Agenda: Gartner Symposium/ITxpo 2011 | CIO and IT Leader Conference

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Sourcing & Vendor Relationships

These are turbulent times in sourcing as cloud computing, utility services and as-a-service models disrupt traditional deals. Players are merging, new entrants are emerging and offshore geographies are diverging; vendors are finding new ways to interpret existing agreements, increasing the need for vendor management. Navigate these troubled waters with practical help on disruptive trends and all aspects of contract negotiation.

Sessions

Education in a World of Choice, Not Chaos

16 October, 2011 (12:30 PM - 01:30 PM)

Technology has challenged the very definition of school, and the education ecosystem is now a world of choice. How can IT leaders in education prevent from becoming a world of chaos?

The Confluence of Context-Aware Computing and Customer Touch Points

16 October, 2011 (12:30 PM - 01:30 PM)

Context-aware computing impacts commerce via targeting and context-driven shopping tools. Context coincides with transitions from silos of stores, catalog and e-commerce to a multichannel world. Consumers see many touchpoints with business and expect to shop, buy, receive and return products and services across them. This shifts business models and impacts revenue for retail and other industries.

Healthcare Technology Reimagines 'Practice on the Flat of the Curve'

16 October, 2011 (12:30 PM - 01:30 PM)

The intersection of healthcare cost and quality is a fundamental underpinning for solutions needed in all counties struggling with the direction of healthcare. One of the earliest guides to address this issue has been the concept of "practice on the flat of the curve." This presentation will revisit the concept and how technology influences the principle.

Net IT Out: Cloud Computing in Insurance

16 October, 2011 (01:45 PM - 02:05 PM)

In this session we discuss potential use cases for cloud computing in the life and P&C insurance industry. We also assess vertical vendor strategies and discuss likely inhibitors and barriers to cloud computing adoption.

Net IT Out: State of the Core Banking Market

16 October, 2011 (02:15 PM - 02:35 PM)

Many banks seeking to gain traction in this uncertain market come to the conclusion that technology transformation is the response to achieve their strategic business goals — inaction is not an option. What is the reality of transformation and how can component-based core systems and other next generation technologies fulfill the hype?

Prevent Failed Implementations in Government: The 'Slow Trigger, Fast Bullet' Approach

16 October, 2011 (03:00 PM - 04:00 PM)

In typically individualistic western cultures, failure often comes because premature commitments are made before critical stakeholder problems are adequately confronted. This session explains the little-known "slow trigger, fast bullet" approach that has dramatically improved implementation success in many settings.

Net IT Out: Software in Manufactured Products – A Disruptive Game Changer

16 October, 2011 (03:00 PM - 03:20 PM)

Software that delivers product function is having a significant impact on issues ranging from product life cycle management priorities to the mix of skill sets in product development and supply chain processes. This presentation delivers Gartner insight to top priorities for manufacturers incorporating more software into their products.

Real IT Priorities in Government: Winning the Budget Battle

16 October, 2011 (04:15 PM - 05:15 PM)

Priorities aren't real until they are funded, but budget directors and the budget process are often biased in ways that make success harder than it should be. This session analyzes the institutional and behavioral problems to be overcome, along with the tactics helping leading governments to succeed.

Accountable Care Organizations and How They Are Paid: Redefining for Healthcare Payers

16 October, 2011 (04:15 PM - 05:15 PM)

Reshaping healthcare provider behaviors toward outcome-based care requires new financial incentives and disincentives to change the way better medicine can be delivered. Healthcare payer CIOs will be challenged to meet the new payment methodologies’ complexities demanded by accountable care.

Net IT Out: Public/Private Partnerships — Do's and Don't's

16 October, 2011 (04:15 PM - 04:35 PM)

Governments are in search of alternative delivery models and alternative funding models. Public-private partnerships seem to provide the perfect combination. This presentation highlights that, in fact, they are very hard to get right.

Net IT Out: Do You Know Where Your Marketing Data Is?

16 October, 2011 (04:15 PM - 04:35 PM)

Analysis and application of data from advertising and customer channels alongside social media and other sources is critical to a variety of business problems, from detecting key patterns to optimizing costly media expenditures. Many learn the hard way that much of this data is both maintained and owned by third-party agencies. Issues can be avoided by applying the best practices we will describe in this session.

