The World's Most Important Gathering of
CIOs and Senior IT Executives
21 - 25 October 2012 Orlando, Florida
Tracks By Role
Business Process Improvement
You can’t re-imagine IT when you’re burdened with outdated business processes and skills. You need an innovative vision that delivers crystal-clear business process visibility to management, staff and customers; brings clarity to daily operations; and anticipates and remedies process performance failures. This is what business process improvement (BPI) delivers as it solidifies IT’s value proposition to the business, re-imagines how work could be done and opens a new level of process-based performance.
Sessions
Hyperdigitization and Its Impact on Financial Services
16 October, 2011 (12:30 PM - 01:30 PM)
Contrary to popular opinion, the financial services industry is not digital. However, one in five dollars, growing to nearly one in four within this decade, is generated by the hyperdigitizing sector of the economy. Is your financial institution equipped to handle and maximize the potential from this trend and turn electrons into revenue?
The Manufacturer's Optical Illusion
16 October, 2011 (12:30 PM - 01:30 PM)
Product manufacturers forecast, plan and research customer demand and the behavior that drives it. Many manufacturers create an optical illusion about their demand chain and their ability to adapt to changes and predict outcomes. Technology is enabling transparent assessment of the demand chain, creating a new picture that drives higher performance.
The Insurance Technical Evolution, 2011–2016
16 October, 2011 (12:30 PM - 01:30 PM)
The insurance business model is evolving, and new strategies made possible due to technology advancements. To stay competitive and differentiate, it is critical that insurers stay aware of the major technical changes and disruptions resulting from their use. This presentation provides examples of major technologies that will change the business models within the industry.
The Confluence of Context-Aware Computing and Customer Touch Points
16 October, 2011 (12:30 PM - 01:30 PM)
Context-aware computing impacts commerce via targeting and context-driven shopping tools. Context coincides with transitions from silos of stores, catalog and e-commerce to a multichannel world. Consumers see many touchpoints with business and expect to shop, buy, receive and return products and services across them. This shifts business models and impacts revenue for retail and other industries.
Healthcare Technology Reimagines 'Practice on the Flat of the Curve'
16 October, 2011 (12:30 PM - 01:30 PM)
The intersection of healthcare cost and quality is a fundamental underpinning for solutions needed in all counties struggling with the direction of healthcare. One of the earliest guides to address this issue has been the concept of "practice on the flat of the curve." This presentation will revisit the concept and how technology influences the principle.
Net IT Out: Innovation in Retail
16 October, 2011 (01:45 PM - 02:05 PM)
Increasingly, retailers need to innovate to attract and retain customers. Innovation is not just about introducing new consumer applications and technologies. This session identifies key components needed to execute a retail innovation strategy.
Net IT Out: Clinical Data Dilemma — Too Many Sources, Not Enough Insight
16 October, 2011 (02:15 PM - 02:35 PM)
Healthcare and life science organizations are in a race to create capabilities to leverage clinical data assets as the data grows geometrically driven by an increasingly digitized healthcare environment. Data sources are converging and creating new opportunities. What strategies are working to contend with this changing environment and leverage this high potential data resource?
Net IT Out: Fraud and Abuse — It's About Prevention Not Detection
16 October, 2011 (02:15 PM - 02:35 PM)
Fraud and abuse have been a regrettable part of the healthcare payer landscape since the very beginnings of the industry. Long hidden from public view, they are now topics of great interest as healthcare cost containment is increasing in visibility. Payers must look for solutions that predict fraud possibilities and prevent them as much as they need to detect them after they occur.
Net IT Out: Business Process Management Is Critical for Government Reform — Innovation
16 October, 2011 (02:15 PM - 02:35 PM)
Governments are facing unprecedented budget pressure that we do not expect to abate. Without fundamental restructuring, basic service delivery will be significantly impacted. The good news is that we believe BPM can help. It won’t be an easy journey, but many agencies have already begun.
The Future of Utilities: From Cloud Service to Empowered Consumers
16 October, 2011 (03:00 PM - 04:00 PM)
Energy utilities business models were put in place to provide reliable, affordable energy as a cloud service with little concern over energy sustainability. Much has changed since then. While governmental energy policies and consumer attitudes are becoming aligned with sustainability concerns, neither the regulatory frameworks for utilities nor utilities' business models are keeping pace.
Prevent Failed Implementations in Government: The 'Slow Trigger, Fast Bullet' Approach
16 October, 2011 (03:00 PM - 04:00 PM)
In typically individualistic western cultures, failure often comes because premature commitments are made before critical stakeholder problems are adequately confronted. This session explains the little-known "slow trigger, fast bullet" approach that has dramatically improved implementation success in many settings.
