Agenda: Gartner Symposium/ITxpo 2011 | CIO and IT Leader Conference

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Security & Risk Management

Profound changes call for profound responses—this is the situation for those responsible for information security and risk management in 2011. IT delivery is changing fast. Private cloud is here and public cloud is not far off. A plethora of consumer and mobile devices are performing roles requiring enterprise-grade security. The people whom we are required to authenticate and allow within the corporate perimeter are not within the direct control of the organization. Security and risk leaders must balance efficiency and effectiveness with true business value, within the parameters of governance and compliance requirements.

Sessions

Hyperdigitization and Its Impact on Financial Services

16 October, 2011 (12:30 PM - 01:30 PM)

Contrary to popular opinion, the financial services industry is not digital. However, one in five dollars, growing to nearly one in four within this decade, is generated by the hyperdigitizing sector of the economy. Is your financial institution equipped to handle and maximize the potential from this trend and turn electrons into revenue?

Net IT Out: Patient Portals

16 October, 2011 (01:45 PM - 02:05 PM)

Patient portals are in line with HDO’s desire to engage patients and bring them into the care process by interconnecting clinicians and patients and personalizing care. Some of the benefits of patient portals include shifting nonurgent medical issues to the Web, increasing physician productivity, increasing patient satisfaction and convenience and streamlining healthcare delivery. We will examine them here.

Net IT Out: Fraud and Abuse — It's About Prevention Not Detection

16 October, 2011 (02:15 PM - 02:35 PM)

Fraud and abuse have been a regrettable part of the healthcare payer landscape since the very beginnings of the industry. Long hidden from public view, they are now topics of great interest as healthcare cost containment is increasing in visibility. Payers must look for solutions that predict fraud possibilities and prevent them as much as they need to detect them after they occur.

Prevent Failed Implementations in Government: The 'Slow Trigger, Fast Bullet' Approach

16 October, 2011 (03:00 PM - 04:00 PM)

In typically individualistic western cultures, failure often comes because premature commitments are made before critical stakeholder problems are adequately confronted. This session explains the little-known "slow trigger, fast bullet" approach that has dramatically improved implementation success in many settings.

How the Media Business Is Shaping Consumerization's Next Wave

16 October, 2011 (03:00 PM - 04:00 PM)

The pattern of consumer technology innovation involves a series of breakthrough products that awakened dormant and unanticipated consumer needs, creating new categories of must-have devices. Once hooked, consumers inevitably bring those devices to work, creating security and support issues for IT. For media, the disruptions caused by these enchanting consumer devices has been far more severe.

Real IT Priorities in Government: Winning the Budget Battle

16 October, 2011 (04:15 PM - 05:15 PM)

Priorities aren't real until they are funded, but budget directors and the budget process are often biased in ways that make success harder than it should be. This session analyzes the institutional and behavioral problems to be overcome, along with the tactics helping leading governments to succeed.

Banking on the Cloud

16 October, 2011 (04:15 PM - 05:15 PM)

The slow but persistent adoption of cloud technologies in banking cannot hide its potential to transform the industry. However, the real focus for cloud should be on the business model as opposed to the technology model. Banking on the cloud will be as revolutionary to financial services as Napster was to the music industry. Are you prepared?

Accountable Care Organizations and How They Are Paid: Redefining for Healthcare Payers

16 October, 2011 (04:15 PM - 05:15 PM)

Reshaping healthcare provider behaviors toward outcome-based care requires new financial incentives and disincentives to change the way better medicine can be delivered. Healthcare payer CIOs will be challenged to meet the new payment methodologies’ complexities demanded by accountable care.

Net IT Out: Do You Know Where Your Marketing Data Is?

16 October, 2011 (04:15 PM - 04:35 PM)

Analysis and application of data from advertising and customer channels alongside social media and other sources is critical to a variety of business problems, from detecting key patterns to optimizing costly media expenditures. Many learn the hard way that much of this data is both maintained and owned by third-party agencies. Issues can be avoided by applying the best practices we will describe in this session.

Welcome Address

17 October, 2011 (09:30 AM - 09:45 AM)

A personal welcome and introduction to Gartner Symposium/ITxpo 2011.

