The World's Most Important Gathering of
CIOs and Senior IT Executives
21 - 25 October 2012 Orlando, Florida
Tracks By Role
Business Intelligence & Information Management
As IT leaders re-imagine how they deliver value, information takes center stage. Contemporary pressures demand it—information volumes, rates of change, and complexity are at extreme levels, while business leaders require rapid and comprehensive analytical insight. This track will explore drivers for why organizations must modernize approaches to analyzing data and understanding business performance, by leveraging emerging techniques for pattern identification and visualization. In addition, it will highlight the criticality of strengthening the information management infrastructure for greater agility and control in how data is accessed, integrated and shared.
Sessions
Education in a World of Choice, Not Chaos
16 October, 2011 (12:30 PM - 01:30 PM)
Technology has challenged the very definition of school, and the education ecosystem is now a world of choice. How can IT leaders in education prevent from becoming a world of chaos?
Hyperdigitization and Its Impact on Financial Services
16 October, 2011 (12:30 PM - 01:30 PM)
Contrary to popular opinion, the financial services industry is not digital. However, one in five dollars, growing to nearly one in four within this decade, is generated by the hyperdigitizing sector of the economy. Is your financial institution equipped to handle and maximize the potential from this trend and turn electrons into revenue?
The Manufacturer's Optical Illusion
16 October, 2011 (12:30 PM - 01:30 PM)
Product manufacturers forecast, plan and research customer demand and the behavior that drives it. Many manufacturers create an optical illusion about their demand chain and their ability to adapt to changes and predict outcomes. Technology is enabling transparent assessment of the demand chain, creating a new picture that drives higher performance.
The Insurance Technical Evolution, 2011–2016
16 October, 2011 (12:30 PM - 01:30 PM)
The insurance business model is evolving, and new strategies made possible due to technology advancements. To stay competitive and differentiate, it is critical that insurers stay aware of the major technical changes and disruptions resulting from their use. This presentation provides examples of major technologies that will change the business models within the industry.
The Confluence of Context-Aware Computing and Customer Touch Points
16 October, 2011 (12:30 PM - 01:30 PM)
Context-aware computing impacts commerce via targeting and context-driven shopping tools. Context coincides with transitions from silos of stores, catalog and e-commerce to a multichannel world. Consumers see many touchpoints with business and expect to shop, buy, receive and return products and services across them. This shifts business models and impacts revenue for retail and other industries.
Healthcare Technology Reimagines 'Practice on the Flat of the Curve'
16 October, 2011 (12:30 PM - 01:30 PM)
The intersection of healthcare cost and quality is a fundamental underpinning for solutions needed in all counties struggling with the direction of healthcare. One of the earliest guides to address this issue has been the concept of "practice on the flat of the curve." This presentation will revisit the concept and how technology influences the principle.
Net IT Out: Is There a Smarter Way to Do Smart Metering
16 October, 2011 (01:45 PM - 02:05 PM)
Advanced metering infrastructure (AMI), an increasingly hyped technology area, has the potential to significantly transform the utility business. The technology immaturity and misalignment between investment obligations and benefits attainment, make it one of the most challenging topic for utility executives. This presentation shares key considerations and best practices in AMI deployment.
Net IT Out: Content (Information) Like Water
16 October, 2011 (01:45 PM - 02:05 PM)
The growth of Google, Apple and Amazon as media companies mandates automation of two crucial elements of the media business: licensing and royalty payments. The shift to multiplatform delivery of content ultimately leads to a world where content is paid for — and must be tracked — like water or electricity.
Net IT Out: Technologies and Trends That Revitalize the Manufacturing Industry
16 October, 2011 (01:45 PM - 02:05 PM)
The growth of innovative technologies such as embedded software and collaborative design tools is leading to new business opportunities in manufacturing. The session outlines key trends and technologies that will impact the manufacturing industry going forward to optimize their operations, grow into new markets or even transform their business.
Net IT Out: The Business of Government Gets Social
16 October, 2011 (02:15 PM - 02:35 PM)
This session describes the latest developments around the use of social media and government 2.0, presents successful and unsuccessful examples and provides advice about how to get value out of it.
Net IT Out: Content Without Borders
16 October, 2011 (02:15 PM - 02:35 PM)
Media content touches everyone. This session covers how consumers rely on it for information, entertainment and social activity, and how manufacturers and content service providers depend on it to create demand for new devices and services.
Net IT Out: Clinical Data Dilemma — Too Many Sources, Not Enough Insight
16 October, 2011 (02:15 PM - 02:35 PM)
Healthcare and life science organizations are in a race to create capabilities to leverage clinical data assets as the data grows geometrically driven by an increasingly digitized healthcare environment. Data sources are converging and creating new opportunities. What strategies are working to contend with this changing environment and leverage this high potential data resource?
The Future of Utilities: From Cloud Service to Empowered Consumers
16 October, 2011 (03:00 PM - 04:00 PM)
Energy utilities business models were put in place to provide reliable, affordable energy as a cloud service with little concern over energy sustainability. Much has changed since then. While governmental energy policies and consumer attitudes are becoming aligned with sustainability concerns, neither the regulatory frameworks for utilities nor utilities' business models are keeping pace.
Prevent Failed Implementations in Government: The 'Slow Trigger, Fast Bullet' Approach
16 October, 2011 (03:00 PM - 04:00 PM)
In typically individualistic western cultures, failure often comes because premature commitments are made before critical stakeholder problems are adequately confronted. This session explains the little-known "slow trigger, fast bullet" approach that has dramatically improved implementation success in many settings.
How the Media Business Is Shaping Consumerization's Next Wave
16 October, 2011 (03:00 PM - 04:00 PM)
The pattern of consumer technology innovation involves a series of breakthrough products that awakened dormant and unanticipated consumer needs, creating new categories of must-have devices. Once hooked, consumers inevitably bring those devices to work, creating security and support issues for IT. For media, the disruptions caused by these enchanting consumer devices has been far more severe.
