Negotiation of a CRM Software License Agreement 14 July 2003

This teleconference covered best practices for negotiating a customer relationship management (CRM) software license agreement. Topics Discussed Gartner analysts discussed with participants the following topics: What process should be followed to get a great deal? Who should be involved in the negotiation process? What are examples of terms and conditions to look for in the contract? Listen and Learn   (MP3, 9.04 MB) Download Presentation (PPT, 574.0 KB) Send Us Your Suggestions We want to hear from you. Send your ideas for future teleconference topics: Send questions or concerns about teleconferences to atc.registration@gartner.com Recording or duplicating teleconferences is prohibited. © 2003 Gartner, Inc.

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