Analyst Profile

Wm. L. Hahn

Principal Research Analyst

22 years at Gartner , 21 years industry experience
DE USA

Roles and Responsibilities

Will Hahn covers Tier 1 communications service provider (CSP) strategies in North America as well as overall market conditions in Africa. He looks at new revenue opportunities for CSPs, such as connected home and connected car, direct CSP billing, the rise of e-SIM, the virtual operator and smart utility model. Mr. Hahn has taken a special interest in the South African market for nearly two decades.

Areas of Coverage

Networking & Communications Services

Wm. L. Hahn's Recent Gartner Activity

Latest Research

Background

Previous Experience

Prior to joining Gartner, Mr. Hahn worked as an inquiry analyst for Northern Business Information in New York City. Before that, he taught ancient medieval history for 13 years at private preparatory schools in upstate New York.

Professional Background

Northern Business Information, Inquiry Analyst, 1 year

Education

B.A., History, Williams College
M.A., Medieval History, Fordham University

Languages

English

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25 June 2018
Closing the Digital Talent Gap at Midsize Enterprises Midsize enterprises face big challenges to secure talent for digital business transformation. CIOs at MSEs must build an attractive culture, create a long-term workforce development plan, broaden talent search and capitalize on a distinctive employer brand to win the race for digital workers.
30 May 2018
Creating a Sustainable Strategy for Sourcing at Midsize Enterprises CIOs of midsize enterprises lack dedicated sourcing, procurement and relationship management resources. To remedy this, they must implement a pragmatic sourcing strategy that aligns with business goals, achieves the desired outcome of decisions, and leads to an understanding of the marketplace.

23 Jul 2018
Panel Discussion: Emerging Trends in Customer Service & Support Technology EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 Due to the increasing complexity of consumer interactions, customer service organizations need a complex set of applications to support customer engagement across a growing mix of agent-assisted and self-service channels. In this unique panel discussion style webinar, Principal Executive Advisor Pete Slease will moderate a conversation with Gartner Research Directors Jim Davies and Nadine LeBlanc on emerging trends in customer service and support technology. Our aim is to help you navigate the waters of customer service applications in order to select the best technologies and vendors to meet your customers' needs. During this session, you can also ask the panelists your questions on this topic.
23 Jul 2018
Build and Deploy Business Models and Strategy EDT: 11:00 a.m. | PDT: 8:00 a.m. | BST: 16:00 Business models and strategy are mutually complementary, essential tools for navigating the landscape of digital business. Yet many enterprises have weak or nonexistent strategy and very few have documented their business models. This webinar addresses the respective structures and roles of business models and strategy. You will receive insights into how CIOs and IT leaders can build and deploy business models and strategy to chart a path to the enterprise's digital destination.