Welcome Address

17 October, 2011 (09:30 AM - 09:45 AM)

A personal welcome and introduction to Gartner Symposium/ITxpo 2011.

Gartner Analyst Opening Keynote (Full Version)

17 October, 2011 (09:45 AM - 10:45 AM)

In IT's postmodern role, users are creators as well as consumers. Business leads technology strategy. Customers drive product plans. Innovation occurs not just in closed environments, but openly. You will gain a competitive advantage if you seek the signals and take action. The Gartner Analyst Opening Keynote will explore what it means to re–imagine IT and leadership to drive business success; don't miss this opportunity to experience the trends and insights that will allow you to re–imagine the possibilities for your role, your team and your organization.

The Organizational Impact of Moving to Enterprise-Class Agile Development

17 October, 2011 (11:30 AM - 12:30 PM)

Enterprise-class agile adoption is about organization and cultural change, an emotive subject bringing out passion on both sides of the argument. Application development organizations need to have a clear adoption strategy.

Cloud Sourcing Opportunities and Risks

17 October, 2011 (11:30 AM - 12:30 PM)

Cloud services is top-of-mind to many organizations. While organizations start to understand what that means when they develop their sourcing strategies, they are seeing larger hurdles when they address the practical side of proving the business case and contracting. This presentation explains the key risks and issues with cloud services and discusses mitigation strategies and options.

Contract Negotiation Clinic: Network and Wireless Services (End-users Only)

17 October, 2011 (11:30 AM - 12:30 PM)

This clinic explains and helps clients with their network sourcing and contracting issues.

Net IT Out: Let's Go to the Video — Strategic Futures Inspired by YouTube

17 October, 2011 (11:30 AM - 11:50 AM)

Video in companies and governments is expanding and proliferating as use cases expand and gather ground. Find out how it is most effective, how to manage it and how to staff for it to maximize value and minimize risk.

Workshop: Cloud E-mail - Lessons From the Frontline

17 October, 2011 (11:30 AM - 12:45 PM)

Many CIOs believe that e-mail is a commodity and belongs in the cloud. In fact, cloud e-mail services are immature, and early experiences, pro and con, are relevant to any organization contemplating a variety of cloud provisioning services.

Workshop: Gartner’s ITScore, an Assessment of Vendor Management Maturity

17 October, 2011 (11:30 AM - 12:45 PM)

This session addresses the maturity of a vendor management program. Looking at processes, people and organization, technology and metrics, attendees will be able to understand levels of maturity and assess their own program. Please note that this session is available to end users only and that preregistration is required. Limited to 30 people.

Net IT Out: The Take-Off With iPads/Media Tablets — Don't Miss the Truly Strategic Issues

17 October, 2011 (12:00 PM - 12:20 PM)

Last year saw a takeoff in media tablets that continues in force. But the key issues are not the capabilities of the devices. Rather, what's strategic — with major impacts on how governments organize to meet their missions — are the disruptive impacts of access to multimedia interactivity on how governments produce and consume information.

Clash of the Infrastructure Megavendors

17 October, 2011 (02:00 PM - 03:00 PM)

Takes a look at the strategies, capabilities and environment facing the major infrastructure vendors — IBM, HP, Cisco, HP, Oracle and EMC — as they vie for customers and jockey for competitive advantage. Potential customers can arm themselves with a deeper understanding of what is driving the actions of these big providers and how to maximize value and minimize risk as a customer.

Contract Negotiation Clinic: Oracle (End-users Only)

17 October, 2011 (02:00 PM - 03:00 PM)

This is an interactive session with a limited number of attendees to discuss negotiating software license agreements with Oracle: how to get the best deal and the best terms and conditions.

CIO Workshop: Managing Strategic External Relationships

17 October, 2011 (02:00 PM - 03:15 PM)

CIOs are preparing for the next generation of IT. In this journey, the changing role of internal IT juxtaposed with a greater reliance on strategic external relationships will be critical to business and CIO success. We provide key pointers on how to identify and manage these strategic relationships through rich client case studies from around the globe (U.S., Europe, Middle East, India).

CIO Workshop: Strengthening the Connection Point — Cultivate Better IT Managers

17 October, 2011 (02:00 PM - 03:15 PM)

Managers are the key connection point in the IT organization. They have the responsibility and potential to enhance the capability and performance of each individual contributor. In this workshop participants gain insight into what makes a manager effective, and through a facilitated discussion learn about innovative approaches to enhance their capability.

