The World's Most Important Gathering of
CIOs and Senior IT Executives
28 - 31 October  Gold Coast, Australia

Alan Abraham has 20 years experience in IT, ranging from sales, marketing and management experience in Hardware, Storage & Software and including Data Protection, Data Availability, Security and Management Solutions. Prior to joining LANDesk as ANZ Country Manager Alan was with Dell for 8 years in various sales and Management roles following 3 years at Symantec.

In his role as head of APAC Marketing at salesforce.com, Mark Abramowitz is responsible for developing and promoting the salesforce.com brand in APAC, devising salesforce.com’s APAC web and social media efforts and driving the adoption of social, mobile and cloud technologies within the region. A product and marketing executive with more than 15 years’ experience in the internet and software industry, Mark has a track record of success in leading high growth companies. This has included managing and hiring a team of product managers, and building services for salesforce.com’s flagship product, Sales Cloud – generating over $1billion in yearly revenue. In addition, Mark launched the financial services vertical for salesforce.com. Most recently, Mark has been advising CIOs and CMOs around the world on how to use cloud computing to transform their businesses. Prior to joining salesforce.com, Mark held a strategic product management role at Grand Central Communications. He has also held roles at Vignette Inc. and LeadTrack Systems. Mark holds a Bachelor of Science, Business Administration, from the University of Vermont.

Merv Adrian is an Analyst following database, big data, NoSQL and adjacent technologies as extreme information processing transforms assumptions about how to activate unused information assets. He also monitors the way the software/hardware boundary for information platforms is shifting as more processing moves into the hardware layer and appliances change purchasing patterns.

Ross Altman writes research regarding application architecture, application integration, service-oriented architecture, B2B integration, composite application development and application modernization.

Jonathan Andresen is Director of Product Marketing at Blue Coat Systems, Asia-Pacific. Mr. Andresen has been working in the telecommunications sector since 1996 and relocated to Asia in 2003. Prior to joining Blue Coat Systems, Mr. Andresen held various marketing, strategy and business development management positions in Nortel’s Wireless and Optical Business Units. Mr. Andresen’s career includes positions with Teleglobe, MetroPhotonics and Canada’sDepartment of Foreign Affairs and International Trade. Mr. Andresen holds aMaster's Degree of International Management from Carleton University in Canada. Located in Bangkok, Mr. Andresen also serves as the Vice-President of the Thai-Canadian Chamber of Commerce.

Dave Aron is a vice president and Gartner Fellow in the CIO Research group, focusing on IT leadership issues. Mr. Aron is a thought leader on business and IT strategy, leadership, mergers and acquisitions, CEO-CFO-CIO interactions, benefits realization, governance, and enterprise agility. He received Gartner's Analyst of the Year Award for 2009. He has taught business and IT topics at a number of business schools, including London Business School and Oxford University's Said Business School. He has co-written a book, published by FT Prentice Hall, explaining IT concepts for business managers.

Tom Austin, vice president, has been a Gartner fellow since 1997. He drives Gartner's research content incubator (the Maverick Program). Mr. Austin has been chief of research for social software, collaboration, communications, information management, business intelligence and high-performance workplace (HPW) research. Today, collaboration, social process support, cloud-based application services (such as Google vs. Microsoft) and Enterprise 2.0 are some of his specialties. His scope is broad - i.e., he is leading the new People-Centered Computing Research Community, working to carve out a new, integrative Key Initiative around business strategies and technologies that enable or enhance the contribution of high-impact individuals and teams, particularly as they perform key, business-critical behaviors, such as discovery, innovation, teaming, leading, learning and relating to one another.

Tammy Bare is passionate about delivering measurable business value. Based in Melbourne, Tammy heads up the Asia Pacific practice for Infosys Edge -- business platforms in the Cloud that make business simple and accelerate innovation. She has more than 20 years’ experience in technology and business processes, working on both the client and solution provider sides across three continents.

Greg is a true veteran of the Internet and its adoption as a significant business and marketing channel. Greg has an extensive knowledge of web strategy and content management systems and principles. Over the last 15 years Greg has worked with numerous national and international brands including ABC, Canon Australia/NZ, Billabong, Blackmores, Lend Lease, ENERGEX, Colorado, Choice Magazine, Roche Pharmaceuticals, Yellow Cabs, Flight Centre, Mincom, KwikKopy, Stockland, Local and State Government, Treasury, Federal Parliament House, CSIRO and Brisbane City Council among literally hundreds of others.

Leigh is the Chief Information Officer at Yarra Valley Water, the largest of Melbourne’s three water retail businesses. With 30 years of experience as an Information Technology professional, Leigh has held executive roles in a range of sectors including technology, engineering, transportation and logistics and workforce staffing services. Leigh is also a director of the 100% Project, an initiative that challenges Boards and Executives to change the practices and mindsets within their organisations to fully realise the leadership potential of both women and men.

Ian Bertram is the Global Manager of the Analytics and Business Intelligence Research team, plus he holds the title of Head of Research for Asia/Pacific. Mr. Bertram leads a team of analysts who focus on the analytics, business intelligence and performance management market. The areas of coverage are topics such as business intelligence strategy and platforms, intelligent business operations, corporate performance management, content analytics, business activity monitoring and business analytics competency centers. The analysts within this team cover various countries across the globe, publishing research and advising clients on strategic and tactical advantages with respect to trends in business intelligence and information management. Mr. Bertram is based in Gartner's Sydney office.

Steve Bittinger covers government-specific perspectives on process improvement (Lean and ITIL), IT strategic planning and governance, project/program/portfolio management, organizational change, and benefits realization. He has more than 35 years experience in the IT industry, including 30 years in Australia and New Zealand and 11 years as a Gartner analyst based in Canberra. Prior to joining Gartner he was global infrastructure manager at a $5B global consumer goods company, held leadership roles in two internet start-up companies, and spent 10 years managing IT at an Australian university.

Scott Bittler is a Research VP in Gartner Research. He is recognized as a leading authority on enterprise architecture, IT strategy and portfolio management. Bringing over 29 years of IT industry experience, a successful track record of accomplishment, and a tremendous body of best-practice client knowledge, he publishes leading-edge research and very actively serves clients as a trusted advisor, coach, educator and workshop facilitator. Mr. Bittler is an in-demand speaker on enterprise architecture, IT strategy and portfolio management. He has served clients across all seven continents, including more than 100 of the Global 2000 largest companies and numerous government clients at the federal, state/provincial and municipal levels.

Marcus Blosch, Ph.D., is a VP of research on Gartner's Enterprise Architecture team based in Asia/Pacific. Marcus's research looks at using enterprise architecture to deliver business strategy and goals, (business outcome driven EA). Marcus also covers enterprise architecture consulting, and how clients can ensure they get value from their engagements. Marcus also covers regional issues, such as Asia's emerging markets, and logistics and supply chains.

Derek Britton is an IT professional with over 20 years software industry experience. A computer science graduate from De Montfort University, Derek has held a variety of software engineering, technical consulting and product management positions in the IT industry, and is currently director of solution marketing at Micro Focus, the leaders in enterprise application modernization.

