Analyst Profile

Chad Storlie

Chad Storlie

Sr Director Analyst

2 years at Gartner,  19 years industry experience

Location:  FL USA  | Language(s):  English

Roles and Responsibilities

Mr. Chad Storlie assists clients with identifying the strategy and approach for their Customer Experience (CX) and Customer Experience Management (CXM) programs. Alongside strategic development, Mr. Storlie researches customer-centric culture, segmentation, analytics, data, Voice of the Customer (VOC) and employee experience to bring about lasting and enduring CX that benefits organizations and customers alike.

Background

Previous Experience

Mr. Storlie has 20 years of experience in Customer Experience, Journey Mapping, Voice of the Customer, Marketing, CX Analytics, and Customer Loyalty within Marketing roles in Transportation, Industrial Automation, Pharma, and Defense. Central to Mr. Storlie's CX approach are developing and maintaining deep customer insights with strategies and tactics to leverage analytics, data, and innovation to consistently build and improve CX. Mr. Storlie's commercial focus is founded on customer insight that utilizes a broad range of CX tools to deliver customer loyalty, customer growth, and customer advocacy.

Professional Background

  • Emerson Automation Solutions, Director, Digital CX Strategy, 2 years
  • Seqirus - a CSL Company, Director, Customer Experience, 1 year
  • Union Pacific & CSX (Class I Railroads), Director, Marketing & Director, CX, 17 years

Education

  • BA, Northwestern University, History
  • MBA, Georgetown University, McDonough School of Business

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