The Top 10 Strategic Technologies for 2012

17 October, 2011 (05:00 PM - 06:00 PM)

Strategic technologies are those with the potential for significant impact on the enterprise during the next three years. This session presents the Gartner annual list of top 10 technology trends that companies should be factoring into their strategic planning for 2012.

Contract Negotiation Clinic: SAP (End-users Only)

17 October, 2011 (05:00 PM - 06:00 PM)

This is an interactive session with a limited number of attendees to discuss negotiating software license agreements with SAP: how to get the best deal and the best terms and conditions.

Contract Negotiation Clinic: Microsoft (End-users Only)

17 October, 2011 (05:00 PM - 06:00 PM)

A clinic giving clients specific advice on how to negotiate effective deals with Microsoft. Discuss how to best negotiate enterprise agreements with Microsoft and what terms and conditions are key.

CIO Workshop: The CIO and the Board — Building Your Strategy

17 October, 2011 (05:00 PM - 06:15 PM)

In a recent CIO workshop with 60 attendees, 95% said they present to the board, with more than 10% presenting at every board meeting. In this workshop, join others to discuss how best to insure success in the highly visible atmosphere that is the board of directors, and develop the process to build the plan and the presentation, plus the road map for building strategy based on board interaction.

CIO Workshop: Crafting IT Service Value Statements and Business-Based SLAs

17 October, 2011 (05:00 PM - 06:15 PM)

Service value statements are essential elements of an IT service portfolio and the basis of creating business based SLAs, but IT leaders struggle mightily with honing their message. This workshop simplifies the process.

Roundtable: When Will You Adopt Cloud Services?

17 October, 2011 (05:00 PM - 06:00 PM)

Learn from peers what cloud services and strategies are being adopted and piloted, and what the experiences are to date.

Workshop: What's Beyond 'Like' — Protocols and Practices of the Social Web

17 October, 2011 (05:00 PM - 06:15 PM)

Facebook is the social operating system for the Web, a platform on which businesses and organizations can construct social solutions, using foundational elements such as identity, reputation, connectedness and shared social objects. Other social platforms, including Twitter and Google, are emerging as well. Effective solutions require both technical know-how as well as new business skills.

Net IT Out: Gartner’s Take on IBM

17 October, 2011 (05:30 PM - 05:50 PM)

This session is an evaluation of IBM as a strategic IT vendor in infrastructure, applications and services.

The Cloud Computing Scenario

18 October, 2011 (08:15 AM - 09:15 AM)

Cloud computing has become the latest in a series of hot industry terms and, as such, is used in many contradictory ways. Several trends such as global class architecture, Web platforms, scalable and elastic processing, and the Internet itself are converging to fuel this phenomenon. The impact will be felt broadly in applications as well as platforms and services.

Contract Negotiation Clinic: IBM Software (End-users Only)

18 October, 2011 (08:15 AM - 09:15 AM)

This clinic describes eight steps for optimally priced renewal, transactional and multi-year enterprise agreements with IBM. These steps explain business-as-usual preparation, proposal analysis, license opportunities, contract governance, and terms and conditions as well as provide tips for successful negotiations.

Contract Negotiation Clinic: Buying PCs in Chaotic Times (End-users Only)

18 October, 2011 (08:15 AM - 09:15 AM)

Memory shortages last year and the Japan crisis this year have created pricing anomalies in desktop PC and notebook procurements. Opportunism has exacerbated to problem. In some cases, these unfavorable pricing terms have been extended by poorly written contracts. How can enterprises protect themselves from pricing surprises?

Net IT Out: From Unix to Linux — Going There, Getting There, Being There

18 October, 2011 (08:15 AM - 08:35 AM)

The Unix fortress is appearing more vulnerable. Recent events are casting a shadow on this traditional legacy — seemingly stable, yet also shaken by vendor vicissitudes and policies, M&A activity, life cycle development and road map choices. Users want broader choices, inexpensive platforms, hardware vendor neutrality, consistency and predictability.