Mobile Financial Services — Time to Get Your Hands Dirty
16 October, 2011 (03:00 PM - 04:00 PM)
The use of mobile devices to deliver banking, payment and investment products — mobile financial services — is the subject of key pain points that are damaging revenue prospects. To accommodate the complex value chain a new approach to the design of mobile FS is needed. We introduce a framework with the high-level components required to get started with mobile FS.
Care Management: A Crucial IT Pivot Point in Accountable Care Organizations
16 October, 2011 (03:00 PM - 04:00 PM)
Health information exchange (HIE) is no longer a nominal chore to satisfy community physicians; it is now a key element of IT strategy for accountable care organizations (ACOs). ACOs face a growing number of options for obtaining healthcare services. This presentation identifies the alternative business and technical models and matches them with ACO characteristics.
Net IT Out: Multichannel Forecast — A Major Change in Store
16 October, 2011 (03:30 PM - 03:50 PM)
With the advent of multichannel retailing, the proportion of retailer revenue coming from the store channel will be reduced. Retailers need to understand the impact of this on the store and assess how the role of the store will change for their consumers. These issues are netted out in this session.
Real IT Priorities in Government: Winning the Budget Battle
16 October, 2011 (04:15 PM - 05:15 PM)
Priorities aren't real until they are funded, but budget directors and the budget process are often biased in ways that make success harder than it should be. This session analyzes the institutional and behavioral problems to be overcome, along with the tactics helping leading governments to succeed.
Banking on the Cloud
16 October, 2011 (04:15 PM - 05:15 PM)
The slow but persistent adoption of cloud technologies in banking cannot hide its potential to transform the industry. However, the real focus for cloud should be on the business model as opposed to the technology model. Banking on the cloud will be as revolutionary to financial services as Napster was to the music industry. Are you prepared?
The Move to Mobility: Opportunities and Best Practices Among Insurers
16 October, 2011 (04:15 PM - 05:15 PM)
Many life and P&C insurers are investing in and building the business case for the deployment of mobile devices and applications. This presentation discusses the opportunities for mobility within the insurance industry, the business and technical steps required for successful mobile deployments and the most common pitfalls that insurers will face on the road to mobility.
Propelling Healthcare Performance With New Business Intelligence
16 October, 2011 (04:15 PM - 05:15 PM)
This session covers actions, critical success factors and lessons learned in drawing electronic health records data into a new architecture for BI performance management.
Accountable Care Organizations and How They Are Paid: Redefining for Healthcare Payers
16 October, 2011 (04:15 PM - 05:15 PM)
Reshaping healthcare provider behaviors toward outcome-based care requires new financial incentives and disincentives to change the way better medicine can be delivered. Healthcare payer CIOs will be challenged to meet the new payment methodologies’ complexities demanded by accountable care.
Net IT Out: Do You Know Where Your Marketing Data Is?
16 October, 2011 (04:15 PM - 04:35 PM)
Analysis and application of data from advertising and customer channels alongside social media and other sources is critical to a variety of business problems, from detecting key patterns to optimizing costly media expenditures. Many learn the hard way that much of this data is both maintained and owned by third-party agencies. Issues can be avoided by applying the best practices we will describe in this session.
Net IT Out: The Power of Me — How Consumers Are Evolving Amidst Utter Connectedness
16 October, 2011 (04:15 PM - 04:35 PM)
Technology is giving new power to consumers. Companies and brands must adjust to these new realities with the idea of technology-enabled "me" marketing where power is shared and brands must appeal to the right combination of heart, mind and spirit. We highlight several companies that are using technology to share power with consumers, and how this is changing their business.
Net IT Out: 'Now Please, More Please' - Channeling the Social Media Hunger in Education
16 October, 2011 (04:45 PM - 05:05 PM)
This session addresses the growing speed and scale of the impact of social media in education. It identifies what is working and what has failed in higher education. Case study examples are discussed.
Net IT Out: Taming the Networked Organization Beast
16 October, 2011 (04:45 PM - 05:05 PM)
Product manufacturers have built networks of external capabilities that are increasingly complex manage. The network of highly sophisticated capabilities is often unsophisticated when the components need to function together. Achieving more synchronized operations and greater response to customer needs requires flexible technology that can adapt to your changing value chain.
Welcome Address
17 October, 2011 (09:30 AM - 09:45 AM)
A personal welcome and introduction to Gartner Symposium/ITxpo 2011.
Gartner Analyst Opening Keynote (Full Version)
17 October, 2011 (09:45 AM - 10:45 AM)
In IT's postmodern role, users are creators as well as consumers. Business leads technology strategy. Customers drive product plans. Innovation occurs not just in closed environments, but openly. You will gain a competitive advantage if you seek the signals and take action. The Gartner Analyst Opening Keynote will explore what it means to re–imagine IT and leadership to drive business success; don't miss this opportunity to experience the trends and insights that will allow you to re–imagine the possibilities for your role, your team and your organization.
