The World's Most Important Gathering of
CIOs and Senior IT Executives
21 - 25 October 2012 Orlando, Florida
Tracks By Role
Program & Portfolio Management
Organizations look to Program & Portfolio Management (PPM) to deliver the right business capabilities within a volatile business context. However, the common practices of PPM avoid change and creativity in the worship of on-time, on-budget, and low-risk delivery. To ensure success, the PPM landscape must be navigated with a new vision. PPM leaders must become “change innovators” rather than just collecting demand. Strategies and practices need to be reevaluated so organizations can move faster, change more often and deal directly with growing complexity. The fact that decisions have a shorter-than-ever shelf life is shaping a new reality that no PPM leader can afford to ignore.
Sessions
Key Business and Technology Trends Shaping E&U Sector in 2011
16 October, 2011 (12:30 PM - 01:30 PM)
Energy utilities are facing a combination of business, regulatory and technical change. This is most exemplified by the competing priorities organizations have to deal with. Gartner has annually published our top 10 business trends and the top 10 technical trends. In this session we highlight the most important and the most impactful, and give guidance on how to deal with these changes.
Net IT Out: Technologies and Trends That Revitalize the Manufacturing Industry
16 October, 2011 (01:45 PM - 02:05 PM)
The growth of innovative technologies such as embedded software and collaborative design tools is leading to new business opportunities in manufacturing. The session outlines key trends and technologies that will impact the manufacturing industry going forward to optimize their operations, grow into new markets or even transform their business.
Net IT Out: State of the Core Banking Market
16 October, 2011 (02:15 PM - 02:35 PM)
Many banks seeking to gain traction in this uncertain market come to the conclusion that technology transformation is the response to achieve their strategic business goals — inaction is not an option. What is the reality of transformation and how can component-based core systems and other next generation technologies fulfill the hype?
Strategic Direction and Timing for the High-Performance Workplace: Mashing Up the Strategic Technology Map and the Hype Cycle
16 October, 2011 (03:00 PM - 04:00 PM)
The standardization sought by many organizations to chase yet another level of cost-efficiency is felt to stifle the creativity of the individual, leading to a loss of valuable talent, or at least an underperforming workplace. Gartner has the tool to balance infrastructure, corporate and consumerization tools into a competitive advantage for your organization: The Strategic Technology Map.
Prevent Failed Implementations in Government: The 'Slow Trigger, Fast Bullet' Approach
16 October, 2011 (03:00 PM - 04:00 PM)
In typically individualistic western cultures, failure often comes because premature commitments are made before critical stakeholder problems are adequately confronted. This session explains the little-known "slow trigger, fast bullet" approach that has dramatically improved implementation success in many settings.
The 10 Most Common Mistakes of Life and P&C Insurers During Legacy Modernization, and How to Avoid Them
16 October, 2011 (03:00 PM - 04:00 PM)
Many life and P&C insurers are failing to meet budget and time constraints of their legacy modernization projects. In this presentation we will discuss the ten most common mistakes that are being made and that lead to project failures or cost/budget overruns. We will also provide a number of instrumental action items to address these issues.
Net IT Out: Software in Manufactured Products – A Disruptive Game Changer
16 October, 2011 (03:00 PM - 03:20 PM)
Software that delivers product function is having a significant impact on issues ranging from product life cycle management priorities to the mix of skill sets in product development and supply chain processes. This presentation delivers Gartner insight to top priorities for manufacturers incorporating more software into their products.
Net IT Out: How Can Manufacturers Really Use Social Media?
16 October, 2011 (03:30 PM - 03:50 PM)
The fracturing of the media landscape and the rise of social media platforms are making it more challenging for manufacturers to build meaningful, loyalty-based relationships with customers and consumers. This roundtable session explores best practices and strategies on how social media technologies can be leveraged to drive engagement in manufacturing.
