The World's Most Important Gathering of
CIOs and Senior IT Executives
21 - 25 October 2012 Orlando, Florida
Tracks By Role
Applications
The economic and social traditions of the Industrial Age are being rebuilt around collaborative, social, information-driven models. Business leaders seek capabilities to drive breakthroughs in revenue growth, organizational performance, customer loyalty and innovation. Cloud, software as a service, social, collaboration, mobile, integration and intelligence technologies will have a significant impact on how applications are sourced and managed. This track focuses on how these forces will dramatically overhaul the application portfolio and require new skills for application leaders to balance new and legacy investments.
Sessions
Smart Government: Beyond Cities and Planets
16 October, 2011 (12:30 PM - 01:30 PM)
Under increasing pressure to ensure financial, social and environmental sustainability, governments must become smarter at delivering services and managing operations. The session describes what constitutes a smart government strategy in different domains and tiers, what the key technologies are and provides an actionable framework for planning and evaluating relevant vendor offerings.
Key Issues in Media
16 October, 2011 (12:30 PM - 01:30 PM)
The media industry is in the midst of a transformation unleashed by the Internet and digital technology. This session addresses disruptions and opportunities taking place in the media industry.
Hyperdigitization and Its Impact on Financial Services
16 October, 2011 (12:30 PM - 01:30 PM)
Contrary to popular opinion, the financial services industry is not digital. However, one in five dollars, growing to nearly one in four within this decade, is generated by the hyperdigitizing sector of the economy. Is your financial institution equipped to handle and maximize the potential from this trend and turn electrons into revenue?
The Insurance Technical Evolution, 2011–2016
16 October, 2011 (12:30 PM - 01:30 PM)
The insurance business model is evolving, and new strategies made possible due to technology advancements. To stay competitive and differentiate, it is critical that insurers stay aware of the major technical changes and disruptions resulting from their use. This presentation provides examples of major technologies that will change the business models within the industry.
The Confluence of Context-Aware Computing and Customer Touch Points
16 October, 2011 (12:30 PM - 01:30 PM)
Context-aware computing impacts commerce via targeting and context-driven shopping tools. Context coincides with transitions from silos of stores, catalog and e-commerce to a multichannel world. Consumers see many touchpoints with business and expect to shop, buy, receive and return products and services across them. This shifts business models and impacts revenue for retail and other industries.
Net IT Out: Cloud Computing in Government — Debunking the Hype and Getting the Most Out of It
16 October, 2011 (01:45 PM - 02:05 PM)
This sessions explains the use of cloud computing as a complement to other sourcing models, and sheds light on public, private, government and hybrid clouds. It advises government CIOs, IT leaders and business executives about the real value and risks of cloud computing, and suggests a road map based on early deployments, strategic whole-of-government developments and vendor strategies.
Net IT Out: Future PFM – Using Personal Finance to Connect the Customer to Her Past, Present & Future
16 October, 2011 (01:45 PM - 02:05 PM)
Online personal financial management is all the rage for banks seeking to update their online banking. But what is it really good for? Can banks leverage it for loyalty or more product sales, or will it be just another way to deliver customer account information?
Net IT Out: Technologies and Trends That Revitalize the Manufacturing Industry
16 October, 2011 (01:45 PM - 02:05 PM)
The growth of innovative technologies such as embedded software and collaborative design tools is leading to new business opportunities in manufacturing. The session outlines key trends and technologies that will impact the manufacturing industry going forward to optimize their operations, grow into new markets or even transform their business.
Net IT Out: Cloud Computing in Insurance
16 October, 2011 (01:45 PM - 02:05 PM)
In this session we discuss potential use cases for cloud computing in the life and P&C insurance industry. We also assess vertical vendor strategies and discuss likely inhibitors and barriers to cloud computing adoption.
Net IT Out: Innovation in Retail
16 October, 2011 (01:45 PM - 02:05 PM)
Increasingly, retailers need to innovate to attract and retain customers. Innovation is not just about introducing new consumer applications and technologies. This session identifies key components needed to execute a retail innovation strategy.
Net IT Out: Content Without Borders
16 October, 2011 (02:15 PM - 02:35 PM)
Media content touches everyone. This session covers how consumers rely on it for information, entertainment and social activity, and how manufacturers and content service providers depend on it to create demand for new devices and services.
Net IT Out: State of the Core Banking Market
16 October, 2011 (02:15 PM - 02:35 PM)
Many banks seeking to gain traction in this uncertain market come to the conclusion that technology transformation is the response to achieve their strategic business goals — inaction is not an option. What is the reality of transformation and how can component-based core systems and other next generation technologies fulfill the hype?
Net IT Out: The Gamification of Retail
16 October, 2011 (02:15 PM - 02:35 PM)
Gamification is the latest innovative trend that retailers are tapping into to improve customer engagement, build customer loyalty, strengthen their brand and incentivize employees and business partners for better productivity. This session enables retailers to have a clear sense of the benefits and limitations of gamification in achieving their business goals.
Prevent Failed Implementations in Government: The 'Slow Trigger, Fast Bullet' Approach
16 October, 2011 (03:00 PM - 04:00 PM)
In typically individualistic western cultures, failure often comes because premature commitments are made before critical stakeholder problems are adequately confronted. This session explains the little-known "slow trigger, fast bullet" approach that has dramatically improved implementation success in many settings.
How the Media Business Is Shaping Consumerization's Next Wave
16 October, 2011 (03:00 PM - 04:00 PM)
The pattern of consumer technology innovation involves a series of breakthrough products that awakened dormant and unanticipated consumer needs, creating new categories of must-have devices. Once hooked, consumers inevitably bring those devices to work, creating security and support issues for IT. For media, the disruptions caused by these enchanting consumer devices has been far more severe.
Mobile Financial Services — Time to Get Your Hands Dirty
16 October, 2011 (03:00 PM - 04:00 PM)
The use of mobile devices to deliver banking, payment and investment products — mobile financial services — is the subject of key pain points that are damaging revenue prospects. To accommodate the complex value chain a new approach to the design of mobile FS is needed. We introduce a framework with the high-level components required to get started with mobile FS.
The 10 Most Common Mistakes of Life and P&C Insurers During Legacy Modernization, and How to Avoid Them
16 October, 2011 (03:00 PM - 04:00 PM)
Many life and P&C insurers are failing to meet budget and time constraints of their legacy modernization projects. In this presentation we will discuss the ten most common mistakes that are being made and that lead to project failures or cost/budget overruns. We will also provide a number of instrumental action items to address these issues.
Care Management: A Crucial IT Pivot Point in Accountable Care Organizations
16 October, 2011 (03:00 PM - 04:00 PM)
Health information exchange (HIE) is no longer a nominal chore to satisfy community physicians; it is now a key element of IT strategy for accountable care organizations (ACOs). ACOs face a growing number of options for obtaining healthcare services. This presentation identifies the alternative business and technical models and matches them with ACO characteristics.
Net IT Out: Software in Manufactured Products – A Disruptive Game Changer
16 October, 2011 (03:00 PM - 03:20 PM)
Software that delivers product function is having a significant impact on issues ranging from product life cycle management priorities to the mix of skill sets in product development and supply chain processes. This presentation delivers Gartner insight to top priorities for manufacturers incorporating more software into their products.
Net IT Out: The Role of Mobile Commerce in Retail
16 October, 2011 (03:00 PM - 03:20 PM)
Retailers are increasingly looking to harness mobile commerce. In so doing, retail executives will need to carefully balance the need to move quickly in the mobile area against the risks inherent in what is a relatively fragmented applications market.
Net IT Out: Multichannel Forecast — A Major Change in Store
16 October, 2011 (03:30 PM - 03:50 PM)
With the advent of multichannel retailing, the proportion of retailer revenue coming from the store channel will be reduced. Retailers need to understand the impact of this on the store and assess how the role of the store will change for their consumers. These issues are netted out in this session.
Real IT Priorities in Government: Winning the Budget Battle
16 October, 2011 (04:15 PM - 05:15 PM)
Priorities aren't real until they are funded, but budget directors and the budget process are often biased in ways that make success harder than it should be. This session analyzes the institutional and behavioral problems to be overcome, along with the tactics helping leading governments to succeed.
Banking on the Cloud
16 October, 2011 (04:15 PM - 05:15 PM)
The slow but persistent adoption of cloud technologies in banking cannot hide its potential to transform the industry. However, the real focus for cloud should be on the business model as opposed to the technology model. Banking on the cloud will be as revolutionary to financial services as Napster was to the music industry. Are you prepared?