Gartner Analyst Opening Keynote (Full Version)

17 October, 2011 (09:45 AM - 10:45 AM)

In IT's postmodern role, users are creators as well as consumers. Business leads technology strategy. Customers drive product plans. Innovation occurs not just in closed environments, but openly. You will gain a competitive advantage if you seek the signals and take action. The Gartner Analyst Opening Keynote will explore what it means to re–imagine IT and leadership to drive business success; don't miss this opportunity to experience the trends and insights that will allow you to re–imagine the possibilities for your role, your team and your organization.

A CIO’s Approach to Melding Governance, Security and Privacy

17 October, 2011 (11:30 AM - 12:30 PM)

Organization and employee behavior are rapidly changing to leverage new technologies such as cloud, virtualization, social media and personal gizmos of all sorts. Resistance is futile; this session discusses an approach to living and thriving with all these changes by leveraging governance, security and privacy.

Net IT Out: Let's Go to the Video — Strategic Futures Inspired by YouTube

17 October, 2011 (11:30 AM - 11:50 AM)

Video in companies and governments is expanding and proliferating as use cases expand and gather ground. Find out how it is most effective, how to manage it and how to staff for it to maximize value and minimize risk.

Workshop: Insuring the Digital World

17 October, 2011 (11:30 AM - 12:45 PM)

Enterprises are facing shifting business conditions, such as greater consumer use of social media or increasing corporate agility. While companies are increasingly exploring the digital world, new business and IT risks are emerging. Companies require a new approach to risk management and need to assess insurance options to cover these risks.

Workshop: Cloud E-mail - Lessons From the Frontline

17 October, 2011 (11:30 AM - 12:45 PM)

Many CIOs believe that e-mail is a commodity and belongs in the cloud. In fact, cloud e-mail services are immature, and early experiences, pro and con, are relevant to any organization contemplating a variety of cloud provisioning services.

Net IT Out: The Take-Off With iPads/Media Tablets — Don't Miss the Truly Strategic Issues

17 October, 2011 (12:00 PM - 12:20 PM)

Last year saw a takeoff in media tablets that continues in force. But the key issues are not the capabilities of the devices. Rather, what's strategic — with major impacts on how governments organize to meet their missions — are the disruptive impacts of access to multimedia interactivity on how governments produce and consume information.

Clash of the Infrastructure Megavendors

17 October, 2011 (02:00 PM - 03:00 PM)

Takes a look at the strategies, capabilities and environment facing the major infrastructure vendors — IBM, HP, Cisco, HP, Oracle and EMC — as they vie for customers and jockey for competitive advantage. Potential customers can arm themselves with a deeper understanding of what is driving the actions of these big providers and how to maximize value and minimize risk as a customer.

Articulating the Business Value of Information Security

17 October, 2011 (02:00 PM - 03:00 PM)

While security budgets held up comparatively well during the recession, organizations are shifting their focus from survival to back growth mode. This requires investment of (still limited) financial resources into innovation and growth projects, resulting in increasing pressure on security budgets.

CIO Workshop: Strengthening the Connection Point — Cultivate Better IT Managers

17 October, 2011 (02:00 PM - 03:15 PM)

Managers are the key connection point in the IT organization. They have the responsibility and potential to enhance the capability and performance of each individual contributor. In this workshop participants gain insight into what makes a manager effective, and through a facilitated discussion learn about innovative approaches to enhance their capability.

Roundtable: Network Security Design and Architecture

17 October, 2011 (02:00 PM - 03:00 PM)

Using practical examples, we’ll briefly explore the mistakes made in network security and DMZ design. The majority of the session will be addressing questions and comments from roundtable participants.

The Top 10 Strategic Technologies for 2012

17 October, 2011 (05:00 PM - 06:00 PM)

Strategic technologies are those with the potential for significant impact on the enterprise during the next three years. This session presents the Gartner annual list of top 10 technology trends that companies should be factoring into their strategic planning for 2012.

Context-Aware Computing Scenario: New Experiences, New Ecosystems

17 October, 2011 (05:00 PM - 06:00 PM)

Context-aware computing will reshape CIO priorities through 2015. This session looks at the implications from the eyes of business stakeholders, CIOs, application developers and IT staff. Attendees will learn how to be successful in transforming the way customers and employees interact with their enterprise.

