Analyst Profile

Claudio Da Rold

Claudio Da Rold

VP Distinguished Analyst

20 years at Gartner ,  36 years industry experience
Rome, RM Italy

Roles and Responsibilities

Claudio Da Rold is a Vice President and Distinguished Analyst in Gartner Research. His coverage includes two related areas: bimodal and adaptive sourcing strategies within client organizations (how to achieve business objectives by leveraging outsourcing and external services) and IT services market industrialization and digitalization (how the service market evolves, and how this impacts service providers and their business and delivery models). In the first area, Mr. Da Rold is an expert on bimodal and adaptive sourcing strategies and models, including joint ventures and consortia; has developed approaches for building an adaptive sourcing strategy encompassing IT and business process services; and has supported the decision-making process for sourcing strategies in major organizations across Europe and internationally. Currently, his focus is on rapid digital business transformation, bimodal IT and the enablement of digital business models through layered, adaptive sourcing strategies. Claudio has been the Gartner Chief of Research for IT Services, Sourcing and Vendor Management for three years until 2017. In the second area, Mr. Da Rold anticipated the outsourcing and service market industrialization trend, and he drove the research on infrastructure utility services (IUS) and on industrialized low-cost services (ILCS). Currently, he's exploring the transformation required by the digital economy, including the requirement for service providers to adopt bimodal strategies. From a European research perspective, he has a leading role in the European Magic Quadrants for data center outsourcing and infrastructure utility services.

Areas of Coverage

  • Outsourcing & IT Services


Previous Experience

Mr. Da Rold has 35 years of experience in IT, as a researcher and in both technical and management positions, with a particular focus on the use of technology to provide services and solutions. His experience spans data center management, distributed systems, document management, project and service management, outsourcing deals and models, and related economics and strategic implications. Prior to joining Gartner, Mr. Da Rold was with EDS in Italy, where he was responsible for pre- and postsale activities in the infrastructure outsourcing sector. In the first EDS acquisition in Italy (S&M Group), he was responsible for an innovation and technology team. In his previous position at Finsiel, Mr. Da Rold was responsible for the operation and data security team in an outsourcer data center. Prior to that, he was a researcher on applied statistics.

Professional Background

EDS, Outsourcing Service Manager, Outsourcing Presale Support Manager, 9 years
Finsiel, Data Center Operations and Security Team Manager, 4 years
Mining S.p.A., Researcher, 3 years


Bachelor's degree, Engineering, University of Rome
One-year stage in geological, mining and industrial processes evaluation through computer simulation at the Ecole Nationale Superieure des Mines de Paris - Centre de Recherche en Morphologie Matematique et Geostatistique de Fontainebleau