Author Profile

Eric Keller
Sr Director, Research
2 years at Gartner, 2 years' experience
Location: Arlington, VA USA | Language(s): English
Roles and Responsibilities
Eric is a Senior Director in Gartner's Customer Service Research Practice. He sets the strategic direction for research initiatives, and conceptualizes and executes on research plans and products that help customer service leaders address their most pressing challenges.
Background
Previous Experience
Most recently, Eric worked at The Partnership for Public Service, where he led many high-visibility research initiatives to drive change in government, with a specific focus on improving customer experience with federal services.
Education
- Eric earned his B.S. in Political Science from Wake Forest University and holds a Master of Public Policy degree from George Mason University.
Explore
RESEARCH BY THIS ANALYST More
-
04 August 2023
How to Improve CX in Multichannel Journeys -
26 June 2023
Deliver Seamless Customer Service Journeys Across Channels -
26 June 2023
Case Study: Digital-First Service, With Seamless Channel Transitions