CIO Workshop: The CIO and the Board — Building Your Strategy

17 October, 2011 (05:00 PM - 06:15 PM)

In a recent CIO workshop with 60 attendees, 95% said they present to the board, with more than 10% presenting at every board meeting. In this workshop, join others to discuss how best to insure success in the highly visible atmosphere that is the board of directors, and develop the process to build the plan and the presentation, plus the road map for building strategy based on board interaction.

Net IT Out: Managing the Next Generation of Client Computing

17 October, 2011 (05:00 PM - 05:20 PM)

End-user computing is moving away from a paradigm characterized by static, fixed workspaces that are physically tied to hardware devices, and toward dynamic workspaces that are available on demand from myriad devices. Here, we discuss the drivers for this change, as well as the technologies and best practices necessary to make client computing more flexible and better managed.

Roundtable: Integrating Security Into Data Governance

17 October, 2011 (05:00 PM - 06:00 PM)

Enterprises continue to struggle with the fact that information/data governance tends to focus on data quality and excludes security concerns, treating them as a strictly technical problem. During this roundtable, Gartner leads CIOs in a discussion about how to get information owners to think about security risks.

Workshop: Building an IT Disaster Recovery Modernization Business Case

17 October, 2011 (05:00 PM - 06:15 PM)

New technologies and enhanced business demands are driving IT disaster recovery modernization (IT-DRM). At this workshop, participants develop a business case that can help justify the implementation of a new IT-DRM strategy. Additionally, they learn the key success factors of IT-DRM and work with peers to share best practices and lessons learned.

Net IT Out: Five Things CIOs Should Know Before Adopting iPads and Media Tablets

17 October, 2011 (05:30 PM - 05:50 PM)

C-level execs have been mandating the adoption of iPads and follow-on media tablets, creating security and support nightmares for their CIOs. After a year and a half, many of the media tablet issues are becoming better understood, but there are still five things that surprise many CIOs and cause major problems. Awareness and planning can eliminate these surprises.

Net IT Out: Gartner’s Take on IBM

17 October, 2011 (05:30 PM - 05:50 PM)

This session is an evaluation of IBM as a strategic IT vendor in infrastructure, applications and services.

Magic Quadrant: Data Loss Prevention

17 October, 2011 (06:20 PM - 06:40 PM)

The content-aware data loss prevention market continues to evolve. Organizations are adjusting to a strategy where they can dynamically apply policy at the time of an operation. Data loss prevention technologies are increasingly common compliance tools for many organizations.

The Cloud Computing Scenario

18 October, 2011 (08:15 AM - 09:15 AM)

Cloud computing has become the latest in a series of hot industry terms and, as such, is used in many contradictory ways. Several trends such as global class architecture, Web platforms, scalable and elastic processing, and the Internet itself are converging to fuel this phenomenon. The impact will be felt broadly in applications as well as platforms and services.

The Social Scenario: Business Gets Social

18 October, 2011 (08:15 AM - 09:15 AM)

The wave of social business will be larger and even more disruptive that the e-business wave that preceded it. In this scenario presentation, we explore the critical trends that are upending relationships among enterprises' employees, business partners, customers and the social Web as business gets social.

Energy Efficiency and Technology Alignment

18 October, 2011 (08:15 AM - 09:15 AM)

Energy efficiency has grown in importance. Political upheaval in the Middle East and recent natural disasters are creating disruptions in global supply chains, and escalating energy costs. Energy efficiency has become an important corporate strategic priority and a critical focus for the IT, sustainability and strategy leaders. This discussion looks at current trends in energy efficiency.

Workshop: Gartner’s ITScore, an Assessment of Security & Risk Management Organizations’ Maturity

18 October, 2011 (08:15 AM - 09:30 AM)

This interactive workshop session allows participants to work together, facilitated by a Gartner analyst, to assess their organizations' InfoSec program maturity using the Gartner ITScore for Information Security maturity assessment methodology and a workbook based on the ITScore diagnostic tool.

Workshop: Strengthening Authentication

18 October, 2011 (08:15 AM - 09:30 AM)

Learn how to replace passwords with OTP or smartcards to strengthen authentication. The workshop takes participants through the detailed procedures for adopting the main strong authentication technologies.