Care Management: A Crucial IT Pivot Point in Accountable Care Organizations
16 October, 2011 (03:00 PM - 04:00 PM)
Health information exchange (HIE) is no longer a nominal chore to satisfy community physicians; it is now a key element of IT strategy for accountable care organizations (ACOs). ACOs face a growing number of options for obtaining healthcare services. This presentation identifies the alternative business and technical models and matches them with ACO characteristics.
Business Intelligence: Achieving the 360-Degree View
16 October, 2011 (03:00 PM - 04:00 PM)
BI, analytics and the combination of financial, clinical and consumer data are needed to control costs, optimize use and meet compliance requirements. However, many payers have yet to embark on the use of BI and analytics to understand what happened, why it happened and what's about to happen. Payers also lack the ability to access all the data needed to get a 360-degree view of their members.
Net IT Out: How Can Manufacturers Really Use Social Media?
16 October, 2011 (03:30 PM - 03:50 PM)
The fracturing of the media landscape and the rise of social media platforms are making it more challenging for manufacturers to build meaningful, loyalty-based relationships with customers and consumers. This roundtable session explores best practices and strategies on how social media technologies can be leveraged to drive engagement in manufacturing.
Real IT Priorities in Government: Winning the Budget Battle
16 October, 2011 (04:15 PM - 05:15 PM)
Priorities aren't real until they are funded, but budget directors and the budget process are often biased in ways that make success harder than it should be. This session analyzes the institutional and behavioral problems to be overcome, along with the tactics helping leading governments to succeed.
Banking on the Cloud
16 October, 2011 (04:15 PM - 05:15 PM)
The slow but persistent adoption of cloud technologies in banking cannot hide its potential to transform the industry. However, the real focus for cloud should be on the business model as opposed to the technology model. Banking on the cloud will be as revolutionary to financial services as Napster was to the music industry. Are you prepared?
Propelling Healthcare Performance With New Business Intelligence
16 October, 2011 (04:15 PM - 05:15 PM)
This session covers actions, critical success factors and lessons learned in drawing electronic health records data into a new architecture for BI performance management.
Net IT Out: Do You Know Where Your Marketing Data Is?
16 October, 2011 (04:15 PM - 04:35 PM)
Analysis and application of data from advertising and customer channels alongside social media and other sources is critical to a variety of business problems, from detecting key patterns to optimizing costly media expenditures. Many learn the hard way that much of this data is both maintained and owned by third-party agencies. Issues can be avoided by applying the best practices we will describe in this session.
Net IT Out: The Power of Me — How Consumers Are Evolving Amidst Utter Connectedness
16 October, 2011 (04:15 PM - 04:35 PM)
Technology is giving new power to consumers. Companies and brands must adjust to these new realities with the idea of technology-enabled "me" marketing where power is shared and brands must appeal to the right combination of heart, mind and spirit. We highlight several companies that are using technology to share power with consumers, and how this is changing their business.
Net IT Out: Taming the Networked Organization Beast
16 October, 2011 (04:45 PM - 05:05 PM)
Product manufacturers have built networks of external capabilities that are increasingly complex manage. The network of highly sophisticated capabilities is often unsophisticated when the components need to function together. Achieving more synchronized operations and greater response to customer needs requires flexible technology that can adapt to your changing value chain.
Welcome Address
17 October, 2011 (09:30 AM - 09:45 AM)
A personal welcome and introduction to Gartner Symposium/ITxpo 2011.
Gartner Analyst Opening Keynote (Full Version)
17 October, 2011 (09:45 AM - 10:45 AM)
In IT's postmodern role, users are creators as well as consumers. Business leads technology strategy. Customers drive product plans. Innovation occurs not just in closed environments, but openly. You will gain a competitive advantage if you seek the signals and take action. The Gartner Analyst Opening Keynote will explore what it means to re–imagine IT and leadership to drive business success; don't miss this opportunity to experience the trends and insights that will allow you to re–imagine the possibilities for your role, your team and your organization.
The 2012 Gartner Scenario: The Call for a New CIO Manifesto
17 October, 2011 (11:30 AM - 12:30 PM)
Executives around the world have identified increasing economic and business growth as their highest priority. Since this will demand more from IT organizations than just cutting costs, it is time for CIOs to embrace a new CIO manifesto that will declare how generating revenue must become a new and central component of their IT organization’s mission for the rest of this decade and beyond.
Google and Apple: Disrupting Microsoft and Others
17 October, 2011 (11:30 AM - 12:30 PM)
Google and Microsoft are investing billions of dollars every year, building out data centers to support their cloud offerings, and hoping to be No. 1 in a world where the cloud is central to computing. We focus on the differences between their strategies, and who is likely to succeed most at what.
Net IT Out: Let's Go to the Video — Strategic Futures Inspired by YouTube
17 October, 2011 (11:30 AM - 11:50 AM)
Video in companies and governments is expanding and proliferating as use cases expand and gather ground. Find out how it is most effective, how to manage it and how to staff for it to maximize value and minimize risk.
Net IT Out: Information Governance 2011 — Early Majority Best Practices
17 October, 2011 (11:30 AM - 11:50 AM)
More and more enterprises are starting information governance programs. Learn what others are doing in information governance programs in terms of staffing, spending and technology adoption.
Roundtable: Insight-Driven Success Stories in Manufacturing
17 October, 2011 (11:30 AM - 12:30 PM)
Many people confuse information with insight. In this session, we highlight several examples of companies that have been able to develop unique insights about their business and leverage them into competitive advantage.
Workshop: Cloud E-mail - Lessons From the Frontline
17 October, 2011 (11:30 AM - 12:45 PM)
Many CIOs believe that e-mail is a commodity and belongs in the cloud. In fact, cloud e-mail services are immature, and early experiences, pro and con, are relevant to any organization contemplating a variety of cloud provisioning services.
Net IT Out: The Take-Off With iPads/Media Tablets — Don't Miss the Truly Strategic Issues
17 October, 2011 (12:00 PM - 12:20 PM)
Last year saw a takeoff in media tablets that continues in force. But the key issues are not the capabilities of the devices. Rather, what's strategic — with major impacts on how governments organize to meet their missions — are the disruptive impacts of access to multimedia interactivity on how governments produce and consume information.