Randall Brugeaud joined ComSuper as Chief Information Officer in July 2011. Randall has 23 years experience in technical and leadership roles working in both the private and public sectors. Prior to joining ComSuper, Randall worked with the Department of Immigration and Citizenship, the Boston Consulting Group and was the founder and Director of an IT consulting company. Randall holds a Master of Business Administration degree, a Graduate Diploma in Applied Computing and a Bachelor of Education degree.

Andrew Butler is a vice president and distinguished analyst in Gartner Research. Initially recruited to address the Unix and midrange server market, his coverage area now encompasses market and technology trends for most server technologies (other than mainframes), including operating system evolution, architectures, platforms and vendor strategies. He is the lead analyst for Cisco Systems, authors the Magic Quadrant on blade and modular servers, and is closely involved in Gartner's growing research coverage on compute fabrics and integrated systems.

Michele Caminos is a managing vice president with Gartner Technology and Service Provider research, managing the global team of Imaging and Print Services and Security Services. Previous to this role, Ms. Caminos was a research vice president covering data center transformation. Ms. Caminos has also covered the SMB and channels research area, as well as IT services, within Gartner in the U.S. and Asia/Pacific. Key research areas include vendor strategies, go-to-market strategies and user demands. Ms. Caminos is a regular presenter at local and international IT events and contributes regularly to Australasian and Asia/Pacific computing journals and publications. She resides in Auckland, New Zealand.

Denise Carson has over 20 years’ experience as a management professional in the IT industry in Europe and Australia. Denise’s expertise lies in Enterprise Mobility, Information Management and helping large organisations successfully adopt leading edge technologies to deliver strong business outcomes.

David Cearley is a vice president and Gartner Fellow in Gartner Research and is a leading authority on information technology. As a member of Gartner Research, Mr. Cearley analyzes emerging business and technology trends and explores how these trends shape the way individuals and companies derive value from technology. His current research is focused on cloud computing and how Internet and Web technologies, standards and business models are impacting the IT landscape.

Arun Chandrasekaran is a Gartner Research Director whose primary focus is on advising CIOs and IT leaders on data center infrastructure and operations strategies. His coverage areas include storage, networking, virtualization, data center operations and cloud computing. He has a strong blend of technical and business skills and is a leading speaker in topics such as cloud computing, data center and big data in Asia Pacific.

Zafar Chaudry is Research Director for healthcare providers at Gartner. As an analyst, Dr. Chaudry covers: BI technologies and strategies for healthcare providers; clinical analytics; business process outsourcing; revenue cycle management; medical informatics; electronic health/medical/patient records; and enterprise infrastructure and telemedicine.

Shyne-Song Chuang is a Research Director in Gartner Research's Mobile and Client Computing group. With more than 20 years of experience in high technology, he currently focuses his research on enterprise mobility, mobile security and broader mobile topics.

•Steve is responsible for the Global Go to Market of the Huawei Enterprise IP Product Line. This multi billion portfolio includes branch and high end routing, campus and data center switching, wireless LAN, network management, and optical and microwave transmission products. Steve is committed to helping Huawei achieve its enterprise goal of $15b by 2015! •Prior to his current role at Huawei, Steve was Senior Director at Cisco Systems. During a 16 year period he was responsible for product management of physical security products and was a founder of Cisco’s Physical Security Business Unit in the Emerging Technology Group, network security, where he was a founder of the VPN and Security Business Unit, and high end routing here he was responsible for the launch of Cisco’s 7500 and 7200 lines which became a $4b product line for the company. •Previous roles included product management and marketing responsibilities for data communications, mobile and networking products at AT&T and British Telecom. •Steve has an MBA from the University of Aston, UK and a BSc in Management Science from UMIST, UK. •He is a father of two, a naturalized US citizen, lives in the California Bay Area, and enjoys soccer, motorcycling and shooting.

Organisations are driving more value from their data. How it is stored, managed and secured is critically important. The challenges for those responsible for this are relentless – how to maximise the investment in technology and differentiate is what keeps you awake at night if you’re a CIO. With the proliferation of cloud computing, there is a way to have greater flexibility and improved efficiencies, unlocking an organisation’s potential with outsourced data centres. Because bandwidth now enables huge amounts of data can pass around long distances in next to no time, the industry is at a crossroads that will herald in a new age of procuring IT. NEXTDC COO Simon Cooper will address the emancipation of CIOs, so they can focus on core business issues at the board level, no longer constrained by managing their own infrastructure. Scroggie will share his views on Cloud Economics and how economies of scale, freeing up of working capital and higher levels of automation, transparency and environmental diligence are at the fingers of today’s CIOs. The future of data centres is here and it means organisations can truly focus on their core competencies and drive greater value from their hidden assets – their data.

Marcus Darbyshire is an executive partner in Gartner Executive Programs, based in Brisbane, Australia. Leveraging his 18 years of experience in the IT industry, Mr. Darbyshire performs the roles of advisor, coach and partner to C-level executives, helping them gain the insights necessary to make the decisions that deliver exceptional business results while building their leadership capabilities. Mr. Darbyshire is an experienced presenter and facilitator of executive workshops, especially those that focus on innovation management, time management and CIO leadership capabilities. He advises IT executives across both the private and public sectors on topics including: the business value of IT, cost containment, IT governance, IT strategy, portfolio management, cloud computing and BYOD. Mr. Darbyshire is also a valued member of a number of his clients' IT steering committees.

As Director of Communications and Strategy for Citrix Labs and the CTO Office Andrew has a multifaceted role. For the CTO Office he is responsible for working with the technical brain trust of the company to develop and implement the technical roadmap for the company. For Citrix Labs Andrew’s team is responsible for providing Product Management for Labs initiatives that support the next generation of products at Citrix. Prior to Citrix Andrew worked in the US where he was the founder of two successful start-ups as well as holding technical leadership roles at Microsoft and Concur Technologies.

Andrea Di Maio is a vice president and distinguished analyst in Gartner Research, where he focuses on the public sector, with particular reference to e-government strategies, Web 2.0, open government, cloud computing, the business value of IT, open-source software, green IT and the impact of technology on the future of government.

John Dixon is a Managing Vice President in Gartner Research, where he is Team Manager for Business Process Management (BPM). Mr. Dixon has 22 years of experience in the pharmaceutical IT and telecom industries and has been with Gartner since 2010. Previously, Mr. Dixon was a Gartner Research Director covering BPM, in particular methodologies, value and performance management/metrics.

As a founder of two successful IT management consulting businesses, David has enjoyed breaking new ground in how IT can best serve the business. David has had a hand in growing the IT best practices industry in Australia having trained over 1000 students in ITIL, PRINCE2 and COBIT. As an advisor, David has worked with many of Australia’s “Tier 1” companies and Government agencies. In recent times he has been working on Operating Model Design, Optimising the Path to Production and setting ERP up for success.