The 2012 Gartner Scenario: The Call for a New CIO Manifesto
17 October, 2011 (11:30 AM - 12:30 PM)
Executives around the world have identified increasing economic and business growth as their highest priority. Since this will demand more from IT organizations than just cutting costs, it is time for CIOs to embrace a new CIO manifesto that will declare how generating revenue must become a new and central component of their IT organization’s mission for the rest of this decade and beyond.
The BPM Scenario: From Operational Excellence to Operational Resilience
17 October, 2011 (11:30 AM - 12:30 PM)
Many organizations approach BPM with an old-fashioned mindset of process automation and standardization. BPM challenges conventional thinking about operational excellence, shifting the emphasis from automation and standardization to resilient processes. CIOs have an opportunity to be change agents, guiding business leaders to recognize their own requirements for process adaptability.
The Social Organization: How to Build a Corporate Competency in Social Media
17 October, 2011 (11:30 AM - 12:30 PM)
Based on the new Gartner book, the authors present specific capabilities that organizations must develop to compete in an increasingly interconnected social world. It covers why social media is a powerful enabler of business value and what organizations must do to realize its potential. As well, it addresses how business and IT leaders must lead, manage and facilitate differently in a social organization.
Reimagining Communications: The Gartner Communications Scenario
17 October, 2011 (11:30 AM - 12:30 PM)
The workplace is changing, and business communications systems and policies have to keep up. The explosion in personal mobile devices, widespread availability of cheap Internet capacity and new integrated communications systems are combining to create new opportunities for forward-thinking leaders. Real-time and captured video will pay off in a big way for those who learn to deploy it.
Roundtable: How to Manage AMI Deployment Expectations
17 October, 2011 (11:30 AM - 12:30 PM)
Advanced metering infrastructure is a cornerstone of a smart grid, with a potential to transform utility business and provide societal benefits. Stakeholders such as LOB executives, regulators and consumers have different expectations, which are often misaligned. This roundtable focuses on the issues of managing AMI deployment expectations across different stakeholders.
Net IT Out: The Take-Off With iPads/Media Tablets — Don't Miss the Truly Strategic Issues
17 October, 2011 (12:00 PM - 12:20 PM)
Last year saw a takeoff in media tablets that continues in force. But the key issues are not the capabilities of the devices. Rather, what's strategic — with major impacts on how governments organize to meet their missions — are the disruptive impacts of access to multimedia interactivity on how governments produce and consume information.
Case Study: Value Realization of the Real-Time Enterprise
17 October, 2011 (02:00 PM - 03:00 PM)
Visionaries and vendors announced the arrival of the real-time enterprise in the 1990s, but 15 years later many business processes are still slow, disconnected and opaque. Was it a mirage, is it around the corner or did it slip in the back door without anyone noticing?
Business Process Management Gets Social — Rethinking How Work Gets Done
17 October, 2011 (02:00 PM - 03:00 PM)
Redesigning processes to be socially enabled means fundamentally rethinking how the work is done, who does it and how insights derived from social interactions can be acted upon within the work process. This session defines the phenomenon, provides tactics for designing socially enabled processes and presents case studies from organizations that are successfully making the transition.
CIO Workshop: Strengthening the Connection Point — Cultivate Better IT Managers
17 October, 2011 (02:00 PM - 03:15 PM)
Managers are the key connection point in the IT organization. They have the responsibility and potential to enhance the capability and performance of each individual contributor. In this workshop participants gain insight into what makes a manager effective, and through a facilitated discussion learn about innovative approaches to enhance their capability.
Roundtable: BPMS Implementation Best Practices
17 October, 2011 (02:00 PM - 03:00 PM)
A BPMS is a composition environment, not a development environment. As such, it changes how solutions are designed, architected, implemented, tested and deployed. This session explores best practices for implementing BPMS-base solutions for process management needs.
Net IT Out: How Do You Expect to Demonstrate the Value of Applications If You Don't Measure It?
17 October, 2011 (02:30 PM - 02:50 PM)
It seems so basic, but only one-third or fewer applications organizations even measure the value of business projects that include significant application investments. This presentation looks at research into best practices for realizing value, Gartner tools for developing strong credible value propositions and a framework for ensuring you actually harvest the value.
The Top 10 Strategic Technologies for 2012
17 October, 2011 (05:00 PM - 06:00 PM)
Strategic technologies are those with the potential for significant impact on the enterprise during the next three years. This session presents the Gartner annual list of top 10 technology trends that companies should be factoring into their strategic planning for 2012.
CIO Workshop: The CIO and the Board — Building Your Strategy
17 October, 2011 (05:00 PM - 06:15 PM)
In a recent CIO workshop with 60 attendees, 95% said they present to the board, with more than 10% presenting at every board meeting. In this workshop, join others to discuss how best to insure success in the highly visible atmosphere that is the board of directors, and develop the process to build the plan and the presentation, plus the road map for building strategy based on board interaction.
