Analyst Profile

Gene Phifer

VP Distinguished Analyst

20 years at Gartner , 42 years industry experience
TX USA

Roles and Responsibilities

Gene Phifer is a Vice President, Distinguished Analyst in Gartner Research. Mr. Phifer covers customer engagement, customer experience, user experience and a broad array of Web technologies, including Web architecture, intranets, portals, user experience platforms and Web applications.

Areas of Coverage

Customer Relationship Management
Application Development & Integration
Web Services
Digital Workplace

Gene Phifer's Recent Gartner Activity

Latest Research

Vendor Rating: Oracle
11-Aug-2017
Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service
09-May-2017
Tackle Technological, Organizational and People Barriers to Achieve Unified Omnichannel Customer Engagement
03-May-2017

On-Demand & Upcoming Webinars

How to Bridge Engagement Silos to Improve Customer Experience
06 January 2017
Establishing Your Digital Experience Platform
13 April 2017

Background

Previous Experience

Mr. Phifer is a 44-year IT veteran. Prior to joining Gartner, he held various management and executive roles in Fortune 100 IT departments, most notably Frito-Lay and Texas Instruments. There he managed all aspects of IT, including infrastructure technologies, data centers and line-of-business applications. Additionally, Mr. Phifer held the dual roles of CIO and CTO for Melson Technologies.

Professional Background

Frito-Lay, IT Director, 10 years
Melson Technologies, VP, CIO and CTO, 1 year
Texas Instruments, IT Director, 10 years

Education

B.S., Computer Science, University of Mississippi
M.B.A., Specializing in MIS, University of Dallas

Languages

English

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11 August 2017
2017 Hype Cycles Highlight Enterprise and Ecosystem Digital Disruptions: A Gartner Trend Insight Report Leading CIOs are engaged across and outside their enterprises to create new business opportunities and improve operational effectiveness. Gartner's 2017 Hype Cycle special report focuses on the biggest trends influencing technology-enabled businesses.
28 July 2017
Scaling Bimodal — Fusing IT With the Business: A Gartner Trend Insight Report Scaling bimodal enables organizations to transform their businesses by exploiting technology strategically. We offer research to help CIOs and IT leaders scale a bimodal approach to collaborate with the business, increase speed, agility and innovation; and deliver on digital business.

24 Aug 2017
How CIOs in Midsize Enterprises Can Use a One-Page Strategy EDT: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 15:00 Strategic planning is at the heart of organizations of all sizes. However, it is an imperative for midsize enterprises that must ensure effective use of ever-scarcer resources. Leading midsize organizations use storytelling to drive purpose and shared outcomes. There is an art and a science to developing an IT strategy. This session explores the art of strategic planning and helps midsize enterprises articulate business success and IT's contribution to that success.
29 Aug 2017
Sourcing & Vendor Management Leadership Vision for 2018 EDT: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 15:00 Sourcing business and IT services is critical to ensuring the successful execution of the strategies set forth by your enterprises. Sourcing, procurement and vendor management (VM) leaders can leverage the Gartner vision to drive strategic planning and operational execution.