Real IT Priorities in Government: Winning the Budget Battle
16 October, 2011 (04:15 PM - 05:15 PM)
Priorities aren't real until they are funded, but budget directors and the budget process are often biased in ways that make success harder than it should be. This session analyzes the institutional and behavioral problems to be overcome, along with the tactics helping leading governments to succeed.
Propelling Healthcare Performance With New Business Intelligence
16 October, 2011 (04:15 PM - 05:15 PM)
This session covers actions, critical success factors and lessons learned in drawing electronic health records data into a new architecture for BI performance management.
Accountable Care Organizations and How They Are Paid: Redefining for Healthcare Payers
16 October, 2011 (04:15 PM - 05:15 PM)
Reshaping healthcare provider behaviors toward outcome-based care requires new financial incentives and disincentives to change the way better medicine can be delivered. Healthcare payer CIOs will be challenged to meet the new payment methodologies’ complexities demanded by accountable care.
Net IT Out: Do You Know Where Your Marketing Data Is?
16 October, 2011 (04:15 PM - 04:35 PM)
Analysis and application of data from advertising and customer channels alongside social media and other sources is critical to a variety of business problems, from detecting key patterns to optimizing costly media expenditures. Many learn the hard way that much of this data is both maintained and owned by third-party agencies. Issues can be avoided by applying the best practices we will describe in this session.
Workshop: Managing the Manufacturing Application Portfolio
16 October, 2011 (04:15 PM - 05:30 PM)
Large manufacturers often have more than 1,000 applications in use across R&D, engineering and manufacturing operations. This causes challenges in IT governance, workforce agility, sharing data and reusing archived data. This workshop shares best strategies and practices to manage a large portfolio of manufacturing-related applications with the intentions of standardizing on a smaller set.
Welcome Address
17 October, 2011 (09:30 AM - 09:45 AM)
A personal welcome and introduction to Gartner Symposium/ITxpo 2011.
Gartner Analyst Opening Keynote (Full Version)
17 October, 2011 (09:45 AM - 10:45 AM)
In IT's postmodern role, users are creators as well as consumers. Business leads technology strategy. Customers drive product plans. Innovation occurs not just in closed environments, but openly. You will gain a competitive advantage if you seek the signals and take action. The Gartner Analyst Opening Keynote will explore what it means to re–imagine IT and leadership to drive business success; don't miss this opportunity to experience the trends and insights that will allow you to re–imagine the possibilities for your role, your team and your organization.
The 2012 Gartner Scenario: The Call for a New CIO Manifesto
17 October, 2011 (11:30 AM - 12:30 PM)
Executives around the world have identified increasing economic and business growth as their highest priority. Since this will demand more from IT organizations than just cutting costs, it is time for CIOs to embrace a new CIO manifesto that will declare how generating revenue must become a new and central component of their IT organization’s mission for the rest of this decade and beyond.
The Organizational Impact of Moving to Enterprise-Class Agile Development
17 October, 2011 (11:30 AM - 12:30 PM)
Enterprise-class agile adoption is about organization and cultural change, an emotive subject bringing out passion on both sides of the argument. Application development organizations need to have a clear adoption strategy.
Roundtable: How to Manage AMI Deployment Expectations
17 October, 2011 (11:30 AM - 12:30 PM)
Advanced metering infrastructure is a cornerstone of a smart grid, with a potential to transform utility business and provide societal benefits. Stakeholders such as LOB executives, regulators and consumers have different expectations, which are often misaligned. This roundtable focuses on the issues of managing AMI deployment expectations across different stakeholders.
Net IT Out: The Take-Off With iPads/Media Tablets — Don't Miss the Truly Strategic Issues
17 October, 2011 (12:00 PM - 12:20 PM)
Last year saw a takeoff in media tablets that continues in force. But the key issues are not the capabilities of the devices. Rather, what's strategic — with major impacts on how governments organize to meet their missions — are the disruptive impacts of access to multimedia interactivity on how governments produce and consume information.