Net IT Out: Managing the Next Generation of Client Computing
17 October, 2011 (05:00 PM - 05:20 PM)
End-user computing is moving away from a paradigm characterized by static, fixed workspaces that are physically tied to hardware devices, and toward dynamic workspaces that are available on demand from myriad devices. Here, we discuss the drivers for this change, as well as the technologies and best practices necessary to make client computing more flexible and better managed.
Net IT Out: Gartner’s Take on IBM
17 October, 2011 (05:30 PM - 05:50 PM)
This session is an evaluation of IBM as a strategic IT vendor in infrastructure, applications and services.
The Cloud Computing Scenario
18 October, 2011 (08:15 AM - 09:15 AM)
Cloud computing has become the latest in a series of hot industry terms and, as such, is used in many contradictory ways. Several trends such as global class architecture, Web platforms, scalable and elastic processing, and the Internet itself are converging to fuel this phenomenon. The impact will be felt broadly in applications as well as platforms and services.
The Social Scenario: Business Gets Social
18 October, 2011 (08:15 AM - 09:15 AM)
The wave of social business will be larger and even more disruptive that the e-business wave that preceded it. In this scenario presentation, we explore the critical trends that are upending relationships among enterprises' employees, business partners, customers and the social Web as business gets social.
Energy Efficiency and Technology Alignment
18 October, 2011 (08:15 AM - 09:15 AM)
Energy efficiency has grown in importance. Political upheaval in the Middle East and recent natural disasters are creating disruptions in global supply chains, and escalating energy costs. Energy efficiency has become an important corporate strategic priority and a critical focus for the IT, sustainability and strategy leaders. This discussion looks at current trends in energy efficiency.
Guest Case Study: The Hartford's mission critical contact center application goes into the cloud with an Enterprise-wide deployment
18 October, 2011 (08:15 AM - 09:15 AM)
The case study will be presented by two high level executives from The Hartford IT community, and focus on a “real world” example of a full enterprise-wide deployment in the emerging cloud based application environment, including: • The core application and cloud solution that drove the project including expected benefits, challenges, and risks • Why The Hartford felt confident that the application was safe, secure, and “ready to move” as a enterprise full deployment • Dealing with organizational resistance to change, and overcoming cultural forces within the organization • Obtaining cross organizational buy-in and support • Effectively managing the project with a IT and business user collaborative approach • Key learnings from the project on the migration to the cloud • Evaluating the strategic vs. tactical implications of the project • Driving an organizational results focus and measuring success
Little Elephants: How Small Changes Can Make a Huge Impact
18 October, 2011 (08:15 AM - 09:15 AM)
From the Amazon or eBay Buy It Now buttons, to simply making the Okay buttons on ATM terminals green, some innovations can have a disproportionately large impact on the enterprise. This session identifies big small ideas and how to mine them.
CIO Workshop: Stepping Up Your Benefits Realization Maturity
18 October, 2011 (08:15 AM - 09:30 AM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
Roundtable: Functions and IT Strategy for Provider-Based Care Management
18 October, 2011 (08:15 AM - 09:15 AM)
As healthcare deliver organizations become or collaborate in accountable care organizations (ACOs), a key new area of functionality is care management. Requirements include analytics and workflow for care managers. Architectural issues include the availability of a common electronic health record. Attendees share their experience performing care management and assessing requirements.
Roundtable: From Mass to 'Me' Marketing — Staying One Step Ahead of Consumer Demand
18 October, 2011 (08:15 AM - 09:15 AM)
Old marketing paradigms continue to be demolished with the advent of social and mobile technologies that are making it easy for consumers to demand more personalized attention. Consumer goods companies must adjust to these new realities or risk irrelevancy. As IT leaders, how do you stay one step ahead of the increasing demands and rising expectations of the marketing department and their agencies?
Roundtable: The Impact of Health Benefit Exchanges
18 October, 2011 (08:15 AM - 09:15 AM)
Business growth must include the automation of business processes such as sales, marketing and customer service, via multiple, interconnected delivery channels. This transformation is highly disruptive but can be achieved if payers improve strategies, processes and interdepartmental coordination. The rollout of health benefit exchanges in 2014 will only exacerbate these functional areas.
Never Mind Consumerization, There Will Be No Consumer
18 October, 2011 (09:45 AM - 10:45 AM)
This session looks at how consumers empowered by increasing access to information and technology will drive personalization, production and consumption processes to the extent that they become "conducers."
The Great Case Management Debate
18 October, 2011 (09:45 AM - 10:45 AM)
Case management is one of the most complex process styles. The challenge of managing these typically customer-facing workflows has captured the attention of many technology and solution providers: ECM suites, BPM suites, composite content applications, ISVs, CRM applications and systems integrators. Come hear this debate about how to better coordinate and manage case work whatever your industry.
