The World's Most Important Gathering of
CIOs and Senior IT Executives
21 - 25 October 2012 Orlando, Florida
Tracks By Role
CIO
The CIO program at Symposium concentrates on the issues, decisions, and actions required to enhance IT performance. By defining new sources of IT-led innovation and competitive advantage you will gain the knowledge to make you a more effective leader.
Sessions
CIO Welcome Reception, hosted by IBM
16 October, 2011 (07:00 PM - 08:00 PM)
Join your peers and IBM thought leaders for an exclusive CIO Welcome Reception. Relax, network and learn how other CIOs are moving the ball forward. Be a game-changer like Emmitt Smith, NFL Super Bowl Champion, who will be on hand to inspire you to tackle your business and IT challenges.
Welcome Address
17 October, 2011 (09:30 AM - 09:45 AM)
A personal welcome and introduction to Gartner Symposium/ITxpo 2011.
Gartner Analyst Opening Keynote (Full Version)
17 October, 2011 (09:45 AM - 10:45 AM)
In IT's postmodern role, users are creators as well as consumers. Business leads technology strategy. Customers drive product plans. Innovation occurs not just in closed environments, but openly. You will gain a competitive advantage if you seek the signals and take action. The Gartner Analyst Opening Keynote will explore what it means to re–imagine IT and leadership to drive business success; don't miss this opportunity to experience the trends and insights that will allow you to re–imagine the possibilities for your role, your team and your organization.
The 2012 Gartner Scenario: The Call for a New CIO Manifesto
17 October, 2011 (11:30 AM - 12:30 PM)
Executives around the world have identified increasing economic and business growth as their highest priority. Since this will demand more from IT organizations than just cutting costs, it is time for CIOs to embrace a new CIO manifesto that will declare how generating revenue must become a new and central component of their IT organization’s mission for the rest of this decade and beyond.
The Social Organization: How to Build a Corporate Competency in Social Media
17 October, 2011 (11:30 AM - 12:30 PM)
Based on the new Gartner book, the authors present specific capabilities that organizations must develop to compete in an increasingly interconnected social world. It covers why social media is a powerful enabler of business value and what organizations must do to realize its potential. As well, it addresses how business and IT leaders must lead, manage and facilitate differently in a social organization.
Net IT Out: Let's Go to the Video — Strategic Futures Inspired by YouTube
17 October, 2011 (11:30 AM - 11:50 AM)
Video in companies and governments is expanding and proliferating as use cases expand and gather ground. Find out how it is most effective, how to manage it and how to staff for it to maximize value and minimize risk.
Net IT Out: Information Governance 2011 — Early Majority Best Practices
17 October, 2011 (11:30 AM - 11:50 AM)
More and more enterprises are starting information governance programs. Learn what others are doing in information governance programs in terms of staffing, spending and technology adoption.
Workshop: Insuring the Digital World
17 October, 2011 (11:30 AM - 12:45 PM)
Enterprises are facing shifting business conditions, such as greater consumer use of social media or increasing corporate agility. While companies are increasingly exploring the digital world, new business and IT risks are emerging. Companies require a new approach to risk management and need to assess insurance options to cover these risks.
Workshop: Cloud E-mail - Lessons From the Frontline
17 October, 2011 (11:30 AM - 12:45 PM)
Many CIOs believe that e-mail is a commodity and belongs in the cloud. In fact, cloud e-mail services are immature, and early experiences, pro and con, are relevant to any organization contemplating a variety of cloud provisioning services.
Net IT Out: Five Consumer Trends You Need to Know About
17 October, 2011 (12:00 PM - 12:20 PM)
Consumer markets are becoming the entry point for new technologies that then rapidly spread throughout the enterprise space. This rapid-fire session introduces five hot new technologies from the consumer world that you need to understand — before your competition does!
Symposium/ITxpo CIO Lunch: Leadership in Volatile, Complex and Uncertain Times
17 October, 2011 (12:45 PM - 01:45 PM)
Pulling from nearly a decade of experience as Walmart's president and CEO, Lee Scott will paint a picture of today's challenging social and economic landscape and how it is being shaped by powerful global trends and domestic political gridlock. Scott will discuss opportunities and strategies for distinguishing yourself, your department and your company during these difficult times. He'll also reveal the leadership lessons he learned over his more than three decades in retail and while rising through the ranks of what would become the world's largest corporation.
Case Study: Value Realization of the Real-Time Enterprise
17 October, 2011 (02:00 PM - 03:00 PM)
Visionaries and vendors announced the arrival of the real-time enterprise in the 1990s, but 15 years later many business processes are still slow, disconnected and opaque. Was it a mirage, is it around the corner or did it slip in the back door without anyone noticing?
Gartner's Sustainability Scenario
17 October, 2011 (02:00 PM - 03:00 PM)
The shift to a resource-efficient and more sustainable economy is underway and will have a profound impact on organizations. Enterprises may start their journey with compliance and reporting, but they must quickly move to exploit the real strategic value of the economic and technological transformation. We look at IT's critical role in helping the organization to manage the transition.
Reimagining IT: The 2012 CIO Agenda
17 October, 2011 (02:00 PM - 03:00 PM)
It’s time to re-imagine IT. Radical business and technical change demands that CIOs answer new questions, rather than just find new answers to old ones. Increasingly, we find that more leaders are engaging in a measured process of creative destruction ― overturning old practices in order to liberate resources for future innovation, growth and value. This session will highlight the context challenges facing CIOs today, and how they can open new opportunities by re-imagining IT's role and capability.
CIO Workshop: CIO Time Management
17 October, 2011 (02:00 PM - 03:15 PM)
Changing priorities and role of IT demand CIOs effectively allocate their time. In this workshop, CIOs evaluate how they currently spend their time and develop an action plan to reallocate their efforts in accordance with Gartner research recommendations. The discussion is just as much about what CIOs need to stop doing as well as start doing.
CIO Workshop: Managing Strategic External Relationships
17 October, 2011 (02:00 PM - 03:15 PM)
CIOs are preparing for the next generation of IT. In this journey, the changing role of internal IT juxtaposed with a greater reliance on strategic external relationships will be critical to business and CIO success. We provide key pointers on how to identify and manage these strategic relationships through rich client case studies from around the globe (U.S., Europe, Middle East, India).
CIO Workshop: IT Metrics
17 October, 2011 (02:00 PM - 03:15 PM)
CIOs, like other executives, use metrics for several reasons: to manage performance, to identify opportunities for improved performance, and to communicate value delivered to specific audiences. This workshop explores what metrics work to achieve these ends, and why.
CIO Workshop: How to Run an IT Strategy Kickoff
17 October, 2011 (02:00 PM - 03:15 PM)
Effective IT strategies can be kick-started with a workshop to establish ideas for key programs that will guide the organization from the current position to the desired future state, engaging key stakeholders and securing their participation in the development and shared ownership of the IT strategy.
CIO Workshop: Assessing Governance in Your Enterprise
17 October, 2011 (02:00 PM - 03:15 PM)
This workshop uses the new Gartner Governance Maturity Model as a tool to help participants assess the effectiveness of their governance systems. The maturity model is comprised of enterprise indicators of governance maturity. Participants assess their capabilities in governance compared to best-in-class enterprises.
CIO Workshop: Rewriting the CIO Job Description
17 October, 2011 (02:00 PM - 03:15 PM)
Business expectations for CIOs have reached a tipping point in favor of leading IT's contribution to business value beyond managing operations and infrastructure. This interactive workshop looks at the CIOs current job description and gives participants a structure and guidance to develop new expectations, qualifications and measures for their own professional success.
CIO Workshop: Strengthening the Connection Point — Cultivate Better IT Managers
17 October, 2011 (02:00 PM - 03:15 PM)
Managers are the key connection point in the IT organization. They have the responsibility and potential to enhance the capability and performance of each individual contributor. In this workshop participants gain insight into what makes a manager effective, and through a facilitated discussion learn about innovative approaches to enhance their capability.