Donna Fitzgerald focuses her research on strategies and approaches for using program and portfolio management as a way to create unique business value. As a Silicon Valley trained former CFO she brings firsthand experience with making the right investments at the right time in order to realize strategic benefits. As the former partner in a program management consulting firm she has also dealt with the complexities of delivering mission critical programs using an adaptive/agile approach. She has over 30 years experience in a mix of industries including high tech, higher education, health care and software development.

Don Free leads Gartner's research on all aspects of core banking, including market trends, systems and architecture. His research exposes progressive trends for developing successful core banking strategy while providing practical guidance to navigate core banking migration complexity. With Gartner for 12 years and possessing more than 30 years of core banking experience, Mr. Free commonly advises CIOs, business leaders and architects globally. He has spoken at many high-profile events in more than 38 countries and has led in-house, board-level workshops.

Aakash Gandhi is the CTO of Infoplex, a leading cloud services provider and subsidiary of Leighton. He directs Infoplex’s product and technology strategy and is responsible for architecture, product development and engineering. As CTO, Aakash pushes Infoplex to stretch beyond its current capabilities, not just in technology, but also in its strategic partnerships and new business models. Aakash has unique blend of expertise in leadership, product innovation, technology, operations and program direction. Prior to joining Infoplex, Aakash was Group Manager, Alliance Engineering, Telstra and Head of National Operations at Uecomm, a subsidiary of Optus. Aakash will have completed his MBA (Executive) from AGSM by the end of 2012. He holds a MS in Network Systems and Bachelor of Engineering in Electronics & Telecommunications.

John E. Girard is a VP and distinguished analyst in Gartner's Info Security and Privacy Research Center. He specializes in business security and privacy solutions for wireless and mobile road warriors, extranet, remote offices and teleworkers.

Pete Goss is the ultimate competitor. He is a sailor, adventurer and former Royal Marine, who has had numerous seafaring adventures. He has competed in seven transatlantic and two round-the-world races. The most recognized of these was the 1996/7 Vendee Globe non-stop single-handed round the world yacht race in his Open 50 yacht 'Aqua Quorum'. It was this race which turned Pete into a national hero for the dramatic rescue of fellow competitor Raphael Dinelli in hurricane-force winds. Pete was awarded the MBE by HM The Queen and the Legion d'Honneur by the French President. Pete’s other sailing exploits include training and leading a previously inexperienced crew of ten through what is generally held to be the toughest yacht race in the world – the British Steel Challenge. The route goes the ‘wrong way’ around the world, against the prevailing winds and currents. Pete proudly led the team aboard Hofbrau into third place. In 1988 he defied convention by finishing second in the Carlsberg single-handed transatlantic race, sailing ‘Cornish Meadow’, a tiny catamaran just 26 feet in length. This was Pete’s first project, but proved that small, lightweight multi-hulls can be viable giant-killing race boats. One of the largest projects for Pete was when he gathered together the team and sponsors that enabled the construction of the world-famous giant catamaran 'Team Philips' – this was a five year project that ended with the sad loss of the boat, but thankfully not the crew, in a freak mid-Atlantic storm in December 2000. Numerous successful businesses were spawned from that project and many people are still employed by them today. Pete returned to offshore racing by competing in the 2006 two-handed Round Britain and Ireland Yacht Race with Paul Larsen aboard another small Trimaran, a Seacart 30. ‘Cornwall Playing for Success’ was the ninth boat to cross the finish line from an original fleet of 40. It was only a three-day set back to repair boat damage that prevented them from winning – at one stage they were a day ahead of the rest of the fleet. However, the goal of their entry was to raise money for Cornwall Playing for Success, of which Pete is a founding Trustee; in fact they raised enough to enable CPfS to build a new centre for youth training. More recently, Pete constructed a 37’ wooden Mount’s Bay lugger, which he sailed with family members to Melbourne to recreate the voyage of the smallest migrant vessel ever to make it to Australia, and thereby shine a light on a the bravery of those brave Cornishmen who made that journey more than 150 years previously. Despite being knocked down by a freak southern ocean wave that broke one crewman’s leg they still sailed on, reaching Australia together. An entry in the 2010 Single-Handed Trans-Atlantic ‘Route du Rhum’ aboard a brand new Class 40 racing yacht and numerous trips to the North Pole are just a couple more examples of Pete’s seemingly endless capacity for adventure. Pete’s determination and limitless courage in the face of danger is unsurpassed and has moved people to tackle their own challenges in life. As Pete says: “Life hangs on a very thin thread and the cancer of time is complacency. If you are going to do something, do it now. Tomorrow is too late.” It is from all these experiences that Pete draws when he gives inspirational and motivating talks around the globe. He also lectures in business schools and helps individuals and organisations reach their true potential. Indeed, he has just been made an Associate Fellow of Said Business School Oxford University. Pete is the author of the best-selling book about his yachting adventures – ‘Close to the Wind’, where Pete shares his adventures, thoughts, hardships and philosophy during and throughout the ten years of preparation for the 1996 Vendee Globe. He lives in Cornwall and is married to Tracey, with whom he has three children: Alex, Olivia and Eliot.

Ken brings over 15 years of experience in the technology and management consulting industry, with a myriad of experience on emerging technologies and incubation programs. Notable are a plethora of startup/incubation infrastructure for companies while at Oracle; incubation and rollout of the Business Advisory Platform, Unified Communications and Enterprise Mobility teams at Microsoft and the incubation of Software as a Service (SaaS) practice at Accenture/Avanade. Additionally, Ken has experience in the enterprise cloud computing space, including design and architecture for Data Center Consolidation and Virtualization, Virtual desktop Infrastructure (VDI) and Business Application Virtualization. His experience working directly in the field, as well as the corporate program office and operations, make him well rounded across strategy as well as execution.

Bob Hafner is the managing vice president of Gartner Research's Mobile and Client Computing group. Mr. Hafner leads this team, which focuses on mobile devices, mobile applications, client computing hardware, tablets and operating systems. His own research focuses on mobile strategy, BYOD (Bring Your Own Device), mobile policy, mobile unified communications, and the blurring of computing and communications. Prior to this position, he managed the Communications Applications group which focuses on IP telephony, unified communications, and all aspects of mobile in the enterprise.

Cameron Haight is a Vice President in Gartner Research. His primary research focus is on the emerging IT philosophy known as DevOps and associated technologies, processes and organizational structures. He is also developing the concept of the "cloud operating model," which seeks to enable enterprises to develop capabilities typically found only in large cloud services providers, such as Amazon and Google.