Net IT Out: Completing the Missing Link in Many Enterprise Architecture Programs
18 October, 2011 (09:45 AM - 10:05 AM)
Gartner research reveals that many EA programs are simply not resonating as they should with business and IT leaders alike. This is because there is a missing link in their work. In this session, we clearly identify the missing link and how to go about mending the chain leading to better business outcomes.
Roundtable: Financial Services in the Cloud
18 October, 2011 (09:45 AM - 10:45 AM)
This session encourages financial institutions to discuss use cases and ROI for cloud initiatives. Attendees discuss with their peers how, where and why banks and insurers have adopted cloud computing. Best practices to achieve business performance, ongoing challenges and critical success factors are discussed.
Outside-In Benchmarking: How Do You Know You Have the Right IT?
18 October, 2011 (11:15 AM - 12:15 PM)
Traditional IT benchmarking is inside out, conducted without reference to the larger enterprise. This presentation helps attendees establish IT benchmarks that are enterprise-context-aware.
CIO Workshop: Strengthening the Connection Point — Cultivate Better IT Managers (REPEAT SESSION)
18 October, 2011 (11:15 AM - 12:30 PM)
Managers are the key connection point in the IT organization. They have the responsibility and potential to enhance the capability and performance of each individual contributor. In this workshop participants gain insight into what makes a manager effective, and through a facilitated discussion learn about innovative approaches to enhance their capability.
CIO Workshop: Stepping Up Your Benefits Realization Maturity (REPEAT SESSION)
18 October, 2011 (11:15 AM - 12:30 PM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
Workshop: Gartner’s ITScore, an Assessment of Enterprise Architecture Maturity
18 October, 2011 (11:15 AM - 12:30 PM)
In this workshop we explore the Gartner Enterprise Architecture Maturity Model. First, we explore the basics of the model. Second, each participant plots their maturity against others in the group. Third, the group discusses realistic next steps to improve. Last, each group shares its findings.
Guest Panel: Executing on Sustainable Business
18 October, 2011 (02:00 PM - 03:00 PM)
After all the discussion, someone has to get down to executing on sustainability. This panel brings together leading IT and sustainability executives to share best practices and experiences in executing on sustainability across a range of industrial sectors.
Ten Lessons Learned In Real-Time Operational Intelligence
18 October, 2011 (02:00 PM - 03:00 PM)
Business dashboards are everywhere, but poor design, alert fatigue and information glut threaten to overwhelm their potential benefits. Fast and effective decision making depends on understanding pattern-based strategies and operational tempo.
CIO Workshop: Moving State and Local Governance Up the 'Political Food Chain'
18 October, 2011 (02:00 PM - 03:15 PM)
This workshop identifies tactics and best practices for moving governance up the political food chain. We point to the need and offer solutions for moving IT governance up the political ladder and expanding IT governance into enabling the business of government.
Roundtable: Vendor Selection — Best Practices in Selecting BPM Consulting
18 October, 2011 (02:00 PM - 03:00 PM)
BPM is an approach to business process improvement. Many businesses lack sufficient expertise to navigate the process of process change entirely on their own. This session focuses on how and where to get the external resources necessary to help you deal with domain expertise, organizational issues and technologies in BPM projects.
CIO Workshop: Stepping Up Your Benefits Realization Maturity (REPEAT SESSION)
19 October, 2011 (09:30 AM - 10:45 AM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
Net IT Out: Mobility for Healthcare Providers
19 October, 2011 (09:30 AM - 09:50 AM)
Mobility contributes to an improved clinical workflow and the timely access to information. It extends the reach of expensive and critical clinical systems. Devices are moving closer to the point-of-care and the point-of-care is moving to new venues. With increased coverage, security and integration Wi-Fi and cellular will have a profound effect on how care is delivered.
Net IT Out: Gartner’s Take on SAP
19 October, 2011 (10:00 AM - 10:20 AM)
This presentation will access SAP's recent shift in strategy and what it means for clients. It will explore and evaluate SAP's in-memory computing, cloud efforts, and report on the BOBJ and Sybase acquisitions.
The CIO's Guide to Managing Vendors
19 October, 2011 (11:00 AM - 12:00 PM)
CIOS have spent an entire career building up the skill sets to effectively manage the application of information technology. Often the training and preparation miss how to manage external vendor relationships that are integral to IT success. This presentation presents a concise guide to what CIOs need to know to effectively manage vendors in alignment with business and IT goals.
Business Architecture: Integrating Business and IT
19 October, 2011 (11:00 AM - 12:00 PM)
Leading organizations know "our business is IT, and IT is our business." Enterprise architects are in a unique position to enable and lead this unification of business and IT. One crucial aspect is leveraging an enterprise business architecture as a conduit for engaging business leaders, and understanding the ripple effect of business changes on people, process, information and technology.
