental components and a process for creating a digital edge in companies of all sizes and in any industry.

Speakers

• Mark P. McDonald
• GVP & Gartner Fellow

Good Technology: Now That You’ve Said “Yes” to BYOD, What’s Next?

15 November, 2012 from 9:45 AM to 10:30 AM

How do you successfully deploy mobility in the enterprise? It’s not as easy as extending apps from desktop to mobile devices. You’ve accomplished BYOD, what’s next? Redesigning workflows, figuring out which apps go mobile or what deployment method... All while meeting your business objectives. Get strong guidance around what the industry is starting to do around mobile application management (MAM).

Speakers

• Ken Gosselin
• Director, Global Alliances & Business Development

• Nicko Van Someren
• Chief Technology Officer

MobileIron: CIO Best Practices: Learn to Stop Worrying and Love Mobility

15 November, 2012 from 9:45 AM to 10:30 AM

Dimension Data Australia is transforming its internal operations and the productivity of its employees through mobility. Ian Jansen, CIO, will share best practices, strategy, technology, and implementation of this major internal initiative, including a deep-dive into his company’s BYO program and policies. This session will be moderated by MobileIron.

Speakers

• Ian Jansen
• CIO

• Ojas Rege
• Vice President of Strategy

NEXTDC: The Future of Data Centres

15 November, 2012 from 9:45 AM to 10:30 AM

Getting the most from your technology spend.

Speakers

• Simon Cooper
• Chief Operations Officer

Ricoh Australia: Westpac banking on success with IBM and Ricoh

15 November, 2012 from 9:45 AM to 10:30 AM

A document and information management solution that delivered significant cost savings, improved productivity, total cost visibility, user reporting, environmental savings, full environmental reporting, automated manual processes and improved service levels. Register for this session and hear from Westpac’s Gary Sim on how they achieved this with Ricoh.

Speakers

• Stuart Hammond
• National Sales Manager – Ricoh Managed Document Services

• Gary Sim
• General Manager, Service Delivery Infrastructure

Roundtable: Cloud

15 November, 2012 from 9:45 AM to 10:45 AM

What does it mean to design applications for the cloud?

Speakers

• R. Scott Bittler
• Research VP

Roundtable: Process Design and Implementation: The Roots of a Good ITAM Program

15 November, 2012 from 9:45 AM to 10:45 AM

Getting an IT asset management program off the ground and keeping it viable is an involved process: It requires an evaluation of existing routines and, often, a rearchitecting of many aspects of the IT planning, data capturing, acquisition, deployment, management, and retirement process. This tutorial will provide an overview of the process and implementation of the ITAM life cycle process.

Speakers

• Frances O'Brien
• VP Distinguished Analyst

Salesforce.com: Business is Social

15 November, 2012 from 9:45 AM to 10:30 AM

A worldwide social revolution is taking place today. Billions of social users around the world are having conversations on Facebook, Twitter, and more. But its no longer just a consumer movement, it is creating a customer revolution for every business. Today, business is social.Salesforce.com is helping companies connect with their customers, partners, employees and products in entirely new ways.

Speakers

• Mark Abramowitz
• Senior Director, APAC Marketing

Splunk Inc.: Delivering Operational Intelligence at NAB & Arrow Energy with Splunk

15 November, 2012 from 9:45 AM to 10:30 AM

National Australia Bank and Arrow energy have gained new operational visibility and intelligence using Splunk and their machine data. Learn how hundreds of Splunk users within these organizations turn terabytes of machine data into increased uptime, improved service delivery, real-time customer insights, enhanced security posture, informed capacity planning and more.

Speakers

• Edmund Lim
• Technology Architect

• Jamie Rossato
• Program Manager, Group Security Policy

• Eddie Satterly
• Office of the CTO, Big Data Evangelist

CIO Workshop: Raising Your Innovation Maturity

15 November, 2012 from 10:00 AM to 11:30 AM

CIOs are being tasked with being more innovative in driving technology into the business. To help CIOs deliver a sustainable flow of meaningful innovation, we use Gartner’s Innovation Maturity Model to examine key decisions and activities in running successful innovation initiatives, from those who are just getting started to those who aspire to join the ranks of world class innovators.