Gene Hall joined Gartner, Inc. as chief executive officer in August 2004. Since then, his focus has been on publishing market-leading research, developing differentiated offerings tailored to clients' individual needs and expanding the company's sales capacity and capability. These initiatives have resulted in all-time high levels of revenue, EBITDA and contract value. Hall came to Gartner from ADP, a Fortune 500 global technology and services company with over $7 billion in revenue, where he was a senior executive. As president of Employers' Services, Major Accounts division, Hall headed up a $2 billion human resources and payroll services business, overseeing 8,000 associates. During Hall's tenure, this business accelerated sales to new clients, achieved record client retention and delivered unprecedented quality scores. Concurrently, he led a 1,600-person software development and IT operations organization that introduced several new, high-growth products. Prior to this role, Hall was responsible for technology, strategy and new business development across the company. Before joining ADP, Hall was a director and senior partner with McKinsey & Company, a leading global management consulting firm. In his 16 years there, he focused on developing business strategies for leading technology companies and organizations where technology played a central role in the business. Hall graduated from the Massachusetts Institute of Technology with a bachelor's degree in mechanical engineering and received a master's degree in business administration from Harvard Business School.

As National Sales Manager for Ricoh Managed Services, Stuart Hammond is responsible for delivering Professional Services and Business Information Services to Ricoh’s Enterprise and Government clients, including CBA, Westpac Bank, National Australia Bank, IBM, Southbank Institute of Technology, Woolworths, and Whole of Government Managed Print Services. With over 20 years experience working with FG500 enterprise clients through System Integrators and Alliance Partners, Stuart has a great in-depth knowledge of knowing how to assess, build and run major projects and provide ongoing workflow strategies, change management and professional services for his clients.

Ron spear-heads SOTI’s world-wide sales and marketing teams. He has played a significant role in establishing strategic partnerships and building OEM relationships to bring SOTI’s industry-leading Device Management and Security solutions to customers around the world. Ron works closely with our worldwide partners to integrate SOTI’s software technology with their hardware products to offer complete, seamlessly integrated solutions to enterprise mobility customers. Ron is widely recognised as an expert on the technological challenges of Deploying, Managing and Securing mobility rollouts and speaks regularly to audiences around the world on these topics.

Ryan Hicks brings more than 15 years of Information Technology experience to his role as Collaboration Consultant and Collaboration Technical Lead for Cisco Systems in the South Eastern US. Currently, Ryan is responsible for customer architectures across Data Center, Collaboration, and Borderless Networks for mid-market organizations. Throughout his career, Mr. Hicks has held leadership roles in sales, engineering, and consulting across industry verticals such as finance, healthcare, public sector, retail, and manufacturing. With expertise in data communications and convergence, Mr. Hicks previously served as committee member for rural broadband initiatives in North Carolina, architected business solutions for service providers with early voice over ATM networks, and provided consultation with his private corporation to Bank of America's transformational Unified Communication deployment. In addition to studies at Appalachian State University and University of Phoenix, he currently holds mastery certifications with Cisco, Microsoft, and (ISC)². Mr. Hicks currently lives in Palm Beach Gardens, Florida with his wife and three children. He enjoys time outdoors with his children and involvement with the Cub Scouts.

Janelle Hill is a world-renowned expert in business process management (BPM) and its enabling technologies. As a Gartner Analyst, Ms. Hill helps clients apply BPM competencies (such as process modeling, process analysis, process performance measurement, process design and process governance) and technologies to their processes to achieve operational excellence and agility. Firsthand business and IT experience in multiple industries (automotive, telco, insurance, publishing), combined with more than 12 years of sales and marketing experience at technology providers, gives her a balanced and pragmatic perspective on what works and what does not. With 25 years of industry experience, Ms. Hill continues to enjoy helping clients use technology to deliver better business outcomes. She is also a thought leader behind Gartner's ITScore for BPM Maturity and has worked with all levels of business and IT leaders to plan and implement their BPM maturity journey. She leads interactive workshops, presents at conferences, writes extensively and is often quoted in business and IT journals on BPM.

Helen Huntley is a vice president in Gartner Research and currently provides analysis on global (offshore), nearshore, domestic and rural outsourcing, sourcing strategy, assessing outsourcing readiness, contract terms and conditions, evaluation and selection of service providers, negotiations and renegotiations with service providers, transitions, IT vendor management, vendor risk management and delivery using single, multiple, domestic or global outsourcing providers.

Rolf Jester researches the business of IT services, particularly business and marketing strategy and best practices for IT services providers. He focuses on the IT outsourcing business globally, and also on the IT services market and service providers in the Asia/Pacific region. Marketing, especially for service providers, is one of his special topics. In his more than 40 years in the IT industry, Mr. Jester has worked mainly for major global providers of IT products and services, in roles spanning sales, professional services management, marketing and business management. At Gartner, he provides advice on market and business strategy for service providers, their boards, senior executives, investors and government policymakers.

Geoff Johnson is a research vice president in Gartner, based in Brisbane, Australia. Mr. Johnson covers enterprise communications applications (particularly unified communications). His subject matter expertise is in enterprise networking, negotiating telecoms contracts including mobility, open access networks such as FTTP National Broadband Networks, and telecommunications in the Asia/Pacific region. His responsibilities include providing networking research and personal advisory services for Gartner clients. His particular skills and interests range from emerging communications developments to networking and telecommunications strategy and policy development. He provides advice on network strategy, design, implementation and operations for major corporations and government agencies.

Nick Jones is a Vice President and Gartner Distinguished Analyst. Mr. Jones' research focuses primarily on mobile business, mobile technology, mobile applications and emerging technologies. His research coverage includes business-to-employee (B2E) and business-to-consumer (B2C) mobility; mobile commerce and payments; machine-to-machine (M2M) applications and technology; wireless technology; the impact of emerging technologies on mobility; and mobile application development. His research interests also include emerging trends/technologies, technology road mapping, and the social impact of technology.

Responsible for 5200 users in 22 countries, Barry is overseeing the200 seat AON desktop virtualization pilot in ANZ. AON is a leading provider of broking and consulting services with over 65,000 employees globally. Barry started with AON in 2006 and has had various roles from Desktop Team Leader to APAC Service Desk and Desktop Manager and now in his current role. Prior to AON Barry held desktop roles at Sandvik.

John Kearney is the Director of Solution Strategy for CA Technologies, Australia and New Zealand. In this role, John is responsible for localising product strategy for the regional market as well as being the point of contact for product management and thought leadership across the technology business units. John has almost 20 years’ experience in the IT industry and uses this knowledge to help develop technology, services and the leadership behind them, across CA’s portfolio including for cloud, security and SaaS products. Prior to this role, John was Manager of the CA Clarity PPM business in Australia and New Zealand.

Anthony Kirkham joined Palo Alto Networks in October 2011 as a Consulting Solutions Architect. Previously he had an 18-year tenure with Cisco Systems, in a variety of positions, most recently as a Senior Solutions Architect. An experienced network engineer and architect, he has a detailed understanding of the security issues facing both Enterprise and Service Providers. Anthony has performed security consulting work globally, and previously worked at Datacraft and QNET. His customers have included a number of the worlds largest and most mission critical environments. He has a Masters of IT, from QUT.

Dale Kutnick is Senior Vice President. His primary responsibility is designing and developing innovative advisory programs and services for senior business leaders to help them better manage and exploit information and technology and to drive business enablement. Mr. Kutnick is a regular speaker at Gartner events, and he works directly with numerous CIOs and senior executives on IT-enabled business initiatives and strategies.