Workshop: Putting Mobile CRM in Context for Marketing, Sales and Customer Service
17 October, 2011 (02:00 PM - 03:15 PM)
Smartphones, tablets and Web-enabled mobile device sales continue to rise. Simultaneously, customers' expectations for a great “in context” mobile customer experience are being driven by an increasing number of mobile applications and improvements in mobile Web access.
Workshop: How to Use Information as a Strategy by Implementing a Pattern-Based Strategy
17 October, 2011 (02:00 PM - 03:15 PM)
The Top 10 Strategic Technologies for 2012
17 October, 2011 (05:00 PM - 06:00 PM)
Strategic technologies are those with the potential for significant impact on the enterprise during the next three years. This session presents the Gartner annual list of top 10 technology trends that companies should be factoring into their strategic planning for 2012.
The Battle for Main Street: How Internet Giants Plan to Take Over the Physical World
17 October, 2011 (05:00 PM - 06:00 PM)
Internet business models will soon work in the physical world. Take a picture of a landmark with your smartphone to start a search, or buy a toaster by snapping a picture of it. Diagnose a health issue with a smartphone app, bypassing local healthcare. In this Maverick session, hear how mobile devices are the bridge the Internet giants needed to compete on Main Street, in public facilities and at the malls.
Context-Aware Computing Scenario: New Experiences, New Ecosystems
17 October, 2011 (05:00 PM - 06:00 PM)
Context-aware computing will reshape CIO priorities through 2015. This session looks at the implications from the eyes of business stakeholders, CIOs, application developers and IT staff. Attendees will learn how to be successful in transforming the way customers and employees interact with their enterprise.
Jobs 2021: Radically Rethinking What We Will Do, Where, Why
17 October, 2011 (05:00 PM - 06:00 PM)
As information and technology intersect with emerging business, society and technology trends, new jobs will emerge while old ones disappear. People who deftly navigate the interrelated domains of competence will take the lead. Gartner identifies jobs on the fringe and on the edge – jobs that will drive innovation, ingenuity, market development and revenue for the next decade and beyond.
CIO Town Hall: Critical Issues Facing IT Leaders
17 October, 2011 (05:00 PM - 06:00 PM)
Creating and Executing an Effective Governance Process
17 October, 2011 (05:00 PM - 06:00 PM)
Successfully implementing governance requires both leadership and execution. Great IT leaders are masters of process. They understand that executing governance programs requires process, discipline and creativity. Governance processes are not one size fits all. This session focuses on designing a governance process to suit the specific needs of your enterprise.
Next-Generation IT Organization and Capabilities
17 October, 2011 (05:00 PM - 06:00 PM)
The IT organization and its capabilities are transforming in the face of new demands for speed, innovation, productivity and new technologies. CIOs recognize that their current IT organization has capabilities geared toward developing heavy transaction-based systems of record rather than the lighter-weight information and action-based systems leveraging information, mobility, etc.
CIO Workshop: Applying and Leveraging Gartner’s ITScore Maturity Assessment in Your Organization
17 October, 2011 (05:00 PM - 06:15 PM)
One of the most challenging aspects of driving change across any organization is to define where it is, and where it needs to be. Importantly, any maturity assessment can no longer consider IT as a separate entity as it has become inextricably linked to the organizations they service and enable. Using Gartner’s ITScore methodology to establish the maturity of key organizational entities or roles within your strategy or planning process adds a significant element of credibility. Gartner’s ITScore methodology is a unique way to assess current maturity, establish the target levels required to support future business objectives, and how to get there. This workshop will provide you with an in-depth understanding of ITScore, and how to effectively deploy it to achieve meaningful results in and across your organizations. By attending this workshop you’ll understand: • What is the Gartner ITScore Maturity Assessment? • How can I deploy it in my organization? • How can I tie it into upcoming planning exercises?
CIO Workshop: Building the Virtual Workforce — What You Need to Know and Do
17 October, 2011 (05:00 PM - 06:15 PM)
To find scarce skills, manage costs, provide services 24/7 and get closer to the business and the customer, enterprises must source and manage the workforce beyond physical base and proximity. In this session, learn how to remove the barriers of distance between workforce members and create a highly collaborative and effective virtual workforce.
CIO Workshop: IT Benchmarking Communication and Analysis
17 October, 2011 (05:00 PM - 06:15 PM)
The purpose of harvesting IT benchmarking data, information, analysis and recommendations is often lost after doing so. Many CIOs and their teams often embark upon such baselining without clear goals, an understanding of how they would use the output, or how this information can be used to impact IT performance. This workshop discusses effective benchmarking.
CIO Workshop: The CIO and the Board — Building Your Strategy
17 October, 2011 (05:00 PM - 06:15 PM)
In a recent CIO workshop with 60 attendees, 95% said they present to the board, with more than 10% presenting at every board meeting. In this workshop, join others to discuss how best to insure success in the highly visible atmosphere that is the board of directors, and develop the process to build the plan and the presentation, plus the road map for building strategy based on board interaction.
CIO Workshop: The CIO Edge — Seven Leadership Skills You Need to Drive Results
17 October, 2011 (05:00 PM - 06:15 PM)
CIOs are challenged as never before to lead their companies to achieve value through technology. This leading-edge session outlines seven important principles to establish the foundation of your career and to help shape you into a more effective business executive.
CIO Workshop: Best Practices in Executive Communications
17 October, 2011 (05:00 PM - 06:15 PM)
Having excellent IT practices and sound results is often not enough to guarantee a positive perception by senior leadership. Often, their perceptions of IT are shaped by not only how the IT org delivers on expectations, but also how the CIO communicates results, problems and opportunities. This session focuses on best practices in executive communications with your peers and to the board.
CIO Workshop: IT Metrics (REPEAT SESSION)
17 October, 2011 (05:00 PM - 06:15 PM)
CIOs, like other executives, use metrics for several reasons: to manage performance, to identify opportunities for improved performance, and to communicate value delivered to specific audiences. This workshop explores what metrics work to achieve these ends, and why.
CIO Workshop: IT Strategy
17 October, 2011 (05:00 PM - 06:15 PM)
This workshop will provide participants a roadmap for building an IT Strategy by covering the six phases needed for strategy success. - What are the components of an IT Strategy? - Is the IT Strategy connected to the Business Success? - Making the strategy real, what is needed?
CIO Workshop: IT Organization Design
17 October, 2011 (05:00 PM - 06:15 PM)
As the role of IT shifts within the enterprise so do the boundaries between IT, supported business units and external service providers. Explore how organizational boundaries can shift to create new and desired capabilities. This workshop uses in-depth case studies to explore different options for structuring your IT organization within the enterprise.
CIO Workshop: Crafting IT Service Value Statements and Business-Based SLAs
17 October, 2011 (05:00 PM - 06:15 PM)
Service value statements are essential elements of an IT service portfolio and the basis of creating business based SLAs, but IT leaders struggle mightily with honing their message. This workshop simplifies the process.
Roundtable: Sustainability
17 October, 2011 (05:00 PM - 06:00 PM)
Workshop: Building the Internal Cloud
17 October, 2011 (05:00 PM - 06:15 PM)
Moving from a virtualized server infrastructure to a fully functional internal cloud with orchestration, chargeback and a self-service portal is no simple task. This presentation looks at real-world experiences of building an internal cloud. It defines the architecture, functionality, benefits and vendors necessary to build an internal cloud.
Workshop: What's Beyond 'Like' — Protocols and Practices of the Social Web
17 October, 2011 (05:00 PM - 06:15 PM)
Facebook is the social operating system for the Web, a platform on which businesses and organizations can construct social solutions, using foundational elements such as identity, reputation, connectedness and shared social objects. Other social platforms, including Twitter and Google, are emerging as well. Effective solutions require both technical know-how as well as new business skills.
The Cloud Computing Scenario
18 October, 2011 (08:15 AM - 09:15 AM)
Cloud computing has become the latest in a series of hot industry terms and, as such, is used in many contradictory ways. Several trends such as global class architecture, Web platforms, scalable and elastic processing, and the Internet itself are converging to fuel this phenomenon. The impact will be felt broadly in applications as well as platforms and services.