Speakers

• Marcus Darbyshire
• Executive Partner

Workshop: Best (and Worst) Practices in Prioritization and Project Staff Allocation

15 November, 2012 from 10:00 AM to 11:30 AM

This workshop discusses prioritization pitfalls and stumbles in staff allocation, and lessons learned.  We’ll then get up, dust ourselves off and proceed to identify good, better and best practices to ensure we work, with efficiency and quality, on what’s really important.

Speakers

• Matt Light
• Research VP

Workshop: DevOps: Rethinking IT Operations

15 November, 2012 from 10:00 AM to 11:30 AM

DevOps is an approach to re-thinking how to deliver IT services. While the overall concept is simple to understand, how one goes about implementing DevOps is often less clear. In this Gartner Workshop attendees will participate in a facilitated discussion that seeks to explore whether or not a DevOps approach is needed within your organization, and if so, some of the steps that may be required to implement it successfully.

Speakers

• Arun Chandrasekaran
• Research Director

• Cameron Haight
• Research VP

Networking and Refreshments

15 November, 2012 from 10:30 AM to 11:00 AM

Speakers

Gartner Research Live Demonstrations: Gartner Business Wizard/ Peer Connect

15 November, 2012 from 10:40 AM to 11:00 AM

Speakers

Breaking the Barriers to Enterprise BPM Success

15 November, 2012 from 11:00 AM to 12:00 PM

Many organizations have derived significant business benefits from BPM projects. Yet efforts to scale to an enterprise BPM program often stall due to barriers that can be classified as organizational politics. This presentation will help those leading BPM to successfully broaden their efforts to cross-boundary processes, thereby increasing business performance improvement results.

Speakers

• Janelle B. Hill
• VP Distinguished Analyst

Complexity is Killing Your Large Applications: Act Now to Save Them

15 November, 2012 from 11:00 AM to 12:00 PM

Every year, more functionality and integration is added to your major applications. As the complexity of the application increases, the cost of change and the cost of testing increases exponentially. Eventually the applictions die because their complexity has become unmanageable. Here's how to avoid that fate.

Speakers

• Andy Kyte
• VP & Gartner Fellow

Emerging Trends Radar Screen: The View Through 2017

15 November, 2012 from 11:00 AM to 12:00 PM

As technology places an ever-increasing role in society and business, what are the most impactful and disruptive emerging trends that will dominate your radar screen and horizon-scanning activities over the next five years?

Speakers

• Tom Austin
• VP & Gartner Fellow

Pocket Power: Directions in Mobile Device Technologies and Management Approaches

15 November, 2012 from 11:00 AM to 12:00 PM

Each year, Gartner provides an update on the evolution of mobile devices, associated technologies and their respective operating systems. This session gives you an understanding of smartphone developments and discusses various providers of devices and platforms. It also covers mobile policies and BYOD management approaches.

Speakers

• David A. Willis
• VP Distinguished Analyst

Roundtable: Core Banking Reform - Renovate, Build or Buy?

15 November, 2012 from 11:00 AM to 12:00 PM

Core banking reform is top-of-mind for many banks and undisputedly, a global trend within the banking industry - but there are three distinct strategies to consider.

Speakers

• Don Free
• Research VP

Roundtable: What Are the Information Governance and Data Quality Implications of Big Data?

15 November, 2012 from 11:00 AM to 12:00 PM

Organizations have struggled with data quality issues for ages, and are finally making headway. But a new world with added complexity from cloud, social, mobile and big data threatens to derail their efforts. This session puts a contemporary spin on data quality best practices, and explains why big data ups the stakes to get it right.

Speakers

• Eric Thoo
• Research Director

The Future of Enterprise Content Management: A Road Map for Success

15 November, 2012 from 11:00 AM to 12:00 PM

Major technology forces of the cloud, mobility and social are impacting ECM. Enterprises need to assess how these changes will change their enterprise information infrastructure as it invests in ECM strategies, suites and solutions. We review how these technology forces, evolving delivery models, and emerging composite content applications can all help companies realize a return on information.

