Analyst Profile

Gene Phifer

Gene Phifer

Distinguished VP Analyst

23 years at Gartner ,  48 years industry experience

Roles and Responsibilities

Gene Phifer is a Vice President, Distinguished Analyst in Gartner Research and Advisory. Mr. Phifer covers customer engagement, customer experience, employee experience, user experience, digital experience and a broad array of Web technologies, including Web architecture, intranets, portals, digital experience platforms and web applications.

Areas of Coverage

  • Customer Relationship Management
  • Application Development & Integration
  • Web Services
  • Digital Workplace


Previous Experience

Mr. Phifer is a 49-year IT veteran. Prior to joining Gartner, he held various management and executive roles in Fortune 100 IT departments, most notably Frito-Lay and Texas Instruments. There he managed all aspects of IT, including infrastructure technologies, data centers and line-of-business applications. Additionally, Mr. Phifer held the dual roles of CIO and CTO for Melson Technologies.

Professional Background

Frito-Lay, IT Director, 10 years
Melson Technologies, VP, CIO and CTO, 1 year
Texas Instruments, IT Director, 10 years


B.S., Computer Science, University of Mississippi
M.B.A., Specializing in MIS, University of Dallas



Call +1 855-515-4486 or contact us

to become a Gartner client.