How to Scale the Enterprise IT Maturity Path
19 October, 2011 (11:00 AM - 12:00 PM)
Enterprise IT maturity is a complex soup of behaviors and capabilities that determine the degree to which an enterprise can strategically benefit from IT. This presentation uses the Gartner ITScore and real accumulated data to provide actionable advice for elevating IT within the enterprise and drive enhanced business results.
CIO Workshop: The CIO and the Board — Building Your Strategy (REPEAT SESSION)
19 October, 2011 (11:00 AM - 12:15 PM)
In a recent CIO workshop with 60 attendees, 95% said they present to the board, with more than 10% presenting at every board meeting. In this workshop, join others to discuss how best to insure success in the highly visible atmosphere that is the board of directors, and develop the process to build the plan and the presentation, plus the road map for building strategy based on board interaction.
Net IT Out: Process Intelligence — Applying the Best of Business Intelligence to Business Process Management
19 October, 2011 (11:00 AM - 11:20 AM)
Business process management (BPM) needs to respond to trends, real-time current activity and emerging patterns to effectively allow organizations to cope operationally in a timely fashion. This requires the integration of BI algorithms, data and event management along with evolving advanced visualization in the context of a process and the cases they manage.
Workshop: Gartner’s ITScore, an Assessment of Enterprise Architecture Maturity
19 October, 2011 (11:00 AM - 12:15 PM)
In this workshop we explore the Gartner Enterprise Architecture Maturity Model. First, we explore the basics of the model. Second, each participant plots their maturity against others in the group. Third, the group discusses realistic next steps to improve. Last, each group shares its findings.
Net IT Out: The Needed Synergy for Resilience — Flexible Operations and Adaptable People
19 October, 2011 (11:30 AM - 11:50 AM)
If you want to change your competitive stance, you’ll need two new skills that break your traditional view of management: organizational liquidity and operational resilience. Organizational liquidity is the practice of anticipating and responding to emerging change. Operational resilience is a capability that enables enterprises to adapt to emerging patterns by shaping operational performance.
The New PPM Normal — Increased Complexity, Constant Change and New Approaches to Embrace It
19 October, 2011 (01:30 PM - 02:30 PM)
Traditional PPM philosophy supports a “control” mindset. Change today is in part driven by a dance of interdependent agents adapting to one another — most outside our control. We must move from a Tayloristic approach of control and embrace a more open and less controlled environment.
The Market Landscape for Business Process Improvement in 2015
19 October, 2011 (01:30 PM - 01:50 PM)
Business process management (BPM) is causing major changes to the application software, consulting and implementation services, outsourcing and cloud services markets. This session outlines the forces that BPM unleashes and their market impact, and recommends steps to prepare for these changes.
Net IT Out: Mobile Device Security Assessment — Your Strategy to Manage Chaos
19 October, 2011 (01:30 PM - 01:50 PM)
Mobile devices pose ever-increasing variations, even within a supposedly single platform, bringing business processes into contact with applications and services never anticipated by traditional IT planners. This presentation comprehensively analyzes the attack surface, risks and recommendations across all major consumer smartphone and tablet platforms.
Roundtable: Practical Steps Toward Effective Data Classification
19 October, 2011 (01:30 PM - 02:30 PM)
Data classification is crucial in optimizing data protection but it remains difficult, with frequent miscommunications between the business and IT. This workshop introduces the basic concepts, along with a new Gartner toolkit that provides examples of quantitative and qualitative classification schemes. Workshop participants share their experiences with what does and does not work, and why.
Workshop: Selling Business Process Management to Your Organization
19 October, 2011 (01:30 PM - 02:45 PM)
BPM improves business performance and agility, which can lead to the growth or transformation of your business. There is often a degree of reluctance on the part of senior management to adopt a new discipline, as communications are filled with jargon and lack a business perspective. This session provides a framework to communicate with senior executives to gain buy-in for BPM initiatives.
Essential Organizational Change Skills for BPI Leaders
20 October, 2011 (08:00 AM - 09:00 AM)
BPI programs and projects change the way work happens in our organizations and affects those doing the work. Yet BPI leaders struggle with the mastery to effectively lead change. This critical capability will make the difference between success and failure. In this session we explore the practical steps that can be taken to embed organizational change techniques into BPI projects.
Are You Ready for an Enterprise Program Management Office?
20 October, 2011 (08:00 AM - 09:00 AM)
Since 2008 there has been a steady increase in the number of organizations considering establishing an EPMO. In this presentation we explore what an EPMO might look like at various stages of organizational maturity and how it differs from an IT PMO. We also explore how the creation of a project culture plays a critical role in the effectiveness of an EPMO in supporting strategy execution.