Program and Portfolio Management: What's Hot, What's Not and What's Coming
17 October, 2011 (02:00 PM - 03:00 PM)
This session addresses the key inflection points, changing assumptions and major trends occurring within the disciplines of project, program and portfolio management. These hot concepts will define a future very different from the present; we help you prepare for the future by taking action today.
CIO Workshop: Assessing Governance in Your Enterprise
17 October, 2011 (02:00 PM - 03:15 PM)
This workshop uses the new Gartner Governance Maturity Model as a tool to help participants assess the effectiveness of their governance systems. The maturity model is comprised of enterprise indicators of governance maturity. Participants assess their capabilities in governance compared to best-in-class enterprises.
CIO Workshop: Strengthening the Connection Point — Cultivate Better IT Managers
17 October, 2011 (02:00 PM - 03:15 PM)
Managers are the key connection point in the IT organization. They have the responsibility and potential to enhance the capability and performance of each individual contributor. In this workshop participants gain insight into what makes a manager effective, and through a facilitated discussion learn about innovative approaches to enhance their capability.
Net IT Out: Building Better Business Cases for Applications
17 October, 2011 (02:00 PM - 02:20 PM)
The investment management process should use the business case as the primary document where costs, risks and benefits associated with investments can be thoroughly investigated. Unfortunately, too many business cases are poorly prepared and this leads to suboptimal investment decisions.
Workshop: Discovering Portfolio Management Best Practices That Really Work
17 October, 2011 (02:00 PM - 03:15 PM)
In this interactive workshop, we identify the portfolio management best practices that really work, as opposed to sound good. Join us to discover best practices, counters to common pitfalls and the conditions under which each are effective.
The Top 10 Strategic Technologies for 2012
17 October, 2011 (05:00 PM - 06:00 PM)
Strategic technologies are those with the potential for significant impact on the enterprise during the next three years. This session presents the Gartner annual list of top 10 technology trends that companies should be factoring into their strategic planning for 2012.
The PPM World Is NOT Flat — A Framework for Program Management
17 October, 2011 (05:00 PM - 06:00 PM)
How happy are you with a one-size-fits-all approach to program management? Gartner describes a new taxonomy of program “types” you can use to match your program needs and decisions to the kind of work you will actually do. Gartner also identifies two specific approaches to program management that “fit” different organizational cultures and program types.
Creating and Executing an Effective Governance Process
17 October, 2011 (05:00 PM - 06:00 PM)
Successfully implementing governance requires both leadership and execution. Great IT leaders are masters of process. They understand that executing governance programs requires process, discipline and creativity. Governance processes are not one size fits all. This session focuses on designing a governance process to suit the specific needs of your enterprise.
CIO Workshop: The CIO and the Board — Building Your Strategy
17 October, 2011 (05:00 PM - 06:15 PM)
In a recent CIO workshop with 60 attendees, 95% said they present to the board, with more than 10% presenting at every board meeting. In this workshop, join others to discuss how best to insure success in the highly visible atmosphere that is the board of directors, and develop the process to build the plan and the presentation, plus the road map for building strategy based on board interaction.
Net IT Out: Managing the Next Generation of Client Computing
17 October, 2011 (05:00 PM - 05:20 PM)
End-user computing is moving away from a paradigm characterized by static, fixed workspaces that are physically tied to hardware devices, and toward dynamic workspaces that are available on demand from myriad devices. Here, we discuss the drivers for this change, as well as the technologies and best practices necessary to make client computing more flexible and better managed.
Net IT Out: Gartner’s Take on IBM
17 October, 2011 (05:30 PM - 05:50 PM)
This session is an evaluation of IBM as a strategic IT vendor in infrastructure, applications and services.
The Cloud Computing Scenario
18 October, 2011 (08:15 AM - 09:15 AM)
Cloud computing has become the latest in a series of hot industry terms and, as such, is used in many contradictory ways. Several trends such as global class architecture, Web platforms, scalable and elastic processing, and the Internet itself are converging to fuel this phenomenon. The impact will be felt broadly in applications as well as platforms and services.
