Gartner Predictions for 2007 Customer Relationship Management 23 January 2007

Gartner's Customer Relationship Management (CRM) analysts give their predictions for 2007 for marketing, sales and customer service applications. Topics Discussed Gartner analysts discussed with participants the following topics: CRM Market Growth and the Use of Best-of-Breed Will Make Skill Shortages Worse A Return to Growth Fuels Marketing Technology Spending Poor Customer Service Will Undercut All IT Efforts Diversity Persists in the CRM SFA Market Listen and Learn   (MP3, 14.81 MB) Download Presentation (PDF, 192.72 KB) Send Us Your Suggestions We want to hear from you. Send your ideas for future teleconference topics: Send questions or concerns about teleconferences to atc.registration@gartner.com Recording or duplicating teleconferences is prohibited. © 2006 Gartner, Inc.

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