Andy Kyte is a Vice President and Gartner Fellow in Gartner Research and is a member of the Application Strategy and Governance team. With more than 30 years of experience in the applications arena, his research now concentrates on the challenges facing CIOs and business management teams in maximizing the return on assets for the application portfolio. This involves developing an understanding of best practices in application strategy and application life cycle management, covering both packaged applications and application development. His work on application strategy is centered on the major theme of application overhaul, and encompasses Application Total Cost of Ownership, the unfashionable but vitally important discipline of Application Maintenance and the need for strong application design. As a senior member of the Gartner Research community, Mr. Kyte is in great demand as a keynote speaker, having participated in events in 45 different countries during the last 16 years.

As CFO for Hudson Asia Pacific, Mark Leigh is responsible for all aspects of finance, technology and property. He focuses specifically on driving growth, business insight and operational excellence at Hudson, a global talent solutions company with expertise in leadership and specialised permanent and contracting recruitment, RPO and talent management. Mark brings significant experience gained through senior financial leadership roles at Microsoft and Qantas Airways.

Matt Light is a Vice President in Gartner Research, where he launched Gartner's project portfolio management (PPM) research community in 2001 and which he continues to lead. His thought-leading research includes publications that have: opened new areas of analysis in more holistic and lean IT management with "IT Portfolio Management: Waste Reduction in Three Dimensions"; defined the market for PPM applications in 1999, positioning vendor solutions in annual market charts covering the space; examined the tension between requirements and agility in "Agile Requirements Definition and Management"; and since 1997 advocated flexible PMO adoption in IT, including the landmark 2005 report "PMO: The IT Control Tower," and 2009's "PMO: Filing a Flight Plan." Mr. Light speaks regularly at Gartner events and in other forums in North and South America, Europe, and Asia/Pacific, and answers hundreds of client inquiries annually.

Edmund has delivered and deployed technology infrastructure at leading organizations for over 14 years. He has led security efforts for Queensland University of Technology and was responsible for deploying a new student management system. More recently he is building out the infrastructure and security practices to support the 700% growth of Arrow Energy. He graduated with honours in Information Technology from Queensland University of Technology.

Jim Longwood is a Research Vice President in Gartner Research, where he is part of both the Asia/Pacific and global IT services teams. He is responsible for undertaking research on sourcing best practices, trends and market positioning of external service providers in the Asia/Pacific IT services market, as well as for providing industry analysis and strategic advice for regional Gartner clients and IT sourcing policymakers. Mr. Longwood is a regular presenter at various Gartner events in the region on the outsourcing life cycle, sourcing strategies, evaluation and selection, SLAs and OLAs, contract negotiations, and transition and management of service deals. He focuses on the multisourcing service integration (MSI) role, infrastructure outsourcing, system integration and cloud services, and also assists clients with consulting, BPO, shared services and offshore outsourcing deals. He has experience in a range of verticals, including health providers, government, utilities and resources.

Jan-Martin Lowendahl, Ph.D. (chemistry), is a research VP in Gartner Research, where his research area is mainly higher education governance, strategy and emerging trends. The methodologies for strategic planning and frameworks for governance are especially focused on stakeholder communication and are also used in several other sectors with a high percentage of knowledge workers or end users with large and complex consumption of IT-related services. Such organizations include R&D organizations, public-sector organizations, as well as primary and secondary education institutions. Specific technology coverage includes identity and access management, learning technologies, as well as administrative and academic systems in higher education. Based in Europe, he has a special interest in European higher-education issues, such as the Bologna Process.

Louise is a communication specialist and a proven performer in moving individuals and groups to take positive action through a unique perspective focusing on the unsung wisdom of voice. With a background in opera (soloists contract Vienna State Opera, Aldeburgh and Salzburg Festivals) as well as a strong business background (PhD, Bachelor of Economics, Master of Applied Management in Service Management and Innovation, Master Practitioner in Neuro Linguistic Programming, roles in London and BHP in Australia) she has brought the worlds of Art and Business together in a pioneering combination that breaks the barriers of standard communication and begins the process of getting truly behind your mask. Her energy and enthusiasm for her topic is presented with palpable expertise and large doses of humour, energizing audiences to achieve things they never thought they would and come out better for the experience. Louise has worked with leaders, managers and business groups, providing education and opportunities for personal and team improvement. Positive results abound in lessons for leadership, presentation, sales and customer service, as well as group activities for teambuilding and the ‘opera of organization’ as a whole. The practical power of understanding your voice Most people could not recognise their own voice in a crowd, have no inkling of how it is produced and are bewildered by the thought of changing it. Yet, voice is a critical component of personal presence and voice is a choice. The permutations and combinations of sound are endless and discovering them will have a dramatic impact on your working and personal life. Understanding the power of your voice is an integral part to motivating and inspiring others.

Gordon Makryllos is Managing Director of Orange Business Services, Australasia. He has held executive roles at HP, IBM, Telstra and APC and is at the forefront of the latest developments and innovation in Telecommunications, Cloud Computing & Data Centre Solutions. Gordon understands the challenges faced by CIOs & CEOs in managing their ITC Infrastructure needs.

Anne Thomas Manes is a VP and distinguished analyst and directs research for the Application Platform Strategies (APS) team in the Gartner for Technology Professionals (GTP) research group. Ms. Manes leads research on application development and delivery strategies, with a specific focus on BPM, SOA, and cloud computing. The APS team comprises six analysts. Ms. Manes sets the research agenda, acts as mentor to members of the APS team, maintains editorial control over all content produced by the team, and coordinates the research with other service teams in GTP and across Gartner.

Mark McDonald, Ph.D., is a Group Vice President, Head of Research in Gartner Executive Programs, and a Gartner Fellow. He is responsible for the research focused on the business application of information technology, working with business executives and CIOs. Mr. McDonald is the lead author of research in the areas of digital technology, social media, the business use of advanced technologies, enterprise architecture and business process transformation. He is the author of "Digitalizing Business" (October 2012). He is the co-author of the "The Social Organization" (2011) with Anthony Bradley and co-author with Peter Keen of "The eProcess Edge" (2000). He appears regularly in the Wall Street Journal, Computerworld, CIO Magazine, the Financial Times, South By Southwest and other publications. He is currently working on the issue of innovation in management.

Rob McMillan covers information and IT security topics such as strategic planning, security policy and governance, data loss prevention, security incident response, threat intelligence services, risk management, cloud security issues, and security metrics. He brings firsthand experience with nine years in the financial services industry at executive level within one of the largest banks in the world. Prior to this, Mr. McMillan spent 12 years within the university sector, including nine years with specialist security incident response teams. He has been a key participant in broader industry initiatives within Australia and is co-author of a book on the legal implications of IT security.