The Social Scenario: Business Gets Social
18 October, 2011 (08:15 AM - 09:15 AM)
The wave of social business will be larger and even more disruptive that the e-business wave that preceded it. In this scenario presentation, we explore the critical trends that are upending relationships among enterprises' employees, business partners, customers and the social Web as business gets social.
CIOs Must Break Through an Unsustainable IT Staffing Model
18 October, 2011 (08:15 AM - 09:15 AM)
While businesses face structural change in how their markets, products and business models take shape, those same businesses lag in structural change on the people side. Using IT to define new business rules while maintaining old assumptions around IT people, skills and staffing is a huge business risk. The issue is not a CIO problem; it belongs at the top of senior executives' priority lists.
CIO Workshop: Stepping Up Your Benefits Realization Maturity
18 October, 2011 (08:15 AM - 09:30 AM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
CIO Workshop: Enterprise Cost Optimization to the 'New Normal' for State and Local Governments
18 October, 2011 (08:15 AM - 09:30 AM)
We identify the continuing cost optimization problem in SLG and suggest news methods for expanding cost optimization to the other IT-enabled organizations in government. As such, this is a reminder of more traditional IT cost optimization techniques, but more importantly, how the CIO optimize costs in the business of government.
Workshop: Strengthening Authentication
18 October, 2011 (08:15 AM - 09:30 AM)
Learn how to replace passwords with OTP or smartcards to strengthen authentication. The workshop takes participants through the detailed procedures for adopting the main strong authentication technologies.
Masters of Innovation: What CIOs Can Learn From the World's Best Innovators
18 October, 2011 (09:45 AM - 10:45 AM)
Master innovators create breakthrough results through serial innovation. This presentation highlights what the world's best innovators have in common and what CIOs can learn from them. From innovation in yacht racing to landmine removal to haute cuisine to gaming, our research reveals that master innovators have four common characteristics — and all of them are learnable.
Applications Overhaul: Nine Critical Success Factors for Business Value
18 October, 2011 (09:45 AM - 10:45 AM)
Dealing with the bloated and aging application portfolio demands a clear understanding of the current state and a strong will to overcome obstacles. This presentation summarizes three years of Gartner research into the topic of application overhaul.
The Great Case Management Debate
18 October, 2011 (09:45 AM - 10:45 AM)
Case management is one of the most complex process styles. The challenge of managing these typically customer-facing workflows has captured the attention of many technology and solution providers: ECM suites, BPM suites, composite content applications, ISVs, CRM applications and systems integrators. Come hear this debate about how to better coordinate and manage case work whatever your industry.
Net IT Out: Completing the Missing Link in Many Enterprise Architecture Programs
18 October, 2011 (09:45 AM - 10:05 AM)
Gartner research reveals that many EA programs are simply not resonating as they should with business and IT leaders alike. This is because there is a missing link in their work. In this session, we clearly identify the missing link and how to go about mending the chain leading to better business outcomes.
Roundtable: Strategic Technology Map for North American Life and P&C Insurers
18 October, 2011 (09:45 AM - 10:45 AM)
In this session we discuss the Gartner strategic technology road map methodology and discuss the benefits of this new research approach. Participants have the option to participate in this research and get a personalized strategic technology map for their organization.
Roundtable: Effective PMO Approaches for Healthcare
18 October, 2011 (09:45 AM - 10:45 AM)
This end-user panel brings together CIOs who have successfully developed and matured project, program and portfolio management. This is an area of high priority for healthcare CIOs because the much higher profile of IT and dramatic increase in spend and demand has created major prioritization and delivery challenges.
Outside-In Benchmarking: How Do You Know You Have the Right IT?
18 October, 2011 (11:15 AM - 12:15 PM)
Traditional IT benchmarking is inside out, conducted without reference to the larger enterprise. This presentation helps attendees establish IT benchmarks that are enterprise-context-aware.