The Move to Mobility: Opportunities and Best Practices Among Insurers
16 October, 2011 (04:15 PM - 05:15 PM)
Many life and P&C insurers are investing in and building the business case for the deployment of mobile devices and applications. This presentation discusses the opportunities for mobility within the insurance industry, the business and technical steps required for successful mobile deployments and the most common pitfalls that insurers will face on the road to mobility.
Net IT Out: How Advanced Are Distribution Management Systems?
16 October, 2011 (04:15 PM - 04:35 PM)
Utilities are increasingly focusing on the development of future energy delivery infrastructure — the so-called intelligent grid (or "smart grid"), which aims to improve network resilience via the use of advanced control functions such as self-healing and event avoidance. This session looks at just how advanced the advanced distribution management systems are.
Net IT Out: Do You Know Where Your Marketing Data Is?
16 October, 2011 (04:15 PM - 04:35 PM)
Analysis and application of data from advertising and customer channels alongside social media and other sources is critical to a variety of business problems, from detecting key patterns to optimizing costly media expenditures. Many learn the hard way that much of this data is both maintained and owned by third-party agencies. Issues can be avoided by applying the best practices we will describe in this session.
Net IT Out: The Power of Me — How Consumers Are Evolving Amidst Utter Connectedness
16 October, 2011 (04:15 PM - 04:35 PM)
Technology is giving new power to consumers. Companies and brands must adjust to these new realities with the idea of technology-enabled "me" marketing where power is shared and brands must appeal to the right combination of heart, mind and spirit. We highlight several companies that are using technology to share power with consumers, and how this is changing their business.
Workshop: Managing the Manufacturing Application Portfolio
16 October, 2011 (04:15 PM - 05:30 PM)
Large manufacturers often have more than 1,000 applications in use across R&D, engineering and manufacturing operations. This causes challenges in IT governance, workforce agility, sharing data and reusing archived data. This workshop shares best strategies and practices to manage a large portfolio of manufacturing-related applications with the intentions of standardizing on a smaller set.
Net IT Out: Should You Rip and Replace Your CIS?
16 October, 2011 (04:45 PM - 05:05 PM)
CIS encompasses systems utility meter-to-cash business processes, with a level of functionality adequate for an integrated utility, and supports customer service needs for utility companies operating in regulated markets. This session examines the key considerations when looking to replace CIS systems.
Net IT Out: New Television Meets Context Aware Computing
16 October, 2011 (04:45 PM - 05:05 PM)
Tech-savvy incumbents in the TV business are emphasizing mobile-device access, not just PC access, to context-aware content in response to consumers who are increasingly tailoring their own content using connected devices, including PCs, media tablets, consumer smartphones, game consoles and Internet-connected TVs.
Welcome Address
17 October, 2011 (09:30 AM - 09:45 AM)
A personal welcome and introduction to Gartner Symposium/ITxpo 2011.
Gartner Analyst Opening Keynote (Full Version)
17 October, 2011 (09:45 AM - 10:45 AM)
In IT's postmodern role, users are creators as well as consumers. Business leads technology strategy. Customers drive product plans. Innovation occurs not just in closed environments, but openly. You will gain a competitive advantage if you seek the signals and take action. The Gartner Analyst Opening Keynote will explore what it means to re–imagine IT and leadership to drive business success; don't miss this opportunity to experience the trends and insights that will allow you to re–imagine the possibilities for your role, your team and your organization.
The 2012 Gartner Scenario: The Call for a New CIO Manifesto
17 October, 2011 (11:30 AM - 12:30 PM)
Executives around the world have identified increasing economic and business growth as their highest priority. Since this will demand more from IT organizations than just cutting costs, it is time for CIOs to embrace a new CIO manifesto that will declare how generating revenue must become a new and central component of their IT organization’s mission for the rest of this decade and beyond.
The Organizational Impact of Moving to Enterprise-Class Agile Development
17 October, 2011 (11:30 AM - 12:30 PM)
Enterprise-class agile adoption is about organization and cultural change, an emotive subject bringing out passion on both sides of the argument. Application development organizations need to have a clear adoption strategy.
The BPM Scenario: From Operational Excellence to Operational Resilience
17 October, 2011 (11:30 AM - 12:30 PM)
Many organizations approach BPM with an old-fashioned mindset of process automation and standardization. BPM challenges conventional thinking about operational excellence, shifting the emphasis from automation and standardization to resilient processes. CIOs have an opportunity to be change agents, guiding business leaders to recognize their own requirements for process adaptability.
The Social Organization: How to Build a Corporate Competency in Social Media
17 October, 2011 (11:30 AM - 12:30 PM)
Based on the new Gartner book, the authors present specific capabilities that organizations must develop to compete in an increasingly interconnected social world. It covers why social media is a powerful enabler of business value and what organizations must do to realize its potential. As well, it addresses how business and IT leaders must lead, manage and facilitate differently in a social organization.
Reimagining Communications: The Gartner Communications Scenario
17 October, 2011 (11:30 AM - 12:30 PM)
The workplace is changing, and business communications systems and policies have to keep up. The explosion in personal mobile devices, widespread availability of cheap Internet capacity and new integrated communications systems are combining to create new opportunities for forward-thinking leaders. Real-time and captured video will pay off in a big way for those who learn to deploy it.
Google and Apple: Disrupting Microsoft and Others
17 October, 2011 (11:30 AM - 12:30 PM)
Google and Microsoft are investing billions of dollars every year, building out data centers to support their cloud offerings, and hoping to be No. 1 in a world where the cloud is central to computing. We focus on the differences between their strategies, and who is likely to succeed most at what.
Workshop: Insuring the Digital World
17 October, 2011 (11:30 AM - 12:45 PM)
Enterprises are facing shifting business conditions, such as greater consumer use of social media or increasing corporate agility. While companies are increasingly exploring the digital world, new business and IT risks are emerging. Companies require a new approach to risk management and need to assess insurance options to cover these risks.
Workshop: Cloud E-mail - Lessons From the Frontline
17 October, 2011 (11:30 AM - 12:45 PM)
Many CIOs believe that e-mail is a commodity and belongs in the cloud. In fact, cloud e-mail services are immature, and early experiences, pro and con, are relevant to any organization contemplating a variety of cloud provisioning services.
Net IT Out: The Take-Off With iPads/Media Tablets — Don't Miss the Truly Strategic Issues
17 October, 2011 (12:00 PM - 12:20 PM)
Last year saw a takeoff in media tablets that continues in force. But the key issues are not the capabilities of the devices. Rather, what's strategic — with major impacts on how governments organize to meet their missions — are the disruptive impacts of access to multimedia interactivity on how governments produce and consume information.
Case Study: Value Realization of the Real-Time Enterprise
17 October, 2011 (02:00 PM - 03:00 PM)
Visionaries and vendors announced the arrival of the real-time enterprise in the 1990s, but 15 years later many business processes are still slow, disconnected and opaque. Was it a mirage, is it around the corner or did it slip in the back door without anyone noticing?
Gartner's Sustainability Scenario
17 October, 2011 (02:00 PM - 03:00 PM)
The shift to a resource-efficient and more sustainable economy is underway and will have a profound impact on organizations. Enterprises may start their journey with compliance and reporting, but they must quickly move to exploit the real strategic value of the economic and technological transformation. We look at IT's critical role in helping the organization to manage the transition.
Contract Negotiation Clinic: Oracle (End-users Only)
17 October, 2011 (02:00 PM - 03:00 PM)
This is an interactive session with a limited number of attendees to discuss negotiating software license agreements with Oracle: how to get the best deal and the best terms and conditions.
CIO Workshop: Strengthening the Connection Point — Cultivate Better IT Managers
17 October, 2011 (02:00 PM - 03:15 PM)
Managers are the key connection point in the IT organization. They have the responsibility and potential to enhance the capability and performance of each individual contributor. In this workshop participants gain insight into what makes a manager effective, and through a facilitated discussion learn about innovative approaches to enhance their capability.
Net IT Out: Building Better Business Cases for Applications
17 October, 2011 (02:00 PM - 02:20 PM)
The investment management process should use the business case as the primary document where costs, risks and benefits associated with investments can be thoroughly investigated. Unfortunately, too many business cases are poorly prepared and this leads to suboptimal investment decisions.
