Analyst Profile

Gene Phifer

Gene Phifer

Distinguished VP Analyst

25 years at Gartner ,  50 years industry experience

Roles and Responsibilities

Gene Phifer is a Distinguished Vice President, Analyst in Gartner Research and Advisory. Mr. Phifer covers customer engagement, customer experience, employee experience, user experience, digital experience and a broad array of Web technologies, including Web architecture, intranets, portals, digital experience platforms and web applications.


Previous Experience

Mr. Phifer is a 49-year IT veteran. Prior to joining Gartner, he held various management and executive roles in Fortune 100 IT departments, most notably Frito-Lay and Texas Instruments. There he managed all aspects of IT, including infrastructure technologies, data centers and line-of-business applications. Additionally, Mr. Phifer held the dual roles of CIO and CTO for Melson Technologies.

Professional Background

Frito-Lay, IT Director, 10 years
Melson Technologies, VP, CIO and CTO, 1 year
Texas Instruments, IT Director, 10 years


B.S., Computer Science, University of Mississippi
M.B.A., Specializing in MIS, University of Dallas



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