Accelerating Innovation by Adopting a Pace-Layered Application Strategy
18 October, 2011 (11:15 AM - 12:15 PM)
Business strategy and market conditions change faster than IT systems can adapt. In 2010, Gartner introduced the pace layered application strategy framework: an approach that segments the application portfolio based on business value and rate of change. This presentation introduces the concept and provides guidance on adoption, governance and change management.
Moving From Security Silos to Enterprise Security Intelligence
18 October, 2011 (11:15 AM - 12:15 PM)
CIOs struggle with a security concept based on monitoring of silos: networks, desktops, DBMS and apps, the analysis of which is limited to a reporting. This concept should be transformed into enterprise security intelligence, enabling interaction of security technologies to raise accuracy and breadth; and correlation of security and contextual information to bridge security with enterprise values.
CIO Workshop: Strengthening the Connection Point — Cultivate Better IT Managers (REPEAT SESSION)
18 October, 2011 (11:15 AM - 12:30 PM)
Managers are the key connection point in the IT organization. They have the responsibility and potential to enhance the capability and performance of each individual contributor. In this workshop participants gain insight into what makes a manager effective, and through a facilitated discussion learn about innovative approaches to enhance their capability.
CIO Workshop: Stepping Up Your Benefits Realization Maturity (REPEAT SESSION)
18 October, 2011 (11:15 AM - 12:30 PM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
Roundtable: Had I Only Known — the Realities of PPM
18 October, 2011 (11:15 AM - 12:15 PM)
In this roundtable, we discuss the reality of PPM: the politics and the cultural roadblocks that exists in every enterprise but are only rarely properly recognized. What methodologies really make sense? Join your fellow conference attendees at this roundtable for a free exchange of the issues.
Magic Quadrant: Integrated IT Portfolio Analysis Applications
18 October, 2011 (01:30 PM - 01:50 PM)
This 20-minute session looks at the PPM Magic Quadrant.
CIO Workshop: Moving State and Local Governance Up the 'Political Food Chain'
18 October, 2011 (02:00 PM - 03:15 PM)
This workshop identifies tactics and best practices for moving governance up the political food chain. We point to the need and offer solutions for moving IT governance up the political ladder and expanding IT governance into enabling the business of government.
Workshop: Gartner’s ITScore, an Assessment of Program & Portfolio Management Maturity
18 October, 2011 (02:00 PM - 03:15 PM)
This workshop provides an overview of the Gartner PPM Maturity Model, exploring key characteristics at each of the five maturity levels. With this overview in mind, participants then complete a quick PPM Maturity assessment to ascertain their score. Based on these assessment results, we conclude the workshop by examining the key elements for progression through the maturity levels.
Net IT Out: Architecting the Convergence of OT and IT
18 October, 2011 (02:30 PM - 02:50 PM)
Operational technology is converging with IT. Enterprise architects play an important role in helping their organizations making the most of this convergence and the strategic opportunities it offers.
CIO Workshop: Stepping Up Your Benefits Realization Maturity (REPEAT SESSION)
19 October, 2011 (09:30 AM - 10:45 AM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
Roundtable: Communicating About Projects — Using Reports and Dashboards to Drive Actions and Decisions
19 October, 2011 (09:30 AM - 10:30 AM)
You spend a lot of time creating dashboards and status reports. Are they effective at driving decision making, action and efficiency? Do executives eagerly await the arrival of the next report, and dive in immediately to the details? Or are you questioning whether anyone even reads them? We’ll discuss format, structure and information requirements for effective reporting.
Net IT Out: Gartner’s Take on SAP
19 October, 2011 (10:00 AM - 10:20 AM)
This presentation will access SAP's recent shift in strategy and what it means for clients. It will explore and evaluate SAP's in-memory computing, cloud efforts, and report on the BOBJ and Sybase acquisitions.