Lily Mok focuses her research on helping CIOs and their IT organizations to improve the capabilities, performance and contribution of the IT workforce. Ms. Mok frequently provides strategic and practical advice to CIOs, IT leaders, senior HR leaders and practitioners on topics such as strategic workforce planning, organizational structure, job family and role design, competency models, recruitment, employee engagement, retention and career development. Ms. Mok has extensive experience in global HR and compensation consulting, and is a Certified Compensation Professional specialized in designing and developing employee reward strategy and programs.

Glenn has more than 20 years experience in information technology management and executive positions. He has worked in a variety of industry sectors including; government, national and international organisations operating in the manufacturing and services sectors. Glenn has managed the Insurance Commission’s Information Technology Division since joining the organisation in August 2010. He is responsible for the strategy, architecture, planning and operations of the Insurance Commission’s information systems. He contributes to the Insurance Commission’s strategic and commercial decision making and ensures that the business requirements are enabled via appropriate systems, processes and technology.

Tina Nunno is a research vice president in Gartner's CIO Research group based in Stamford, Connecticut. Ms. Nunno is responsible for conducting research and developing publications aimed at helping CIOs and their organizations around the world improve their performance and contribution. She specializes in CIO-related management issues including working with the board of directors, executive communication strategies, change leadership and governance strategies. She also focuses on issues specific to women in technology, and has co-authored Gartner's Annual CIO Agenda report. Ms. Nunno's most recent research deals with navigating complex CIO decisions and sensitive organizational politics issues. She focuses on specific strategies and tactics for managing IT political land mines, and CIO power politics. Ms. Nunno also explores the use of more extreme political tactics in her research titled, "Machiavelli's Guide to IT."

Frances O'Brien is a Research Vice President in Gartner's IT Asset Management group. She focuses on Microsoft licensing, pricing and negotiation strategies, IT leasing, asset management, and IT equipment disposal. Since joining Gartner, Ms. O'Brien has participated in the development of the life cycle management, IT procurement and negotiations practices for the IT Asset Management group.

Bard Papegaaij is an executive partner for Gartner's Executive Programs. With 27 years of experience in the IT industry, including CIO, CTO and IT management roles, Mr. Papegaaij delivers Gartner's Executive Program members IT advisory services and supports their personal and professional success in delivering exceptional business results while building their personal, interpersonal, and leadership skills and capabilities. Mr. Papegaaij provides coaching, mentoring and peer networking services to CIOs across Queensland, Northern Territory and ACT.

Brian Prentice has been with Gartner for nine years. He is a member of the Web, Mobile and Application Development team. His primary areas of research are on the emergence of "apps" - how they are changing the way that business solutions are defined, created and deployed - and the growing importance that design and simplicity play in creating a compelling user experience. He works across several research key initiatives, including People Centered Computing, Emerging Trends & Technologies, Innovation, and Application Overhaul. Mr. Prentice has also developed thought-leading research on intellectual property-related IT issues, such as the role that patents, copyright and open source play in IT strategy and planning.

•Ron is based in Shenzhen, China and leads the group responsible for improving sales of IT solutions by ensuring high-quality technical support for the IT Solutions Sales team and by providing technical market leadership. •Ron has over 30 years of experience in product management and marketing positions in the IT, software and telecom industries. •Previously at Huawei, he was Director of Core Network Marketing and then Director of Cloud Computing Marketing. •Prior to Huawei, Mr. Raffensperger was Senior Vice President of Marketing for Sylantro Systems, a U.S.-based provider of advanced voice applications. •Ron has held senior positions at Siemens, IBM and ROLM Telecommunications, along with startup companies in the database and SaaS industries.

John Roberts is a Research Vice President and Distinguished Analyst with Gartner's CIO and Executive Leadership research team. He specializes in helping CIOs and IT leaders develop effective IT strategies that contribute to business transformation. Mr. Roberts conducts research and provides advice and support for Gartner clients on IT strategies and governance, business value of IT, improving business processes, restructuring application portfolios, IT organization management strategies and skills, and IT performance metrics and satisfaction surveys. Mr. Roberts is based in Australia and travels extensively across Asia/Pacific.

Nadia Rom is an executive partner with Gartner Executive Programs based in Perth, Western Australia. Ms. Rom is a strategic, commercially focused IT executive with 20 years of experience in the resources sector, stevedoring and local government. She has also held high-profile CIO positions in large global organizations.

Jamie Rossato has spent 15 years helping large organizations develop and execute comprehensive technology and security strategies. In 2011 and 2012 Jamie lead uplift program within the National Australia Bank's (NAB) Emergency Response Team / Security Operations Centre. During his tenure, NAB won an SCMagazine Award for Organizational Excellence in Information Security.

Andy Rowsell-Jones is a vice president and research director in Gartner's CIO & Executive Leadership Research Team, with interests in business and technology strategy, management, organization, and profit and cost improvement programs. His recent work has focused on Mobile, Lean in IT, performance metrics, portfolio management, IT cost reduction, stakeholder management and defining the management agendas for CIOs.

William D. (Bill) Rust is a research director in Gartner Research, where he concentrates on education.

Dom Sagolla is co-creator of Twitter and author of the groundbreaking 140 Characters: a Style Guide for the Short Form, the first writing style guide specifically dedicated to communicating with the succinctness and clarity that the Internet age requires. Dom is the founder of DollarApp, a firm which develops applications for iPhone, and also co-founder and host of iPhoneDevCamp, an international, not-for-profit developer community. A software engineer in Silicon Valley during the dot-com boom, Dom Sagolla has been in research and development at HP Laboratories, the MIT Media Lab, and Adobe Systems. He helped build Macromedia Studio, Odeo Studio, the original Twitter, Adobe Creative Suite, and now produces iPhone apps with his company DollarApp in San Francisco. His successes include the official Obama ‘08 iPhone App, as well as two iTunes Staff Favorites: Big Words and Math Cards. The advent of Twitter and other social networking sites like Facebook, LinkedIn, as well as the popularity of text messaging, have made short-form communication an everyday reality. But expressing yourself clearly in short bursts—particularly in the 140-character limit of Twitter—takes special writing skill.

Mr Satterly has served in a variety of roles including developer, engineer, architect and CTO over his 23 year career for mostly Fortune 500 companies. He has been a long time Linux and Open Source tools proponent and user. More recently he was able to revolutionize the way Expedia delivers their core web applications that resulted in improved user experience. At Expedia, he created a highly scalable and flexible Splunk environment and as a result was able to retire 35 other systems. With Splunk, he saved $14M in the first 6 months Splunk was installed and avoided many more $MM in outages. He has presented at many conference globally on a number of topics and continues to contribute to the community for several tools and projects. Eddie has a BS Computer Science from Indiana University.

David Schehr is a Research Director in the Banking and Investment Services vertical of Gartner Industry Advisory Services. Mr. Schehr is based in the United States and manages research covering the alignment of IT and emerging technologies to business strategies in retail financial services. His research provides clients with advice on shifting models for service delivery and technology in retail banking and investment management. This includes coverage of changing consumer demands, alternative and digital channel strategies, shifting business models for consumer financial services and leveraging technology to optimize business, go-to-market and client service strategies. He also has extensive expertise in investment management, including wealth management, brokerage, financial planning systems as well as institutional trading platforms and systems.

