Analyst Profile

Gene Phifer

Distinguished VP Analyst

24 years at Gartner , 49 years industry experience
TX USA

Roles and Responsibilities

Gene Phifer is a Distinguished Vice President, Analyst in Gartner Research and Advisory. Mr. Phifer covers customer engagement, customer experience, employee experience, user experience, digital experience and a broad array of Web technologies, including Web architecture, intranets, portals, digital experience platforms and web applications.

Gene Phifer's Recent Gartner Activity

Background

Previous Experience

Mr. Phifer is a 49-year IT veteran. Prior to joining Gartner, he held various management and executive roles in Fortune 100 IT departments, most notably Frito-Lay and Texas Instruments. There he managed all aspects of IT, including infrastructure technologies, data centers and line-of-business applications. Additionally, Mr. Phifer held the dual roles of CIO and CTO for Melson Technologies.

Professional Background

Frito-Lay, IT Director, 10 years
Melson Technologies, VP, CIO and CTO, 1 year
Texas Instruments, IT Director, 10 years

Education

B.S., Computer Science, University of Mississippi
M.B.A., Specializing in MIS, University of Dallas

Languages

English

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11 November 2020
The Healthcare Supply Chain Top 25 for 2020 Gartner’s 12th annual Healthcare Supply Chain Top 25 has additional resonance in a year that revealed the strengths and shortcomings of healthcare supply chains. CSCOs can use the lessons from this research to build stronger supply chains, improve patient outcomes and control costs.
2 May 2019
Three Critical Factors in Building a Comprehensive Security Awareness Program Three key elements form the foundation of a successful awareness education program: knowledge of audiences, pervasive and continuous communication and interactive education on security tactics. Security and risk management leaders should use this research to implement a comprehensive program.

16 April 2021
Drive Quantifiable Value Through Digital Acceleration in Financial Services EDT: 11:00 a.m. | BST: 16:00
According to Gartner’s 2021 View from the Board of Directors survey, 83% of respondents consider digital technology initiatives their top strategic priority. This raises the bar for IT leaders in the Financial Services industry to better articulate and realize quantifiable value from their IT strategies, as there are huge differences between leading and lagging organizations. Value-focused CIOs from banks, for example, will generate twice as much digital revenue from their IT investments. This complimentary webinar looks at the current state of digital transformation in financial services, and reveals Gartner’s latest findings on why quantifiable value is becoming paramount for IT leaders.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.
19 April 2021
Use Total Cost of Ownership To Optimize Supply Chain Costs and Drive Savings EDT: 10:00 a.m. | BST: 15:00
Many supply chain leaders focus on achieving short-term savings through cost reduction targets. Gartner recommends using a total cost of ownership (TCO) model to focus instead on shared strategic goals. Making the shift toward TCO is hard, but not impossible, and it helps to optimize supply chain costs. This complimentary webinar looks at the benefits of TCO, and provides practical tips for moving beyond simple/unit price.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.

Analyst Profile

Gene Phifer

Distinguished VP Analyst

Roles and Responsibilities

Gene Phifer's Recent Gartner Activity

Latest Research

On-Demand & Upcoming Webinars

Upcoming Gartner Events

Background

Previous Experience

Professional Background

Education

Languages

Manage Finance Talent Supply & Demand

Creating a Culture That Performs

Gartner Top 10 Strategic Technology Trends for 2018

Managing R&D Portfolios

Speed Up Legal Reviews

Should You Build or Buy a Customer Data Platform?

Gartner Predictions for the Future of Supply Chain Operations in 2018

Effortless Experience Explained

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