Stepping Up Your Benefits Realization Maturity
19 October, 2011 (11:00 AM - 12:00 PM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
Reimagining Change Management
19 October, 2011 (11:00 AM - 12:00 PM)
Traditional change management techniques assume top-down sponsorship and central communication. These techniques worked in a world dominated by management hierarchy and mainframe technology. This presentation concentrates on how change management must shift in an environment of global organizations, rapid change, social media and knowledge work.
The Executive Guide to Application Management
19 October, 2011 (11:00 AM - 12:00 PM)
A business cannot succeed without effective and efficient applications that deliver the business processes that support the customer value proposition. But business executives are not trained in the skills necessary to manage their investments in complex business applications. This presentation delivers the key rules for effective business participation in management of applications.
How to Scale the Enterprise IT Maturity Path
19 October, 2011 (11:00 AM - 12:00 PM)
Enterprise IT maturity is a complex soup of behaviors and capabilities that determine the degree to which an enterprise can strategically benefit from IT. This presentation uses the Gartner ITScore and real accumulated data to provide actionable advice for elevating IT within the enterprise and drive enhanced business results.
CIO Workshop: The CIO and the Board — Building Your Strategy (REPEAT SESSION)
19 October, 2011 (11:00 AM - 12:15 PM)
In a recent CIO workshop with 60 attendees, 95% said they present to the board, with more than 10% presenting at every board meeting. In this workshop, join others to discuss how best to insure success in the highly visible atmosphere that is the board of directors, and develop the process to build the plan and the presentation, plus the road map for building strategy based on board interaction.
Net IT Out: The Needed Synergy for Resilience — Flexible Operations and Adaptable People
19 October, 2011 (11:30 AM - 11:50 AM)
If you want to change your competitive stance, you’ll need two new skills that break your traditional view of management: organizational liquidity and operational resilience. Organizational liquidity is the practice of anticipating and responding to emerging change. Operational resilience is a capability that enables enterprises to adapt to emerging patterns by shaping operational performance.
MarketScope: Project and Portfolio Management Applications
19 October, 2011 (12:30 PM - 12:50 PM)
An ITxpo presentation of the Project and Resource Management MarketScope and related research.
The New PPM Normal — Increased Complexity, Constant Change and New Approaches to Embrace It
19 October, 2011 (01:30 PM - 02:30 PM)
Traditional PPM philosophy supports a “control” mindset. Change today is in part driven by a dance of interdependent agents adapting to one another — most outside our control. We must move from a Tayloristic approach of control and embrace a more open and less controlled environment.
Workshop: Strengthening Authentication
19 October, 2011 (01:30 PM - 02:45 PM)
Learn how to replace passwords with OTP or smartcards to strengthen authentication. The workshop takes participants through the detailed procedures for adopting the main strong authentication technologies.
Are You Ready for an Enterprise Program Management Office?
20 October, 2011 (08:00 AM - 09:00 AM)
Since 2008 there has been a steady increase in the number of organizations considering establishing an EPMO. In this presentation we explore what an EPMO might look like at various stages of organizational maturity and how it differs from an IT PMO. We also explore how the creation of a project culture plays a critical role in the effectiveness of an EPMO in supporting strategy execution.
CIO Workshop: Assessing Governance in Your Enterprise (REPEAT SESSION)
20 October, 2011 (08:00 AM - 09:15 AM)
This workshop uses the new Gartner Governance Maturity Model as a tool to help participants assess the effectiveness of their governance systems. The maturity model is comprised of enterprise indicators of governance maturity. Participants assess their capabilities in governance compared to best-in-class enterprises.
Roundtable: Managing the Applications Backlog
20 October, 2011 (08:00 AM - 09:00 AM)
There is insatiable demand for applications: new applications, changes to existing applications, integration between applications, all arriving daily on the desk of the application manager. How can this growing backlog be tackled?
Workshop: Creating a Social Media Strategy to Drive Business
20 October, 2011 (08:00 AM - 09:15 AM)
Gartner predicts that the wave of social business will be larger and even more disruptive that the e-business wave that preceded it. Regardless of their industry, enterprises need a coordinated strategy for capitalizing on this opportunity as business gets social.
