Human Capital Management Issues in Outsourcing: Minimizing Risk 22 May 2003

Transferring services to an external service provider requires implementing new organization structures and governance models to support retained processes and service provider management. To mitigate the risk of migrating to an external service provider you must consider the impact that an outsourcing model will have on your employees. In these teleconferences, we will discuss how to facilitate the transition to an outsourcing model by building a human capital management framework and managing the change. Topics Discussed Gartner analysts discussed with participants the following topics: Building productive relationships with external service providers by effectively defining the organization structure and governance processes? Addressing human capital management issues to minimize disruption and the loss of productivity, and ensure a smooth transition to an external service provider Applying change management techniques to efficiently and effectively manage the transition to an outsourcing model Listen and Learn   (MP3, 6.34 MB) Download Presentation (PPT, 600.0 KB) Send Us Your Suggestions We want to hear from you. Send your ideas for future teleconference topics: Send questions or concerns about teleconferences to atc.registration@gartner.com Recording or duplicating teleconferences is prohibited. © 2003 Gartner, Inc.

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