Pattern-Based Strategy: The Art of Using Information to Impact Strategy and the Role of the CIO
20 October, 2011 (08:00 AM - 09:00 AM)
New information, process change and collaboration are providing rich sources of innovation or disruption to enterprise operations and strategy. Understanding how current and emerging technology can help identify these new patterns and help organizations model the impact and adapt will be a critical skill for IT.
Net IT Out: Composite Applications — The Applications That Best Support Innovation
20 October, 2011 (08:00 AM - 08:20 AM)
Applications can support innovation in two ways. In the first, an application simply supports an innovative business initiative. In the second, the application itself is also innovative — i.e., it supports an initiative in a way that simultaneously breaks new ground and serves as a barrier to entry for competitors. Applications in both categories are almost always composites.
Roundtable: Real-Time Processes, Events, BI and Business Rules — The Dance to Watch
20 October, 2011 (08:00 AM - 09:00 AM)
Business rules afford agility processes and applications in addition to providing guardrails for staying within management policies. As business leverages the agility the business rules afford, the need for more BI and real-time context accelerates, engendering decision platforms that leverage trends and data/events with models. BI will provide the wise alternatives for adjusting the rules with intelligence.
Workshop: Creating a Social Media Strategy to Drive Business
20 October, 2011 (08:00 AM - 09:15 AM)
Gartner predicts that the wave of social business will be larger and even more disruptive that the e-business wave that preceded it. Regardless of their industry, enterprises need a coordinated strategy for capitalizing on this opportunity as business gets social.
iPads and Beyond: Top 10 Business Applications for Tablets
20 October, 2011 (09:30 AM - 10:30 AM)
The tablet computer has finally arrived, and with a difference. The iPad brought to life a new approach centered around Web, application and media consumption, and became a smash success. Tablets have captured the imagination of business leaders, who are using them to bring computing into settings that were not practical or were too cumbersome to use traditional approaches.
Content Management: Strategies That Deliver Success
20 October, 2011 (09:30 AM - 10:30 AM)
After many years of fragmentation, frustration and failure measures, some strategies and better practices are emerging that showcase ECM's potential for ROI. Business buyers are seeking clear business cases for further investment. We've gathered some of the best proof points in this summary featuring a new MQ, case studies and success measures.
How to Make Money and Win Customers: Context-Aware Computing in the Wild
20 October, 2011 (09:30 AM - 10:30 AM)
Gartner has predicted that context-aware computing will have a net economic impact of $140 billion per year by 2014. Leading organizations are already fielding context-enriched services. This presentation explores how they are increasing revenue and customer engagement.
CIO Workshop: Stepping Up Your Benefits Realization Maturity (REPEAT SESSION)
20 October, 2011 (09:30 AM - 10:45 AM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
CIO Workshop: The CIO and the Board — Building Your Strategy (REPEAT SESSION)
20 October, 2011 (09:30 AM - 10:45 AM)
In a recent CIO workshop with 60 attendees, 95% said they present to the board, with more than 10% presenting at every board meeting. In this workshop, join others to discuss how best to insure success in the highly visible atmosphere that is the board of directors, and develop the process to build the plan and the presentation, plus the road map for building strategy based on board interaction.
Workshop: Gartner’s ITScore, an Assessment of Business Process Management Maturity
20 October, 2011 (09:30 AM - 10:45 AM)
This workshop takes attendees through the ITScore model for business process management maturity.
Workshop: Building Industry Business Capability Models
20 October, 2011 (09:30 AM - 10:45 AM)
Many clients are using business capability modeling as a way to explore future state scenarios with business leaders. Business capability modeling is a technique for representing an organization's business, independent of organization structure, processes, people or domains. In this workshop, attendees work with peers in their industry to create and discuss their common business capabilities.
Net IT Out: Mobility in Life Sciences
20 October, 2011 (10:00 AM - 10:20 AM)
This session examines how mobility is being used as a competitive advantage in the life sciences industry.
Shepherding Projects Through the Conflicts of Change
20 October, 2011 (11:00 AM - 12:00 PM)
Change management is an underappreciated dimension of successful projects. Ignoring organizational change principles is a surefire way to reduce the success of any initiative. Yet few projects include a detailed plan for dealing with the vagaries of human nature. This presentation explores practical approaches for incorporating change principles into project planning and execution.
The Confluence of Context-Aware Computing and Customer Touch Points
20 October, 2011 (11:00 AM - 12:00 PM)
Context-aware computing impacts commerce via targeting and context-driven shopping tools. Context coincides with transitions from silos of stores, catalog and e-commerce to a multichannel world. Consumers see many touchpoints with business and expect to shop, buy, receive and return products and services across them. This shifts business models and impacts revenue for retail and other industries.
Guest Case Study: US National Renewable Energy Labs' IT Sustainability Initiatives
20 October, 2011 (11:00 AM - 12:00 PM)
NREL is not only researching renewable energy but has also built and operates a 2,200-employee net zero energy building. Hear from NREL's Chuck Powers on how this was accomplished — especially in its data center.