Judgment Day: Letting the Machines Automate Decision Making
18 October, 2011 (08:15 AM - 09:15 AM)
We are at a tipping point in the Information Age. In the next 40 years, decision making will be automated and managed more effectively by machine-based models than any human. This will have profound impacts on business, society and the economy. CIOs and business professionals need to understand this evolution so they can exploit it rather than become casualties of the new reality. Join this Maverick session to discuss how.
The Social Scenario: Business Gets Social
18 October, 2011 (08:15 AM - 09:15 AM)
The wave of social business will be larger and even more disruptive that the e-business wave that preceded it. In this scenario presentation, we explore the critical trends that are upending relationships among enterprises' employees, business partners, customers and the social Web as business gets social.
Energy Efficiency and Technology Alignment
18 October, 2011 (08:15 AM - 09:15 AM)
Energy efficiency has grown in importance. Political upheaval in the Middle East and recent natural disasters are creating disruptions in global supply chains, and escalating energy costs. Energy efficiency has become an important corporate strategic priority and a critical focus for the IT, sustainability and strategy leaders. This discussion looks at current trends in energy efficiency.
IT Benchmarking: Selecting the Critical Few Metrics of Focus
18 October, 2011 (08:15 AM - 09:15 AM)
CIOs often deal with vary ambiguous IT performance management requirements that make it more difficult to deliver business benefits. To prove success with IT services, internal and external benchmarking is often required, which compounds the predicament of where CIOs should focus their attention.
CIOs Must Break Through an Unsustainable IT Staffing Model
18 October, 2011 (08:15 AM - 09:15 AM)
While businesses face structural change in how their markets, products and business models take shape, those same businesses lag in structural change on the people side. Using IT to define new business rules while maintaining old assumptions around IT people, skills and staffing is a huge business risk. The issue is not a CIO problem; it belongs at the top of senior executives' priority lists.
Little Elephants: How Small Changes Can Make a Huge Impact
18 October, 2011 (08:15 AM - 09:15 AM)
From the Amazon or eBay Buy It Now buttons, to simply making the Okay buttons on ATM terminals green, some innovations can have a disproportionately large impact on the enterprise. This session identifies big small ideas and how to mine them.
CIO Workshop: IT Resources Planning — Standard vs. Actual Costing
18 October, 2011 (08:15 AM - 09:30 AM)
IT cost accounting can be used effectively to manage IT resources. Many organizations use an actual cost system to tie IT expenses to business needs, but maintaining an actual cost system can be onerous. This report explains how a standard cost system can achieve the same benefits with less effort.
CIO Workshop: Higher Education CIO Success in 2012
18 October, 2011 (08:15 AM - 09:30 AM)
Planning for success requires explicit goals, focus and breaking through barriers. CIOs identify their intentions for 2012 and discuss them with peers.
CIO Workshop: Stepping Up Your Benefits Realization Maturity
18 October, 2011 (08:15 AM - 09:30 AM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
CIO Workshop: Enterprise Cost Optimization to the 'New Normal' for State and Local Governments
18 October, 2011 (08:15 AM - 09:30 AM)
We identify the continuing cost optimization problem in SLG and suggest news methods for expanding cost optimization to the other IT-enabled organizations in government. As such, this is a reminder of more traditional IT cost optimization techniques, but more importantly, how the CIO optimize costs in the business of government.
CIO Workshop: How to Run an IT Strategy Kickoff (REPEAT SESSION)
18 October, 2011 (08:15 AM - 09:30 AM)
Effective IT strategies can be kick-started with a workshop to establish ideas for key programs that will guide the organization from the current position to the desired future state, engaging key stakeholders and securing their participation in the development and shared ownership of the IT strategy.
CIO Workshop: Applying and Leveraging Gartner’s ITScore Maturity Assessment in Your Organization (REPEAT SESSION)
18 October, 2011 (08:15 AM - 09:30 AM)
One of the most challenging aspects of driving change across any organization is to define where it is, and where it needs to be. Importantly, any maturity assessment can no longer consider IT as a separate entity as it has become inextricably linked to the organizations they service and enable. Using Gartner’s ITScore methodology to establish the maturity of key organizational entities or roles within your strategy or planning process adds a significant element of credibility. Gartner’s ITScore methodology is a unique way to assess current maturity, establish the target levels required to support future business objectives, and how to get there. This workshop will provide you with an in-depth understanding of ITScore, and how to effectively deploy it to achieve meaningful results in and across your organizations. By attending this workshop you’ll understand: • What is the Gartner ITScore Maturity Assessment? • How can I deploy it in my organization? • How can I tie it into upcoming planning exercises?
Net IT Out: iPad Deployment in the Enterprise
18 October, 2011 (08:15 AM - 08:35 AM)
The session walks the audience through an iPad deployment in an enterprise. It considers the evaluation process, the deployment stage and the assessment of the deployment.
Net IT Out: Driving Innovation Into the Business — New Attitudes and Next Practices
18 October, 2011 (08:45 AM - 09:05 AM)
CIOs and CTOs need to drive innovation not only inside IT, but also into the heart of their organization’s products, services and processes. This tutorial discusses launching, funding and staffing innovation teams and emerging technology groups, including issues such as processes, culture, centralized versus decentralized innovation and emerging trends such as open innovation.
CEO Concerns in 2011 and the IT Implications
18 October, 2011 (09:45 AM - 10:45 AM)
We surveyed over 200 CEOs of large companies worldwide to discover business priorities in the post-recession era and what they think about IT. In this session, discover how business leader imperatives will reshape IT agendas over the next two years and beyond.
Never Mind Consumerization, There Will Be No Consumer
18 October, 2011 (09:45 AM - 10:45 AM)
This session looks at how consumers empowered by increasing access to information and technology will drive personalization, production and consumption processes to the extent that they become "conducers."
Masters of Innovation: What CIOs Can Learn From the World's Best Innovators
18 October, 2011 (09:45 AM - 10:45 AM)
Master innovators create breakthrough results through serial innovation. This presentation highlights what the world's best innovators have in common and what CIOs can learn from them. From innovation in yacht racing to landmine removal to haute cuisine to gaming, our research reveals that master innovators have four common characteristics — and all of them are learnable.
Social Networking's Impact on IT Operations
18 October, 2011 (09:45 AM - 10:45 AM)
Social networking is hugely popular but what is the hype and reality for use within IT I&O? We've been using e-mail, chat, knowledge bases and collaboration tools for decades, and now we have additional tools like wikis, Twitter, crowdsourcing and Facebook to leverage, too. In this presentation, we look at the social networking craze and how to leverage it.
CIO Town Hall: Risk Management
18 October, 2011 (09:45 AM - 10:45 AM)
Risk remains a complex issue in business and technology. Understanding the proven practices for balancing risk posture with business need is the focus of this CIO Town Hall. Learn from your peers about their issues, actions, results and lessons learned in this open forum.
CIO Workshop: Retooling Your Workforce for a New IT
18 October, 2011 (09:45 AM - 11:00 AM)
The economy is slowly moving forward and IT organizations are scrambling to keep up with the demands of the business. The capability of the IT workforce to meet these demands is being evaluated and questioned. In this workshop participants learn approaches to evaluate bench strength and effectively retool their workforce, as well as how to manage the subsequent change.
CIO Workshop: Healthcare Delivery Organization Governance
18 October, 2011 (09:45 AM - 11:00 AM)
Learn how to develop active, clear governance in the healthcare delivery organizations. Work with peers to leverage a governance model to divide decision-making rights and input rights across the spectrum of IT products and services. Review and debate several case examples showing how healthcare delivery organizations have set up their governance mechanisms.
CIO Workshop: Social Media Vision & Strategy
18 October, 2011 (09:45 AM - 11:00 AM)
Competitive advantage is now based on the only sustainable and unique resources in your organization: your people, their experience, their passion, and their genius. If that is the case, the only way to achieve it is through becoming a “Social Organization” and using mass collaboration to reach levels of business performance that transcend the walls of your organization. In this workshop, you will learn the steps toward resolving the fundamental conflict between management responsibility and control to amplify your organization’s capabilities with a highly collaborative culture. In this workshop we will: - Identify candidate “purposes” that form the basis for successfully taking advantage of social media - Identify where you stand in terms of your attitudes to social media and successfully becoming a social organization. - Discuss in the group approaches and opportunities to becoming a social organization. Your take-aways: - The Development of candidate social purposes. - An Assessment of your own organization’s social media aptitude - The Creation of a beginning Social Organization action plan.