Case Study: Value Realization of the Real-Time Enterprise
17 October, 2011 (02:00 PM - 03:00 PM)
Visionaries and vendors announced the arrival of the real-time enterprise in the 1990s, but 15 years later many business processes are still slow, disconnected and opaque. Was it a mirage, is it around the corner or did it slip in the back door without anyone noticing?
Information 2020: Scenario for Business Intelligence & Information Management
17 October, 2011 (02:00 PM - 03:00 PM)
Leveraging information for decision making, assessing its value and ensuring frictionless sharing of information within the enterprise and beyond is what will fuel success in the current and future economy. New use cases with insatiable demand for real-time access to socially mediated and context-aware insights make information management in the 21st century dramatically different.
CIO Workshop: Strengthening the Connection Point — Cultivate Better IT Managers
17 October, 2011 (02:00 PM - 03:15 PM)
Managers are the key connection point in the IT organization. They have the responsibility and potential to enhance the capability and performance of each individual contributor. In this workshop participants gain insight into what makes a manager effective, and through a facilitated discussion learn about innovative approaches to enhance their capability.
The Top 10 Strategic Technologies for 2012
17 October, 2011 (05:00 PM - 06:00 PM)
Strategic technologies are those with the potential for significant impact on the enterprise during the next three years. This session presents the Gartner annual list of top 10 technology trends that companies should be factoring into their strategic planning for 2012.
The Future of Business Intelligence
17 October, 2011 (05:00 PM - 06:00 PM)
The future of BI will be focused on better business decisions. This requires that we expand from today’s view of BI, which is often focused on silos of tools, information and technology, and define a future view where BI is a recognized as a core set of business competencies that fit more naturally and effectively within decision- making processes.
Context-Aware Computing Scenario: New Experiences, New Ecosystems
17 October, 2011 (05:00 PM - 06:00 PM)
Context-aware computing will reshape CIO priorities through 2015. This session looks at the implications from the eyes of business stakeholders, CIOs, application developers and IT staff. Attendees will learn how to be successful in transforming the way customers and employees interact with their enterprise.
CIO Workshop: The CIO and the Board — Building Your Strategy
17 October, 2011 (05:00 PM - 06:15 PM)
In a recent CIO workshop with 60 attendees, 95% said they present to the board, with more than 10% presenting at every board meeting. In this workshop, join others to discuss how best to insure success in the highly visible atmosphere that is the board of directors, and develop the process to build the plan and the presentation, plus the road map for building strategy based on board interaction.
Workshop: What's Beyond 'Like' — Protocols and Practices of the Social Web
17 October, 2011 (05:00 PM - 06:15 PM)
Facebook is the social operating system for the Web, a platform on which businesses and organizations can construct social solutions, using foundational elements such as identity, reputation, connectedness and shared social objects. Other social platforms, including Twitter and Google, are emerging as well. Effective solutions require both technical know-how as well as new business skills.
Magic Quadrant: Social Software
17 October, 2011 (05:30 PM - 05:50 PM)
All three social software Magic Quadrants are covered in this session: Externally facing social software, social CRM and social software in the workplace. While many of the vendors are similar across segments, the market requirements (and thus ratings) are different. This multisegment review helps attendees better understand the differences.
Magic Quadrant: Master Data Management
17 October, 2011 (05:30 PM - 05:50 PM)
Demand for MDM solutions continues to grow, and organizations can leverage increasingly mature capabilities. But there is still more to do, and the vendor picture continues to change due to acquisitions, plans for new products and changes in positioning. This session explores the vendor landscape via the Gartner Magic Quadrants for MDM solutions.
Net IT Out: Gartner’s Take on IBM
17 October, 2011 (05:30 PM - 05:50 PM)
This session is an evaluation of IBM as a strategic IT vendor in infrastructure, applications and services.
Magic Quadrant: Data Warehouse Database Management Systems
17 October, 2011 (06:20 PM - 06:40 PM)
The Data Warehouse DBMS market continues to be tumultuous, with five acquisitions in 18 months. Add to that market drivers such as extreme information and business analytics, and you will find a fascinating example of change in IT.
The Cloud Computing Scenario
18 October, 2011 (08:15 AM - 09:15 AM)
Cloud computing has become the latest in a series of hot industry terms and, as such, is used in many contradictory ways. Several trends such as global class architecture, Web platforms, scalable and elastic processing, and the Internet itself are converging to fuel this phenomenon. The impact will be felt broadly in applications as well as platforms and services.
Managing Application Megavendor Risk: IBM, Microsoft, Oracle and SAP
18 October, 2011 (08:15 AM - 09:15 AM)
Vendor product selection tends to be a very tactical exercise in evaluating functionality and technology. But vendors have the ability to change product direction or even discontinue products at any time. You can mitigate risk choosing the wrong product by understanding the vendors strategy and top installed base issues.
Judgment Day: Letting the Machines Automate Decision Making
18 October, 2011 (08:15 AM - 09:15 AM)
We are at a tipping point in the Information Age. In the next 40 years, decision making will be automated and managed more effectively by machine-based models than any human. This will have profound impacts on business, society and the economy. CIOs and business professionals need to understand this evolution so they can exploit it rather than become casualties of the new reality. Join this Maverick session to discuss how.
Application and Data Integration: Converging Disciplines or Not?
18 October, 2011 (08:15 AM - 09:15 AM)
A chasm exists between the disciplines of application integration and data integration. These domains don’t intersect without conscious effort by IT management and project teams. However, there are huge synergies between these domains from both a technology and practice point of view. Organizations must federate these activities and integrate the technologies to reduce costs and increase business agility.
The Social Scenario: Business Gets Social
18 October, 2011 (08:15 AM - 09:15 AM)
The wave of social business will be larger and even more disruptive that the e-business wave that preceded it. In this scenario presentation, we explore the critical trends that are upending relationships among enterprises' employees, business partners, customers and the social Web as business gets social.