Speakers

• Gavin Tay
• Research Director

When the CIO is Enterprise Architect

15 November, 2012 from 11:00 AM to 12:00 PM

Our 2012 CIO survey clearly shows that CIOs are looking to drive business value, and support business outcomes. They will need to do that through outcome oriented EA - in this session we will present the CIOs perspective of EA.

Speakers

• Marcus Blosch
• Research VP

Why Digital Marketing Is Going to Rock Your World (or Commoditize You)!

15 November, 2012 from 11:00 AM to 12:00 PM

Digital marketing is not just another channel to reach customers; it is the future of marketing and how your organization will reach customers, enter new markets and understand your customers wants and needs. Digital marketing requires an understanding of new information- centric technology, cloud, mobile and social.

Speakers

• Ross Altman
• Research VP

Executive Programs Spotlight Session: Business Model Innovation

15 November, 2012 from 11:15 AM to 11:45 AM

We are seeing a small number of businesses be highly innovative with technology, generating real differentiation and competitive advantage. And yet, the majority of businesses and public sector agencies are not tapping into those innovation opportunities. In this session we will explore how every business can tap into the success patterns of the most innovative players, using the business model as a lens.

Speakers

• Dave Aron
• VP & Gartner Fellow

Learning Lab hosted by AirWatch

15 November, 2012 from 12:00 PM to 1:00 PM

AirWatch is excited to present attendees at this year’s Gartner Symposium/ITxpo with a hands-on experience in mobile security, device, application and content management. The Learning Lab will provide a 360 degree view of the industry’s most complete mobile device management solution including a tour of the Secure Content Locker, AirWatch’s proprietary content management system.

Speakers

Lunch

15 November, 2012 from 12:00 PM to 1:00 PM

Speakers

Networking Lunch hosted by Riverbed

15 November, 2012 from 12:00 PM to 1:00 PM

Speakers

Magic Quadrant: Data Integration Tools and Data Quality Tools

15 November, 2012 from 12:20 PM to 12:40 PM

The markets for data integration tools and data quality tools support the core of the modern information infrastructure. Because they are highly dynamic and on the path to convergence, buyers need to understand key trends to ensure optimal vendor choices.

Speakers

• Eric Thoo
• Research Director

Magic Quadrant: Mobile Device Management

15 November, 2012 from 12:20 PM to 12:40 PM

Consumerizarion is driving non-standard mobileplatforms in the enterprise. This presentation looks at the key enterprise mobile chalenges and provides best practices and a strategy for organizing, creating policy, using vendors to manage mobility in the enterprise.

Speakers

• Song Chuang
• Research Director

• John Girard
• VP Distinguished Analyst

Magic Quadrant: Web Content Management

15 November, 2012 from 12:20 PM to 12:40 PM

Today, enterprises expect Web content management to provide measurable business benefits, not just to improve productivity. Therefore, many enterprises must look for new WCM offerings. This Magic Quadrant evaluates the key vendors within this new context

Speakers

• Gavin Tay
• Research Director

Gartner Research Live Demonstrations: ITScore/ ITBudget

15 November, 2012 from 12:30 PM to 12:50 PM

Speakers

CIO Workshop: IT Workforce - The Road to 2016 and Beyond

15 November, 2012 from 1:00 PM to 2:30 PM

In this workshop, attendees will gain insight into benchmark data on emerging trends that impact the future profile of the IT workforce. They will also learn how to build the capabilities they need to remain relevant and gain competitive advantage.

Speakers

• Lily Mok
• VP

CIO Workshop: Winning Conversations

15 November, 2012 from 1:00 PM to 2:30 PM

This workshop will strengthen key 'soft' skills required by IT professionals in many roles, improving their communication with their stakeholders. Outcomes of this workshop are: - improved awareness and observation skills - improved ability to stay present and balanced during conversations - ability to turn complaints and attacks into an advantage by finding underlying care and concerns.

Speakers

• Bard Papegaaij
• Executive Partner

Key Decision Criteria To Consider Before Buying I&O Management Tools

15 November, 2012 from 1:00 PM to 2:00 PM

IT organizations spent $15.8 billion on IT operations management tools in 2010, but what real value did we get for our money?  IT organizations continue to be challenged with whether to purchase best of breed tools or a vendor’s large framework, software as a service (SaaS) or on-premise, and which tools to buy today and which ones to delay investment in. 