CIO Workshop: The Entrepreneurial CIO — Moving the Company to Higher Entrepreneurial Performance
18 October, 2011 (09:45 AM - 11:00 AM)
A critical task for business leaders is an entrepreneurial one: the formation of new businesses that take the existing business to a new future. This workshop uses in-depth case studies to develop entrepreneurial plans for your company and the IT organization.
CIO Workshop: CIO Time Management (REPEAT SESSION)
18 October, 2011 (09:45 AM - 11:00 AM)
Changing priorities and role of IT demand CIOs effectively allocate their time. In this workshop, CIOs evaluate how they currently spend their time and develop an action plan to reallocate their efforts in accordance with Gartner research recommendations. The discussion is just as much about what CIOs need to stop doing as well as start doing.
CIO Workshop: IT Strategy (REPEAT SESSION)
18 October, 2011 (09:45 AM - 11:00 AM)
This workshop will provide participants a roadmap for building an IT Strategy by covering the six phases needed for strategy success. - What are the components of an IT Strategy? - Is the IT Strategy connected to the Business Success? - Making the strategy real, what is needed?
CIO Workshop: How to Run an IT Strategy Kickoff
18 October, 2011 (09:45 AM - 11:00 AM)
Effective IT strategies can be kick-started with a workshop to establish ideas for key programs that will guide the organization from the current position to the desired future state, engaging key stakeholders and securing their participation in the development and shared ownership of the IT strategy.
CIO Workshop: Crafting IT Service Value Statements and Business-Based SLAs (REPEAT SESSION)
18 October, 2011 (09:45 AM - 11:00 AM)
Service value statements are essential elements of an IT service portfolio and the basis of creating business based SLAs, but IT leaders struggle mightily with honing their message. This workshop simplifies the process.
Mid Level Management Quest to the Elusive CIO Seat (Please note that this session is reserved for direct reports to the CIO. This session is designed for aspiring CIOs and therefore not intended for people already in a CIO role.)
18 October, 2011 (09:45 AM - 11:00 AM)
Many mid-level IT executives have misread the path to the CIO seat. This session provides tools and approaches for assessing your current readiness as well as prioritization mechanisms to help you chart your path to the CIO seat. We will explore what are the common disconnects between CXO’s expectations for the CIO position and the mid-level IT executives currently in the organization. Please note that this session is reserved for direct reports to the CIO. This session is designed for aspiring CIOs and therefore not intended for people already in a CIO role.
Net IT Out: Intelligence 2020 — Using Pattern-Based Strategy to Rethink the Art of the Possible
18 October, 2011 (09:45 AM - 10:05 AM)
Business information and intelligence has centered around reporting and advising business on what has happened. Business leaders are becoming more interested in understanding future trends and opportunities. This session focuses on the changing nature of intelligence and how you can significantly impact what IT provides today and what it will do in the future.
Net IT Out: Pattern-Based Strategy — The BI, Applications and BPM Vendor Landscape
18 October, 2011 (10:15 AM - 10:35 AM)
This session describes the Hype Cycle for the evolving technologies used in pattern-based strategies (PBS). It covers established analytic and process management tools, and advanced technology tools for leading-edge projects.
Outside-In Benchmarking: How Do You Know You Have the Right IT?
18 October, 2011 (11:15 AM - 12:15 PM)
Traditional IT benchmarking is inside out, conducted without reference to the larger enterprise. This presentation helps attendees establish IT benchmarks that are enterprise-context-aware.
The Joy of Information Abundance (Why Information Overload Is Wrong)
18 October, 2011 (11:15 AM - 12:15 PM)
This Maverick session poses the question: What if we live in an age of information abundance rather than information overload? Information workers’ jobs are changing – noticing key information will be more important than analysis and decision making. Relying on individual discipline isn’t enough: A professional approach towards attention management will be required to compete in an age of information abundance.
Information as Strategy
18 October, 2011 (11:15 AM - 12:15 PM)
Information strategy wars are coming. The control and differential exploitation of new forms of information will be a defining capability of the most successful companies. CIOs must make this a key part of their role in the firm.
Ask an Analyst: IT Strategy
18 October, 2011 (11:15 AM - 11:35 AM)
Our typical sessions involve an analyst talking for 45 minutes and answering questions for 15. In this new format, the analyst frames the conversation on a particular topic and attendees ask whatever they wanted on the subject, creating a learning experience for all attendees.
CIO Workshop: The CIO and the Board — Building Your Strategy (REPEAT SESSION)
18 October, 2011 (11:15 AM - 12:30 PM)
In a recent CIO workshop with 60 attendees, 95% said they present to the board, with more than 10% presenting at every board meeting. In this workshop, join others to discuss how best to insure success in the highly visible atmosphere that is the board of directors, and develop the process to build the plan and the presentation, plus the road map for building strategy based on board interaction.
CIO Workshop: Strengthening the Connection Point — Cultivate Better IT Managers (REPEAT SESSION)
18 October, 2011 (11:15 AM - 12:30 PM)
Managers are the key connection point in the IT organization. They have the responsibility and potential to enhance the capability and performance of each individual contributor. In this workshop participants gain insight into what makes a manager effective, and through a facilitated discussion learn about innovative approaches to enhance their capability.
CIO Workshop: Stepping Up Your Benefits Realization Maturity (REPEAT SESSION)
18 October, 2011 (11:15 AM - 12:30 PM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
CIO Workshop: The CIO Edge — Seven Leadership Skills You Need to Drive Results (REPEAT SESSION)
18 October, 2011 (11:15 AM - 12:30 PM)
CIOs are challenged as never before to lead their companies to achieve value through technology. This leading-edge session outlines seven important principles to establish the foundation of your career and to help shape you into a more effective business executive.
CIO Workshop: Managing Strategic External Relationships (REPEAT SESSION)
18 October, 2011 (11:15 AM - 12:30 PM)
CIOs are preparing for the next generation of IT. In this journey, the changing role of internal IT juxtaposed with a greater reliance on strategic external relationships will be critical to business and CIO success. We provide key pointers on how to identify and manage these strategic relationships through rich client case studies from around the globe (U.S., Europe, Middle East, India).
Roundtable: Context
18 October, 2011 (11:15 AM - 12:15 PM)
Workshop: Colossal IT Failures and Freakish Successes — Lessons Learned
18 October, 2011 (11:15 AM - 12:30 PM)
Symposium/ITxpo CIO Lunch: Core Incompetencies - I/T and the Dynamics of Strategy
18 October, 2011 (12:30 PM - 01:30 PM)
Business and technical innovations are growing at an ever accelerating rate. Demands for new ideas, new business models, strategies are increasing while the time to create and execute these strategies are falling. This discussion will explore the limitations of current views of strategy. It will focus on limitations caused by innovations within the field of IT. It will conclude with a discussion on the new potential roles for IT and ways to reframe the conversation with CXOs about the current and future IT contributions to their organization’s competitiveness.
The Advancing and Growth Markets Scenario: Explore the Global Opportunity
18 October, 2011 (02:00 PM - 03:00 PM)
Categories like BRICS or “emerging” or geographical groupings like APAC do not reflect the variety of cultural, business, physical, societal and technical challenges (and opportunities) that exist in markets beyond North America and Western Europe. Join Gartner local analysts to explore the similarities, differences and opportunities that exist.
Guest Panel: Executing on Sustainable Business
18 October, 2011 (02:00 PM - 03:00 PM)
After all the discussion, someone has to get down to executing on sustainability. This panel brings together leading IT and sustainability executives to share best practices and experiences in executing on sustainability across a range of industrial sectors.