Roundtable: BPMS Implementation Best Practices
17 October, 2011 (02:00 PM - 03:00 PM)
A BPMS is a composition environment, not a development environment. As such, it changes how solutions are designed, architected, implemented, tested and deployed. This session explores best practices for implementing BPMS-base solutions for process management needs.
Workshop: Putting Mobile CRM in Context for Marketing, Sales and Customer Service
17 October, 2011 (02:00 PM - 03:15 PM)
Smartphones, tablets and Web-enabled mobile device sales continue to rise. Simultaneously, customers' expectations for a great “in context” mobile customer experience are being driven by an increasing number of mobile applications and improvements in mobile Web access.
Net IT Out: How Do You Expect to Demonstrate the Value of Applications If You Don't Measure It?
17 October, 2011 (02:30 PM - 02:50 PM)
It seems so basic, but only one-third or fewer applications organizations even measure the value of business projects that include significant application investments. This presentation looks at research into best practices for realizing value, Gartner tools for developing strong credible value propositions and a framework for ensuring you actually harvest the value.
The Top 10 Strategic Technologies for 2012
17 October, 2011 (05:00 PM - 06:00 PM)
Strategic technologies are those with the potential for significant impact on the enterprise during the next three years. This session presents the Gartner annual list of top 10 technology trends that companies should be factoring into their strategic planning for 2012.
The Web AD Scenario: A Fragmented Customer Experience
17 October, 2011 (05:00 PM - 06:00 PM)
Business changes are hitting faster than ever before. Customer experiences are becoming increasingly complex as organizations communicate through an ever-growing list of channels on the Web, mobile, social and beyond. New AD mediums in the cloud put pressure on IT skills and force a higher pace of change. How should you plan your Web AD strategy to support an increasingly fragmented world?
The Battle for Main Street: How Internet Giants Plan to Take Over the Physical World
17 October, 2011 (05:00 PM - 06:00 PM)
Internet business models will soon work in the physical world. Take a picture of a landmark with your smartphone to start a search, or buy a toaster by snapping a picture of it. Diagnose a health issue with a smartphone app, bypassing local healthcare. In this Maverick session, hear how mobile devices are the bridge the Internet giants needed to compete on Main Street, in public facilities and at the malls.
Context-Aware Computing Scenario: New Experiences, New Ecosystems
17 October, 2011 (05:00 PM - 06:00 PM)
Context-aware computing will reshape CIO priorities through 2015. This session looks at the implications from the eyes of business stakeholders, CIOs, application developers and IT staff. Attendees will learn how to be successful in transforming the way customers and employees interact with their enterprise.
CIO's Survival Guide to Fast-Paced E-Commerce Challenges
17 October, 2011 (05:00 PM - 06:00 PM)
CIOs face multiple challenges ranging from new geographies, technologies, architectures and multiple vendor options. Meanwhile, organizations are seeking new ways to engage customers, drive new sales and increase customer satisfaction by providing a useful and engaging customer experience via digital channels. This session takes all these factors into account to help CIOs survive, and thrive.
Contract Negotiation Clinic: SAP (End-users Only)
17 October, 2011 (05:00 PM - 06:00 PM)
This is an interactive session with a limited number of attendees to discuss negotiating software license agreements with SAP: how to get the best deal and the best terms and conditions.
Contract Negotiation Clinic: Microsoft (End-users Only)
17 October, 2011 (05:00 PM - 06:00 PM)
A clinic giving clients specific advice on how to negotiate effective deals with Microsoft. Discuss how to best negotiate enterprise agreements with Microsoft and what terms and conditions are key.
CIO Workshop: The CIO and the Board — Building Your Strategy
17 October, 2011 (05:00 PM - 06:15 PM)
In a recent CIO workshop with 60 attendees, 95% said they present to the board, with more than 10% presenting at every board meeting. In this workshop, join others to discuss how best to insure success in the highly visible atmosphere that is the board of directors, and develop the process to build the plan and the presentation, plus the road map for building strategy based on board interaction.
Workshop: What's Beyond 'Like' — Protocols and Practices of the Social Web
17 October, 2011 (05:00 PM - 06:15 PM)
Facebook is the social operating system for the Web, a platform on which businesses and organizations can construct social solutions, using foundational elements such as identity, reputation, connectedness and shared social objects. Other social platforms, including Twitter and Google, are emerging as well. Effective solutions require both technical know-how as well as new business skills.
Workshop: Building an IT Disaster Recovery Modernization Business Case
17 October, 2011 (05:00 PM - 06:15 PM)
New technologies and enhanced business demands are driving IT disaster recovery modernization (IT-DRM). At this workshop, participants develop a business case that can help justify the implementation of a new IT-DRM strategy. Additionally, they learn the key success factors of IT-DRM and work with peers to share best practices and lessons learned.
Magic Quadrant: Social Software
17 October, 2011 (05:30 PM - 05:50 PM)
All three social software Magic Quadrants are covered in this session: Externally facing social software, social CRM and social software in the workplace. While many of the vendors are similar across segments, the market requirements (and thus ratings) are different. This multisegment review helps attendees better understand the differences.
Magic Quadrant: Master Data Management
17 October, 2011 (05:30 PM - 05:50 PM)
Demand for MDM solutions continues to grow, and organizations can leverage increasingly mature capabilities. But there is still more to do, and the vendor picture continues to change due to acquisitions, plans for new products and changes in positioning. This session explores the vendor landscape via the Gartner Magic Quadrants for MDM solutions.
Net IT Out: Gartner’s Take on IBM
17 October, 2011 (05:30 PM - 05:50 PM)
This session is an evaluation of IBM as a strategic IT vendor in infrastructure, applications and services.
Magic Quadrant: CRM
17 October, 2011 (06:20 PM - 06:40 PM)
This session provides an overview of the CRM Magic Quadrants.
Magic Quadrant: Application Performance Management
17 October, 2011 (06:20 PM - 06:40 PM)
The Application Performance Magic Quadrant provides a deep analysis on the vendor positioning. Participants are advised on best practices of leveraging this Magic Quadrant while making vendor selection.
The Cloud Computing Scenario
18 October, 2011 (08:15 AM - 09:15 AM)
Cloud computing has become the latest in a series of hot industry terms and, as such, is used in many contradictory ways. Several trends such as global class architecture, Web platforms, scalable and elastic processing, and the Internet itself are converging to fuel this phenomenon. The impact will be felt broadly in applications as well as platforms and services.
Managing Application Megavendor Risk: IBM, Microsoft, Oracle and SAP
18 October, 2011 (08:15 AM - 09:15 AM)
Vendor product selection tends to be a very tactical exercise in evaluating functionality and technology. But vendors have the ability to change product direction or even discontinue products at any time. You can mitigate risk choosing the wrong product by understanding the vendors strategy and top installed base issues.
Judgment Day: Letting the Machines Automate Decision Making
18 October, 2011 (08:15 AM - 09:15 AM)
We are at a tipping point in the Information Age. In the next 40 years, decision making will be automated and managed more effectively by machine-based models than any human. This will have profound impacts on business, society and the economy. CIOs and business professionals need to understand this evolution so they can exploit it rather than become casualties of the new reality. Join this Maverick session to discuss how.
Application and Data Integration: Converging Disciplines or Not?
18 October, 2011 (08:15 AM - 09:15 AM)
A chasm exists between the disciplines of application integration and data integration. These domains don’t intersect without conscious effort by IT management and project teams. However, there are huge synergies between these domains from both a technology and practice point of view. Organizations must federate these activities and integrate the technologies to reduce costs and increase business agility.
Energy Efficiency and Technology Alignment
18 October, 2011 (08:15 AM - 09:15 AM)
Energy efficiency has grown in importance. Political upheaval in the Middle East and recent natural disasters are creating disruptions in global supply chains, and escalating energy costs. Energy efficiency has become an important corporate strategic priority and a critical focus for the IT, sustainability and strategy leaders. This discussion looks at current trends in energy efficiency.
The Mobile Scenario — Confusion, Complexity and Opportunity Through 2015
18 October, 2011 (08:15 AM - 09:15 AM)
In 2011, hundreds of new handsets and tablets will appear and new services will emerge, exploiting payment, context, social networking and location-based advertising. Employees will become more like consumers and enterprises will develop and manage applications on a wider range of platforms than ever before. Find out how to turn this complexity into opportunity.
