Analyst Profile
Gene Phifer
VP Distinguished Analyst
21 years at Gartner
,
43 years industry experience
TX USA
Roles and Responsibilities
Gene Phifer is a Vice President, Distinguished Analyst in Gartner Research. Mr. Phifer covers customer engagement, customer experience, user experience and a broad array of Web technologies, including Web architecture, intranets, portals, user experience platforms and Web applications.
Areas of Coverage
- Digital Workplace
- Web Services
- Application Development & Integration
- Customer Relationship Management
Gene Phifer's Recent Gartner Activity
Latest Research
-
To the Point: Design Thinking to Improve the Digital Customer Experience
29 January 2018 -
Five Steps to Customer Experience Transformation
07 May 2018 -
Create Customer Experiences That Are Omnichannel
13 September 2018
On-Demand & Upcoming Webinars
Background
Previous Experience
Mr. Phifer is a 44-year IT veteran. Prior to joining Gartner, he held various management and executive roles in Fortune 100 IT departments, most notably Frito-Lay and Texas Instruments. There he managed all aspects of IT, including infrastructure technologies, data centers and line-of-business applications. Additionally, Mr. Phifer held the dual roles of CIO and CTO for Melson Technologies.
Professional Background
Frito-Lay, IT Director, 10 years
Melson Technologies, VP, CIO and CTO, 1 year
Texas Instruments, IT Director, 10 years
Education
B.S., Computer Science, University of Mississippi
M.B.A., Specializing in MIS, University of Dallas
Languages
English