CIO Power Politics
18 October, 2011 (02:00 PM - 03:00 PM)
Being a CIO requires a sophisticated understanding of power due to the complex nature of the role. The role itself often comes with a certain amount of power, yet the CIO must often deal with a wide array of stakeholders across the enterprise who are equal or superior in power.
Emerging Trend: Digital Convergence and the Internet of Everything
18 October, 2011 (02:00 PM - 03:00 PM)
The migration of IT technology and digitization into the enterprise front office — R&D, products and services, customer relations — has enormous implications for IT organizations and for CIOs. This session explores the trends, issues and emerging best practices, building on a current theme of the CIO research team.
CIO Town Hall: Governance
18 October, 2011 (02:00 PM - 03:00 PM)
Our typical sessions involve an analyst talking for 45 minutes and answering questions for 15. In this new format, the analyst frames the conversation on a particular topic and attendees ask whatever they wanted on the subject, creating a learning experience for all attendees.
Ask an Analyst: Social Media
18 October, 2011 (02:00 PM - 02:20 PM)
CIO Workshop: Moving State and Local Governance Up the 'Political Food Chain'
18 October, 2011 (02:00 PM - 03:15 PM)
This workshop identifies tactics and best practices for moving governance up the political food chain. We point to the need and offer solutions for moving IT governance up the political ladder and expanding IT governance into enabling the business of government.
CIO Workshop: Top Healthcare Delivery CIO Challenges and Solutions
18 October, 2011 (02:00 PM - 03:15 PM)
Healthcare delivery organizations are challenged with increasing change, regulations and demand. This CIO panel from healthcare delivery organizations presents today’s top challenges and discusses solutions. The CIO panel entertains questions from attendees and the moderator.
CIO Workshop: The Entrepreneurial CIO — Moving the Company to Higher Entrepreneurial Performance (REPEAT SESSION)
18 October, 2011 (02:00 PM - 03:15 PM)
A critical task for business leaders is an entrepreneurial one: the formation of new businesses that take the existing business to a new future. This workshop uses in-depth case studies to develop entrepreneurial plans for your company and the IT organization.
CIO Workshop: Retooling Your Workforce for a New IT (REPEAT SESSION)
18 October, 2011 (02:00 PM - 03:15 PM)
The economy is slowly moving forward and IT organizations are scrambling to keep up with the demands of the business. The capability of the IT workforce to meet these demands is being evaluated and questioned. In this workshop participants learn approaches to evaluate bench strength and effectively retool their workforce, as well as how to manage the subsequent change.
CIO Workshop: Social Media Vision & Strategy (REPEAT SESSION)
18 October, 2011 (02:00 PM - 03:15 PM)
Competitive advantage is now based on the only sustainable and unique resources in your organization: your people, their experience, their passion, and their genius. If that is the case, the only way to achieve it is through becoming a “Social Organization” and using mass collaboration to reach levels of business performance that transcend the walls of your organization. In this workshop, you will learn the steps toward resolving the fundamental conflict between management responsibility and control to amplify your organization’s capabilities with a highly collaborative culture. In this workshop we will: - Identify candidate “purposes” that form the basis for successfully taking advantage of social media - Identify where you stand in terms of your attitudes to social media and successfully becoming a social organization. - Discuss in the group approaches and opportunities to becoming a social organization. Your take-aways: - The Development of candidate social purposes. - An Assessment of your own organization’s social media aptitude - The Creation of a beginning Social Organization action plan.
CIO Workshop: Best Practices in Executive Communications (REPEAT SESSION)
18 October, 2011 (02:00 PM - 03:15 PM)
Having excellent IT practices and sound results is often not enough to guarantee a positive perception by senior leadership. Often, their perceptions of IT are shaped by not only how the IT org delivers on expectations, but also how the CIO communicates results, problems and opportunities. This session focuses on best practices in executive communications with your peers and to the board.
CIO Workshop: IT Strategy (REPEAT SESSION)
18 October, 2011 (02:00 PM - 03:15 PM)
This workshop will provide participants a roadmap for building an IT Strategy by covering the six phases needed for strategy success. - What are the components of an IT Strategy? - Is the IT Strategy connected to the Business Success? - Making the strategy real, what is needed?
Net IT Out: Integrate IT and Operational Technology Via Enterprise Architecture to Improve Both
18 October, 2011 (02:00 PM - 02:20 PM)
With operational technology (OT), computers interface with the physical world like sensors and controllers. OT has developed largely independently from the classic IT field. There are best practices in each area that the other must leverage. Also, OT information remains to be highly underutilized. Learn how leading enterprise architecture programs are building the bridge to value.
Roundtable: Best Practices for Moving E-mail to the Cloud
18 October, 2011 (02:00 PM - 03:00 PM)
Attendees share and learn best practices for optimizing cloud e-mail deployments for vendors such as Microsoft, Google and IBM, with a concentration on risk mitigation.
Workshop: IT as the Broker — An Internal/Private Cloud Strategy
18 October, 2011 (02:00 PM - 03:15 PM)
Deciding which applications should go in the internal or public cloud is a critical IT and business decision. This session describes IT as the broker, using heuristics to decide where to place apps. Using self-service provisioning, service catalog and chargeback, IT organizations can build a strategy to position themselves as the IT service broker, thereby protecting digital assets at risk.
Ask an Analyst: Social Media
18 October, 2011 (02:30 PM - 02:50 PM)
Net IT Out: Architecting the Convergence of OT and IT
18 October, 2011 (02:30 PM - 02:50 PM)
Operational technology is converging with IT. Enterprise architects play an important role in helping their organizations making the most of this convergence and the strategic opportunities it offers.
Emerging Trends Radar Screen: The Business Impact of Societal, Technology and Management Trends
19 October, 2011 (09:30 AM - 10:30 AM)
How will business be transformed over the coming decade by societal shifts, innovative management strategies and disruptive technology advances? We examine the trends and technologies that will drive business opportunity, analyze the resulting shifts in business models and highlight case studies of innovative business applications.
Sixteen Long-Followed IT Practices to Kill, When and Why
19 October, 2011 (09:30 AM - 10:30 AM)
What the Board of Directors Wants to Know About IT
19 October, 2011 (09:30 AM - 10:30 AM)
Presenting to the board is always a high-risk situation. This session focuses on helping CIOs identify the information most relevant to the board of directors, as well as new and compelling ways to deliver key messages.
Your Next IT Leader Will Be a Video Game Clan Lord
19 October, 2011 (09:30 AM - 10:30 AM)
A highly engaged IT department requires a focus on collaboration and leadership at all levels of IT. Many gamers have the nascent skills and competencies to become the most effective IT leaders yet. CIOs need to know how to identify and develop these talents.
CIO Town Hall: Mobility
19 October, 2011 (09:30 AM - 10:30 AM)
CIO Workshop: Retooling Your Workforce for a New IT (REPEAT SESSION)
19 October, 2011 (09:30 AM - 10:45 AM)
The economy is slowly moving forward and IT organizations are scrambling to keep up with the demands of the business. The capability of the IT workforce to meet these demands is being evaluated and questioned. In this workshop participants learn approaches to evaluate bench strength and effectively retool their workforce, as well as how to manage the subsequent change.
CIO Workshop: IT Benchmarking Communication and Analysis (REPEAT SESSION)
19 October, 2011 (09:30 AM - 10:45 AM)
The purpose of harvesting IT benchmarking data, information, analysis and recommendations is often lost after doing so. Many CIOs and their teams often embark upon such baselining without clear goals, an understanding of how they would use the output, or how this information can be used to impact IT performance. This workshop discusses effective benchmarking.
CIO Workshop: Crafting IT Service Value Statements and Business-Based SLAs (REPEAT SESSION)
19 October, 2011 (09:30 AM - 10:45 AM)
Service value statements are essential elements of an IT service portfolio and the basis of creating business based SLAs, but IT leaders struggle mightily with honing their message. This workshop simplifies the process.
CIO Workshop: How to Run an IT Strategy Kickoff (REPEAT SESSION)
19 October, 2011 (09:30 AM - 10:45 AM)
Effective IT strategies can be kick-started with a workshop to establish ideas for key programs that will guide the organization from the current position to the desired future state, engaging key stakeholders and securing their participation in the development and shared ownership of the IT strategy.