A Framework for Creating Value From Information Assets: The Key to Information Management Success
18 October, 2011 (08:15 AM - 09:15 AM)
Information-related challenges are among the most significant issues facing CIOs and business leaders. Lack of agility, increased costs and governance risks arising from the rapidly expanding information landscape will derail many. The information capabilities framework describes the collection of capabilities that allow the enterprise to create value from information assets and addresses these challenges.
CIO Workshop: Stepping Up Your Benefits Realization Maturity
18 October, 2011 (08:15 AM - 09:30 AM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
Roundtable: Functions and IT Strategy for Provider-Based Care Management
18 October, 2011 (08:15 AM - 09:15 AM)
As healthcare deliver organizations become or collaborate in accountable care organizations (ACOs), a key new area of functionality is care management. Requirements include analytics and workflow for care managers. Architectural issues include the availability of a common electronic health record. Attendees share their experience performing care management and assessing requirements.
Roundtable: From Mass to 'Me' Marketing — Staying One Step Ahead of Consumer Demand
18 October, 2011 (08:15 AM - 09:15 AM)
Old marketing paradigms continue to be demolished with the advent of social and mobile technologies that are making it easy for consumers to demand more personalized attention. Consumer goods companies must adjust to these new realities or risk irrelevancy. As IT leaders, how do you stay one step ahead of the increasing demands and rising expectations of the marketing department and their agencies?
Workshop: Gartner’s ITScore, an Assessment of Application Organizations’ Maturity
18 October, 2011 (08:15 AM - 09:30 AM)
The Gartner ITScore for Application Organizations is a quick yet proven way to get sophisticated and objective assessment of your organization's maturity, compare it with industry trends and identify priorities. A recently released set of enhanced assessment features makes this a must-attend workshop for any application leaders interested in learning how to boost effectiveness of their organizations.
Never Mind Consumerization, There Will Be No Consumer
18 October, 2011 (09:45 AM - 10:45 AM)
This session looks at how consumers empowered by increasing access to information and technology will drive personalization, production and consumption processes to the extent that they become "conducers."
Masters of Innovation: What CIOs Can Learn From the World's Best Innovators
18 October, 2011 (09:45 AM - 10:45 AM)
Master innovators create breakthrough results through serial innovation. This presentation highlights what the world's best innovators have in common and what CIOs can learn from them. From innovation in yacht racing to landmine removal to haute cuisine to gaming, our research reveals that master innovators have four common characteristics — and all of them are learnable.
Applications Overhaul: Nine Critical Success Factors for Business Value
18 October, 2011 (09:45 AM - 10:45 AM)
Dealing with the bloated and aging application portfolio demands a clear understanding of the current state and a strong will to overcome obstacles. This presentation summarizes three years of Gartner research into the topic of application overhaul.
DevOps and the Cloud Operating Model
18 October, 2011 (09:45 AM - 10:45 AM)
The session describes the unconventional manner in which large public cloud providers are able to deliver their services at a scale and level of agility currently unmatched in the enterprise.
The Great Case Management Debate
18 October, 2011 (09:45 AM - 10:45 AM)
Case management is one of the most complex process styles. The challenge of managing these typically customer-facing workflows has captured the attention of many technology and solution providers: ECM suites, BPM suites, composite content applications, ISVs, CRM applications and systems integrators. Come hear this debate about how to better coordinate and manage case work whatever your industry.
CIO Workshop: The Entrepreneurial CIO — Moving the Company to Higher Entrepreneurial Performance
18 October, 2011 (09:45 AM - 11:00 AM)
A critical task for business leaders is an entrepreneurial one: the formation of new businesses that take the existing business to a new future. This workshop uses in-depth case studies to develop entrepreneurial plans for your company and the IT organization.
Net IT Out: Intelligence 2020 — Using Pattern-Based Strategy to Rethink the Art of the Possible
18 October, 2011 (09:45 AM - 10:05 AM)
Business information and intelligence has centered around reporting and advising business on what has happened. Business leaders are becoming more interested in understanding future trends and opportunities. This session focuses on the changing nature of intelligence and how you can significantly impact what IT provides today and what it will do in the future.
Roundtable: Financial Services in the Cloud
18 October, 2011 (09:45 AM - 10:45 AM)
This session encourages financial institutions to discuss use cases and ROI for cloud initiatives. Attendees discuss with their peers how, where and why banks and insurers have adopted cloud computing. Best practices to achieve business performance, ongoing challenges and critical success factors are discussed.
Roundtable: Strategic Technology Map for North American Life and P&C Insurers
18 October, 2011 (09:45 AM - 10:45 AM)
In this session we discuss the Gartner strategic technology road map methodology and discuss the benefits of this new research approach. Participants have the option to participate in this research and get a personalized strategic technology map for their organization.
Net IT Out: Pattern-Based Strategy — The BI, Applications and BPM Vendor Landscape
18 October, 2011 (10:15 AM - 10:35 AM)
This session describes the Hype Cycle for the evolving technologies used in pattern-based strategies (PBS). It covers established analytic and process management tools, and advanced technology tools for leading-edge projects.
Outside-In Benchmarking: How Do You Know You Have the Right IT?
18 October, 2011 (11:15 AM - 12:15 PM)
Traditional IT benchmarking is inside out, conducted without reference to the larger enterprise. This presentation helps attendees establish IT benchmarks that are enterprise-context-aware.
Accelerating Innovation by Adopting a Pace-Layered Application Strategy
18 October, 2011 (11:15 AM - 12:15 PM)
Business strategy and market conditions change faster than IT systems can adapt. In 2010, Gartner introduced the pace layered application strategy framework: an approach that segments the application portfolio based on business value and rate of change. This presentation introduces the concept and provides guidance on adoption, governance and change management.
Bigger Than Big Data – How to Win in the Data Economy
18 October, 2011 (11:15 AM - 12:15 PM)
Terms like big data, open data and linked data are part of a new era in which the economics of data (not the economics of applications, software or hardware) drive competitive advantage. Winning organizations understand the stages of the data economy and overcome information silos through information sharing.
Moving From Security Silos to Enterprise Security Intelligence
18 October, 2011 (11:15 AM - 12:15 PM)
CIOs struggle with a security concept based on monitoring of silos: networks, desktops, DBMS and apps, the analysis of which is limited to a reporting. This concept should be transformed into enterprise security intelligence, enabling interaction of security technologies to raise accuracy and breadth; and correlation of security and contextual information to bridge security with enterprise values.
Contract Negotiation Clinic: Oracle (End-users Only)
18 October, 2011 (11:15 AM - 12:15 PM)
This is an interactive session with a limited number of attendees to discuss negotiating software license agreements with Oracle: how to get the best deal and the best terms and conditions.
CIO Workshop: Strengthening the Connection Point — Cultivate Better IT Managers (REPEAT SESSION)
18 October, 2011 (11:15 AM - 12:30 PM)
Managers are the key connection point in the IT organization. They have the responsibility and potential to enhance the capability and performance of each individual contributor. In this workshop participants gain insight into what makes a manager effective, and through a facilitated discussion learn about innovative approaches to enhance their capability.
CIO Workshop: Stepping Up Your Benefits Realization Maturity (REPEAT SESSION)
18 October, 2011 (11:15 AM - 12:30 PM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
Net IT Out: Business Value of In-Memory Computing
18 October, 2011 (11:15 AM - 11:35 AM)
In-memory computing is an exciting new technology, but what for? This session looks at examples of applications of the technology to real business problems and how they will create value.
Net IT Out: Gartner’s Take on Google
18 October, 2011 (11:15 AM - 11:35 AM)
Google's enormous success in advertising is founding an increasingly broad spectrum of speculative business. How will the Google ecosystem alter your organization's IT and business strategies? Are you already working for Google in some strange future?
Net IT Out: In-Memory Computing — Thinking the Unthinkable Applications
18 October, 2011 (11:45 AM - 12:05 PM)
Technology advances are making technically possible and economically affordable the shifting of the primary locus for online data from disks to computers’ central memory. This will drive radical changes in hardware, software and architectures, enabling previously unthinkable applications that will deliver real-time business value by merging transactional systems and analytics.
Net IT Out: Gartner’s Take on Apple
18 October, 2011 (11:45 AM - 12:05 PM)
This session is linked to the launch of the new, complex vendor initiative to outline the Gartner position on Apple. As a disrupter to traditional business models in mobility, computing and, soon, payment, enterprises have had a love-relationship with Apple. The presentation helps our clients find the best ways to work with Apple to reap the highest benefits.