Randy Schilleman spent 12 years in retail management before transitioning into the technology side of retail operations. It is during this period he gained several professional certifications (A+, Network+) while supporting their Unix-based pharmacy systems. Since 2005, Randy has worked at Raymond James Financial in various Service Management related roles supporting a global workforce of over 15,000. Today he is Manager of their Service Management Solutions group. He is responsible for all aspects of their Enterprise Service Desk, Service Catalog, Asset Management, and several enterprise monitoring and reporting solutions. His group also publishes and creates all the catalog content and workflow automation.

Kurt Schlegel is a research vice president at Gartner studying how organizations report and analyze data for performance management and decision support.

Gary Sim has over 30 years experience in technology working with large financial services companies and also with major technology suppliers. He has held senior positions in the Commonwealth Bank of Australia, IBM, Seimens Business Services and Fujitsu. In 2008, Gary Sim was appointed to the position of General Manager, Service Delivery Infrastructure for Westpac Banking Corporation. In 2011 his responsibility was broadened to cover global infrastructure across all Westpac Group businesses. He is accountable for the effective delivery of technology infrastructure including telecommunications, end user devices, computer platforms and data centres.

Robin Simpson is an executive partner for Executive Programs at Gartner. Based in Sydney, he provides advice, mentoring and coaching for the CIOs of some of Australia's largest companies. Mr. Simpson was previously research director, Enterprise Mobility, advising Gartner clients on the business applications of mobile, wireless and emerging technologies. As well as having 11 years at Gartner, he is a 30-year veteran of the IT industry and a frequent speaker and press commentator on mobile devices, infrastructure, applications and strategy.

Starting as a trainee computer operator at Hertford County Council (UK) on an NCR century machine in 1979, I have witness significant change in IT.. I spent a bulk of my IT years at one of the best IT shops in Australia - ANZ Bank, there I worked through Operations, Systems Programming, Mainframe Automation, Systems Management and Service Delivery. After 20 years it was time to branch out and I founded Hagrid Solutions, a Service Management company establishing and consulting in Service Management solutions for blue ribbon companies, like Tabcorp, Westfield, IAG Insurance, Sensis, NAB etc. During that time it became apparent that the Service Management solutions we installed were extremely poor when it came to reporting and from that our software product known as Xtraction was born. “Self Service Dashboards & Reporting Product” I now head the development and distribution of Xtraction and we now boast a 100+ global user community, our product was recognized in 2011 by Gartner (Cool Vendor & Hype Cycle) and most recently CA Technologies signed as a reseller. I very much look forward growing our user community and exceeding customer expectation. Specialties Cool Software Development & Products

Peter Sondergaard is a senior vice president in Gartner, where he is the global head of Gartner Research. Mr. Sondergaard is responsible for people management and the direction of the global research organization, which includes Semiconductors, IT Infrastructure and Operations, Communications, Software and Services Management, Business of IT, Research Operations Management, and IT provider and end-user organizational roles.

Kristian Steenstrup is a Vice President and Gartner Fellow in Gartner Research and the Industry Services Director for the Energy and Utilities Industry Advisory Service. As a Gartner Fellow, he is involved in cross-topic research across Gartner, leading research on IT and operational technology alignment. Additionally, he conducts and delivers utilities industry research on industry-specific business systems, including EAM, and work and asset management systems, and is responsible for vendor analysis in these areas. Since joining Gartner, Mr. Steenstrup has published research on comparative ERP studies, analysis of business applications in various markets, and application of software technology in the energy and utilities industry.

As Australian Government Chief Information Officer (AGCIO) and Deputy Secretary of the Department of Finance and Deregulation, Ann plays a vital and influential role in bringing about significant policy changes and practical improvements to the Australian Government’s use of ICT. Ann’s office, the Australian Government Information Management Office (AGIMO), sits within the Department of Finance and Deregulation. AGIMO works across government to maintain Australia's position as a leader in the productive application of information and communications technologies. AGIMO’s portfolio of work is substantial and wide-ranging covering both policy and operational activities. AGIMO continues to lead the strategic direction for the government’s use of ICT with a focus on productivity and efficiency, together with the provision of value-add services to agencies. This includes the development of the Cloud Framework to support agencies use of cloud-based services, through the implementation of the coordinated ICT procurement panels for goods and services covering telecommunications, data centres, desktops and software and for the nation-wide TelePresence network. Following the government’s endorsement of Engage: Getting on with Government 2.0, AGIMO, as ‘lead agency’, has substantially completed the implementation of the work program for Government 2.0 reforms. Ann has more than 30 years’ experience in the public sector in Australia and the United Kingdom and has held a number of senior strategic policy development and managerial positions in the ICT public service sector. Ann’s prior experience includes: • General Manager, IT Planning and Refresh, in Centrelink’s IT Group (2003 – 2005); • Principal Adviser, e-Strategy, the National Office of the Information Economy (2002 – 2003); and • Director of e-Government, UK Government (1998 – 2002). Ann is the chair of the OECD’s e-government network – a committee of ICT leaders across OECD member countries. Ann holds a Bachelor of Applied Science from the University of Canberra. November 2011 Ann’s office, the Australian Government Information Management Office (AGIMO), sits within the Department of Finance and Deregulation. AGIMO works across government to maintain Australia's position as a leader in the productive application of information and communications technologies. AGIMO’s portfolio of work is substantial and wide-ranging covering both policy and operational activities. AGIMO continues to lead the strategic direction for the government’s use of ICT with a focus on productivity and efficiency, together with the provision of value-add services to agencies. This includes the development of the Cloud Framework to support agencies use of cloud-based services, through the implementation of the coordinated ICT procurement panels for goods and services covering telecommunications, data centres, desktops and software and for the nation-wide TelePresence network. Following the government’s endorsement of Engage: Getting on with Government 2.0, AGIMO, as ‘lead agency’, has substantially completed the implementation of the work program for Government 2.0 reforms. Ann has more than 30 years’ experience in the public sector in Australia and the United Kingdom and has held a number of senior strategic policy development and managerial positions in the ICT public service sector. Ann’s prior experience includes: • General Manager, IT Planning and Refresh, in Centrelink’s IT Group (2003 – 2005); • Principal Adviser, e-Strategy, the National Office of the Information Economy (2002 – 2003); and • Director of e-Government, UK Government (1998 – 2002). Ann is the chair of the OECD’s e-government network – a committee of ICT leaders across OECD member countries. Ann holds a Bachelor of Applied Science from the University of Canberra.

Travers Stow graduated as a physiotherapist in 1981, spending 13 years in private practice specialising in orthopaedics and sports injuries. After completing an MBA in 1994, he made a career transition to corporate management, initially in bureau based mainframe cost accounting and payroll computer systems, before joining Perpetual Trustee Company in 2000 to integrate a newly acquired master trust superannuation fund. In 2004, Travers accepted a role as Group Executive – Retail services with Australian Unity, a 164 year old mutual company operating in financial services, health insurance, general insurance and retirement villages. After completing a number of business transition projects, he added the Group Executive – Business Technology role to his portfolio. In late 2009, Travers moved to Transurban Group as Chief Information Officer, responsible for technology across the Group’s corporate and tolling systems. In late 2011, Travers oversaw the successful completion of a major new tolling system replacement project on Citylink.