The Great Case Management Debate

18 October, 2011 (09:45 AM - 10:45 AM)

Case management is one of the most complex process styles. The challenge of managing these typically customer-facing workflows has captured the attention of many technology and solution providers: ECM suites, BPM suites, composite content applications, ISVs, CRM applications and systems integrators. Come hear this debate about how to better coordinate and manage case work whatever your industry.

Contract Negotiation Clinic: Infrastructure Outsourcing (End-users Only)

18 October, 2011 (09:45 AM - 10:45 AM)

In this interactive workshop, attendees share their concerns and get ideas to avoid major risks when working on an outsourcing contract.

Contract Negotiation Clinic: Network and Wireless Services (End-users Only)

18 October, 2011 (09:45 AM - 10:45 AM)

This clinic explains and helps clients with their network sourcing and contracting issues.

CIO Workshop: The Entrepreneurial CIO — Moving the Company to Higher Entrepreneurial Performance

18 October, 2011 (09:45 AM - 11:00 AM)

A critical task for business leaders is an entrepreneurial one: the formation of new businesses that take the existing business to a new future. This workshop uses in-depth case studies to develop entrepreneurial plans for your company and the IT organization.

CIO Workshop: Crafting IT Service Value Statements and Business-Based SLAs (REPEAT SESSION)

18 October, 2011 (09:45 AM - 11:00 AM)

Roundtable: Effective PMO Approaches for Healthcare

18 October, 2011 (09:45 AM - 10:45 AM)

This end-user panel brings together CIOs who have successfully developed and matured project, program and portfolio management. This is an area of high priority for healthcare CIOs because the much higher profile of IT and dramatic increase in spend and demand has created major prioritization and delivery challenges.

Outside-In Benchmarking: How Do You Know You Have the Right IT?

18 October, 2011 (11:15 AM - 12:15 PM)

Traditional IT benchmarking is inside out, conducted without reference to the larger enterprise. This presentation helps attendees establish IT benchmarks that are enterprise-context-aware.

Contract Negotiation Clinic: Oracle (End-users Only)

18 October, 2011 (11:15 AM - 12:15 PM)

This is an interactive session with a limited number of attendees to discuss negotiating software license agreements with Oracle: how to get the best deal and the best terms and conditions.

Contract Negotiation Clinic: Applications Outsourcing (End-users Only)

18 October, 2011 (11:15 AM - 12:15 PM)

Facilitated by a Gartner expert, the clinic delivers tools and tips aimed at getting you more for less. This clinic is specifically focused on application outsourcing contracts.

CIO Workshop: Strengthening the Connection Point — Cultivate Better IT Managers (REPEAT SESSION)

18 October, 2011 (11:15 AM - 12:30 PM)

CIO Workshop: Managing Strategic External Relationships (REPEAT SESSION)

18 October, 2011 (11:15 AM - 12:30 PM)

Net IT Out: Gartner’s Take on Google

18 October, 2011 (11:15 AM - 11:35 AM)

Google's enormous success in advertising is founding an increasingly broad spectrum of speculative business. How will the Google ecosystem alter your organization's IT and business strategies? Are you already working for Google in some strange future?

Roundtable: Can I Switch Vendors or Am I Locked In?

18 October, 2011 (11:15 AM - 12:15 PM)

Once organizations enter contracts with vendors, they largely feel that they tied into the relationship for a long period of time. This session defines the ties that bind clients and vendors and what issues you will face if you sever that relationship and move delivery back in-house or to another vendor.

Net IT Out: Gartner’s Take on Apple

18 October, 2011 (11:45 AM - 12:05 PM)

This session is linked to the launch of the new, complex vendor initiative to outline the Gartner position on Apple. As a disrupter to traditional business models in mobility, computing and, soon, payment, enterprises have had a love-relationship with Apple. The presentation helps our clients find the best ways to work with Apple to reap the highest benefits.

Contract Negotiation Clinic: SAP (End-users Only)

18 October, 2011 (02:00 PM - 03:00 PM)

This is an interactive session with a limited number of attendees to discuss negotiating software license agreements with SAP: how to get the best deal and the best terms and conditions.

Contract Negotiation Clinic: IBM Software (End-users Only)

18 October, 2011 (02:00 PM - 03:00 PM)

This clinic describes eight steps for optimally priced renewal, transactional and multiyear enterprise agreements with IBM. These steps explain business-as-usual preparation, proposal analysis, license opportunities, contract governance, and terms and conditions as well as provide tips for successful negotiations.

