Agenda: Gartner Symposium/ITxpo 2011 | CIO and IT Leader Conference

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Infrastructure & Operations: Mobile, Client Computing and Communications

Hyperconnected workforces need access from their office, home or on the road across a variety of wired and wireless networks. Users are bringing their own preferences for PCs, tablets and smartphones into the workplace for productivity and business access, and are using unified communications across voice, video and data to improve workforce collaboration. Today’s organizations need to re-imagine IT and prepare for this extreme environment. This track will provide the foundation to build strategies that span mobility, client computing and communications while addressing the ambitions of end users, IT and the business as a whole.

Sessions

The Confluence of Context-Aware Computing and Customer Touch Points

16 October, 2011 (12:30 PM - 01:30 PM)

Context-aware computing impacts commerce via targeting and context-driven shopping tools. Context coincides with transitions from silos of stores, catalog and e-commerce to a multichannel world. Consumers see many touchpoints with business and expect to shop, buy, receive and return products and services across them. This shifts business models and impacts revenue for retail and other industries.

Net IT Out: Is There a Smarter Way to Do Smart Metering

16 October, 2011 (01:45 PM - 02:05 PM)

Advanced metering infrastructure (AMI), an increasingly hyped technology area, has the potential to significantly transform the utility business. The technology immaturity and misalignment between investment obligations and benefits attainment, make it one of the most challenging topic for utility executives. This presentation shares key considerations and best practices in AMI deployment.

Net IT Out: Content (Information) Like Water

16 October, 2011 (01:45 PM - 02:05 PM)

The growth of Google, Apple and Amazon as media companies mandates automation of two crucial elements of the media business: licensing and royalty payments. The shift to multiplatform delivery of content ultimately leads to a world where content is paid for — and must be tracked — like water or electricity.

The Future of Utilities: From Cloud Service to Empowered Consumers

16 October, 2011 (03:00 PM - 04:00 PM)

Energy utilities business models were put in place to provide reliable, affordable energy as a cloud service with little concern over energy sustainability. Much has changed since then. While governmental energy policies and consumer attitudes are becoming aligned with sustainability concerns, neither the regulatory frameworks for utilities nor utilities' business models are keeping pace.

Prevent Failed Implementations in Government: The 'Slow Trigger, Fast Bullet' Approach

16 October, 2011 (03:00 PM - 04:00 PM)

In typically individualistic western cultures, failure often comes because premature commitments are made before critical stakeholder problems are adequately confronted. This session explains the little-known "slow trigger, fast bullet" approach that has dramatically improved implementation success in many settings.

Real IT Priorities in Government: Winning the Budget Battle

16 October, 2011 (04:15 PM - 05:15 PM)

Priorities aren't real until they are funded, but budget directors and the budget process are often biased in ways that make success harder than it should be. This session analyzes the institutional and behavioral problems to be overcome, along with the tactics helping leading governments to succeed.

Net IT Out: Do You Know Where Your Marketing Data Is?

16 October, 2011 (04:15 PM - 04:35 PM)

Analysis and application of data from advertising and customer channels alongside social media and other sources is critical to a variety of business problems, from detecting key patterns to optimizing costly media expenditures. Many learn the hard way that much of this data is both maintained and owned by third-party agencies. Issues can be avoided by applying the best practices we will describe in this session.

Welcome Address

17 October, 2011 (09:30 AM - 09:45 AM)

A personal welcome and introduction to Gartner Symposium/ITxpo 2011.

Gartner Analyst Opening Keynote (Full Version)

17 October, 2011 (09:45 AM - 10:45 AM)

In IT's postmodern role, users are creators as well as consumers. Business leads technology strategy. Customers drive product plans. Innovation occurs not just in closed environments, but openly. You will gain a competitive advantage if you seek the signals and take action. The Gartner Analyst Opening Keynote will explore what it means to re–imagine IT and leadership to drive business success; don't miss this opportunity to experience the trends and insights that will allow you to re–imagine the possibilities for your role, your team and your organization.