Zarko Sumic, Ph.D., is a Vice President and Distinguished Analyst in Gartner, where he provides innovative strategic and operational advice to Gartner energy clients using his extensive IT leadership and business experience.

Gavin Tay is a Research Director in Gartner Research and a member of the Content, Collaboration and Social team. With more than 17 years of industrial experience in the content management, portal and social media arena, his research focuses on the challenges faced by CIOs, business IT management and architect teams in the adoption, governance, migration and integration of these technologies. Mr. Tay has also been instrumental in constructing complex applications and advising numerous large multinational organizations in the government, telecommunications and financial sectors. He is frequently sought after for his keen understanding of strategies and best practices to complex business processes that solve real business issues. Mr. Tay is based in Singapore.

The story of Pte. Damien Thomlinson, an Australian veteran of the Afghan war, is one that has touched and inspired people around the world. Damien showed an interest in joining the Australian Defence Force from an early age, inspired by his Grandfather, who was also a military man and served his country for many years. For Damien, his dream was always to join the Commandos- one of the most mentally challenging, physically demanding and undeniably dangerous roles in the armed forces. At the age of just 24, Damien became a member of this elite military group. It was while serving in Afghanistan with the 2nd Commando Regiment that Pte. Thomlinson’s life was changed forever. On 3 April 2009 whilst on night patrol in the Tarin Kowt District, South Afghanistan, Damien’s unit drove over an improvised Taliban bomb. Damien suffered horrendous injuries in the explosion, which resulted in both of his legs being amputated. The damage to his body was so severe; it is a miracle he wasn’t killed. Most people could not imagine recovering and moving on from something as debilitating as the loss of two limbs…But Damien isn’t most people and giving up is not in his nature. Testament to his incredible drive and determination, instead of sinking into depression or retreating from the world, Pte. Thomlinson saw the amputation of his legs as just another challenge to be overcome. With no time for self-pity, Damien threw himself into his rehabilitation and set about getting his life back. Following a great deal of commitment and hard work Damien taught himself to walk again in a matter of months.

Eric Thoo is a research director at Gartner with a focus on data management practices and technologies for helping clients formulate insights for action. His primary research coverage is on data integration, and approaches for data warehousing, data quality and governance, and emerging trends concerning the impact of the cloud and software-as-a-service models on data management.

Dr. van Someren has extensive experience in the security industry. Most recently, he served as Chief Security Architect at Juniper Networks, responsible for leading the technology and design direction for the company's Network Security products, as well as promoting Juniper's security solutions to industry and government sectors. Prior to joining Juniper, Dr. van Someren was founder and CTO of the security technology company nCipher Plc. (acquired by Thales in 2008) where he led the research team and directed the technical development. He was also a founder and CTO of ANT Plc, a leading supplier of embedded network software for digital media devices. Van Someren holds a doctorate and First Class degree in computer science from Cambridge University in the UK. He is a fellow of both the Royal Academy of Engineering and the British Computer Society

Andrew Walls is a Research Vice President in Gartner Research, where he specializes in information security practices, tools and markets in social media, enterprise governance, awareness/communications, directories, investigations, managed security services and security program management. Security practices and markets in the Asia/Pacific region are also a focus of his research agenda.

Anne Weatherston is Chief Information Officer and Management Board member at ANZ responsible for the development and maintenance of the infrastructure and technology solutions that support ANZ globally. Prior to joining ANZ in 2010, Anne was Group Chief Information Officer for the Bank of Ireland for four years. In that role she was responsible for the delivery of IT to all Bank of Ireland business units including transformational and operational IT. Anne joined the Bank of Ireland from Abbey/ Santander, where as IT Director she led a major transformation program of the bank’s IT capability both pre and post the acquisition by Santander. Previously, she held various senior positions including Director of UK Business Integration at Gaz de France, as well as Director of Business Strategy, Development and IT for the Student Loans Company in the UK. She has an MBA from the Strathclyde Business School.

Susie Wee is responsible for driving innovation and experience design in Cisco's collaboration products and software services. Previously she served at Hewlett Packard as founding Vice President of the Experience Software Business, and Chief Technology Officer of Client Cloud Services. Susie’s received many awards including Technology Review’s Top 100 Young Innovators, ComputerWorld's Top 40 Innovators under 40, INCITs Technical Excellence, Women In Technology International Hall of Fame, and CNN’s Top Ten Most Influential Women in Technology. She is an IEEE Fellow and has 50+ publications and 40+ patents. Susie received B.S., M.S., and Ph.D. degrees from Massachusetts Institute of Technology.

Zen Wijeyesinghe is based in Sydney Australia and heads up the Northern Region (ACT, NSW, QLD, NT and PNG). Zen has been working in IT industry for over 21 years. Prior to Exinda, he was with Citrix for 5 years and before that, in the Systems Integrator space for over 10 years. Exinda has proven itself to have class leading solutions and Zen is keen to evangelize the many benefits of the solutions, thereby enabling customers to gain far greater control over their networks facilitating a superior experience for the end user base

Alan is a Director and was the original product architect of the Blink Mobility Platform. He is responsible for development, testing, support and education within BlinkMobile. With over 30 years in the computer software industry, Alan was also a founding member and VP of TIBCO through which he has extensive experience in enterprise data architecture and distributed, highly interactive, business solutions. Before TIBCO Alan started and built trading room infrastructure company Teknekron Software Systems around Australia and Asia prior to their purchase by Reuters, and has worked in technical and management roles for Sun Microsystems, Convergent Technologies and Hewlett Packard.

David Willis is a VP and Distinguished Analyst in Gartner Research. He is Chief of Research for Mobility and Communications and runs Gartner's Senior Research Board. Mr. Willis sets the direction and framework for worldwide integrative research across all aspects of mobile computing, mobile devices, networking, and telecommunications equipment and services. He has expertise in the management of mobile computing for large enterprises, including technology selection and policies. He is responsible for research and advisory services in communications planning, metrics, infrastructure and sourcing strategies. He is an advisor in the planning of IP networks for some of the largest enterprise customers in the world, including those in the financial services, government, pharmaceutical, medical, retail and IT outsourcing sectors. As head of Gartner's Senior Research Board, he is responsible for Gartner's major research themes promoted throughout the year, as well as position management and conflict resolution.

Evan Zeng is a Research Director on the Gartner Data Center Research team, where he is a "hybrid" analyst, focusing half-time on TSP vendor research and half-time on end-user research. His research focuses on data center infrastructure and operations, transformation, and modernization. Mr. Zeng joined Gartner in December 2010. His professional experience is wide and includes senior positions in end-user organizations and technology and service provider companies.