Energy Efficiency and Technology Alignment
18 October, 2011 (08:15 AM - 09:15 AM)
Energy efficiency has grown in importance. Political upheaval in the Middle East and recent natural disasters are creating disruptions in global supply chains, and escalating energy costs. Energy efficiency has become an important corporate strategic priority and a critical focus for the IT, sustainability and strategy leaders. This discussion looks at current trends in energy efficiency.
A Framework for Creating Value From Information Assets: The Key to Information Management Success
18 October, 2011 (08:15 AM - 09:15 AM)
Information-related challenges are among the most significant issues facing CIOs and business leaders. Lack of agility, increased costs and governance risks arising from the rapidly expanding information landscape will derail many. The information capabilities framework describes the collection of capabilities that allow the enterprise to create value from information assets and addresses these challenges.
CIO Workshop: Stepping Up Your Benefits Realization Maturity
18 October, 2011 (08:15 AM - 09:30 AM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
Roundtable: Functions and IT Strategy for Provider-Based Care Management
18 October, 2011 (08:15 AM - 09:15 AM)
As healthcare deliver organizations become or collaborate in accountable care organizations (ACOs), a key new area of functionality is care management. Requirements include analytics and workflow for care managers. Architectural issues include the availability of a common electronic health record. Attendees share their experience performing care management and assessing requirements.
Roundtable: From Mass to 'Me' Marketing — Staying One Step Ahead of Consumer Demand
18 October, 2011 (08:15 AM - 09:15 AM)
Old marketing paradigms continue to be demolished with the advent of social and mobile technologies that are making it easy for consumers to demand more personalized attention. Consumer goods companies must adjust to these new realities or risk irrelevancy. As IT leaders, how do you stay one step ahead of the increasing demands and rising expectations of the marketing department and their agencies?
Roundtable: The Impact of Health Benefit Exchanges
18 October, 2011 (08:15 AM - 09:15 AM)
Business growth must include the automation of business processes such as sales, marketing and customer service, via multiple, interconnected delivery channels. This transformation is highly disruptive but can be achieved if payers improve strategies, processes and interdepartmental coordination. The rollout of health benefit exchanges in 2014 will only exacerbate these functional areas.
Masters of Innovation: What CIOs Can Learn From the World's Best Innovators
18 October, 2011 (09:45 AM - 10:45 AM)
Master innovators create breakthrough results through serial innovation. This presentation highlights what the world's best innovators have in common and what CIOs can learn from them. From innovation in yacht racing to landmine removal to haute cuisine to gaming, our research reveals that master innovators have four common characteristics — and all of them are learnable.
The Great Case Management Debate
18 October, 2011 (09:45 AM - 10:45 AM)
Case management is one of the most complex process styles. The challenge of managing these typically customer-facing workflows has captured the attention of many technology and solution providers: ECM suites, BPM suites, composite content applications, ISVs, CRM applications and systems integrators. Come hear this debate about how to better coordinate and manage case work whatever your industry.
Net IT Out: Completing the Missing Link in Many Enterprise Architecture Programs
18 October, 2011 (09:45 AM - 10:05 AM)
Gartner research reveals that many EA programs are simply not resonating as they should with business and IT leaders alike. This is because there is a missing link in their work. In this session, we clearly identify the missing link and how to go about mending the chain leading to better business outcomes.
Net IT Out: Intelligence 2020 — Using Pattern-Based Strategy to Rethink the Art of the Possible
18 October, 2011 (09:45 AM - 10:05 AM)
Business information and intelligence has centered around reporting and advising business on what has happened. Business leaders are becoming more interested in understanding future trends and opportunities. This session focuses on the changing nature of intelligence and how you can significantly impact what IT provides today and what it will do in the future.
Roundtable: Financial Services in the Cloud
18 October, 2011 (09:45 AM - 10:45 AM)
This session encourages financial institutions to discuss use cases and ROI for cloud initiatives. Attendees discuss with their peers how, where and why banks and insurers have adopted cloud computing. Best practices to achieve business performance, ongoing challenges and critical success factors are discussed.
The Joy of Information Abundance (Why Information Overload Is Wrong)
18 October, 2011 (11:15 AM - 12:15 PM)
This Maverick session poses the question: What if we live in an age of information abundance rather than information overload? Information workers’ jobs are changing – noticing key information will be more important than analysis and decision making. Relying on individual discipline isn’t enough: A professional approach towards attention management will be required to compete in an age of information abundance.
Accelerating Innovation by Adopting a Pace-Layered Application Strategy
18 October, 2011 (11:15 AM - 12:15 PM)
Business strategy and market conditions change faster than IT systems can adapt. In 2010, Gartner introduced the pace layered application strategy framework: an approach that segments the application portfolio based on business value and rate of change. This presentation introduces the concept and provides guidance on adoption, governance and change management.
Bigger Than Big Data – How to Win in the Data Economy
18 October, 2011 (11:15 AM - 12:15 PM)
Terms like big data, open data and linked data are part of a new era in which the economics of data (not the economics of applications, software or hardware) drive competitive advantage. Winning organizations understand the stages of the data economy and overcome information silos through information sharing.
Information as Strategy
18 October, 2011 (11:15 AM - 12:15 PM)
Information strategy wars are coming. The control and differential exploitation of new forms of information will be a defining capability of the most successful companies. CIOs must make this a key part of their role in the firm.
Moving From Security Silos to Enterprise Security Intelligence
18 October, 2011 (11:15 AM - 12:15 PM)
CIOs struggle with a security concept based on monitoring of silos: networks, desktops, DBMS and apps, the analysis of which is limited to a reporting. This concept should be transformed into enterprise security intelligence, enabling interaction of security technologies to raise accuracy and breadth; and correlation of security and contextual information to bridge security with enterprise values.
CIO Workshop: Strengthening the Connection Point — Cultivate Better IT Managers (REPEAT SESSION)
18 October, 2011 (11:15 AM - 12:30 PM)
Managers are the key connection point in the IT organization. They have the responsibility and potential to enhance the capability and performance of each individual contributor. In this workshop participants gain insight into what makes a manager effective, and through a facilitated discussion learn about innovative approaches to enhance their capability.