Magic Quadrant: E-Commerce
18 October, 2011 (01:30 PM - 01:50 PM)
This session provides insight on the evaluation criteria used to evaluate the vendors in the e-commerce marketplace as well as vendor products and services.
Application Overhaul: IT Modernization Efforts Drive the Process
18 October, 2011 (02:00 PM - 03:00 PM)
Application Overhaul efforts will provide long-term benefits to any application strategy. New application delivery styles will change how applications are implemented and managed. Therefore modernizing the existing portfolio is a must for any organization that wants to manage their applications as assets with a lifecycle.
Guest Case Study: Using Pace Layering to Deliver Business Applications Faster
18 October, 2011 (02:00 PM - 03:00 PM)
Most IT organizations are under tremendous pressure to deliver new application capabilities to support emerging business strategies. Traditional development and governance methods can't keep up. This session shows examples of how companies manage fast-changing applications differently from less volatile parts of the application portfolio to be more responsive to the business.
Ten Lessons Learned In Real-Time Operational Intelligence
18 October, 2011 (02:00 PM - 03:00 PM)
Business dashboards are everywhere, but poor design, alert fatigue and information glut threaten to overwhelm their potential benefits. Fast and effective decision making depends on understanding pattern-based strategies and operational tempo.
CIO Workshop: Moving State and Local Governance Up the 'Political Food Chain'
18 October, 2011 (02:00 PM - 03:15 PM)
This workshop identifies tactics and best practices for moving governance up the political food chain. We point to the need and offer solutions for moving IT governance up the political ladder and expanding IT governance into enabling the business of government.
CIO Workshop: The Entrepreneurial CIO — Moving the Company to Higher Entrepreneurial Performance (REPEAT SESSION)
18 October, 2011 (02:00 PM - 03:15 PM)
A critical task for business leaders is an entrepreneurial one: the formation of new businesses that take the existing business to a new future. This workshop uses in-depth case studies to develop entrepreneurial plans for your company and the IT organization.
Roundtable: Best Practices for Moving E-mail to the Cloud
18 October, 2011 (02:00 PM - 03:00 PM)
Attendees share and learn best practices for optimizing cloud e-mail deployments for vendors such as Microsoft, Google and IBM, with a concentration on risk mitigation.
Workshop: Getting Started With Pace Layers
18 October, 2011 (02:00 PM - 03:15 PM)
In 2010, Gartner introduced the pace layered application strategy framework: an approach that segments the application portfolio based on business value and rate of change. This workshop introduces the concept and takes attendees through exercises designed to begin the process of implementing pace layers.
Net IT Out: Architecting the Convergence of OT and IT
18 October, 2011 (02:30 PM - 02:50 PM)
Operational technology is converging with IT. Enterprise architects play an important role in helping their organizations making the most of this convergence and the strategic opportunities it offers.
Magic Quadrant: Horizontal Portal
18 October, 2011 (06:00 PM - 06:20 PM)
Magic Quadrant: Enterprise Content Management
18 October, 2011 (06:00 PM - 06:20 PM)
Enterprise content management (ECM) is both a strategy to deal with all types of content and a set of software products that can manage the entire content life cycle. This session reviews the latest Gartner ECM Magic Quadrant, and highlights related research on Web, video, social and other critical content management topics.
Magic Quadrant: Corporate Performance Management Suites
18 October, 2011 (06:30 PM - 06:50 PM)
Corporate performance management supports both cost optimization and growth initiatives, and should be a priority initiative for organizations to deliver short- and long-term strategic benefits to the business. This session examines the market for providers offering software to support CPM goals.
Cloud Platforms as a Service Will Change Your IT Strategy
19 October, 2011 (09:30 AM - 10:30 AM)
Cloud application platforms (PaaS) offer an alternative business and technology model for creating and utilizing software solutions. This session examines how this innovation will change your IT strategy.
Your Next IT Leader Will Be a Video Game Clan Lord
19 October, 2011 (09:30 AM - 10:30 AM)
A highly engaged IT department requires a focus on collaboration and leadership at all levels of IT. Many gamers have the nascent skills and competencies to become the most effective IT leaders yet. CIOs need to know how to identify and develop these talents.
Contract Negotiation Clinic: Microsoft (End-users Only)
19 October, 2011 (09:30 AM - 10:30 AM)
A clinic giving clients specific advice on how to negotiate effective deals with Microsoft. Discuss how to best negotiate enterprise agreements with Microsoft and what terms and conditions are key.
CIO Workshop: Stepping Up Your Benefits Realization Maturity (REPEAT SESSION)
19 October, 2011 (09:30 AM - 10:45 AM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
Roundtable: People-Centered Technology Investments — Where's the Beef?
19 October, 2011 (09:30 AM - 10:30 AM)
We spend 40% of our ICT budgets on tools, technologies and systems to make people more effective on the job. This includes PCs, creative, brainstorming, collaboration, BI, modeling and productivity tools; mobile devices, wireless access, telephony, e-mail, Internet access and making production systems more user-friendly.
Roundtable: Disaster Recovery Best Practices
19 October, 2011 (09:30 AM - 10:30 AM)
This roundtable session allows attendees to explore the successful strategies that have been employed to deliver on disaster recovery while avoiding pitfalls.
Workshop: Application Management — Balancing Investments in Emerging and Legacy Technologies
19 October, 2011 (09:30 AM - 10:45 AM)
Defining the future is fine, but getting there from here is a challenge. This workshop looks at the fundamental things application leaders must do differently to balance investments in legacy applications, change capital planning/budgeting and project success and understand the varying paces of change across the enterprise.
Workshop: Barriers and Best Practices for Organizing and Governing Master Data
19 October, 2011 (09:30 AM - 10:45 AM)
This workshop helps participants determine the greatest barriers to master data management, and the best practices groups have used or can determine to overcome them. First, we discuss the challenges and barriers to MDM, then we brainstorm best practices and solutions to these challenges. Finally, we discuss how to create and sustain the organizational change needed for MDM.
Net IT Out: Gartner’s Take on SAP
19 October, 2011 (10:00 AM - 10:20 AM)
This presentation will access SAP's recent shift in strategy and what it means for clients. It will explore and evaluate SAP's in-memory computing, cloud efforts, and report on the BOBJ and Sybase acquisitions.
The Future of Mobile Application Development: An Intense Transition to Multichannel
19 October, 2011 (11:00 AM - 12:00 PM)
Enterprise investment in content and applications will increase significantly during 2012-2015. At the same time, fragmentation and the emergence of ecosystems will present challenges in addressing the opportunities easily. CIOs need to understand where to place strategic bets on technologies and vendors in mobile/multichannel development.
The CIO's Guide to Managing Vendors
19 October, 2011 (11:00 AM - 12:00 PM)
CIOS have spent an entire career building up the skill sets to effectively manage the application of information technology. Often the training and preparation miss how to manage external vendor relationships that are integral to IT success. This presentation presents a concise guide to what CIOs need to know to effectively manage vendors in alignment with business and IT goals.
The Executive Guide to Application Management
19 October, 2011 (11:00 AM - 12:00 PM)
A business cannot succeed without effective and efficient applications that deliver the business processes that support the customer value proposition. But business executives are not trained in the skills necessary to manage their investments in complex business applications. This presentation delivers the key rules for effective business participation in management of applications.
How to Scale the Enterprise IT Maturity Path
19 October, 2011 (11:00 AM - 12:00 PM)
Enterprise IT maturity is a complex soup of behaviors and capabilities that determine the degree to which an enterprise can strategically benefit from IT. This presentation uses the Gartner ITScore and real accumulated data to provide actionable advice for elevating IT within the enterprise and drive enhanced business results.
CIO Workshop: The CIO and the Board — Building Your Strategy (REPEAT SESSION)
19 October, 2011 (11:00 AM - 12:15 PM)
In a recent CIO workshop with 60 attendees, 95% said they present to the board, with more than 10% presenting at every board meeting. In this workshop, join others to discuss how best to insure success in the highly visible atmosphere that is the board of directors, and develop the process to build the plan and the presentation, plus the road map for building strategy based on board interaction.
Net IT Out: Process Intelligence — Applying the Best of Business Intelligence to Business Process Management
19 October, 2011 (11:00 AM - 11:20 AM)
Business process management (BPM) needs to respond to trends, real-time current activity and emerging patterns to effectively allow organizations to cope operationally in a timely fashion. This requires the integration of BI algorithms, data and event management along with evolving advanced visualization in the context of a process and the cases they manage.
