Analyst Profile

Neil Rickard

VP Analyst

22 years at Gartner , 33 years industry experience
United Kingdom

Roles and Responsibilities

Neil Rickard is a Vice President in Gartner Research. Mr. Rickard provides coverage of networking issues to Europe, the Middle East and Africa. He focuses on WAN technologies, equipment and vendors, as well as data-oriented carrier services. His coverage includes hybrid WANs, SD-WAN, enterprise vCPE, SDN and NFV services, IP VPNs, MPLS, Ethernet WAN services and application-fluent networking, as well as voice-data convergence and network sourcing.

Neil Rickard's Recent Gartner Activity

Latest Research

Market Guide for Managed SD-WAN Services
15-May-2019
Negotiating Effective SLAs for Global Managed WAN Services
16-Apr-2018
Toolkit: Negotiating Effective SLAs for Global Managed WAN Services
16-Apr-2018

Upcoming Gartner Events

Gartner IT Infrastructure, Operations and Cloud Strategies Conference
04 June 2019 - 05 June 2019

Background

Previous Experience

Prior to joining Gartner, Mr. Rickard was responsible for business development with service provider customers at Cisco Systems. His previous experience in the networking industry has included technical and marketing roles with StrataCom, Nortel, Timeplex and Marconi. Overall he has more than 20 years of networking industry experience.

Professional Background

Cisco Systems, Marketing Manager, 1 year
Nortel, Product Marketing Manager, 2 years
StrataCom, Marketing Manager, 4 years

Education

B.S., Physics, Nottingham University, Honors

Languages

English

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15 May 2019
The Gartner Supply Chain Top 25 for 2019 This research unveils the 15th annual global Supply Chain Top 25. It highlights the advanced practices and capabilities of leading companies that CSCOs and supply chain leaders can adopt and adapt to compete with the best in the world.
18 April 2018
Demand Planning Maturity Assessment Guide for Supply Chain Planning Leaders Understanding the current state is a vital first step in demand planning maturity advancement and process transformation. Supply chain leaders can use this guide to plan for the demand planning maturity assessment in their business.

29 May 2019
Panel Discussion: How Marketing Can Win B2B Sales ? An Introduction to Buyer Enablement EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00
B2B buying is more complex than ever before. To drive organizational growth content marketers have to do more than simply educate buyers; they must enable them to buy. Marketing leaders should rely less on the constant generation of thought leadership, white papers, infographics and videos. Instead, they should capitalize on their deep industry knowledge and customer empathy by developing and deploying information that helps buyers buy and sales reps to sell. In this complimentary video webinar, Gartner for Marketers experts provide critical insights into how Marketing can transform the buyer journey by providing information which will act as a catalyst for buyer enablement.

Questions about registering or watching? Email us: gartnerwebinars@gartner.com
29 May 2019
Introducing the New High Performing Customer Service Rep EDT: 11:00 a.m. | PDT: 8:00 a.m. | BST: 16:00
Today's service environment requires a different type of frontline rep. Customers are more demanding than ever, and yet most organizations still hire candidates based on the same set of skills and abilities they were looking for five or even 15 years ago. The latest Gartner research on frontline talent management revealed that a certain type of frontline rep performs significantly better when it comes to delivering a low-effort customer service experience. In this complimentary webinar, we explain why optimizing your hiring and talent management processes to focus on this type of rep will help your organization meet increasing customer demands without overburdening company resources.

Questions about registering or watching? Email us: gartnerwebinars@gartner.com

Analyst Profile

Neil Rickard

VP Analyst

Roles and Responsibilities

Neil Rickard's Recent Gartner Activity

Latest Research

Upcoming Gartner Events

Background

Previous Experience

Professional Background

Education

Languages

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