CIO Workshop: Stepping Up Your Benefits Realization Maturity (REPEAT SESSION)
18 October, 2011 (11:15 AM - 12:30 PM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
Net IT Out: Business Value of In-Memory Computing
18 October, 2011 (11:15 AM - 11:35 AM)
In-memory computing is an exciting new technology, but what for? This session looks at examples of applications of the technology to real business problems and how they will create value.
Net IT Out: Gartner’s Take on Google
18 October, 2011 (11:15 AM - 11:35 AM)
Google's enormous success in advertising is founding an increasingly broad spectrum of speculative business. How will the Google ecosystem alter your organization's IT and business strategies? Are you already working for Google in some strange future?
Workshop: Gartner’s ITScore, an Assessment of Business Intelligence Maturity
18 October, 2011 (11:15 AM - 12:30 PM)
This workshop helps participants understand and apply the Gartner Business Intelligence Maturity Assessment to their BI initiatives. Workshop participants, facilitated by Gartner analysts, collaborate to develop action plans to address solution components that are identified by their assessments as areas or gaps that need to be improved.
Net IT Out: In-Memory Computing — Thinking the Unthinkable Applications
18 October, 2011 (11:45 AM - 12:05 PM)
Technology advances are making technically possible and economically affordable the shifting of the primary locus for online data from disks to computers’ central memory. This will drive radical changes in hardware, software and architectures, enabling previously unthinkable applications that will deliver real-time business value by merging transactional systems and analytics.
Magic Quadrant: Business Intelligence Platforms
18 October, 2011 (12:30 PM - 12:50 PM)
This 20-minute snapshot presentation offers you an opportunity to explore the Magic Quadrant for Business Intelligence Platforms. The BI platforms market is large and growing, but highly dynamic. Vendor choices are challenging, and require a clear understanding of the vision and execution strength of the competitors.
Guest Panel: Executing on Sustainable Business
18 October, 2011 (02:00 PM - 03:00 PM)
After all the discussion, someone has to get down to executing on sustainability. This panel brings together leading IT and sustainability executives to share best practices and experiences in executing on sustainability across a range of industrial sectors.
Ten Lessons Learned In Real-Time Operational Intelligence
18 October, 2011 (02:00 PM - 03:00 PM)
Business dashboards are everywhere, but poor design, alert fatigue and information glut threaten to overwhelm their potential benefits. Fast and effective decision making depends on understanding pattern-based strategies and operational tempo.
CIO Workshop: Moving State and Local Governance Up the 'Political Food Chain'
18 October, 2011 (02:00 PM - 03:15 PM)
This workshop identifies tactics and best practices for moving governance up the political food chain. We point to the need and offer solutions for moving IT governance up the political ladder and expanding IT governance into enabling the business of government.
Roundtable: Best Practices for Business Intelligence, Analytics and Performance Management
18 October, 2011 (02:00 PM - 03:00 PM)
This roundtable focuses on best practices for the development and support of BI, analytics and performance management (BAP) initiatives. Line of business and IT managers should consider this session an opportunity to interact with peers regarding how to construct and drive BAP for transformational business benefit.
Roundtable: Best Practices for Moving E-mail to the Cloud
18 October, 2011 (02:00 PM - 03:00 PM)
Attendees share and learn best practices for optimizing cloud e-mail deployments for vendors such as Microsoft, Google and IBM, with a concentration on risk mitigation.
Workshop: Getting Started With Pace Layers
18 October, 2011 (02:00 PM - 03:15 PM)
In 2010, Gartner introduced the pace layered application strategy framework: an approach that segments the application portfolio based on business value and rate of change. This workshop introduces the concept and takes attendees through exercises designed to begin the process of implementing pace layers.
Magic Quadrant: Horizontal Portal
18 October, 2011 (06:00 PM - 06:20 PM)
Magic Quadrant: Enterprise Content Management
18 October, 2011 (06:00 PM - 06:20 PM)
Enterprise content management (ECM) is both a strategy to deal with all types of content and a set of software products that can manage the entire content life cycle. This session reviews the latest Gartner ECM Magic Quadrant, and highlights related research on Web, video, social and other critical content management topics.
Magic Quadrant: Corporate Performance Management Suites
18 October, 2011 (06:30 PM - 06:50 PM)
Corporate performance management supports both cost optimization and growth initiatives, and should be a priority initiative for organizations to deliver short- and long-term strategic benefits to the business. This session examines the market for providers offering software to support CPM goals.
CIO Workshop: Stepping Up Your Benefits Realization Maturity (REPEAT SESSION)
19 October, 2011 (09:30 AM - 10:45 AM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
Roundtable: People-Centered Technology Investments — Where's the Beef?
19 October, 2011 (09:30 AM - 10:30 AM)
We spend 40% of our ICT budgets on tools, technologies and systems to make people more effective on the job. This includes PCs, creative, brainstorming, collaboration, BI, modeling and productivity tools; mobile devices, wireless access, telephony, e-mail, Internet access and making production systems more user-friendly.
Workshop: Barriers and Best Practices for Organizing and Governing Master Data
19 October, 2011 (09:30 AM - 10:45 AM)
This workshop helps participants determine the greatest barriers to master data management, and the best practices groups have used or can determine to overcome them. First, we discuss the challenges and barriers to MDM, then we brainstorm best practices and solutions to these challenges. Finally, we discuss how to create and sustain the organizational change needed for MDM.
Net IT Out: Gartner’s Take on SAP
19 October, 2011 (10:00 AM - 10:20 AM)
This presentation will access SAP's recent shift in strategy and what it means for clients. It will explore and evaluate SAP's in-memory computing, cloud efforts, and report on the BOBJ and Sybase acquisitions.
How to Scale the Enterprise IT Maturity Path
19 October, 2011 (11:00 AM - 12:00 PM)
Enterprise IT maturity is a complex soup of behaviors and capabilities that determine the degree to which an enterprise can strategically benefit from IT. This presentation uses the Gartner ITScore and real accumulated data to provide actionable advice for elevating IT within the enterprise and drive enhanced business results.