Net IT Out: Architecting Applications — Supporting a Hybrid On-Premise/Cloud Model
20 October, 2011 (08:30 AM - 08:50 AM)
The coming change engendered by cloud computing will require all IT executives to focus on managing the transition to cloud-ready applications. New architectures will demand new skills and new organizational models. How will these new capabilities coexist with my present ones? What impact will this have on my staff, my skills and my technical portfolio?
Net IT Out: IT Chargeback — No Longer an Option!
20 October, 2011 (08:30 AM - 08:50 AM)
At one time, rather simple chargeback/allocation schemes could be employed, and many IT organizations deftly side-stepped this highly charged issue. New trends such as cloud computing are forcing IT to take a fresh look here.
The Right Way (and the Wrong Way) to Build Identity and Access Management
20 October, 2011 (09:30 AM - 10:30 AM)
Organizations continue to struggle at building and operating effective identity and access management (IAM) systems. This presentation provides a best-practices look at delivering an IAM project and managing identity and access day-to-day, as well as pitfalls and mistakes to avoid when doing so.
Content Management: Strategies That Deliver Success
20 October, 2011 (09:30 AM - 10:30 AM)
After many years of fragmentation, frustration and failure measures, some strategies and better practices are emerging that showcase ECM's potential for ROI. Business buyers are seeking clear business cases for further investment. We've gathered some of the best proof points in this summary featuring a new MQ, case studies and success measures.
CIO Workshop: Assessing Governance in Your Enterprise (REPEAT SESSION)
20 October, 2011 (09:30 AM - 10:45 AM)
This workshop uses the new Gartner Governance Maturity Model as a tool to help participants assess the effectiveness of their governance systems. The maturity model is comprised of enterprise indicators of governance maturity. Participants assess their capabilities in governance compared to best-in-class enterprises.
CIO Workshop: Stepping Up Your Benefits Realization Maturity (REPEAT SESSION)
20 October, 2011 (09:30 AM - 10:45 AM)
The 2011 CIO survey showed that many enterprises and their IT organizations have not yet really cracked the code, in terms of how to consistently achieve expected value from IT-intensive investments. This session talks about practical steps to diagnosing and improving benefits realization capability.
CIO Workshop: The CIO and the Board — Building Your Strategy (REPEAT SESSION)
20 October, 2011 (09:30 AM - 10:45 AM)
In a recent CIO workshop with 60 attendees, 95% said they present to the board, with more than 10% presenting at every board meeting. In this workshop, join others to discuss how best to insure success in the highly visible atmosphere that is the board of directors, and develop the process to build the plan and the presentation, plus the road map for building strategy based on board interaction.
Net IT Out: Managing IT Demand — How to Do It, How Much to Do and How to Find the Resources
20 October, 2011 (09:30 AM - 09:50 AM)
In this presentation we present a straightforward approach to demand management that helps IT and other centralized organizations deal with competing initiatives and multiple stakeholders. In addition to describing good process, we discuss the change management and political savvy required to institutionalize these practices in your organization.
Workshop: Cloud Security — Shield or Vapor?
20 October, 2011 (09:30 AM - 10:45 AM)
This is a debate between two analysts arguing whether cloud security is a shield or a vapor. Cloud is often seen as a shield that relieves enterprises from many — in particular, security — concerns, and puts them onto the cloud providers. Will this be fulfilled, or will the cloud also become an acid vapor, corroding enterprises' IT security, assets, control, ownership and jobs?
Net IT Out: Why Perfectly Rational Governance Processes Fail and What We Can Do About It
20 October, 2011 (10:00 AM - 10:20 AM)
IT develops perfectly rational approaches to making IT decisions, but these approaches often deliver suboptimal results. The presupposition that people are rational may be the reason why. In this presentation, we explore two types of irrational behavior and present techniques that allow successful results regardless.