Net IT Out: Modernizing Recovery Into Resiliency

18 October, 2011 (08:45 AM - 09:05 AM)

This presentation discusses the substance of disaster recovery modernization initiatives, along with its associated business, technology and operations drivers. The related operations resiliency improvement case will also be discussed, along with specific guidelines for project justification and execution.

Ignore Enterprise Data Protection at Your Own Peril

18 October, 2011 (09:45 AM - 10:45 AM)

Clients continue to focus on protecting data in silos, but this doesn't match the way the data is being used. Understanding data flows, usage patterns, business value and the available controls is critical for protecting enterprise data.

CIO Town Hall: Risk Management

18 October, 2011 (09:45 AM - 10:45 AM)

Risk remains a complex issue in business and technology. Understanding the proven practices for balancing risk posture with business need is the focus of this CIO Town Hall. Learn from your peers about their issues, actions, results and lessons learned in this open forum.

CIO Workshop: The Entrepreneurial CIO — Moving the Company to Higher Entrepreneurial Performance

18 October, 2011 (09:45 AM - 11:00 AM)

A critical task for business leaders is an entrepreneurial one: the formation of new businesses that take the existing business to a new future. This workshop uses in-depth case studies to develop entrepreneurial plans for your company and the IT organization.

Roundtable: Financial Services in the Cloud

18 October, 2011 (09:45 AM - 10:45 AM)

This session encourages financial institutions to discuss use cases and ROI for cloud initiatives. Attendees discuss with their peers how, where and why banks and insurers have adopted cloud computing. Best practices to achieve business performance, ongoing challenges and critical success factors are discussed.

Moving From Security Silos to Enterprise Security Intelligence

18 October, 2011 (11:15 AM - 12:15 PM)

CIOs struggle with a security concept based on monitoring of silos: networks, desktops, DBMS and apps, the analysis of which is limited to a reporting. This concept should be transformed into enterprise security intelligence, enabling interaction of security technologies to raise accuracy and breadth; and correlation of security and contextual information to bridge security with enterprise values.

Introducing Risk-adjusted Value Management

18 October, 2011 (11:15 AM - 12:15 PM)

Risk-Adjusted Value Management integrates risk, performance and value management to effectively translate vision into action. It redefines value management by extending the traditional focus on lagging financial indicators with a new broader focus that includes leading performance indicators, leading risk indicators, and internal, operational risk factors.

CIO Workshop: Strengthening the Connection Point — Cultivate Better IT Managers (REPEAT SESSION)

18 October, 2011 (11:15 AM - 12:30 PM)

Net IT Out: Gartner’s Take on Google

18 October, 2011 (11:15 AM - 11:35 AM)

Google's enormous success in advertising is founding an increasingly broad spectrum of speculative business. How will the Google ecosystem alter your organization's IT and business strategies? Are you already working for Google in some strange future?

Workshop: Gartner’s ITScore, an Assessment of Privacy Maturity

18 October, 2011 (11:15 AM - 12:30 PM)

Privacy is getting ever more complex. How do organizations know they are doing enough? How do they know they are not doing too much? Measuring privacy is an emerging discipline. In this workshop, we introduce the Gartner ITScore assessment for privacy. Bring your laptop to run your own privacy maturity assessment.

Net IT Out: Gartner’s Take on Apple

18 October, 2011 (11:45 AM - 12:05 PM)

This session is linked to the launch of the new, complex vendor initiative to outline the Gartner position on Apple. As a disrupter to traditional business models in mobility, computing and, soon, payment, enterprises have had a love-relationship with Apple. The presentation helps our clients find the best ways to work with Apple to reap the highest benefits.

Market Overview: Next-Generation, Branch and UTM Firewalls

18 October, 2011 (12:30 PM - 12:50 PM)

The network security and firewall markets just got interesting again: They are complex, changing and only some parts are converging. This session covers how the firewall markets are composed and where they are headed.

Privacy in the Cloud (and Other Fairy Tales)

18 October, 2011 (02:00 PM - 03:00 PM)

International corporations struggle with national privacy regulations. Whether they consolidate data centers, move data processing offshore or to the cloud, privacy is always an obstacle. Various changes in privacy laws in 2011 present additional challenges as well as new opportunities. Enterprises must purse a risk-based approach to privacy, leveraging existing control and management technologies.