CIO Workshop: Stepping Up Your Benefits Realization Maturity (REPEAT SESSION)
19 October, 2011 (09:30 AM - 10:45 AM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
CIO Workshop: IT Organization Design (REPEAT SESSION)
19 October, 2011 (09:30 AM - 10:45 AM)
As the role of IT shifts within the enterprise so do the boundaries between IT, supported business units and external service providers. Explore how organizational boundaries can shift to create new and desired capabilities. This workshop uses in-depth case studies to explore different options for structuring your IT organization within the enterprise.
Net IT Out: Management Innovation
19 October, 2011 (09:30 AM - 09:50 AM)
Roundtable: Communicating About Projects — Using Reports and Dashboards to Drive Actions and Decisions
19 October, 2011 (09:30 AM - 10:30 AM)
You spend a lot of time creating dashboards and status reports. Are they effective at driving decision making, action and efficiency? Do executives eagerly await the arrival of the next report, and dive in immediately to the details? Or are you questioning whether anyone even reads them? We’ll discuss format, structure and information requirements for effective reporting.
Stepping Up Your Benefits Realization Maturity
19 October, 2011 (11:00 AM - 12:00 PM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
Reimagining Change Management
19 October, 2011 (11:00 AM - 12:00 PM)
Traditional change management techniques assume top-down sponsorship and central communication. These techniques worked in a world dominated by management hierarchy and mainframe technology. This presentation concentrates on how change management must shift in an environment of global organizations, rapid change, social media and knowledge work.
How to Scale the Enterprise IT Maturity Path
19 October, 2011 (11:00 AM - 12:00 PM)
Enterprise IT maturity is a complex soup of behaviors and capabilities that determine the degree to which an enterprise can strategically benefit from IT. This presentation uses the Gartner ITScore and real accumulated data to provide actionable advice for elevating IT within the enterprise and drive enhanced business results.
CIO Workshop: Strengthening the Connection Point — Cultivate Better IT Managers (REPEAT SESSION)
19 October, 2011 (11:00 AM - 12:15 PM)
Managers are the key connection point in the IT organization. They have the responsibility and potential to enhance the capability and performance of each individual contributor. In this workshop participants gain insight into what makes a manager effective, and through a facilitated discussion learn about innovative approaches to enhance their capability.
CIO Workshop: Best Practices in Executive Communications (REPEAT SESSION)
19 October, 2011 (11:00 AM - 12:15 PM)
Having excellent IT practices and sound results is often not enough to guarantee a positive perception by senior leadership. Often, their perceptions of IT are shaped by not only how the IT org delivers on expectations, but also how the CIO communicates results, problems and opportunities. This session focuses on best practices in executive communications with your peers and to the board.
CIO Workshop: The CIO and the Board — Building Your Strategy (REPEAT SESSION)
19 October, 2011 (11:00 AM - 12:15 PM)
In a recent CIO workshop with 60 attendees, 95% said they present to the board, with more than 10% presenting at every board meeting. In this workshop, join others to discuss how best to insure success in the highly visible atmosphere that is the board of directors, and develop the process to build the plan and the presentation, plus the road map for building strategy based on board interaction.
CIO Workshop: IT Strategy (REPEAT SESSION)
19 October, 2011 (11:00 AM - 12:15 PM)
This workshop will provide participants a roadmap for building an IT Strategy by covering the six phases needed for strategy success. - What are the components of an IT Strategy? - Is the IT Strategy connected to the Business Success? - Making the strategy real, what is needed?
CIO Workshop: Applying and Leveraging Gartner’s ITScore Maturity Assessment in Your Organization (REPEAT SESSION)
19 October, 2011 (11:00 AM - 12:15 PM)
One of the most challenging aspects of driving change across any organization is to define where it is, and where it needs to be. Importantly, any maturity assessment can no longer consider IT as a separate entity as it has become inextricably linked to the organizations they service and enable. Using Gartner’s ITScore methodology to establish the maturity of key organizational entities or roles within your strategy or planning process adds a significant element of credibility. Gartner’s ITScore methodology is a unique way to assess current maturity, establish the target levels required to support future business objectives, and how to get there. This workshop will provide you with an in-depth understanding of ITScore, and how to effectively deploy it to achieve meaningful results in and across your organizations. By attending this workshop you’ll understand: • What is the Gartner ITScore Maturity Assessment? • How can I deploy it in my organization? • How can I tie it into upcoming planning exercises?
CIO Workshop: Managing Strategic External Relationships (REPEAT SESSION)
19 October, 2011 (11:00 AM - 12:15 PM)
CIOs are preparing for the next generation of IT. In this journey, the changing role of internal IT juxtaposed with a greater reliance on strategic external relationships will be critical to business and CIO success. We provide key pointers on how to identify and manage these strategic relationships through rich client case studies from around the globe (U.S., Europe, Middle East, India).
CIO Workshop: Social Media Vision & Strategy (REPEAT SESSION)
19 October, 2011 (11:00 AM - 12:15 PM)
Competitive advantage is now based on the only sustainable and unique resources in your organization: your people, their experience, their passion, and their genius. If that is the case, the only way to achieve it is through becoming a “Social Organization” and using mass collaboration to reach levels of business performance that transcend the walls of your organization. In this workshop, you will learn the steps toward resolving the fundamental conflict between management responsibility and control to amplify your organization’s capabilities with a highly collaborative culture. In this workshop we will: - Identify candidate “purposes” that form the basis for successfully taking advantage of social media - Identify where you stand in terms of your attitudes to social media and successfully becoming a social organization. - Discuss in the group approaches and opportunities to becoming a social organization. Your take-aways: - The Development of candidate social purposes. - An Assessment of your own organization’s social media aptitude - The Creation of a beginning Social Organization action plan.
Symposium/ITxpo CIO Lunch: Radical UI: Imminent Dynamo of Agency
19 October, 2011 (12:15 PM - 01:15 PM)
The last fifteen years of progress have been concerned chiefly with systems distant from the human operator: the network, the web, the cloud. But an equally vast advance is possible via human-machine interface: that part of computation most directly in contact with the human. The spatial operating environment (SOE) offers fluid, virtuosic manipulation and, as critically, enables multi-person, multi-screen, multi-device work patterns. Unusually, this transformative technology traces its roots to (and through) the film Minority Report, whose depiction of spatio-gestural computing is a literal early prototype of present-day commercial efforts. The discussion will ultimately show how such UI will itself bring about a foundational shift in the way professionals use digital technology.
Vendor Roulette: Upping the Ante
19 October, 2011 (01:30 PM - 02:30 PM)
Last year we introduced the forces driving the restructuring of the IT industry and provided a framework for understanding how the future will unfold. Since then, events have happened pretty much as we predicted them, with acquisitions trending toward mobile, social, cloud and globalization. We update our framework and provide a new round of predictions.
CIO Town Hall: CIO Innovation Exchange
19 October, 2011 (01:30 PM - 02:30 PM)
CIO leaders with demonstrated innovation success provide a facilitated peer exchange in a local roundtable format. EXP members come together here to learn from highly innovative CIOs how did they do it.
CIO Workshop: Building the Virtual Workforce — What You Need to Know and Do (REPEAT SESSION)
19 October, 2011 (01:30 PM - 02:45 PM)
To find scarce skills, manage costs, provide services 24/7 and get closer to the business and the customer, enterprises must source and manage the workforce beyond physical base and proximity. In this session, learn how to remove the barriers of distance between workforce members and create a highly collaborative and effective virtual workforce.
CIO Workshop: Financial Services — The Art of the Street
19 October, 2011 (01:30 PM - 02:45 PM)
The Financial Services Technology landscape continues to increase in complexity due to issues predominantly external to technology. These factors include increasing requirements for electronic access to information and trading venues; globalization of markets, investments and businesses; continued uncertainty in the global economy and a rapid shift to new consumer models such as mobile payments. This workshop will provide you with the opportunity to self-select a key topic of interest and have an interactive, facilitated discussion with your peers on some of these top issues. In a non-competitive way, you will have the opportunity to discuss the opportunities and pitfalls associated with these trends and hear firsthand how others are investing to prepare for the continually changing business environment.