CIO Workshop: The CIO and the Board — Building Your Strategy (REPEAT SESSION)
19 October, 2011 (11:00 AM - 12:15 PM)
In a recent CIO workshop with 60 attendees, 95% said they present to the board, with more than 10% presenting at every board meeting. In this workshop, join others to discuss how best to insure success in the highly visible atmosphere that is the board of directors, and develop the process to build the plan and the presentation, plus the road map for building strategy based on board interaction.
Net IT Out: Process Intelligence — Applying the Best of Business Intelligence to Business Process Management
19 October, 2011 (11:00 AM - 11:20 AM)
Business process management (BPM) needs to respond to trends, real-time current activity and emerging patterns to effectively allow organizations to cope operationally in a timely fashion. This requires the integration of BI algorithms, data and event management along with evolving advanced visualization in the context of a process and the cases they manage.
Net IT Out: Social Analytics — Mining Value From Social Media
19 October, 2011 (11:00 AM - 11:20 AM)
The explosive adoption of social media creates unprecedented sources of insight. While new opportunities to discover patterns, detect early warning signs and distill other actionable information from the data hold great promise, tools and techniques are sparsely used. This presentation examines emergent data sources, assesses how analytics can be applied and best practices.
Roundtable: Mobile Business Intelligence — Who's Adopting It and Why?
19 October, 2011 (11:00 AM - 12:00 PM)
The vast majority of organizations have ignored mobile BI due to the lack of usability of earlier mobile devices. This is changing as the proliferation of smartphones and tablets with superior ease of use represents an inflection point. In this roundtable, organizations can discuss their plans and experiences with mobile, and learn best practices from their peers.
Net IT Out: Text Analytics — Build an Enterprise Capability
19 October, 2011 (11:30 AM - 11:50 AM)
With the growth of social media, text has never been more interesting. High-volume manual text mining is prohibitively expensive and physically infeasible. Evaluation of text analytics systems is challenging because of vast differences in architecture. Understanding the basic technical architecture of a text analytics system is a requisite for building an optimal application portfolio.
Magic Quadrant: Data Integration Tools & Data Quality Tools
19 October, 2011 (12:30 PM - 12:50 PM)
The markets for data integration and data quality tools are rapidly growing, since these capabilities are foundational elements of an information infrastructure. As these markets morph and converge, choices of vendors and tools grow increasingly difficult. This session provides insight into the vendor landscape, recommended selection criteria and key market trends.
Information Management Goes 'Extreme': The Biggest Challenges for 21st-Century CIOs
19 October, 2011 (01:30 PM - 02:30 PM)
The challenge in managing data today is not just about the volume (“big data”); in addition, velocity, variety and complexity must be considered. Together, these define extreme information. Many challenges of information management (in support of BI, analytics, pattern-based strategies and other use-cases) can be addressed with improved understanding and competencies for dealing with extreme information.
The New PPM Normal — Increased Complexity, Constant Change and New Approaches to Embrace It
19 October, 2011 (01:30 PM - 02:30 PM)
Traditional PPM philosophy supports a “control” mindset. Change today is in part driven by a dance of interdependent agents adapting to one another — most outside our control. We must move from a Tayloristic approach of control and embrace a more open and less controlled environment.
Net IT Out: Gartner’s Take on Oracle
19 October, 2011 (01:30 PM - 01:50 PM)
Demand for research on top vendors is high. Clients want a starting point. They ask simple questions with hard answers: What is our view of vendor X’s strategy? How are they likely to behave? Inquiry and search data tells us what clients ask about the vendor. Let’s answer those questions.
Roundtable: Healthcare & Social Media — Can It Be Leveraged?
19 October, 2011 (01:30 PM - 02:30 PM)
As social media continues to grow in importance, can it be successfully adopted to a healthcare format?
Roundtable: Practical Steps Toward Effective Data Classification
19 October, 2011 (01:30 PM - 02:30 PM)
Data classification is crucial in optimizing data protection but it remains difficult, with frequent miscommunications between the business and IT. This workshop introduces the basic concepts, along with a new Gartner toolkit that provides examples of quantitative and qualitative classification schemes. Workshop participants share their experiences with what does and does not work, and why.
Workshop: Best Practices in SharePoint Implementation
19 October, 2011 (01:30 PM - 02:45 PM)
SharePoint is a bundled set of capabilities that can thrive or wither based on organizational, cultural and technological challenges. This workshop provides frameworks for approaching common SharePoint stumbling blocks such as governance, adoption, 2010 migration, proving its value and performance. Participants then work together to exchange their best (and worst) practices.
Net IT Out: Choosing Enterprise GRC Vendors
19 October, 2011 (02:00 PM - 02:20 PM)
This presentation provides an overview of the Enterprise GRC platforms and CCM Magic Quadrants, as well as the Enterprise GRC Consulting MarketScope. Learn the architectural elements of GRC, how to prioritize the investments for GRC technology solutions and the organization needed for operational support of risk management and compliance.
Guest Case Study Panel: Real-World Cloud Computing — Examples From the Field
20 October, 2011 (08:00 AM - 09:00 AM)
Over the past few years enterprises have been experimenting with using public cloud infrastructure services and building private cloud infrastructure. Cloud application services (SaaS) have been around even longer. This presentation examines a variety of real-world cloud implementations to identify best practices to ensure appropriate selection and use of cloud computing.
The User Experience Platform: Product Convergence, Market Expansion
20 October, 2011 (08:00 AM - 09:00 AM)
The user experience platform (UXP) will allow the enterprise to create cross-channel user interfaces via a single set of integrated technologies, tying together currently disparate tools for creation of websites, portals, mashups, RIA and mobile apps. The UXP will also provide support for UX development methodologies like user-centered design, usability testing and analytics.
Building the 'Information Business' Brand
20 October, 2011 (08:00 AM - 09:00 AM)
All CIOs need to ask themselves a simple question: “What business am I in?” Since the operative word in CIO is “information,” the answer is likely “I am in the information business.” Formerly branded as IT operations delivery managers, how can the CIO transform his or her personal brand, and the brand of the IT organization to that of being a business unit “in the information business"?