Speakers

• Michele C. Caminos
• Managing VP

Lessons from the Leaders (and Laggards) in Enterprise Architecture

15 November, 2012 from 1:00 PM to 2:00 PM

In our recent survey we idenfied those companies who are leaders in the practice of enterprise architecture. In this session we will look at the entperise architecture practices of leading companies and what you can do to get there.

Speakers

• Marcus Blosch
• Research VP

Leveraging Big Data in Analytics With the Logical Data Warehouse

15 November, 2012 from 1:00 PM to 2:00 PM

The new data warehouse serves as an information mediation and delivery platform addressing all information regardless of structure, and includes 21st-century big data challenges. CIOs will need to plan for the evolution of their existing data warehouses or retire it in favor of the new approach.

Speakers

• Merv Adrian
• Research VP

Moving From Outsourcing to the Cloud - Are You Ready?

15 November, 2012 from 1:00 PM to 2:00 PM

The allure of 'Anything as a Service' is quite compelling for organizations who consider traditional outsourcing inflexible and expensive. But cloud delivered services require a completely new contracting models and a more disciplined approach to demand management. This presentation will explain the differences and how to get ready to take advantage of cloud services.

Speakers

• Jim Longwood
• Research VP

Roundtable: Telemedicine — Fact of Fiction?

15 November, 2012 from 1:00 PM to 2:00 PM

Telemedicine - the delivery of medical care at a distance using IT continues to create excitement due to the proliferation of low-cost, low-power sensors coupled with robust mobile connectivity. This roundtable is designed to allow participants to share their experiences with telemedicine and learn how to get to self sustaining projects.

Speakers

• M.D., Zafar Chaudry
• Research Director

Roundtable: Where Do You Stand in the Google vs. Microsoft Cloud Office System Continuum?

15 November, 2012 from 1:00 PM to 2:00 PM

This session will be a hands-on follow on to the session Cloud-Based Office Systems: Google vs. Microsoft where participants will discuss where they stand on key decision indicators presented in that session.

Speakers

• Tom Austin
• VP & Gartner Fellow

Stop Hiring People, Start Hiring Clusters

15 November, 2012 from 1:00 PM to 2:00 PM

Most enterprises aren’t that great at managing people, let alone teams. Advances in personal and cloud technologies mean that small teams outside a company can form and develop industrial-strength work environments. We can envisage a future where clusters become self-managing units of human capital, and companies hire, fire and use, rather than manage, individuals.

Speakers

• Dave Aron
• VP & Gartner Fellow

The Emerging Technologies That CEOs Want by 2018

15 November, 2012 from 1:00 PM to 2:00 PM

Whether or not they realize it, CEOs provide invaluable insights into the technology solutions that will vastly improve how they run their organizations. This report provides insight into the demands that CEOs have, the new technologies that will address those demands and for which CEOs will gladly fund in the future.

Speakers

• Mark P. McDonald
• GVP & Gartner Fellow

Unified Communications and Collaboration: Leveraging Cloud, Premise and Hybrid Solutions

15 November, 2012 from 1:00 PM to 2:00 PM

Flexible delivery models enable users to select the optimal cloud and on-premises mix of communications, messaging and collaboration. However, they also pose technical and organizational challenges for CIOs and planners. As Cisco, Microsoft, IBM, Google, Avaya and others battle it out, enterprises must rethink their vendor relations and business models in order to leverage the opportunity. -What will be the key Unified Communications and Collaboration technology trends through 2014?

Speakers

• Geoff Johnson
• Research VP

Five Things You Can Do Right Now to Innovate for Free

15 November, 2012 from 2:15 PM to 3:15 PM

Times are tough in most advanced economies. There isn't a lot of extra cash around for shiny, new innovation initiatives. But that doesn't mean you have to stop innovating. Some of the best innovations surface when you face key constraints, such as a lack of cash, staff or time. This presentation covers five tactics you can adopt right now to innovate for free.