CIO Workshop: The Entrepreneurial CIO — Moving the Company to Higher Entrepreneurial Performance (REPEAT SESSION)

18 October, 2011 (02:00 PM - 03:15 PM)

Roundtable: Best Practices for Moving E-mail to the Cloud

18 October, 2011 (02:00 PM - 03:00 PM)

Attendees share and learn best practices for optimizing cloud e-mail deployments for vendors such as Microsoft, Google and IBM, with a concentration on risk mitigation.

Workshop: IT as the Broker — An Internal/Private Cloud Strategy

18 October, 2011 (02:00 PM - 03:15 PM)

Deciding which applications should go in the internal or public cloud is a critical IT and business decision. This session describes IT as the broker, using heuristics to decide where to place apps. Using self-service provisioning, service catalog and chargeback, IT organizations can build a strategy to position themselves as the IT service broker, thereby protecting digital assets at risk.

Roundtable: Disaster Recovery Best Practices

19 October, 2011 (09:30 AM - 10:30 AM)

This roundtable session allows attendees to explore the successful strategies that have been employed to deliver on disaster recovery while avoiding pitfalls.

Workshop: Gartner’s ITScore, an Assessment of Identity & Access Management Program Maturity

19 October, 2011 (09:30 AM - 10:45 AM)

This interactive workshop session allows participants to work together, facilitated by a Gartner analyst, to assess their organizations' IAM program maturity using the Gartner ITScore for Identity and Access Management maturity assessment methodology and a workbook based on the ITScore diagnostic tool.

Context-Aware Security: Security in a World Where You Don't Control Anything

19 October, 2011 (11:00 AM - 12:00 PM)

Traditional security models are broken and unable to address business demands for cloud computing and consumer devices. A new approach is needed. This presentation explores context-aware security controls and platforms and how these enable adaptive security infrastructure capable of supporting changing demands of the business as well as protecting from changing threats.

How to Scale the Enterprise IT Maturity Path

19 October, 2011 (11:00 AM - 12:00 PM)

Enterprise IT maturity is a complex soup of behaviors and capabilities that determine the degree to which an enterprise can strategically benefit from IT. This presentation uses the Gartner ITScore and real accumulated data to provide actionable advice for elevating IT within the enterprise and drive enhanced business results.

CIO Workshop: The CIO and the Board — Building Your Strategy (REPEAT SESSION)

19 October, 2011 (11:00 AM - 12:15 PM)

Hype Cycle: Governance, Risk and Compliance Technologies

19 October, 2011 (01:30 PM - 01:50 PM)

Although vendor use of the term GRC is confusing, Gartner uses it to refer to a relatively well-understood set of activities. The need to demonstrate compliance with contracts and regulations continues to be a significant driver of products in this space, while the governance of daily activities, risk management and even improvements in corporate performance are becoming more significant.

Net IT Out: Mobile Device Security Assessment — Your Strategy to Manage Chaos

19 October, 2011 (01:30 PM - 01:50 PM)

Mobile devices pose ever-increasing variations, even within a supposedly single platform, bringing business processes into contact with applications and services never anticipated by traditional IT planners. This presentation comprehensively analyzes the attack surface, risks and recommendations across all major consumer smartphone and tablet platforms.

Roundtable: Practical Steps Toward Effective Data Classification

19 October, 2011 (01:30 PM - 02:30 PM)

Data classification is crucial in optimizing data protection but it remains difficult, with frequent miscommunications between the business and IT. This workshop introduces the basic concepts, along with a new Gartner toolkit that provides examples of quantitative and qualitative classification schemes. Workshop participants share their experiences with what does and does not work, and why.

Workshop: Strengthening Authentication

19 October, 2011 (01:30 PM - 02:45 PM)

Net IT Out: Choosing Enterprise GRC Vendors

19 October, 2011 (02:00 PM - 02:20 PM)

This presentation provides an overview of the Enterprise GRC platforms and CCM Magic Quadrants, as well as the Enterprise GRC Consulting MarketScope. Learn the architectural elements of GRC, how to prioritize the investments for GRC technology solutions and the organization needed for operational support of risk management and compliance.