CIO Workshop: Multichannel Retail: Making Money When the Customer Is In Charge
19 October, 2011 (01:30 PM - 02:45 PM)
Cross channel shopping is gaining traction as consumers increasingly move fluidly among brick-and-mortar, e-commerce and m-commerce channels. As that trend evolves, consumers will come to expect consistency across channels for merchandise, promotions, andterms and conditions. It will be up to retailers to weave thesemultiple channels into one seamless and pleasant customer experience. This workshop will provide you with the opportunity to work with your peers in identifying and discussing the key issues facing retailers today with regard to multichannel retail. Through non-competitive interaction, real-life best-practice examples and case studies you will discuss the current trends in multichannel retail and learn what companies are doing to ensure their readiness for this change in the retail landscape. The three primary questions you will answer as a result of this workshop are:
CIO Workshop: SmartGrid as a Disruptive Technology: Convergence in the Retail, Telco and Utility Industries
19 October, 2011 (01:30 PM - 02:45 PM)
Ubiquitous two-way communication from the appliance to the generating station and back may represent the closest corollary in the utility industry to mobile bypass in the telecommunications industry. Enabling smart grid technologies combined with the convergence of information and operating technologies onto a single network and platform (IT/OT convergence) augurs fundamental and permanent change to the traditional utility business and operating model. Utilities can expect disruptive change from the inside and aggressive competition with neighboring industries (retail and telecommunications, to name two) from the outside. This workshop will provide the opportunity to work with your peers to identify issues and frame potential responses to three disruptive trends: IT Meets OT, Becoming “THE PREFERRED” Energy Retailer, and Surviving Real-time Billing and Data Acquisition.
CIO Workshop: Manufacturing — Overcome the Challenges With Flexibility and Lessons Learned From Other Industries
19 October, 2011 (01:30 PM - 02:45 PM)
The Manufacturing IT solution scenario is overall stable and there is not much to innovate or to reinvent. That statement is not even close to the truth! As we look into the different challenges that each manufacturing industries faces in different regions, we see opportunities to have IT solutions to influence the business in this arena. We have seen that flexibility, distinctive solutions and analyzing cross industries solutions can take a manufacturing business to a different level. To be successful in manufacturing it is mandatory to have innovation and standardization at the same time. In this workshop you will be with peers that face the same issues and concerns, and we will establish together a baseline for discussion. We will tour into processes and cases, so you will be able to briefly exercise how it can be applicable to your specific situation. And, we will look where a formal innovation process can help.
Net IT Out: How to Significantly Reduce IT Infrastructure & Operations Costs
19 October, 2011 (01:30 PM - 01:50 PM)
I&O is typically 60% or more of the total enterprise IT budget. Most IT leaders have made significant progress to reduce these costs — but much more remains to be done. In this session, we cover 10 key recommended actions that can reduce I&O costs about 10% over 12 months — and 25% or more within three years.
Guest Case Study Panel: Real-World Cloud Computing — Examples From the Field
20 October, 2011 (08:00 AM - 09:00 AM)
Over the past few years enterprises have been experimenting with using public cloud infrastructure services and building private cloud infrastructure. Cloud application services (SaaS) have been around even longer. This presentation examines a variety of real-world cloud implementations to identify best practices to ensure appropriate selection and use of cloud computing.
Pattern-Based Strategy: The Art of Using Information to Impact Strategy and the Role of the CIO
20 October, 2011 (08:00 AM - 09:00 AM)
New information, process change and collaboration are providing rich sources of innovation or disruption to enterprise operations and strategy. Understanding how current and emerging technology can help identify these new patterns and help organizations model the impact and adapt will be a critical skill for IT.
Technology, Business and Society Trends That Will Impact Your Business
20 October, 2011 (08:00 AM - 09:00 AM)
Technology advances steadily, but the impact is measured in the value that people derive from it, so an understanding of societal trends is very important. Businesses exploit technology to meet the needs of people in a profitable or efficient manner. This presentation explores the top trends across technology, business and society, and highlights their complex interrelationships.
Digitization Technology in the Next Wave
20 October, 2011 (08:00 AM - 09:00 AM)
Digitization has moved beyond working on the Web to driving revenue and operations. This changes everything, from the way you interact with customers to the role of IT. This presentation discusses data from more than 2,000 companies and case studies to define what works and the business benefits of digitization.
CIO Workshop: Rewriting the CIO Job Description (REPEAT SESSION)
20 October, 2011 (08:00 AM - 09:15 AM)
Business expectations for CIOs have reached a tipping point in favor of leading IT's contribution to business value beyond managing operations and infrastructure. This interactive workshop looks at the CIOs current job description and gives participants a structure and guidance to develop new expectations, qualifications and measures for their own professional success.
CIO Workshop: Assessing Governance in Your Enterprise (REPEAT SESSION)
20 October, 2011 (08:00 AM - 09:15 AM)
This workshop uses the new Gartner Governance Maturity Model as a tool to help participants assess the effectiveness of their governance systems. The maturity model is comprised of enterprise indicators of governance maturity. Participants assess their capabilities in governance compared to best-in-class enterprises.
Gamification: How Game Mechanics Are Transforming Your Business and Your Behavior
20 October, 2011 (09:30 AM - 10:30 AM)
Gamification is the application of game mechanics to non-game environments, and is set to become one of the major trends in the near future. Game mechanics are being used in many different fields, from marketing to innovation management to social change. The role of planners and architects will shift from being designers of the future state to become the designers of games.
Critical Failures and Strategic Opportunities: Managing Operational Technology
20 October, 2011 (09:30 AM - 10:30 AM)
As operational technology (real time control systems) become more powerful, more pervasive and more widely used, companies will start to experience failure due to mismanagement and outside intrusion. IT departments can assist without having to take over fully; we explore how in this session.
Don’t Bet the Kingdom On ITIL — Beware the Ills of ITIL
20 October, 2011 (09:30 AM - 10:30 AM)
How to Make Money and Win Customers: Context-Aware Computing in the Wild
20 October, 2011 (09:30 AM - 10:30 AM)
Gartner has predicted that context-aware computing will have a net economic impact of $140 billion per year by 2014. Leading organizations are already fielding context-enriched services. This presentation explores how they are increasing revenue and customer engagement.
CIO Workshop: IT Benchmarking Communication and Analysis (REPEAT SESSION)
20 October, 2011 (09:30 AM - 10:45 AM)
The purpose of harvesting IT benchmarking data, information, analysis and recommendations is often lost after doing so. Many CIOs and their teams often embark upon such baselining without clear goals, an understanding of how they would use the output, or how this information can be used to impact IT performance. This workshop discusses effective benchmarking.
CIO Workshop: Assessing Governance in Your Enterprise (REPEAT SESSION)
20 October, 2011 (09:30 AM - 10:45 AM)
This workshop uses the new Gartner Governance Maturity Model as a tool to help participants assess the effectiveness of their governance systems. The maturity model is comprised of enterprise indicators of governance maturity. Participants assess their capabilities in governance compared to best-in-class enterprises.
CIO Workshop: Building the Virtual Workforce — What You Need to Know and Do (REPEAT SESSION)
20 October, 2011 (09:30 AM - 10:45 AM)
To find scarce skills, manage costs, provide services 24/7 and get closer to the business and the customer, enterprises must source and manage the workforce beyond physical base and proximity. In this session, learn how to remove the barriers of distance between workforce members and create a highly collaborative and effective virtual workforce.
CIO Workshop: Stepping Up Your Benefits Realization Maturity (REPEAT SESSION)
20 October, 2011 (09:30 AM - 10:45 AM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
CIO Workshop: The CIO and the Board — Building Your Strategy (REPEAT SESSION)
20 October, 2011 (09:30 AM - 10:45 AM)
In a recent CIO workshop with 60 attendees, 95% said they present to the board, with more than 10% presenting at every board meeting. In this workshop, join others to discuss how best to insure success in the highly visible atmosphere that is the board of directors, and develop the process to build the plan and the presentation, plus the road map for building strategy based on board interaction.