Reimagining Communications: The Gartner Communications Scenario

17 October, 2011 (11:30 AM - 12:30 PM)

The workplace is changing, and business communications systems and policies have to keep up. The explosion in personal mobile devices, widespread availability of cheap Internet capacity and new integrated communications systems are combining to create new opportunities for forward-thinking leaders. Real-time and captured video will pay off in a big way for those who learn to deploy it.

Contract Negotiation Clinic: Network and Wireless Services (End-users Only)

17 October, 2011 (11:30 AM - 12:30 PM)

This clinic explains and helps clients with their network sourcing and contracting issues.

Workshop: Cloud E-mail - Lessons From the Frontline

17 October, 2011 (11:30 AM - 12:45 PM)

Many CIOs believe that e-mail is a commodity and belongs in the cloud. In fact, cloud e-mail services are immature, and early experiences, pro and con, are relevant to any organization contemplating a variety of cloud provisioning services.

Workshop: Best Practices for Driving Innovation in IT Infrastructure & Operations

17 October, 2011 (11:30 AM - 12:45 PM)

Leverage practical techniques to infuse a culture of innovation in IT I&O. Participate in activities with fellow I&O leaders to identify best practices you can take home and implement.

Net IT Out: The Take-Off With iPads/Media Tablets — Don't Miss the Truly Strategic Issues

17 October, 2011 (12:00 PM - 12:20 PM)

Last year saw a takeoff in media tablets that continues in force. But the key issues are not the capabilities of the devices. Rather, what's strategic — with major impacts on how governments organize to meet their missions — are the disruptive impacts of access to multimedia interactivity on how governments produce and consume information.

Clash of the Infrastructure Megavendors

17 October, 2011 (02:00 PM - 03:00 PM)

Takes a look at the strategies, capabilities and environment facing the major infrastructure vendors — IBM, HP, Cisco, HP, Oracle and EMC — as they vie for customers and jockey for competitive advantage. Potential customers can arm themselves with a deeper understanding of what is driving the actions of these big providers and how to maximize value and minimize risk as a customer.

Windows 7 and Office 2010 - the Big Migration Continues

17 October, 2011 (02:00 PM - 03:00 PM)

Windows 7 is a critical project that will touch every PC in almost every organization. Deciding what office product to deploy is another multimillion-dollar decision. Deploying Windows 7 and Office 2010 correctly (or selecting an appropriate alternative) means saving money and being ready to support future business applications.

CIO Workshop: Strengthening the Connection Point — Cultivate Better IT Managers

17 October, 2011 (02:00 PM - 03:15 PM)

Managers are the key connection point in the IT organization. They have the responsibility and potential to enhance the capability and performance of each individual contributor. In this workshop participants gain insight into what makes a manager effective, and through a facilitated discussion learn about innovative approaches to enhance their capability.

Workshop: Gartner's ITScore, an Assessment of Infrastructure & Operations Organizations’ Maturity

17 October, 2011 (02:00 PM - 03:15 PM)

Leverage the Gartner ITScore model for assessing the maturity of your IOT infrastructure & operations organization. Participate in activities with fellow I&O leaders to identify best practices you can take home and implement.

The Top 10 Strategic Technologies for 2012

17 October, 2011 (05:00 PM - 06:00 PM)

Strategic technologies are those with the potential for significant impact on the enterprise during the next three years. This session presents the Gartner annual list of top 10 technology trends that companies should be factoring into their strategic planning for 2012.

The Battle for Main Street: How Internet Giants Plan to Take Over the Physical World

17 October, 2011 (05:00 PM - 06:00 PM)

Internet business models will soon work in the physical world. Take a picture of a landmark with your smartphone to start a search, or buy a toaster by snapping a picture of it. Diagnose a health issue with a smartphone app, bypassing local healthcare. In this Maverick session, hear how mobile devices are the bridge the Internet giants needed to compete on Main Street, in public facilities and at the malls.

Context-Aware Computing Scenario: New Experiences, New Ecosystems

17 October, 2011 (05:00 PM - 06:00 PM)

Context-aware computing will reshape CIO priorities through 2015. This session looks at the implications from the eyes of business stakeholders, CIOs, application developers and IT staff. Attendees will learn how to be successful in transforming the way customers and employees interact with their enterprise.