CIO Workshop: The Entrepreneurial CIO — Moving the Company to Higher Entrepreneurial Performance (REPEAT SESSION)

18 October, 2011 (02:00 PM - 03:15 PM)

Roundtable: Discussions on Structuring an Effective IT Sourcing Organization

18 October, 2011 (02:00 PM - 03:00 PM)

In the second half of 2010, Gartner analysts delivered a presentation in several conferences around the world (U.S., U.K., France, Australia, Brazil and Mexico) about how to build the sourcing organization. Here we go one step beyond and explore how to integrate the IT sourcing organization to IT and to the enterprise through governance and collaboration.

Roundtable: Vendor Selection — Best Practices in Selecting BPM Consulting

18 October, 2011 (02:00 PM - 03:00 PM)

BPM is an approach to business process improvement. Many businesses lack sufficient expertise to navigate the process of process change entirely on their own. This session focuses on how and where to get the external resources necessary to help you deal with domain expertise, organizational issues and technologies in BPM projects.

Roundtable: Best Practices for Moving E-mail to the Cloud

18 October, 2011 (02:00 PM - 03:00 PM)

Attendees share and learn best practices for optimizing cloud e-mail deployments for vendors such as Microsoft, Google and IBM, with a concentration on risk mitigation.

Net IT Out: Gartner’s Take on Microsoft

18 October, 2011 (02:30 PM - 02:50 PM)

Microsoft is a complex vendor with offerings that affect nearly every enterprise. In this session, we analyze Microsoft's strategies in key areas such as cloud computing, consumerization, competition with Google and mobility, and provide our assessment of Microsoft's strategies in each of these areas.

Magic Quadrant: Mobile Device Management

18 October, 2011 (06:00 PM - 06:20 PM)

Mobile device management is a market with more than 60 companies claiming to have product in the space. This Magic Quadrant presents the leading vendors and products.

Magic Quadrant: Data Center & Infrastructure Utility Services Outsourcing, North America

18 October, 2011 (06:00 PM - 06:20 PM)

In 2011, Gartner North America completed the Magic Quadrant process for Data Center/IUS Outsourcing. Included in this Magic Quadrant is information for many varied solution approaches as well as alternative delivery models that are impacting the services in the Data Center Outsourcing Magic Quadrant.

Living the Outsourced Life

19 October, 2011 (09:30 AM - 10:30 AM)

This session explains the best practices in developing the organization and operation of IT when outsourcing is part of the operating model.

Guest Case Study: InterContinental Hotel Group’s Use of Industrialized Infrastructure Services

19 October, 2011 (09:30 AM - 10:30 AM)

The future is now. For several years, Gartner has described industrialized services and here we present a client case study of these offerings in action. Intercontinental Hotel Group has shifted a significant portion of their infrastructure – specifically data center and help desk and service desk environment to this new service structure. In this session, the scope, business benefits, timeline, challenges, and overall value will be explored Summary of Business Benefits

Contract Negotiation Clinic: IBM Software (End-users Only)

19 October, 2011 (09:30 AM - 10:30 AM)

Contract Negotiation Clinic: Microsoft (End-users Only)

19 October, 2011 (09:30 AM - 10:30 AM)

A clinic giving clients specific advice on how to negotiate effective deals with Microsoft. Discuss how to best negotiate enterprise agreements with Microsoft and what terms and conditions are key.

CIO Workshop: Crafting IT Service Value Statements and Business-Based SLAs (REPEAT SESSION)

19 October, 2011 (09:30 AM - 10:45 AM)

Net IT Out: Gartner’s Take on SAP

19 October, 2011 (10:00 AM - 10:20 AM)

This presentation will access SAP's recent shift in strategy and what it means for clients. It will explore and evaluate SAP's in-memory computing, cloud efforts, and report on the BOBJ and Sybase acquisitions.

The CIO's Guide to Managing Vendors

19 October, 2011 (11:00 AM - 12:00 PM)

CIOS have spent an entire career building up the skill sets to effectively manage the application of information technology. Often the training and preparation miss how to manage external vendor relationships that are integral to IT success. This presentation presents a concise guide to what CIOs need to know to effectively manage vendors in alignment with business and IT goals.

