Analyst Profile

Van L. Baker

Research VP

28 years at Gartner , 36 years industry experience
Santa Clara, CA USA

Roles and Responsibilities

Van Baker is a Research Vice President for Gartner's Application Innovation team. He covers conversational platforms, virtual assistants and chatbots. In addition, he covers hosted AI development services, design thinking and user-experience development and tooling. Mr. Baker also leads the mobile app development research community.

Areas of Coverage

Application Development & Integration

Van L. Baker's Recent Gartner Activity

Latest Research

Use Master Chatbots to Improve Conversational Experiences
17-May-2018
Magic Quadrant for Enterprise High-Productivity Application Platform as a Service
26-Apr-2018
Future of Work Scenarios 2035: 'I'd Rather Have a Bot Do It'
04-Apr-2018

On-Demand & Upcoming Webinars

Ways AI, Chatbots and Event-Triggered Apps Enable Digital Business Platforms
05 February 2018

Background

Previous Experience

Prior to joining Gartner, Mr. Baker worked in the computer and retail industry for more than 20 years for such leading companies as HP and Computer Intelligence, where he was responsible for product marketing and distribution channel promotional programs, as well as distribution channel research and consulting. While with HP, Mr. Baker was a marketing manager responsible for the implementation of product marketing campaigns and channel programs for HP's Personal Computer Group. He also sold HP PC and peripheral products to value-added reseller and retail channel accounts.

Professional Background

HP, Director, 10 years

Education

B.A., Psychology, University of California, Berkeley

Languages

English

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30 May 2018
Creating a Sustainable Strategy for Sourcing at Midsize Enterprises CIOs of midsize enterprises lack dedicated sourcing, procurement and relationship management resources. To remedy this, they must implement a pragmatic sourcing strategy that aligns with business goals, achieves the desired outcome of decisions, and leads to an understanding of the marketplace.
24 May 2018
The Resilience Premium of Digital Business: A Gartner Trend Insight Report Committing to resilience will equip your digital business with the mindset, resources and planning to recover from inevitable disruptions. Security and risk management leaders must deliver by building a culture of systemic resilience through viewing resilience as a premium and not as a cost.

20 Jun 2018
Innovate With Roadmaps for Process, Culture and Outcomes EDT: 9:00 a.m. | PDT: 6:00 a.m. | BST: 14:00 Navigating the ever expanding landscape of innovation approaches and practices can be intimidating. There is no one-size-fits-all solution. Rather, launching or improving an innovation competency is an act of design where you craft effective programs and processes from a set of approaches and activities. To get started with your innovation program, leverage the Gartner recommended designs that are based on four common innovation objectives. In this webinar, we cover these innovation designs, objectives, best practices, and case studies and share roadmaps you can apply at your organization.
21 Jun 2018
Data and Analytics Key Roles, Responsibilities, and Organization EDT: 9:00 a.m. | PDT: 6:00 a.m. | BST: 14:00 To succeed in digital business, data and analytics must be at the pulse of the organization and incorporated into all key decisions. As a result, new roles have emerged over the last few years and additional skills and competencies are required for existing roles. This webinar highlights the key roles and responsibilities in data and analytics and also the impact on the data and analytics organization model.