Workshop: Building an IT Disaster Recovery Modernization Business Case

17 October, 2011 (05:00 PM - 06:15 PM)

New technologies and enhanced business demands are driving IT disaster recovery modernization (IT-DRM). At this workshop, participants develop a business case that can help justify the implementation of a new IT-DRM strategy. Additionally, they learn the key success factors of IT-DRM and work with peers to share best practices and lessons learned.

Workshop: Slash Your Enterprise Network Spend — Welcome to the Buyer's Market

17 October, 2011 (05:00 PM - 06:15 PM)

The enterprise network market has transformed during the past two years, with the balance of power returning strongly to the enterprise buyer. Networking organizations can reduce capital spending by 50% while still building an improved network to meet challenging business requirements.

Magic Quadrant: Unified Communications and Corporate Telephony

17 October, 2011 (05:30 PM - 05:50 PM)

In this ITxpo session, Gartner reviews the Unified Communications and the Corporate Telephony Magic Quadrants.

Magic Quadrant: Cloud Infrastructure as a Service and Web Hosting

17 October, 2011 (05:30 PM - 05:50 PM)

The Cloud Infrastructure as a Service Magic Quadrant provides a deep analysis on the vendor positioning. Participants are advised on best practices of leveraging this Magic Quadrant while making vendor selection.

Net IT Out: Gartner’s Take on IBM

17 October, 2011 (05:30 PM - 05:50 PM)

This session is an evaluation of IBM as a strategic IT vendor in infrastructure, applications and services.

The Cloud Computing Scenario

18 October, 2011 (08:15 AM - 09:15 AM)

Cloud computing has become the latest in a series of hot industry terms and, as such, is used in many contradictory ways. Several trends such as global class architecture, Web platforms, scalable and elastic processing, and the Internet itself are converging to fuel this phenomenon. The impact will be felt broadly in applications as well as platforms and services.

The Mobile Scenario — Confusion, Complexity and Opportunity Through 2015

18 October, 2011 (08:15 AM - 09:15 AM)

In 2011, hundreds of new handsets and tablets will appear and new services will emerge, exploiting payment, context, social networking and location-based advertising. Employees will become more like consumers and enterprises will develop and manage applications on a wider range of platforms than ever before. Find out how to turn this complexity into opportunity.

Workshop: Building a Strategy and Business Case for Unified Communications

18 October, 2011 (08:15 AM - 09:30 AM)

This workshop provides attendees with a framework, a high-level road map and examples for building a strategy and business case.

Social Networking's Impact on IT Operations

18 October, 2011 (09:45 AM - 10:45 AM)

Social networking is hugely popular but what is the hype and reality for use within IT I&O? We've been using e-mail, chat, knowledge bases and collaboration tools for decades, and now we have additional tools like wikis, Twitter, crowdsourcing and Facebook to leverage, too. In this presentation, we look at the social networking craze and how to leverage it.

Top Wireless Issues That May Derail Your Mobile Strategy

18 October, 2011 (09:45 AM - 10:45 AM)

Enterprises are busy creating mobile policies, developing mobile applications and deploying mobile devices. But will the wireless infrastructure support your mobile initiatives? This session describes the top wireless issues that may derail your mobile strategy.

Contract Negotiation Clinic: Network and Wireless Services (End-users Only)

18 October, 2011 (09:45 AM - 10:45 AM)

This clinic explains and helps clients with their network sourcing and contracting issues.

CIO Workshop: Strengthening the Connection Point — Cultivate Better IT Managers (REPEAT SESSION)

18 October, 2011 (11:15 AM - 12:30 PM)

Net IT Out: Gartner’s Take on Google

18 October, 2011 (11:15 AM - 11:35 AM)

Google's enormous success in advertising is founding an increasingly broad spectrum of speculative business. How will the Google ecosystem alter your organization's IT and business strategies? Are you already working for Google in some strange future?