How to Scale the Enterprise IT Maturity Path

19 October, 2011 (11:00 AM - 12:00 PM)

Enterprise IT maturity is a complex soup of behaviors and capabilities that determine the degree to which an enterprise can strategically benefit from IT. This presentation uses the Gartner ITScore and real accumulated data to provide actionable advice for elevating IT within the enterprise and drive enhanced business results.

Contract Negotiation Clinic: Applications Outsourcing (End-users Only)

19 October, 2011 (11:00 AM - 12:00 PM)

Facilitated by a Gartner expert, the clinic delivers tools and tips aimed at getting you more for less. This clinic is specifically focused on application outsourcing contracts.

Contract Negotiation Clinic: Network and Wireless Services (End-users Only)

19 October, 2011 (11:00 AM - 12:00 PM)

This clinic explains and helps clients with their network sourcing and contracting issues.

CIO Workshop: The CIO and the Board — Building Your Strategy (REPEAT SESSION)

19 October, 2011 (11:00 AM - 12:15 PM)

CIO Workshop: Managing Strategic External Relationships (REPEAT SESSION)

19 October, 2011 (11:00 AM - 12:15 PM)

Magic Quadrant: Help Desk & Desktop, North America

19 October, 2011 (12:30 PM - 12:50 PM)

This theater session will take participants through the process for analyzing the vendors and how to use the Magic Quadrant results to better analyze the vendor most suited for each end-user organization.

Vendor Roulette: Upping the Ante

19 October, 2011 (01:30 PM - 02:30 PM)

Last year we introduced the forces driving the restructuring of the IT industry and provided a framework for understanding how the future will unfold. Since then, events have happened pretty much as we predicted them, with acquisitions trending toward mobile, social, cloud and globalization. We update our framework and provide a new round of predictions.

Boost the Value You Get From Outsourcing in 12 Weeks

19 October, 2011 (01:30 PM - 02:30 PM)

Gartner has to answer a lot of questions on how to improve the value from outsourcing in an organization. This presentation summarizes practical initiatives and recommendations that we gave to these organizations.

Unified Communications and Collaboration Scenario — Is Leveraging Hybrid Solutions the Key?

19 October, 2011 (01:30 PM - 02:30 PM)

Flexible delivery models enabling users to select the optimal cloud and on-premises mix of communications, messaging and collaboration. However, they also pose technical and organizational challenges for CIOs and planners. As Cisco, Microsoft, IBM, Google, Avaya and others battle it out, enterprises must rethink their vendor relations and business models in order to leverage the opportunity.

Contract Negotiation Clinic: SAP (End-users Only)

19 October, 2011 (01:30 PM - 02:30 PM)

This is an interactive session with a limited number of attendees to discuss negotiating software license agreements with SAP: how to get the best deal and the best terms and conditions.

Contract Negotiation Clinic: Applications Outsourcing (End-users Only)

19 October, 2011 (01:30 PM - 02:30 PM)

Facilitated by a Gartner expert, the clinic delivers tools and tips aimed at getting you more for less. This clinic is specifically focused on application outsourcing contracts.

The Market Landscape for Business Process Improvement in 2015

19 October, 2011 (01:30 PM - 01:50 PM)

Business process management (BPM) is causing major changes to the application software, consulting and implementation services, outsourcing and cloud services markets. This session outlines the forces that BPM unleashes and their market impact, and recommends steps to prepare for these changes.

Net IT Out: How to Significantly Reduce IT Infrastructure & Operations Costs

19 October, 2011 (01:30 PM - 01:50 PM)

I&O is typically 60% or more of the total enterprise IT budget. Most IT leaders have made significant progress to reduce these costs — but much more remains to be done. In this session, we cover 10 key recommended actions that can reduce I&O costs about 10% over 12 months — and 25% or more within three years.

Workshop: Linking Key Performance Indicators, Business Outcomes and Service Levels to Drive Service Provider Behavior

19 October, 2011 (01:30 PM - 02:45 PM)

Most organizations use one another to measure success of any outsourcing deal. What is missing is an end-to-end process that will link KPIs, SLAs and technical and process service levels together end-to-end to ensure that all facets of the organizations work together to make sure the success of the company measures the same by each part of the organization.