Net IT Out: Social Analytics — Mining Value From Social Media
19 October, 2011 (11:00 AM - 11:20 AM)
The explosive adoption of social media creates unprecedented sources of insight. While new opportunities to discover patterns, detect early warning signs and distill other actionable information from the data hold great promise, tools and techniques are sparsely used. This presentation examines emergent data sources, assesses how analytics can be applied and best practices.
Net IT Out: The Needed Synergy for Resilience — Flexible Operations and Adaptable People
19 October, 2011 (11:30 AM - 11:50 AM)
If you want to change your competitive stance, you’ll need two new skills that break your traditional view of management: organizational liquidity and operational resilience. Organizational liquidity is the practice of anticipating and responding to emerging change. Operational resilience is a capability that enables enterprises to adapt to emerging patterns by shaping operational performance.
Net IT Out: Text Analytics — Build an Enterprise Capability
19 October, 2011 (11:30 AM - 11:50 AM)
With the growth of social media, text has never been more interesting. High-volume manual text mining is prohibitively expensive and physically infeasible. Evaluation of text analytics systems is challenging because of vast differences in architecture. Understanding the basic technical architecture of a text analytics system is a requisite for building an optimal application portfolio.
Magic Quadrant: Application Infrastructure
19 October, 2011 (12:30 PM - 12:50 PM)
How to Match IT Costs of SOA to Its Business Value
19 October, 2011 (01:30 PM - 02:30 PM)
Service-oriented architecture (SOA) is becoming a ubiquitous standard for design of business software. Some patterns in SOA require substantially higher IT investment than others. Matching the IT investment to business benefits puts organizations in control of their IT outcomes.
The New PPM Normal — Increased Complexity, Constant Change and New Approaches to Embrace It
19 October, 2011 (01:30 PM - 02:30 PM)
Traditional PPM philosophy supports a “control” mindset. Change today is in part driven by a dance of interdependent agents adapting to one another — most outside our control. We must move from a Tayloristic approach of control and embrace a more open and less controlled environment.
Vendor Roulette: Upping the Ante
19 October, 2011 (01:30 PM - 02:30 PM)
Last year we introduced the forces driving the restructuring of the IT industry and provided a framework for understanding how the future will unfold. Since then, events have happened pretty much as we predicted them, with acquisitions trending toward mobile, social, cloud and globalization. We update our framework and provide a new round of predictions.
Getting Value From Your SOA Initiatives
19 October, 2011 (01:30 PM - 02:30 PM)
Gartner has identified four styles of implementing SOA — incidental, canonical, intelligent business operations and federated — each aimed at delivering diverse types of benefits. Aiming at greater business value implies higher investments and more risks and endorsing only one style across the board may not be enough. Organizations may have to adopt multiple SOA styles to meet their business goals.
Unified Communications and Collaboration Scenario — Is Leveraging Hybrid Solutions the Key?
19 October, 2011 (01:30 PM - 02:30 PM)
Flexible delivery models enabling users to select the optimal cloud and on-premises mix of communications, messaging and collaboration. However, they also pose technical and organizational challenges for CIOs and planners. As Cisco, Microsoft, IBM, Google, Avaya and others battle it out, enterprises must rethink their vendor relations and business models in order to leverage the opportunity.
Contract Negotiation Clinic: SAP (End-users Only)
19 October, 2011 (01:30 PM - 02:30 PM)
This is an interactive session with a limited number of attendees to discuss negotiating software license agreements with SAP: how to get the best deal and the best terms and conditions.
The Market Landscape for Business Process Improvement in 2015
19 October, 2011 (01:30 PM - 01:50 PM)
Business process management (BPM) is causing major changes to the application software, consulting and implementation services, outsourcing and cloud services markets. This session outlines the forces that BPM unleashes and their market impact, and recommends steps to prepare for these changes.
Net IT Out: Gartner’s Take on Oracle
19 October, 2011 (01:30 PM - 01:50 PM)
Demand for research on top vendors is high. Clients want a starting point. They ask simple questions with hard answers: What is our view of vendor X’s strategy? How are they likely to behave? Inquiry and search data tells us what clients ask about the vendor. Let’s answer those questions.
Roundtable: Healthcare & Social Media — Can It Be Leveraged?
19 October, 2011 (01:30 PM - 02:30 PM)
As social media continues to grow in importance, can it be successfully adopted to a healthcare format?
Net IT Out: Choosing Enterprise GRC Vendors
19 October, 2011 (02:00 PM - 02:20 PM)
This presentation provides an overview of the Enterprise GRC platforms and CCM Magic Quadrants, as well as the Enterprise GRC Consulting MarketScope. Learn the architectural elements of GRC, how to prioritize the investments for GRC technology solutions and the organization needed for operational support of risk management and compliance.
Guest Case Study Panel: Real-World Cloud Computing — Examples From the Field
20 October, 2011 (08:00 AM - 09:00 AM)
Over the past few years enterprises have been experimenting with using public cloud infrastructure services and building private cloud infrastructure. Cloud application services (SaaS) have been around even longer. This presentation examines a variety of real-world cloud implementations to identify best practices to ensure appropriate selection and use of cloud computing.
The User Experience Platform: Product Convergence, Market Expansion
20 October, 2011 (08:00 AM - 09:00 AM)
The user experience platform (UXP) will allow the enterprise to create cross-channel user interfaces via a single set of integrated technologies, tying together currently disparate tools for creation of websites, portals, mashups, RIA and mobile apps. The UXP will also provide support for UX development methodologies like user-centered design, usability testing and analytics.
Are You Ready for an Enterprise Program Management Office?
20 October, 2011 (08:00 AM - 09:00 AM)
Since 2008 there has been a steady increase in the number of organizations considering establishing an EPMO. In this presentation we explore what an EPMO might look like at various stages of organizational maturity and how it differs from an IT PMO. We also explore how the creation of a project culture plays a critical role in the effectiveness of an EPMO in supporting strategy execution.
Pattern-Based Strategy: The Art of Using Information to Impact Strategy and the Role of the CIO
20 October, 2011 (08:00 AM - 09:00 AM)
New information, process change and collaboration are providing rich sources of innovation or disruption to enterprise operations and strategy. Understanding how current and emerging technology can help identify these new patterns and help organizations model the impact and adapt will be a critical skill for IT.
Net IT Out: Composite Applications — The Applications That Best Support Innovation
20 October, 2011 (08:00 AM - 08:20 AM)
Applications can support innovation in two ways. In the first, an application simply supports an innovative business initiative. In the second, the application itself is also innovative — i.e., it supports an initiative in a way that simultaneously breaks new ground and serves as a barrier to entry for competitors. Applications in both categories are almost always composites.
Roundtable: Real-Time Processes, Events, BI and Business Rules — The Dance to Watch
20 October, 2011 (08:00 AM - 09:00 AM)
Business rules afford agility processes and applications in addition to providing guardrails for staying within management policies. As business leverages the agility the business rules afford, the need for more BI and real-time context accelerates, engendering decision platforms that leverage trends and data/events with models. BI will provide the wise alternatives for adjusting the rules with intelligence.
Roundtable: Managing the Applications Backlog
20 October, 2011 (08:00 AM - 09:00 AM)
There is insatiable demand for applications: new applications, changes to existing applications, integration between applications, all arriving daily on the desk of the application manager. How can this growing backlog be tackled?
Net IT Out: Architecting Applications — Supporting a Hybrid On-Premise/Cloud Model
20 October, 2011 (08:30 AM - 08:50 AM)
The coming change engendered by cloud computing will require all IT executives to focus on managing the transition to cloud-ready applications. New architectures will demand new skills and new organizational models. How will these new capabilities coexist with my present ones? What impact will this have on my staff, my skills and my technical portfolio?
Net IT Out: IT Chargeback — No Longer an Option!
20 October, 2011 (08:30 AM - 08:50 AM)
At one time, rather simple chargeback/allocation schemes could be employed, and many IT organizations deftly side-stepped this highly charged issue. New trends such as cloud computing are forcing IT to take a fresh look here.
iPads and Beyond: Top 10 Business Applications for Tablets
20 October, 2011 (09:30 AM - 10:30 AM)
The tablet computer has finally arrived, and with a difference. The iPad brought to life a new approach centered around Web, application and media consumption, and became a smash success. Tablets have captured the imagination of business leaders, who are using them to bring computing into settings that were not practical or were too cumbersome to use traditional approaches.