Net IT Out: Gartner’s Take on Apple

18 October, 2011 (11:45 AM - 12:05 PM)

This session is linked to the launch of the new, complex vendor initiative to outline the Gartner position on Apple. As a disrupter to traditional business models in mobility, computing and, soon, payment, enterprises have had a love-relationship with Apple. The presentation helps our clients find the best ways to work with Apple to reap the highest benefits.

Magic Quadrant: Desktops and Notebooks

18 October, 2011 (12:30 PM - 12:50 PM)

We review and assess the desktop market and the vendors in this market.

Driving Innovation to Achieve Dramatic Improvements in IT Infrastructure & Operations

18 October, 2011 (02:00 PM - 03:00 PM)

IT infrastructure and operations typically represents the largest investment of people and budget in an IT organization. Learn to leverage techniques to exploit innovation resulting in significant benefits in quality of service, agility and efficiency.

Net IT Out: Gartner’s Take on Cisco Systems

18 October, 2011 (02:00 PM - 02:20 PM)

Recent months have seen mounting industry unease regarding Cisco’s financial performance, governance structure, competitive encroachment into core markets and growing product portfolio diversity. This presentation evaluates how Cisco is responding to these challenges and more, with guidance on how users should engage with Cisco and a prognosis for Cisco’s role in the data center of tomorrow.

Magic Quadrant: Mobile Device Management

18 October, 2011 (06:00 PM - 06:20 PM)

Mobile device management is a market with more than 60 companies claiming to have product in the space. This Magic Quadrant presents the leading vendors and products.

Debunking the Myth of the Single Vendor Network

19 October, 2011 (09:30 AM - 10:30 AM)

Most enterprises look at their network as an integrated system and purchase most of the building blocks of their network from one vendor. However, recent research shows that there is no advantage to this approach and in fact enterprises can build a more functional network at substantially lower costs by looking at a dual or multi-vendor strategy.

Roundtable: Experiences From Unified Communications Best-Practice Deployment

19 October, 2011 (09:30 AM - 10:30 AM)

As more organizations rollout UC portfolios, the challenges continue to increase. Gartner moderates discussion between clients that are deploying UC.

Roundtable: Disaster Recovery Best Practices

19 October, 2011 (09:30 AM - 10:30 AM)

This roundtable session allows attendees to explore the successful strategies that have been employed to deliver on disaster recovery while avoiding pitfalls.

Roundtable: Cost Reduction in Infrastructure & Operations Best Practices (Repeat Session)

19 October, 2011 (09:30 AM - 10:30 AM)

This roundtable session allows attendees to explore the successful strategies that have been employed to continually optimize cost in I&O while avoiding pitfalls.

How to Scale the Enterprise IT Maturity Path

19 October, 2011 (11:00 AM - 12:00 PM)

Enterprise IT maturity is a complex soup of behaviors and capabilities that determine the degree to which an enterprise can strategically benefit from IT. This presentation uses the Gartner ITScore and real accumulated data to provide actionable advice for elevating IT within the enterprise and drive enhanced business results.

Contract Negotiation Clinic: Network and Wireless Services (End-users Only)

19 October, 2011 (11:00 AM - 12:00 PM)

This clinic explains and helps clients with their network sourcing and contracting issues.

Roundtable: Windows 7 Migration Lessons Learned

19 October, 2011 (11:00 AM - 12:00 PM)

Gartner moderates an analyst-user roundtable where clients can share their experiences of their Windows 7 migration.

Unified Communications and Collaboration Scenario — Is Leveraging Hybrid Solutions the Key?

19 October, 2011 (01:30 PM - 02:30 PM)

Flexible delivery models enabling users to select the optimal cloud and on-premises mix of communications, messaging and collaboration. However, they also pose technical and organizational challenges for CIOs and planners. As Cisco, Microsoft, IBM, Google, Avaya and others battle it out, enterprises must rethink their vendor relations and business models in order to leverage the opportunity.

Magic Quadrant: Wireless LAN Infrastructure, Global

19 October, 2011 (01:30 PM - 01:50 PM)

Gartner reviews the WLAN Magic Quadrant.