Net IT Out: Choosing Enterprise GRC Vendors

19 October, 2011 (02:00 PM - 02:20 PM)

This presentation provides an overview of the Enterprise GRC platforms and CCM Magic Quadrants, as well as the Enterprise GRC Consulting MarketScope. Learn the architectural elements of GRC, how to prioritize the investments for GRC technology solutions and the organization needed for operational support of risk management and compliance.

Net IT Out: Gartner’s Take on HP

19 October, 2011 (02:00 PM - 02:20 PM)

As the largest provider of IT equipment and services, HP is present in nearly all large organizations. However, HP's position as a strategic provider is not universal and it is important to consider HP's capabilities and direction.

Guest Case Study Panel: Real-World Cloud Computing — Examples From the Field

20 October, 2011 (08:00 AM - 09:00 AM)

Over the past few years enterprises have been experimenting with using public cloud infrastructure services and building private cloud infrastructure. Cloud application services (SaaS) have been around even longer. This presentation examines a variety of real-world cloud implementations to identify best practices to ensure appropriate selection and use of cloud computing.

Ensuring External Cloud Assurance

20 October, 2011 (08:00 AM - 09:00 AM)

2011 is the year of the great cloud computing experiment, with a series of new security frameworks and risk assessment models. This year, enterprises have begun to apply these new assessment methods through their own evaluation processes, through vendor self-assessment, and increasingly, through third parties. Do we have useful new best practices, or are we just fooling ourselves?

Contract Negotiation Clinic: Buying PCs in Chaotic Times (End-users Only)

20 October, 2011 (08:00 AM - 09:00 AM)

Contract Negotiation Clinic: Infrastructure Outsourcing (End-users Only)

20 October, 2011 (08:00 AM - 09:00 AM)

In this interactive workshop, attendees share their concerns and get ideas to avoid major risks when working on an outsourcing contract.

Net IT Out: Measuring the Effectiveness of Your Vendor

20 October, 2011 (08:00 AM - 08:20 AM)

This presentation focuses on the techniques and measures that can be used to evaluate the effectiveness of your service provider. It allows the audience to learn about the different approaches that can applied to objectively evaluate a vendors performance, and puts in place specific programs and actions to improve it.

Workshop: Gartner’s ITScore, an Assessment of IT Sourcing and Procurement Maturity

20 October, 2011 (08:00 AM - 09:15 AM)

Net IT Out: IT Chargeback — No Longer an Option!

20 October, 2011 (08:30 AM - 08:50 AM)

At one time, rather simple chargeback/allocation schemes could be employed, and many IT organizations deftly side-stepped this highly charged issue. New trends such as cloud computing are forcing IT to take a fresh look here.

Pocket Power: Directions in Mobile Devices and the Management Challenges Ahead

20 October, 2011 (09:30 AM - 10:30 AM)

Mobile devices including smartphones and tablets now outpace PC shipments. We have transitioned from an age of device necessity to an age of device convince. IT has lost the power to control what users have as prices have dropped. This session focuses on how enterprises must stay ahead of these trends and how to adapt to this new environment.

Critical Failures and Strategic Opportunities: Managing Operational Technology

20 October, 2011 (09:30 AM - 10:30 AM)

As operational technology (real time control systems) become more powerful, more pervasive and more widely used, companies will start to experience failure due to mismanagement and outside intrusion. IT departments can assist without having to take over fully; we explore how in this session.

Industrialized Low-Cost and Differentiated Business Value Services

20 October, 2011 (09:30 AM - 10:30 AM)

ILCSs are going to permanently change the value-for-money proposition of IT, like Ryanair or Easy Jet did in the travel industry. ILCSs do enable an accelerated cost optimization and an increased focus on, and funding of, value generating IT initiatives. CIOs, sourcing and operations managers must learn how to exploit ILCS or will need to explain to their CEOs why they are not doing so.

Content Management: Strategies That Deliver Success

20 October, 2011 (09:30 AM - 10:30 AM)

After many years of fragmentation, frustration and failure measures, some strategies and better practices are emerging that showcase ECM's potential for ROI. Business buyers are seeking clear business cases for further investment. We've gathered some of the best proof points in this summary featuring a new MQ, case studies and success measures.

Contract Negotiation Clinic: Infrastructure Outsourcing (End-users Only)

20 October, 2011 (09:30 AM - 10:30 AM)

In this interactive workshop, attendees share their concerns and get ideas to avoid major risks when working on an outsourcing contract.