Pattern-Based Strategy: The Art of Using Information to Impact Strategy and the Role of the CIO
20 October, 2011 (08:00 AM - 09:00 AM)
New information, process change and collaboration are providing rich sources of innovation or disruption to enterprise operations and strategy. Understanding how current and emerging technology can help identify these new patterns and help organizations model the impact and adapt will be a critical skill for IT.
Digitization Technology in the Next Wave
20 October, 2011 (08:00 AM - 09:00 AM)
Digitization has moved beyond working on the Web to driving revenue and operations. This changes everything, from the way you interact with customers to the role of IT. This presentation discusses data from more than 2,000 companies and case studies to define what works and the business benefits of digitization.
Net IT Out: Composite Applications — The Applications That Best Support Innovation
20 October, 2011 (08:00 AM - 08:20 AM)
Applications can support innovation in two ways. In the first, an application simply supports an innovative business initiative. In the second, the application itself is also innovative — i.e., it supports an initiative in a way that simultaneously breaks new ground and serves as a barrier to entry for competitors. Applications in both categories are almost always composites.
Roundtable: Fraud and Abuse Detection and Prevention
20 October, 2011 (08:00 AM - 09:00 AM)
Healthcare payers are increasingly being asked about their F&A techniques. This session brings IT leaders together to discuss the problems and hear how others are creating solutions.
Roundtable: Real-Time Processes, Events, BI and Business Rules — The Dance to Watch
20 October, 2011 (08:00 AM - 09:00 AM)
Business rules afford agility processes and applications in addition to providing guardrails for staying within management policies. As business leverages the agility the business rules afford, the need for more BI and real-time context accelerates, engendering decision platforms that leverage trends and data/events with models. BI will provide the wise alternatives for adjusting the rules with intelligence.
Workshop: Creating a Social Media Strategy to Drive Business
20 October, 2011 (08:00 AM - 09:15 AM)
Gartner predicts that the wave of social business will be larger and even more disruptive that the e-business wave that preceded it. Regardless of their industry, enterprises need a coordinated strategy for capitalizing on this opportunity as business gets social.
Workshop: Developing Your Information Management Strategy
20 October, 2011 (08:00 AM - 09:15 AM)
The creation of value from information — be it for improved business intelligence and reporting, real-time analytics, cost savings or new business creation — is a challenge for many organizations. In this interactive workshop, we explore the components of a best-practice information management strategy and share lessons learned.
Gartner Panel: Understanding the Business Value of Analytics
20 October, 2011 (09:30 AM - 10:30 AM)
The tablet computer has finally arrived, and with a difference. The iPad brought to life a new approach centered around Web, application and media consumption, and became a smash success. Tablets have captured the imagination of business leaders, who are using them to bring computing into settings that were not practical or were too cumbersome to use traditional approaches.
Critical Failures and Strategic Opportunities: Managing Operational Technology
20 October, 2011 (09:30 AM - 10:30 AM)
As operational technology (real time control systems) become more powerful, more pervasive and more widely used, companies will start to experience failure due to mismanagement and outside intrusion. IT departments can assist without having to take over fully; we explore how in this session.
Content Management: Strategies That Deliver Success
20 October, 2011 (09:30 AM - 10:30 AM)
After many years of fragmentation, frustration and failure measures, some strategies and better practices are emerging that showcase ECM's potential for ROI. Business buyers are seeking clear business cases for further investment. We've gathered some of the best proof points in this summary featuring a new MQ, case studies and success measures.
CIO Workshop: Stepping Up Your Benefits Realization Maturity (REPEAT SESSION)
20 October, 2011 (09:30 AM - 10:45 AM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
CIO Workshop: The CIO and the Board — Building Your Strategy (REPEAT SESSION)
20 October, 2011 (09:30 AM - 10:45 AM)
In a recent CIO workshop with 60 attendees, 95% said they present to the board, with more than 10% presenting at every board meeting. In this workshop, join others to discuss how best to insure success in the highly visible atmosphere that is the board of directors, and develop the process to build the plan and the presentation, plus the road map for building strategy based on board interaction.
Roundtable: Master Data Management as a First Step Toward Enterprise Information Management
20 October, 2011 (09:30 AM - 10:30 AM)
MDM is a focused discipline that provides “single versions” of the truth for core concepts of an organization, such as “customer” or “product.” EIM is broader, in that this strategy focuses on any information that is important to the business. This roundtable explores how organizations are leveraging their MDM programs to achieve EIM.
Roundtable: Application Integration vs. Data Integration
20 October, 2011 (09:30 AM - 10:30 AM)
A chasm exists between the disciplines of application integration and data integration. These domains don’t intersect without conscious effort by IT management and project teams. How do you manage the overlap?
Workshop: Cloud Security — Shield or Vapor?
20 October, 2011 (09:30 AM - 10:45 AM)
This is a debate between two analysts arguing whether cloud security is a shield or a vapor. Cloud is often seen as a shield that relieves enterprises from many — in particular, security — concerns, and puts them onto the cloud providers. Will this be fulfilled, or will the cloud also become an acid vapor, corroding enterprises' IT security, assets, control, ownership and jobs?
Net IT Out: Mobility in Life Sciences
20 October, 2011 (10:00 AM - 10:20 AM)
This session examines how mobility is being used as a competitive advantage in the life sciences industry.
Taxonomies and Data Models: A Trip Through Parallel Universes
20 October, 2011 (11:00 AM - 12:00 PM)
The historical distinctions between structured and unstructured data are falling. IT professionals need to prepare for a new set of information modeling techniques, development tools and semantically rich applications that will deliver new forms of business value.
Improving Your Social Risk IQ
20 October, 2011 (11:00 AM - 12:00 PM)
Whenever there is a gap between public expectations and management attention to an issue there are social risks, and those risks are growing daily. By 2015, any global enterprise, private or public sector, that does not improve its social risk intelligence will fail.
The Confluence of Context-Aware Computing and Customer Touch Points
20 October, 2011 (11:00 AM - 12:00 PM)
Context-aware computing impacts commerce via targeting and context-driven shopping tools. Context coincides with transitions from silos of stores, catalog and e-commerce to a multichannel world. Consumers see many touchpoints with business and expect to shop, buy, receive and return products and services across them. This shifts business models and impacts revenue for retail and other industries.
