Analyst Profile

Neil Rickard

VP Analyst

23 years at Gartner , 34 years industry experience
United Kingdom

Roles and Responsibilities

Neil Rickard is a Vice President in Gartner Research. Mr. Rickard provides coverage of networking issues to Europe, the Middle East and Africa. He focuses on WAN technologies, equipment and vendors, as well as data-oriented carrier services. His coverage includes hybrid WANs, SD-WAN, enterprise vCPE, SDN and NFV services, IP VPNs, MPLS, Ethernet WAN services and application-fluent networking, as well as voice-data convergence and network sourcing.

Neil Rickard's Recent Gartner Activity

Latest Research

Magic Quadrant for Network Services, Global
20-Feb-2020
Vendor Rating: AT&T
07-Jan-2020
Scenarios for the CSP Marketplace, 2019
02-Dec-2019

Background

Previous Experience

Prior to joining Gartner, Mr. Rickard was responsible for business development with service provider customers at Cisco Systems. His previous experience in the networking industry has included technical and marketing roles with StrataCom, Nortel, Timeplex and Marconi. Overall he has more than 20 years of networking industry experience.

Professional Background

Cisco Systems, Marketing Manager, 1 year
Nortel, Product Marketing Manager, 2 years
StrataCom, Marketing Manager, 4 years

Education

B.S., Physics, Nottingham University, Honors

Languages

English

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4 December 2018
Top 25 North American Supply Chain Graduate University Programs, 2018 As supply chain roles require more business and technology expertise and masters' level supply chain programs proliferate, a re-evaluation of university partnerships is a must. Supply chain leaders can use these rankings to identify the programs best equipped to help them recruit the right talent.
13 November 2019
The Healthcare Supply Chain Top 25 for 2019 In its 11th year, the Healthcare Supply Chain Top 25 highlights supply chains that successfully advance healthcare by improving patient outcomes and controlling costs. Supply chain leaders in the healthcare industry can use lessons from these leading organizations to improve their own operations.

24 February 2020
The Gartner for General Managers 2020 Agenda EST: 10:00 a.m. | GMT: 15:00
Technology general managers face a future of changing customer needs, competitive challenges and demand for new innovative solutions. How general managers prioritize, participate and provoke their organization forward are critical to success. The availability of new technologies and the continued transition to service-based business models require general managers to be leaders as well as chief product managers. In this complimentary IT services webinar, we break down the results of the Gartner for General Managers 2020 survey of more than 200 technology GMs and recommendations for how you can raise your performance.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.
24 February 2020
Customer Service Essentials: Measuring Customer Effort EST: 11:00 a.m. | GMT: 16:00
Customer service and support leaders need to build the business case for measuring customer effort, which is the key metric behind becoming a world-class service organization. To build the case internally for measuring customer effort, customer service and support leaders must leverage the metric’s 3 key advantages: Predictive validity, actionability and relatability. Join this complimentary Gartner webinar to find out what drives customer effort, how to measure it, and how reducing it improves the customer service experience while shrinking your cost to serve.

Return to this web page to watch the webinar live and on-demand. Questions about registering or watching? Email us: gartnerwebinars@gartner.com

Analyst Profile

Neil Rickard

VP Analyst

Roles and Responsibilities

Neil Rickard's Recent Gartner Activity

Latest Research

Background

Previous Experience

Professional Background

Education

Languages

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