Net IT Out: How to Significantly Reduce IT Infrastructure & Operations Costs

19 October, 2011 (01:30 PM - 01:50 PM)

I&O is typically 60% or more of the total enterprise IT budget. Most IT leaders have made significant progress to reduce these costs — but much more remains to be done. In this session, we cover 10 key recommended actions that can reduce I&O costs about 10% over 12 months — and 25% or more within three years.

Roundtable: Having Your Cake and Eating It Too — How Desktop Virtualization Can Be Used to Lower Costs and Increase User Satisfaction

19 October, 2011 (01:30 PM - 02:30 PM)

Desktop virtualization is evolving in a variety of ways to help organizations gain operational efficiencies. Beyond IT, desktop virtualization is creating new and innovative usage scenarios (e.g., consumerization, device-agnostic computing, and stateless computing), which are desired and welcomed by users. Will desktop virtualization make computing personal again?

The User Experience Platform: Product Convergence, Market Expansion

20 October, 2011 (08:00 AM - 09:00 AM)

The user experience platform (UXP) will allow the enterprise to create cross-channel user interfaces via a single set of integrated technologies, tying together currently disparate tools for creation of websites, portals, mashups, RIA and mobile apps. The UXP will also provide support for UX development methodologies like user-centered design, usability testing and analytics.

Roundtable: Best Practices for Managing Employee-Owned Devices

20 October, 2011 (08:00 AM - 09:00 AM)

As more companies allow employees to bring their own devices to work, IT will need to set rules and processes to support them.

iPads and Beyond: Top 10 Business Applications for Tablets

20 October, 2011 (09:30 AM - 10:30 AM)

The tablet computer has finally arrived, and with a difference. The iPad brought to life a new approach centered around Web, application and media consumption, and became a smash success. Tablets have captured the imagination of business leaders, who are using them to bring computing into settings that were not practical or were too cumbersome to use traditional approaches.

Pocket Power: Directions in Mobile Devices and the Management Challenges Ahead

20 October, 2011 (09:30 AM - 10:30 AM)

Mobile devices including smartphones and tablets now outpace PC shipments. We have transitioned from an age of device necessity to an age of device convince. IT has lost the power to control what users have as prices have dropped. This session focuses on how enterprises must stay ahead of these trends and how to adapt to this new environment.

Roundtable: Cost Reduction in Infrastructure & Operations Best Practices

20 October, 2011 (09:30 AM - 10:30 AM)

This roundtable session allows attendees to explore the successful strategies that have been employed to continually optimize cost in I&O while avoiding pitfalls.

Roundtable: Cloud Networking Best Practices

20 October, 2011 (09:30 AM - 10:30 AM)

The cloud needs a network. In this session Gartner moderates client discussion on cloud networking best practices.

CANCELLED: Guest Case Study: Mobility/Bring Your Own Technology in the Enterprise

20 October, 2011 (11:00 AM - 12:00 PM)

This is a case study on mobility or bring your own technology in the enterprise.

The Confluence of Context-Aware Computing and Customer Touch Points

20 October, 2011 (11:00 AM - 12:00 PM)

Guest Case Study: US National Renewable Energy Labs' IT Sustainability Initiatives

20 October, 2011 (11:00 AM - 12:00 PM)

NREL is not only researching renewable energy but has also built and operates a 2,200-employee net zero energy building. Hear from NREL's Chuck Powers on how this was accomplished — especially in its data center.

Data Center Networking: Preparing for a Virtual World

20 October, 2011 (01:30 PM - 02:30 PM)

As more of the data center is virtualized, the network infrastructure requires a complete redesign to meet new requirements. Today, many organizations are struggling with next steps in modernizing their DC network infrastructure.

Net IT Out: Network Strategies for a Hybrid Cloud World

20 October, 2011 (01:30 PM - 01:50 PM)

As enterprises adopt hybrid cloud environments they will need to change their network strategies. New combinations of MPLs, Internet and Ethernet services will be needed and enterprises will need to virtualize many of the network capabilities that currently deploy in hardware.