Gartner Panel: Understanding the Business Value of Analytics
20 October, 2011 (09:30 AM - 10:30 AM)
The tablet computer has finally arrived, and with a difference. The iPad brought to life a new approach centered around Web, application and media consumption, and became a smash success. Tablets have captured the imagination of business leaders, who are using them to bring computing into settings that were not practical or were too cumbersome to use traditional approaches.
Uptime All the Time
20 October, 2011 (09:30 AM - 10:30 AM)
The increasing pace of business demands around-the-clock availability for mission-critical applications. Simultaneously, the percentage of mission-critical applications is growing due to application integration. How can IT meet availability requirements in the face of rapid change? We provide insight into IT governance, architecture and operations required for extreme application availability.
Content Management: Strategies That Deliver Success
20 October, 2011 (09:30 AM - 10:30 AM)
After many years of fragmentation, frustration and failure measures, some strategies and better practices are emerging that showcase ECM's potential for ROI. Business buyers are seeking clear business cases for further investment. We've gathered some of the best proof points in this summary featuring a new MQ, case studies and success measures.
How to Make Money and Win Customers: Context-Aware Computing in the Wild
20 October, 2011 (09:30 AM - 10:30 AM)
Gartner has predicted that context-aware computing will have a net economic impact of $140 billion per year by 2014. Leading organizations are already fielding context-enriched services. This presentation explores how they are increasing revenue and customer engagement.
Contract Negotiation Clinic: Microsoft (End-users Only)
20 October, 2011 (09:30 AM - 10:30 AM)
A clinic giving clients specific advice on how to negotiate effective deals with Microsoft. Discuss how to best negotiate enterprise agreements with Microsoft and what terms and conditions are key.
CIO Workshop: Stepping Up Your Benefits Realization Maturity (REPEAT SESSION)
20 October, 2011 (09:30 AM - 10:45 AM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
CIO Workshop: The CIO and the Board — Building Your Strategy (REPEAT SESSION)
20 October, 2011 (09:30 AM - 10:45 AM)
In a recent CIO workshop with 60 attendees, 95% said they present to the board, with more than 10% presenting at every board meeting. In this workshop, join others to discuss how best to insure success in the highly visible atmosphere that is the board of directors, and develop the process to build the plan and the presentation, plus the road map for building strategy based on board interaction.
Net IT Out: Managing IT Demand — How to Do It, How Much to Do and How to Find the Resources
20 October, 2011 (09:30 AM - 09:50 AM)
In this presentation we present a straightforward approach to demand management that helps IT and other centralized organizations deal with competing initiatives and multiple stakeholders. In addition to describing good process, we discuss the change management and political savvy required to institutionalize these practices in your organization.
Roundtable: Master Data Management as a First Step Toward Enterprise Information Management
20 October, 2011 (09:30 AM - 10:30 AM)
MDM is a focused discipline that provides “single versions” of the truth for core concepts of an organization, such as “customer” or “product.” EIM is broader, in that this strategy focuses on any information that is important to the business. This roundtable explores how organizations are leveraging their MDM programs to achieve EIM.
Roundtable: Application Integration vs. Data Integration
20 October, 2011 (09:30 AM - 10:30 AM)
A chasm exists between the disciplines of application integration and data integration. These domains don’t intersect without conscious effort by IT management and project teams. How do you manage the overlap?
Workshop: Assessing the Impact on IT of New Financial Services Regulations
20 October, 2011 (09:30 AM - 10:45 AM)
This is a peer exchange/workshop session that explores the impact of new FS regulations on industry participants. The output of the session is to create a working model (heat map) that can be used as part of IT planning to perform an initial assessment of a regulations impact to IT, thence assisting in project prioritization.
Workshop: Cloud Security — Shield or Vapor?
20 October, 2011 (09:30 AM - 10:45 AM)
This is a debate between two analysts arguing whether cloud security is a shield or a vapor. Cloud is often seen as a shield that relieves enterprises from many — in particular, security — concerns, and puts them onto the cloud providers. Will this be fulfilled, or will the cloud also become an acid vapor, corroding enterprises' IT security, assets, control, ownership and jobs?
Net IT Out: Mobility in Life Sciences
20 October, 2011 (10:00 AM - 10:20 AM)
This session examines how mobility is being used as a competitive advantage in the life sciences industry.
Taxonomies and Data Models: A Trip Through Parallel Universes
20 October, 2011 (11:00 AM - 12:00 PM)
The historical distinctions between structured and unstructured data are falling. IT professionals need to prepare for a new set of information modeling techniques, development tools and semantically rich applications that will deliver new forms of business value.
Applications 2020: Social, Mobile, Gaming and Collaboration Impact on Your Portfolio
20 October, 2011 (11:00 AM - 12:00 PM)
Business leaders are seeking capabilities that will drive breakthroughs in revenue growth, organizational performance, customer loyalty and innovation. SaaS, social, collaboration, mobile and intelligence technologies will have significant impacts. This session focuses on emerging technologies, their impact on the application portfolio and skills to balance new and legacy investments.
The Confluence of Context-Aware Computing and Customer Touch Points
20 October, 2011 (11:00 AM - 12:00 PM)
Context-aware computing impacts commerce via targeting and context-driven shopping tools. Context coincides with transitions from silos of stores, catalog and e-commerce to a multichannel world. Consumers see many touchpoints with business and expect to shop, buy, receive and return products and services across them. This shifts business models and impacts revenue for retail and other industries.
Guest Case Study: US National Renewable Energy Labs' IT Sustainability Initiatives
20 October, 2011 (11:00 AM - 12:00 PM)
NREL is not only researching renewable energy but has also built and operates a 2,200-employee net zero energy building. Hear from NREL's Chuck Powers on how this was accomplished — especially in its data center.
Net IT Out: Qualifying the Value of a Cloud Computing Project — Outcomes Are the Key
20 October, 2011 (11:00 AM - 11:20 AM)
Cloud computing value comes from measuring and metering the outcomes of a cloud project. These outcomes speak to the heart of what people want from the cloud. Efficiency, economics and customer satisfaction are key. This presentation examines how to value cloud projects and to measure that value.
Roundtable: Building a Project Culture
20 October, 2011 (11:00 AM - 12:00 PM)
Organizations that want to maximize the return from project and program investments need to understand that projects operate most successfully in their own culture. In this roundtable we discuss what the four corporate cultures are and how a project culture can be developed successfully in any environment.
Roundtable: High Availability Best Practices
20 October, 2011 (11:00 AM - 12:00 PM)
This roundtable session allows attendees to explore the successful strategies that have been employed to deliver on high availability while avoiding pitfalls.
Net IT Out: Web Content Management — Strategies for Customer Engagement
20 October, 2011 (11:30 AM - 11:50 AM)
Consumer interactions and expectations for the Web have changed, and organizations need new strategies and approaches for keeping the customer engaged. We take a new look at how to optimize investments to develop an engaging Web channel.
Net IT Out: Tracking Cloud Adoption — What's the Trend?
20 October, 2011 (11:30 AM - 11:50 AM)
Cloud adoption is not one thing but several threads that cross and run alongside one another. The growth of infrastructure as a service versus SaaS alone is an interesting parallel. Examining different aspects of cloud adoption can be revealing and productive. This presentation explores which trends in cloud computing are proceeding and at what pace.
Negotiating With the Software Megavendors: SAP, Oracle, Microsoft and IBM
20 October, 2011 (01:30 PM - 02:30 PM)
The software landscape continues to consolidate, and with this consolidation comes challenges in dealing with evermore powerful vendors with more tightly controlled terms and conditions. This presentation looks at the trends affecting software licensing, and identifies the most effective approaches in negotiating with the megavendors.
Decision Making in an Era of Analytics
20 October, 2011 (01:30 PM - 02:30 PM)
Most decisions are made without really using analysis, but all hope for improved business performance relies on improved decision making. Developments in understanding of how decisions are made in the realm of business intelligence offer the opportunity to improve decision making at every level of the organization.
People-Centered Strategies: From Workplace Tools to Business Impact
20 October, 2011 (01:30 PM - 02:30 PM)
People-centered strategies amplify the impact of people on business results. Historically limited to knowledge workers, the opportunity is broader than that and involves people doing nonroutine work: employees and outsiders in the supply, distribution, consumption and reputation chains.