Contract Negotiation Clinic: Microsoft (End-users Only)

20 October, 2011 (09:30 AM - 10:30 AM)

A clinic giving clients specific advice on how to negotiate effective deals with Microsoft. Discuss how to best negotiate enterprise agreements with Microsoft and what terms and conditions are key.

CIO Workshop: The CIO and the Board — Building Your Strategy (REPEAT SESSION)

20 October, 2011 (09:30 AM - 10:45 AM)

Workshop: Cloud Security — Shield or Vapor?

20 October, 2011 (09:30 AM - 10:45 AM)

This is a debate between two analysts arguing whether cloud security is a shield or a vapor. Cloud is often seen as a shield that relieves enterprises from many — in particular, security — concerns, and puts them onto the cloud providers. Will this be fulfilled, or will the cloud also become an acid vapor, corroding enterprises' IT security, assets, control, ownership and jobs?

The Confluence of Context-Aware Computing and Customer Touch Points

20 October, 2011 (11:00 AM - 12:00 PM)

How to Manage Risk When Your Work Moves Offshore

20 October, 2011 (11:00 AM - 12:00 PM)

The ubiquitous nature of globally delivered IT services might indicate that the sourcing of these activities is mature. However, organizations continue to struggle to identify, manage and mitigate the additional risk of moving work away from "home." This presentation provides a guide to the key actions that you must take to manage the risks associated with using offshore services.

Contract Negotiation Clinic: Infrastructure Outsourcing (End-users Only)

20 October, 2011 (11:00 AM - 12:00 PM)

In this interactive workshop, attendees share their concerns and get ideas to avoid major risks when working on an outsourcing contract.

CIO Workshop: Managing Strategic External Relationships (REPEAT SESSION)

20 October, 2011 (11:00 AM - 12:15 PM)

Net IT Out: Qualifying the Value of a Cloud Computing Project — Outcomes Are the Key

20 October, 2011 (11:00 AM - 11:20 AM)

Cloud computing value comes from measuring and metering the outcomes of a cloud project. These outcomes speak to the heart of what people want from the cloud. Efficiency, economics and customer satisfaction are key. This presentation examines how to value cloud projects and to measure that value.

Net IT Out: Tracking Cloud Adoption — What's the Trend?

20 October, 2011 (11:30 AM - 11:50 AM)

Cloud adoption is not one thing but several threads that cross and run alongside one another. The growth of infrastructure as a service versus SaaS alone is an interesting parallel. Examining different aspects of cloud adoption can be revealing and productive. This presentation explores which trends in cloud computing are proceeding and at what pace.

Negotiating With the Software Megavendors: SAP, Oracle, Microsoft and IBM

20 October, 2011 (01:30 PM - 02:30 PM)

The software landscape continues to consolidate, and with this consolidation comes challenges in dealing with evermore powerful vendors with more tightly controlled terms and conditions. This presentation looks at the trends affecting software licensing, and identifies the most effective approaches in negotiating with the megavendors.

A Workforce Without Humans: The Evolution of IT in Post-Human Industry

20 October, 2011 (01:30 PM - 02:30 PM)

The long-run value proposition of IT is not to support the human workforce but to replace it. Virtualization will not simply transform the data center and the desktop, it will revolutionize the workforce. Outsourcing programs is not the next viable, lowest cost of labor market; it is the software and services marketplace with virtual assistant staffing and fully automated business process utilities.

Contract Negotiation Clinic: IBM Software (End-users Only)

20 October, 2011 (01:30 PM - 02:30 PM)

Net IT Out: Reimagining Technical Architecture in the Age of Cloud Computing

20 October, 2011 (01:30 PM - 01:50 PM)

Cloud computing and other alternative delivery models for IT capabilities are revolutionizing the practice of technical architecture. Many organizations have increased their leverage of external providers. When service providers do all the supplying, what’s left for the technical architect to do? This session re-imagines technical architecture for this new reality.

Workshop: Assessing the Health of Your Outsourcing Relationship

20 October, 2011 (01:30 PM - 02:45 PM)

This session addresses the most critical issues outsourcing relationships face, and will provide a framework for determining the underlying causes and offers recommendations for getting a deal back on track. The session is designed as a workshop so that the attendees will be able to learn from each other along with leveraging the expertise and experience of the Gartner team.