Net IT Out: Qualifying the Value of a Cloud Computing Project — Outcomes Are the Key
20 October, 2011 (11:00 AM - 11:20 AM)
Cloud computing value comes from measuring and metering the outcomes of a cloud project. These outcomes speak to the heart of what people want from the cloud. Efficiency, economics and customer satisfaction are key. This presentation examines how to value cloud projects and to measure that value.
People-Centered Strategies: From Workplace Tools to Business Impact
20 October, 2011 (01:30 PM - 02:30 PM)
People-centered strategies amplify the impact of people on business results. Historically limited to knowledge workers, the opportunity is broader than that and involves people doing nonroutine work: employees and outsiders in the supply, distribution, consumption and reputation chains.
Net IT Out: Reimagining Technical Architecture in the Age of Cloud Computing
20 October, 2011 (01:30 PM - 01:50 PM)
Cloud computing and other alternative delivery models for IT capabilities are revolutionizing the practice of technical architecture. Many organizations have increased their leverage of external providers. When service providers do all the supplying, what’s left for the technical architect to do? This session re-imagines technical architecture for this new reality.
Workshop: Designing Socially Enabled Processes
20 October, 2011 (01:30 PM - 02:45 PM)
Designing socially enabled processes will require rethinking how work it done. Work needs to mirror the way it is performed. This is more than just bolting on an enterprise collaboration capability. In this session we will work in small teams to identify the steps necessary to augment our current BPI practices to socially enable our processes.
Best Practices for Selecting a Business Process Management Suite
20 October, 2011 (02:45 PM - 03:45 PM)
A BPMS is the best-choice composition environment to enable BPM initiatives. However, buyers continue to struggle to distinguish one product from another! This session shares Gartner recommended best practices and decision frameworks for evaluating BPMS products.
Cloud Computing Disrupts the Vendor Landscape
20 October, 2011 (02:45 PM - 03:45 PM)
Cloud computing is not only impacting enterprises but is also poised to reshape the vendor landscape. The competition is heating up between early cloud leaders as established enterprise players enter the market. A disruptive force of gigantic proportion, cloud computing stands to change the balance of vendor power in many ways.
Net IT Out: Applications Overhaul — When Does Application Standardization Work?
20 October, 2011 (02:45 PM - 03:05 PM)
Many companies want to consolidate their applications portfolios for all the wrong reasons. As part of our applications overhaul research, this session covers the conditions necessary for the project to succeed and generate value.
Roundtable: What Makes Social Work?
20 October, 2011 (02:45 PM - 03:45 PM)
Conventional wisdom suggests that employees will instantly adopt social tools if you provide them; after all, no one needed Facebook training, right? In this roundtable, participants discuss why conventional wisdom is wrong, what has worked and what hasn’t when rolling out social software.
The Lean PMO — Toward 'No Waste, All Quality' IT Portfolios
20 October, 2011 (04:00 PM - 05:00 PM)
“Waste” has a way of creeping into processes, including in IT. A lean PMO targets waste in all its forms, from excess projects to delays to rework and more, helping to maximize the benefits of the IT investment. Learn how to drive high-quality performance by leveraging master PMs, tracking key project (and other) metrics, easing the project chartering process and more.
How to Use the New Technologies of Influence to Rule Your Industry
20 October, 2011 (04:00 PM - 05:00 PM)
Over 15 million people have read Dale Carnegie’s “How to Win Friends and Influence People.” We bet that over 14,999,900 of them forgot all that great advice a month later. Just as business software encodes proven processes into the DNA of organizations, we believe technology can act as a pervasive and explicit means to positively influence others — and ourselves — in desired directions.
Net IT Out: Contextual Communications — Putting Your Communications to Business
20 October, 2011 (04:00 PM - 04:20 PM)
Recent advances allow enterprises to leverage their unified communications and collaboration investments directly into their business applications and workflow context. Business planners should consider which processes to change and the most effective approach. This session reviews the options for accomplishing this and provides real-world examples of how this has improved business operations.
Net IT Out: Cloud Computing in Insurance
20 October, 2011 (04:30 PM - 04:50 PM)
IT organizations from property and casualty and life insurers are showing an increasing interest in cloud computing because of cost-saving opportunities and other benefits. Inhibitors are risk- management considerations and technical barriers.
Net IT Out: Pervasive Video — Prosper or Perish
20 October, 2011 (04:30 PM - 04:50 PM)
Enterprise video is arriving in a multiplicity of formats, from signage and security to telepresence. Each iteration has different use cases, different audiences and vastly different user expectations. This presentation identifies the best approaches to prioritizing video initiatives, gauging infrastructure readiness and launching video projects with maximum business impact.
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