Speakers

• Andy Rowsell-Jones
• VP

Operational, Transformational and Technical Roles for Successful BPM Projects and Programs

15 November, 2012 from 2:15 PM to 3:15 PM

While most companies already have resources with various types of business process improvement expertise, few of these experts have the skills needed to deal with business process optimization in an environment where complex value chains and constant process change require agile and incremental progress toward an optimal solution rather than stellar upfront planning and design.

Speakers

• John Dixon
• Managing VP

PPM Engagement Techniques — Cascades, Gamification, Behavior Change Architecting Communications for Engagement and Benefits Realization

15 November, 2012 from 2:15 PM to 3:15 PM

Many projects do not achieve the expected benefits. That can be changed with a communication strategy and thoughtful execution that keeps organizational change in the critical path for program success.

Speakers

• Donna Fitzgerald
• Research VP

Shift IT Spending From Physicians to Patients to Improve Healthcare Quality

15 November, 2012 from 2:15 PM to 3:15 PM

Healthcare is spending a great deal on clinical IT in an effort to control costs and improve quality. These efforts, directed mostly at clinicians have had limited success and often ignore a crucial stakeholder – the patient. In this presentation we will discuss how software designed for and under the control of the patient has even greater potential to significantly impact both cost and health.

Speakers

• M.D., Zafar Chaudry
• Research Director

The Future of Business Analytics

15 November, 2012 from 2:15 PM to 3:15 PM

Analytics is needed to align organizations with consistent and insightful measurement and decision support systems that enable users to answer questions — such as what happened, why did it happen and what will happen? The growing need to answer these questions empirically is unmistakable. This scenario examines how IT and business leaders can head transformational business analytics programs.

Speakers

• Kurt Schlegel
• Research VP

The Mobile Scenario: Understanding Mobile Trends Through 2017

15 November, 2012 from 2:15 PM to 3:15 PM

Mobile devices and applications enable radical innovation, creating new business and workplace opportunities and new social habits and behaviors. Network technologies such as LTE will gain popularity; operator, handset vendor and ecosystem battles will become more intense; new types of mobile devices and applications will emerge; and new services such as m-payment will enter the mainstream.

Speakers

• Nick Jones
• VP Distinguished Analyst

Top 10 Strategic Technology Trends for 2013

15 November, 2012 from 2:15 PM to 3:15 PM

Strategic technology trends have the potential for significant impact on the enterprise during the next three years. This session presents the Gartner annual list of the Top 10 technology trends that companies should be factoring into their strategic planning for 2013-2015.

Speakers

• David W. Cearley
• VP & Gartner Fellow

Closing Keynote: A Real Fighter

15 November, 2012 from 3:30 PM to 4:15 PM

The story of Pte. Damien Thomlinson, an Australian veteran of the Afghan war, is one that has touched and inspired people around the world. Damien showed an interest in joining the Australian Defence Force from an early age, inspired by his Grandfather, who was also a military man and served his country for many years. For Damien, his dream was always to join the Commandos- one of the most mentally challenging, physically demanding and undeniably dangerous roles in the armed forces. At the age of just 24, Damien became a member of this elite military group. It was while serving in Afghanistan with the 2nd Commando Regiment that Pte. Thomlinson’s life was changed forever. On 3 April 2009 whilst on night patrol in the Tarin Kowt District, South Afghanistan, Damien’s unit drove over an improvised Taliban bomb. Damien suffered horrendous injuries in the explosion, which resulted in both of his legs being amputated. The damage to his body was so severe; it is a miracle he wasn’t killed. Most people could not imagine recovering and moving on from something as debilitating as the loss of two limbs…But Damien isn’t most people and giving up is not in his nature. Testament to his incredible drive and determination, instead of sinking into depression or retreating from the world, Pte. Thomlinson saw the amputation of his legs as just another challenge to be overcome. With no time for self-pity, Damien threw himself into his rehabilitation and set about getting his life back. Following a great deal of commitment and hard work Damien taught himself to walk again in a matter of months.

Speakers

• John P. Roberts
• VP Distinguished Analyst

• Pte Damien Thomlinson