IT organisations are under substantial pressure to improve the quality, efficiency, and responsiveness of their services - and, in so doing, improve their credibility and value. Quality and process maturity are the drivers that will help IT organisations achieve these goals, and will increasing shape the future of IT. This presentations explores how a strategic commitment to Quality will impact people, leadership, decision making, and relationships.
Topics Discussed Gartner analysts discussed with participants the following topics:
What does Quality mean in IT and why should you care?
What are the building blocks for an integrated approach to Quality for IT?
What are the best practices from leading organisations, and the most common pitfalls that block success?
