Analyst Profile

Van L. Baker

Research VP

28 years at Gartner , 36 years industry experience
Santa Clara, CA USA

Roles and Responsibilities

Van Baker is a Research Vice President for Gartner's Application Innovation team. He covers conversational platforms, virtual assistants and chatbots. In addition, he covers hosted AI development services, design thinking and user-experience development and tooling. Mr. Baker also leads the mobile app development research community.

Areas of Coverage

Application Development & Integration

Van L. Baker's Recent Gartner Activity

Latest Research

Market Guide for Conversational Platforms
20-Jun-2018
Use Master Chatbots to Improve Conversational Experiences
17-May-2018
Magic Quadrant for Enterprise High-Productivity Application Platform as a Service
26-Apr-2018

On-Demand & Upcoming Webinars

Ways AI, Chatbots and Event-Triggered Apps Enable Digital Business Platforms
05 February 2018

Background

Previous Experience

Prior to joining Gartner, Mr. Baker worked in the computer and retail industry for more than 20 years for such leading companies as HP and Computer Intelligence, where he was responsible for product marketing and distribution channel promotional programs, as well as distribution channel research and consulting. While with HP, Mr. Baker was a marketing manager responsible for the implementation of product marketing campaigns and channel programs for HP's Personal Computer Group. He also sold HP PC and peripheral products to value-added reseller and retail channel accounts.

Professional Background

HP, Director, 10 years

Education

B.A., Psychology, University of California, Berkeley

Languages

English

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25 June 2018
Closing the Digital Talent Gap at Midsize Enterprises Midsize enterprises face big challenges to secure talent for digital business transformation. CIOs at MSEs must build an attractive culture, create a long-term workforce development plan, broaden talent search and capitalize on a distinctive employer brand to win the race for digital workers.
30 May 2018
Creating a Sustainable Strategy for Sourcing at Midsize Enterprises CIOs of midsize enterprises lack dedicated sourcing, procurement and relationship management resources. To remedy this, they must implement a pragmatic sourcing strategy that aligns with business goals, achieves the desired outcome of decisions, and leads to an understanding of the marketplace.

17 Jul 2018
Blockchain Potential and Pitfalls EDT: 9:00 a.m. | PDT: 6:00 a.m. | BST: 14:00 Blockchain provides the potential to drive transformation across numerous business processes in multiple industries, generating cost savings worth billions of dollars and creating trust for complex ecosystems. Gartner now forecasts that blockchain will generate an annual business value of over $175 billion by 2025 and rise to over $3 trillion by 2030. With this potential, business interest in blockchain has increased tremendously in the last two years. IT leaders are being asked to resource projects which investigate blockchain's potential and pitfalls. This webinar reviews the disruptive nature of blockchain across major industry sectors and use cases, and examines the offerings of the consultancies providing advice and proof of concept capabilities.
18 Jul 2018
Develop an Effective AI Strategy EDT: 11:00 a.m. | PDT: 8:00 a.m. | BST: 16:00 Enterprises that incorporate analytics expertise and emerging artificial intelligence (AI) technologies into their AI strategy will see the greatest benefit. The ideal method embraces the state of existing data and resources. This strategy establishes a foundation that leads to the introduction of transformational technologies like AI, thereby enhancing business processes. In this webinar, we discuss how to define a strategy to leverage AI and deliver quick wins for business.