Analyst Profile

Juha Korhonen

Juha Korhonen

Sr Director Analyst

1 year at Gartner,  26 years industry experience

Location:  DC USA  | Language(s):  English, Finnish

Roles and Responsibilities

Juha Korhonen is a Sr Director, Analyst with Gartner's Communications Service Provider Organization. Juha specialized in research for CSP technology strategy, focusing on customer experience and customer journeys. Juha covers CSP product management, digital channels, sales and customer experience, BSS transformation, market segmentation, product portfolio expansion, and go-to-market strategies. Juha also works on Growth Strategies and monetization approaches, commercial models, pricing and CSP operations budgeting, and commercial efficiency. His research and advice aim to help both the CSPs and the product and services companies to grow their business and improve their competitiveness with practical and actionable advice.


Previous Experience

Juha Korhonen joined Gartner's research after 25 years of experience in CSP operations. He worked in many leadership roles at the operating company and operator group levels in Europe, the USA, and the Middle East. Previously Juha was Group Director of Innovation and Digital Services with Zain Group in the Middle East. He launched operator B-Brand, a groupwide API program, an innovation program focusing on expansion to new business verticals. Before that, Juha was Chief Commercial Officer with multiple operators leading sales, marketing, product management, product development, branding, advertising, BI, and customer experience.

Professional Background

  • Ooredoo Kuwait (was Wataniya), Chief Commercial Officer, 6 years
  • Zain Group, Group Director, Innovation and Digital Services, 6 years
  • Zain KSA, Chief Commercial Officer, 1 year


  • MSc. Electrical Engineering - Computer Science and Telecommunication, Helsinki University of Technology.