Analyst Profile

Gene Phifer

VP Distinguished Analyst

20 years at Gartner , 42 years industry experience
TX USA

Roles and Responsibilities

Gene Phifer is a Vice President, Distinguished Analyst in Gartner Research. Mr. Phifer covers customer engagement, customer experience, user experience and a broad array of Web technologies, including Web architecture, intranets, portals, user experience platforms and Web applications.

Areas of Coverage

Customer Relationship Management
Application Development & Integration
Web Services
Digital Workplace

Gene Phifer's Recent Gartner Activity

Latest Research

On-Demand & Upcoming Webinars

Customer Experience Platforms: Core to Systems of Engagement
14 July 2016
How to Bridge Engagement Silos to Improve Customer Experience
06 January 2017
Establishing Your Digital Experience Platform
13 April 2017

Background

Previous Experience

Mr. Phifer is a 43-year IT veteran. Prior to joining Gartner, he held various management and executive roles in Fortune 100 IT departments, most notably Frito-Lay and Texas Instruments. There he managed all aspects of IT, including infrastructure technologies, data centers and line-of-business applications. Additionally, Mr. Phifer held the dual roles of CIO and CTO for Melson Technologies.

Professional Background

Frito-Lay, IT Director, 10 years
Melson Technologies, VP, CIO and CTO, 1 year
Texas Instruments, IT Director, 10 years

Education

B.S., Computer Science, University of Mississippi
M.B.A., Specializing in MIS, University of Dallas

Languages

English

Become a Client

Call us now at:

+1-800-213-4848 Or

Free Research

Discover what 12,000
CIOs and Senior IT leaders
already know.

Free Access

24 May 2017
The Gartner Supply Chain Top 25 for 2017 This research unveils the 13th annual global Supply Chain Top 25, identifying supply chain leaders and highlighting their best practices for heads of supply chain and strategy organizations.
22 May 2017
Retail Supply Chainnovators 2017: Argos Wins for Delivering Rapid, Convenient Fulfilment to Consumers Gartner's Supply Chainnovators program recognizes unconventional, innovative and high-impact initiatives that retailers use to transform their supply chain. Supply chain leaders can leverage the insights from this year's winner, Argos, to further innovation in their own supply chain.

31 May 2017
Bimodal: Raising Everyone's Game for Digital Business EDT: 9:00 a.m. | PDT: 6:00 a.m. | GMT: 13:00 Bimodal is a key capability that enables enterprises to deliver and scale digital strategies. We look at what bimodal is, and what it is not, what the organization needs to do to scale it, and the emerging effective practices.
31 May 2017
Demystifying the Journey From RPA to AI and Everything in Between EDT: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 15:00 Gartner's framework for explaining intelligent automation services encompasses a large spectrum of disruptive technologies (i.e. robotic process automation [RPA], runbook automation, cognitive and artificial intelligence) that will give rise to the most tectonic shifts in the sourcing role since offshore. Back in 1999, the big disruption was the use of offshore to create labor arbitrage.