Net IT Out: Make Customer-Facing Business Intelligence Part of Your Business Model
20 October, 2011 (11:00 AM - 11:20 AM)
Firms are increasingly planning to deploy externally facing BI solutions. Some of these are even being sold as information-based products, turning the BI team from an IT cost center into a new source of revenue.
Net IT Out: Web Content Management — Strategies for Customer Engagement
20 October, 2011 (11:30 AM - 11:50 AM)
Consumer interactions and expectations for the Web have changed, and organizations need new strategies and approaches for keeping the customer engaged. We take a new look at how to optimize investments to develop an engaging Web channel.
Data and Content in the Cloud: Preparing for a New World of Information Management
20 October, 2011 (01:30 PM - 02:30 PM)
The way data is deployed is changing, due to alternative ways to deliver technology capabilities through cloud computing and software as a service (SaaS). CIOs and IT leaders focusing on information management initiatives should ensure cloud programs and projects are consistent with executing information management strategy — both perspectives are necessary to manage IT and business expectations.
Decision Making in an Era of Analytics
20 October, 2011 (01:30 PM - 02:30 PM)
Most decisions are made without really using analysis, but all hope for improved business performance relies on improved decision making. Developments in understanding of how decisions are made in the realm of business intelligence offer the opportunity to improve decision making at every level of the organization.
People-Centered Strategies: From Workplace Tools to Business Impact
20 October, 2011 (01:30 PM - 02:30 PM)
People-centered strategies amplify the impact of people on business results. Historically limited to knowledge workers, the opportunity is broader than that and involves people doing nonroutine work: employees and outsiders in the supply, distribution, consumption and reputation chains.
Roundtable: Data Warehouse Appliances — Experiences and Opportunities
20 October, 2011 (01:30 PM - 02:30 PM)
DBMS appliances have exploded onto the market. “Why would I want one?” and “What good are they?” are inquiries Gartner continues to receive. We discuss their value and cost, and encourage users to join the conversation and share their experiences.
Workshop: The Future of Information and Analytics
20 October, 2011 (01:30 PM - 02:45 PM)
Today, 80% of analytic investments have been in producing reports from lagging information. But the volume velocity and variety of new information sources and analytical capabilities are increasingly presenting challenges and opportunities for organizations. This workshop assists IT in connecting business leader desires to current and emerging information and analytical technologies.
Cloud Computing Disrupts the Vendor Landscape
20 October, 2011 (02:45 PM - 03:45 PM)
Cloud computing is not only impacting enterprises but is also poised to reshape the vendor landscape. The competition is heating up between early cloud leaders as established enterprise players enter the market. A disruptive force of gigantic proportion, cloud computing stands to change the balance of vendor power in many ways.
Analytics and Business Intelligence in the Cloud
20 October, 2011 (02:45 PM - 03:45 PM)
Like it or not, the cloud's impact on analytics, business intelligence and performance management is formatively changing the way organizations source solutions. Different business models abound with software vendors and service providers jockeying for the lead position. Who wins (or loses) is still up for grabs.
Collaborative Data Management: Key Roles and Practices for Engaging the Business
20 October, 2011 (02:45 PM - 03:45 PM)
The constant need of timely access to information from diverse sources including cloud data has driven the business to become more autonomous in managing data. Data governance over scattered data in mashups, cloud data and the more classic data marts and warehouses becomes all the more challenging. The session addresses how the business and IT can collaborate over previously IT-led tasks.
The Future Web: Are Your Prepared?
20 October, 2011 (02:45 PM - 03:45 PM)
Web 2.0 is just a stop along the road, with semantic Web, HTML5 and cloud computing driving a new era of Web innovation. Is your enterprise prepared for this future?
Net IT Out: CIO Alert — The Business Value of In-Memory Data Management
20 October, 2011 (02:45 PM - 03:05 PM)
In-memory data management enables fast access to large amounts of information, and products are finally beginning to catch up with the hype. In this session we address what CIOs should do to realize business benefits from this technology advancement.
Roundtable: What Makes Social Work?
20 October, 2011 (02:45 PM - 03:45 PM)
Conventional wisdom suggests that employees will instantly adopt social tools if you provide them; after all, no one needed Facebook training, right? In this roundtable, participants discuss why conventional wisdom is wrong, what has worked and what hasn’t when rolling out social software.
Net IT Out: Plan for Orphaned Data When Decommissioning Applications
20 October, 2011 (03:15 PM - 03:35 PM)
Applications don't retire all by themselves. They need to be decommissioned. As enterprises rationalize their application portfolios and embrace new delivery models (e.g., cloud), architects need to develop a structured approach to managing residual data. Lawyers and regulators may require access for years or decades. What will it all cost?
Net IT Out: Data Warehouse Trends for the CIO
20 October, 2011 (03:15 PM - 03:35 PM)
The CIO needs to be aware of valid and meaningful trends in order to prevent budget waste through misdirection by the data warehouse management and delivery team. The session identifies trends in the data warehousing market for 2011 through 2012.
Reimagining Information Architecture: Welcome to the World Wide Mesh
20 October, 2011 (04:00 PM - 05:00 PM)
The Web continues to level the playing field between the powerful and upstart. For the re-imagined organization, success is more about mastering the flow and shareability of information, and less on storing and compressing data. By shifting from mashing data to meshing data, organizations increase the business value of information through the powerful network effect of information sharing.
Roundtable: SharePoint 2010 — Migrate or Not?
20 October, 2011 (04:00 PM - 05:00 PM)
SharePoint migration represents a huge investment on several fronts. It will have a tremendous strategic impact on an organization, and could potentially derail their corresponding IT initiatives. Organizations facing SharePoint migration initiatives can share their insights and challenges.
Roundtable: Creating Satisfied Users — What Works, What Doesn't
20 October, 2011 (04:00 PM - 05:00 PM)
This roundtable allows attendees to explore the successful strategies that have been employed to deliver great solutions and outstanding user experiences.
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