EDT: 9:00 a.m. | PDT: 6:00 a.m. | GMT: 13:00 Master data management implementation programs contain several diverse risk areas that must be recognized and addressed to ensure success. This session focuses on the four most common situations that cause unexpected issues, delays and program failure while attempting to implement MDM.
EDT: 2:00 p.m. | PDT: 11:00 a.m. | GMT: 18:00 Business capability modeling is used to represent how enterprises deliver strategic value to customers. These models represent the future-state capabilities of the business and illustrate how current capabilities need to change to support strategic opportunities and threats. This webinar is for those seeking to learn how to develop their business capability models and engage business and IT leaders.
EDT: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 15:00 A superior customer experience is one of the few remaining means of sustainable competitive differentiation as the effects of globalization take their toll. Face-to-face and voice interactions with customers are being steadily replaced by digital channels, and so the role of IT is increasingly important. In this webinar, we lay out a roadmap based on best practices to help you face the challenge.
IT leaders must assemble and establish platforms that sense and respond to evolving digital business demands and opportunities. Much of the technology they look to will derive from foundational web technologies, like horizontal portals, web content management systems and e-commerce platforms. But the future digital experience platform (DXP) must be more than a sum of these parts. In this session, we discuss the qualities and capabilities of the successful DXP.
This year's BI and Analytics Magic Quadrant includes new players, as well as movement in who are leaders, visionaries, and niche players. You'll hear from the authors on the biggest changes, how to interpret the Quadrant, and how best to use it to develop your BI strategy and get a glimpse at the next wave of disruption.
Enterprise content management as a market and a technology has changed and continues to evolve in response to internal and external drivers. Organizations must rethink their strategies and the tools they buy - one size does not fit all. The notion that one monolithic solution can address all of an enterprise's content needs is no longer realistic. Content is increasingly distributed and diverse, and the tools, apps and needs will be vastly different based on audience and use cases. Demand is growing for smarter, more personalized content.