The Next-Generation Application Organization: From Project to Product
20 October, 2011 (01:30 PM - 02:30 PM)
There is a coming shift in the application delivery that moves from a project-based to a product-centric metaphor. This shift involves massive change to the application organization. Processes shift to more agile models, financial and portfolio management processes will undergo major changes, and the human resources and organizational structures that have become familiar will require overhaul.
A Workforce Without Humans: The Evolution of IT in Post-Human Industry
20 October, 2011 (01:30 PM - 02:30 PM)
The long-run value proposition of IT is not to support the human workforce but to replace it. Virtualization will not simply transform the data center and the desktop, it will revolutionize the workforce. Outsourcing programs is not the next viable, lowest cost of labor market; it is the software and services marketplace with virtual assistant staffing and fully automated business process utilities.
Net IT Out: Reimagining Technical Architecture in the Age of Cloud Computing
20 October, 2011 (01:30 PM - 01:50 PM)
Cloud computing and other alternative delivery models for IT capabilities are revolutionizing the practice of technical architecture. Many organizations have increased their leverage of external providers. When service providers do all the supplying, what’s left for the technical architect to do? This session re-imagines technical architecture for this new reality.
CANCELLED: Roundtable: Managing Project Contractors — What to Do, What Not to Do
20 October, 2011 (01:30 PM - 02:30 PM)
Contract projects pose special problems to enterprises, government agencies as well as private sector companies. Attendees learn how an internal project manager and PMO can use techniques such as independent verification and validation, estimation, earned value management and more to improve outcomes on contract projects.
Roundtable: Making Sure ERP Doesn't Strangle Your Business — and Your IT Budget
20 October, 2011 (01:30 PM - 02:30 PM)
ERP was identified by more CEOs and CFOs as their next strategic IT investment compared to any other technology. Yet many organizations still struggle to implement an ERP strategy that supports their business strategy. This session identifies how to define the right ERP strategy for your organization and ensure you get the best return on your ERP investments.
Workshop: The Strategic Technology Map for Retail Banking and You
20 October, 2011 (01:30 PM - 02:45 PM)
We have STMs in retail banking for Southeast Asia, North America and Western Europe. Interpreting the STM and understanding where your bank stands in relation to your peers can help with strategic planning and investments.
Workshop: Colossal IT Failures and Freakish Successes — Lessons Learned
20 October, 2011 (01:30 PM - 02:45 PM)
Best Practices for Selecting a Business Process Management Suite
20 October, 2011 (02:45 PM - 03:45 PM)
A BPMS is the best-choice composition environment to enable BPM initiatives. However, buyers continue to struggle to distinguish one product from another! This session shares Gartner recommended best practices and decision frameworks for evaluating BPMS products.
Cloud Computing Disrupts the Vendor Landscape
20 October, 2011 (02:45 PM - 03:45 PM)
Cloud computing is not only impacting enterprises but is also poised to reshape the vendor landscape. The competition is heating up between early cloud leaders as established enterprise players enter the market. A disruptive force of gigantic proportion, cloud computing stands to change the balance of vendor power in many ways.
Patterns of Success: Exploring the Primary Ways Companies Are Using Social Media for Business Value
20 October, 2011 (02:45 PM - 03:45 PM)
Technology is just technology until it moves people to change the way they behave. Based on an in-depth analysis of 400+ social media initiatives, we identify how companies are getting bottom-line business results by employing social media to engage people in new ways.
The Future Web: Are Your Prepared?
20 October, 2011 (02:45 PM - 03:45 PM)
Web 2.0 is just a stop along the road, with semantic Web, HTML5 and cloud computing driving a new era of Web innovation. Is your enterprise prepared for this future?
IT Modernization and the Cloud: Rethinking the AD Application Portfolio
20 October, 2011 (02:45 PM - 03:45 PM)
Leverage Gartner Tools to Enhance Your IT Budgeting Process
20 October, 2011 (02:45 PM - 03:45 PM)
Net IT Out: Applications Overhaul — When Does Application Standardization Work?
20 October, 2011 (02:45 PM - 03:05 PM)
Many companies want to consolidate their applications portfolios for all the wrong reasons. As part of our applications overhaul research, this session covers the conditions necessary for the project to succeed and generate value.
Roundtable: What Makes Social Work?
20 October, 2011 (02:45 PM - 03:45 PM)
Conventional wisdom suggests that employees will instantly adopt social tools if you provide them; after all, no one needed Facebook training, right? In this roundtable, participants discuss why conventional wisdom is wrong, what has worked and what hasn’t when rolling out social software.
Net IT Out: Plan for Orphaned Data When Decommissioning Applications
20 October, 2011 (03:15 PM - 03:35 PM)
Applications don't retire all by themselves. They need to be decommissioned. As enterprises rationalize their application portfolios and embrace new delivery models (e.g., cloud), architects need to develop a structured approach to managing residual data. Lawyers and regulators may require access for years or decades. What will it all cost?
The Lean PMO — Toward 'No Waste, All Quality' IT Portfolios
20 October, 2011 (04:00 PM - 05:00 PM)
“Waste” has a way of creeping into processes, including in IT. A lean PMO targets waste in all its forms, from excess projects to delays to rework and more, helping to maximize the benefits of the IT investment. Learn how to drive high-quality performance by leveraging master PMs, tracking key project (and other) metrics, easing the project chartering process and more.
Applying Pace-Layered Application Strategy to HCM, CRM and ERP
20 October, 2011 (04:00 PM - 05:00 PM)
A pace layered application strategy promises to improve IT's ability to quickly deliver differentiating and innovating applications in response to changing business demand. This session looks at various business and application domains and provides examples of how the strategy might play out, depending on the strategic needs of a specific company.
Reimagining Information Architecture: Welcome to the World Wide Mesh
20 October, 2011 (04:00 PM - 05:00 PM)
The Web continues to level the playing field between the powerful and upstart. For the re-imagined organization, success is more about mastering the flow and shareability of information, and less on storing and compressing data. By shifting from mashing data to meshing data, organizations increase the business value of information through the powerful network effect of information sharing.
Amazon's Architecture — Fit for the Enterprise?
20 October, 2011 (04:00 PM - 05:00 PM)
Amazon.com represents a extreme case of SOA-based technical and solution architecture for their Internet-scale store operations. With both its store and Amazon Web Services offerings, they represent a new approach to computing. But, is this the architecture for your enterprise? What are the enterprise lessons from Amazon's extreme approach?
Contract Negotiation Clinic: Microsoft (End-users Only)
20 October, 2011 (04:00 PM - 05:00 PM)
A clinic giving clients specific advice on how to negotiate effective deals with Microsoft. Discuss how to best negotiate enterprise agreements with Microsoft and what terms and conditions are key.
Contract Negotiation Clinic: Oracle (End-users Only)
20 October, 2011 (04:00 PM - 05:00 PM)
This is an interactive session with a limited number of attendees to discuss negotiating software license agreements with Oracle: how to get the best deal and the best terms and conditions.
Net IT Out: Contextual Communications — Putting Your Communications to Business
20 October, 2011 (04:00 PM - 04:20 PM)
Recent advances allow enterprises to leverage their unified communications and collaboration investments directly into their business applications and workflow context. Business planners should consider which processes to change and the most effective approach. This session reviews the options for accomplishing this and provides real-world examples of how this has improved business operations.
Roundtable: SharePoint 2010 — Migrate or Not?
20 October, 2011 (04:00 PM - 05:00 PM)
SharePoint migration represents a huge investment on several fronts. It will have a tremendous strategic impact on an organization, and could potentially derail their corresponding IT initiatives. Organizations facing SharePoint migration initiatives can share their insights and challenges.
Roundtable: Creating Satisfied Users — What Works, What Doesn't
20 October, 2011 (04:00 PM - 05:00 PM)
This roundtable allows attendees to explore the successful strategies that have been employed to deliver great solutions and outstanding user experiences.
Net IT Out: Cloud Computing in Insurance
20 October, 2011 (04:30 PM - 04:50 PM)
IT organizations from property and casualty and life insurers are showing an increasing interest in cloud computing because of cost-saving opportunities and other benefits. Inhibitors are risk- management considerations and technical barriers.
Net IT Out: Pervasive Video — Prosper or Perish
20 October, 2011 (04:30 PM - 04:50 PM)
Enterprise video is arriving in a multiplicity of formats, from signage and security to telepresence. Each iteration has different use cases, different audiences and vastly different user expectations. This presentation identifies the best approaches to prioritizing video initiatives, gauging infrastructure readiness and launching video projects with maximum business impact.
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