CIO Workshop: IT Metrics (REPEAT SESSION)
20 October, 2011 (09:30 AM - 10:45 AM)
CIOs, like other executives, use metrics for several reasons: to manage performance, to identify opportunities for improved performance, and to communicate value delivered to specific audiences. This workshop explores what metrics work to achieve these ends, and why.
CIO Workshop: The CIO Edge — Seven Leadership Skills You Need to Drive Results (REPEAT SESSION)
20 October, 2011 (09:30 AM - 10:45 AM)
CIOs are challenged as never before to lead their companies to achieve value through technology. This leading-edge session outlines seven important principles to establish the foundation of your career and to help shape you into a more effective business executive.
The Confluence of Context-Aware Computing and Customer Touch Points
20 October, 2011 (11:00 AM - 12:00 PM)
Context-aware computing impacts commerce via targeting and context-driven shopping tools. Context coincides with transitions from silos of stores, catalog and e-commerce to a multichannel world. Consumers see many touchpoints with business and expect to shop, buy, receive and return products and services across them. This shifts business models and impacts revenue for retail and other industries.
CIO Town Hall: Cloud
20 October, 2011 (11:00 AM - 12:00 PM)
Cloud computing is a complex, rapidly evolving phenomenon with long-term implications not only for IT but also for the business as a whole. CIOs must guide business executives and establish appropriate IT teams and projects to ensure that the enterprise does not miss opportunities or make costly mistakes.
CIO Workshop: Managing Strategic External Relationships (REPEAT SESSION)
20 October, 2011 (11:00 AM - 12:15 PM)
CIOs are preparing for the next generation of IT. In this journey, the changing role of internal IT juxtaposed with a greater reliance on strategic external relationships will be critical to business and CIO success. We provide key pointers on how to identify and manage these strategic relationships through rich client case studies from around the globe (U.S., Europe, Middle East, India).
CIO Workshop: Best Practices in Executive Communications (REPEAT SESSION)
20 October, 2011 (11:00 AM - 12:15 PM)
Having excellent IT practices and sound results is often not enough to guarantee a positive perception by senior leadership. Often, their perceptions of IT are shaped by not only how the IT org delivers on expectations, but also how the CIO communicates results, problems and opportunities. This session focuses on best practices in executive communications with your peers and to the board.
CIO Workshop: IT Strategy (REPEAT SESSION)
20 October, 2011 (11:00 AM - 12:15 PM)
This workshop will provide participants a roadmap for building an IT Strategy by covering the six phases needed for strategy success. - What are the components of an IT Strategy? - Is the IT Strategy connected to the Business Success? - Making the strategy real, what is needed?
CIO Workshop: Applying and Leveraging Gartner’s ITScore Maturity Assessment in Your Organization (REPEAT SESSION)
20 October, 2011 (11:00 AM - 12:15 PM)
One of the most challenging aspects of driving change across any organization is to define where it is, and where it needs to be. Importantly, any maturity assessment can no longer consider IT as a separate entity as it has become inextricably linked to the organizations they service and enable. Using Gartner’s ITScore methodology to establish the maturity of key organizational entities or roles within your strategy or planning process adds a significant element of credibility. Gartner’s ITScore methodology is a unique way to assess current maturity, establish the target levels required to support future business objectives, and how to get there. This workshop will provide you with an in-depth understanding of ITScore, and how to effectively deploy it to achieve meaningful results in and across your organizations. By attending this workshop you’ll understand: • What is the Gartner ITScore Maturity Assessment? • How can I deploy it in my organization? • How can I tie it into upcoming planning exercises?
CIO Workshop: IT Organization Design (REPEAT SESSION)
20 October, 2011 (11:00 AM - 12:15 PM)
As the role of IT shifts within the enterprise so do the boundaries between IT, supported business units and external service providers. Explore how organizational boundaries can shift to create new and desired capabilities. This workshop uses in-depth case studies to explore different options for structuring your IT organization within the enterprise.
Net IT Out: Qualifying the Value of a Cloud Computing Project — Outcomes Are the Key
20 October, 2011 (11:00 AM - 11:20 AM)
Cloud computing value comes from measuring and metering the outcomes of a cloud project. These outcomes speak to the heart of what people want from the cloud. Efficiency, economics and customer satisfaction are key. This presentation examines how to value cloud projects and to measure that value.
Net IT Out: Tracking Cloud Adoption — What's the Trend?
20 October, 2011 (11:30 AM - 11:50 AM)
Cloud adoption is not one thing but several threads that cross and run alongside one another. The growth of infrastructure as a service versus SaaS alone is an interesting parallel. Examining different aspects of cloud adoption can be revealing and productive. This presentation explores which trends in cloud computing are proceeding and at what pace.
Benefits Realization Tools and Techniques
20 October, 2011 (01:30 PM - 02:30 PM)
Realizing the benefits of technology and business change is a challenge. The vast majority of benefits realization techniques are financial in nature. But successful benefits realization requires spanning broad issues such as change management, strategy and program management.
A Workforce Without Humans: The Evolution of IT in Post-Human Industry
20 October, 2011 (01:30 PM - 02:30 PM)
The long-run value proposition of IT is not to support the human workforce but to replace it. Virtualization will not simply transform the data center and the desktop, it will revolutionize the workforce. Outsourcing programs is not the next viable, lowest cost of labor market; it is the software and services marketplace with virtual assistant staffing and fully automated business process utilities.
Net IT Out: Reimagining Technical Architecture in the Age of Cloud Computing
20 October, 2011 (01:30 PM - 01:50 PM)
Cloud computing and other alternative delivery models for IT capabilities are revolutionizing the practice of technical architecture. Many organizations have increased their leverage of external providers. When service providers do all the supplying, what’s left for the technical architect to do? This session re-imagines technical architecture for this new reality.
Cloud Computing Disrupts the Vendor Landscape
20 October, 2011 (02:45 PM - 03:45 PM)
Cloud computing is not only impacting enterprises but is also poised to reshape the vendor landscape. The competition is heating up between early cloud leaders as established enterprise players enter the market. A disruptive force of gigantic proportion, cloud computing stands to change the balance of vendor power in many ways.
Tutorial: Green IT — What Next?
20 October, 2011 (02:45 PM - 03:45 PM)
Most enterprises are well on the way to addressing the low-hanging fruit of the green IT program. This session looks at how IT organizations can maintain economically viable momentum, keep the program fresh and relevant, and start implementing sustainable procurement in IT.
Leverage Gartner Tools to Enhance Your IT Budgeting Process
20 October, 2011 (02:45 PM - 03:45 PM)
Roundtable: Application Vendor Selection
20 October, 2011 (02:45 PM - 03:45 PM)
Roundtable: What Makes Social Work?
20 October, 2011 (02:45 PM - 03:45 PM)
Conventional wisdom suggests that employees will instantly adopt social tools if you provide them; after all, no one needed Facebook training, right? In this roundtable, participants discuss why conventional wisdom is wrong, what has worked and what hasn’t when rolling out social software.
Workshop: Benchmarking — How You Can Ensure an Effective Continual Improvement Program
20 October, 2011 (03:45 PM - 05:00 PM)
Amazon's Architecture — Fit for the Enterprise?
20 October, 2011 (04:00 PM - 05:00 PM)
Amazon.com represents a extreme case of SOA-based technical and solution architecture for their Internet-scale store operations. With both its store and Amazon Web Services offerings, they represent a new approach to computing. But, is this the architecture for your enterprise? What are the enterprise lessons from Amazon's extreme approach?
How to Use the New Technologies of Influence to Rule Your Industry
20 October, 2011 (04:00 PM - 05:00 PM)
Over 15 million people have read Dale Carnegie’s “How to Win Friends and Influence People.” We bet that over 14,999,900 of them forgot all that great advice a month later. Just as business software encodes proven processes into the DNA of organizations, we believe technology can act as a pervasive and explicit means to positively influence others — and ourselves — in desired directions.
Roundtable: I&O Vendor Selection
20 October, 2011 (04:00 PM - 05:00 PM)
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