Shepherding Projects Through the Conflicts of Change
20 October, 2011 (11:00 AM - 12:00 PM)
Change management is an underappreciated dimension of successful projects. Ignoring organizational change principles is a surefire way to reduce the success of any initiative. Yet few projects include a detailed plan for dealing with the vagaries of human nature. This presentation explores practical approaches for incorporating change principles into project planning and execution.
Guest Case Study: US National Renewable Energy Labs' IT Sustainability Initiatives
20 October, 2011 (11:00 AM - 12:00 PM)
NREL is not only researching renewable energy but has also built and operates a 2,200-employee net zero energy building. Hear from NREL's Chuck Powers on how this was accomplished — especially in its data center.
Net IT Out: Qualifying the Value of a Cloud Computing Project — Outcomes Are the Key
20 October, 2011 (11:00 AM - 11:20 AM)
Cloud computing value comes from measuring and metering the outcomes of a cloud project. These outcomes speak to the heart of what people want from the cloud. Efficiency, economics and customer satisfaction are key. This presentation examines how to value cloud projects and to measure that value.
Roundtable: Building a Project Culture
20 October, 2011 (11:00 AM - 12:00 PM)
Organizations that want to maximize the return from project and program investments need to understand that projects operate most successfully in their own culture. In this roundtable we discuss what the four corporate cultures are and how a project culture can be developed successfully in any environment.
The Next-Generation Application Organization: From Project to Product
20 October, 2011 (01:30 PM - 02:30 PM)
There is a coming shift in the application delivery that moves from a project-based to a product-centric metaphor. This shift involves massive change to the application organization. Processes shift to more agile models, financial and portfolio management processes will undergo major changes, and the human resources and organizational structures that have become familiar will require overhaul.
CANCELLED: Roundtable: Managing Project Contractors — What to Do, What Not to Do
20 October, 2011 (01:30 PM - 02:30 PM)
Contract projects pose special problems to enterprises, government agencies as well as private sector companies. Attendees learn how an internal project manager and PMO can use techniques such as independent verification and validation, estimation, earned value management and more to improve outcomes on contract projects.
Workshop: The Strategic Technology Map for Retail Banking and You
20 October, 2011 (01:30 PM - 02:45 PM)
We have STMs in retail banking for Southeast Asia, North America and Western Europe. Interpreting the STM and understanding where your bank stands in relation to your peers can help with strategic planning and investments.
Analytics and Business Intelligence in the Cloud
20 October, 2011 (02:45 PM - 03:45 PM)
Like it or not, the cloud's impact on analytics, business intelligence and performance management is formatively changing the way organizations source solutions. Different business models abound with software vendors and service providers jockeying for the lead position. Who wins (or loses) is still up for grabs.
Roundtable: What Makes Social Work?
20 October, 2011 (02:45 PM - 03:45 PM)
Conventional wisdom suggests that employees will instantly adopt social tools if you provide them; after all, no one needed Facebook training, right? In this roundtable, participants discuss why conventional wisdom is wrong, what has worked and what hasn’t when rolling out social software.
The Lean PMO — Toward 'No Waste, All Quality' IT Portfolios
20 October, 2011 (04:00 PM - 05:00 PM)
“Waste” has a way of creeping into processes, including in IT. A lean PMO targets waste in all its forms, from excess projects to delays to rework and more, helping to maximize the benefits of the IT investment. Learn how to drive high-quality performance by leveraging master PMs, tracking key project (and other) metrics, easing the project chartering process and more.
PPM Best Practices: Navigating Through a Universe of Choices to Meet Your PPM Technology Needs
20 October, 2011 (04:00 PM - 05:00 PM)
This is a PPM best practices presentation. Each year, we focus on different aspects of managing a PPM investment in people, process, and technology. This session details how using the PPM "sweet spot" can help project organizations focus on clear and specific incremental investments in improving the way they manage work.
Symposium FAQ
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