Author Profile

Matt Crossley

Matt Crossley

Sr Director Analyst

1 year at Gartner,  20 years' experience

Location:  Denmark  |  Language(s):  English

Roles and Responsibilities

Matt Crossley is a Senior Director Analyst in the IT Monitoring team within Gartner for IT Leaders & Tech Professionals. Covering IT Infrastructure Monitoring (ITIM), availability and performance monitoring, alerting and Event Management.


Previous Experience

Working in one of Denmark's leading Infrastructure & Application Outsourcing Managed Service Providers, with a focus on Life Science/Pharmaceutical Industry Product Management & Ownership of a portfolio of core supporting technologies including: Monitoring; Infrastructure, Process & Task Automation; Configuration Management (CMDB); Integration; and Service Management (ITSM). Defining and delivering a roadmap for core technologies supporting strategic corporate objectives, collaborating with various lines of business, customer demand units and project management to define business need and prioritize development. Leading a global team (35+ FTE) of architects, developers and operational specialists working using both agile and waterfall approaches to deliver digital transformation via a combination of enterprise platforms and in-house developed solutions. Vendor Management at strategic, tactical, and operational levels including ELA negotiation.

Professional Background

  • NNIT A/S, Director, Global, Head of Operations Management & Service Management, 3 years
  • NNIT A/S, Manager, Global Head of Monitoring Services, 2 years
  • NNIT A/S, Senior Application Manager, 2 years


  • University of Leeds: MA Communication Studies
  • University of Stirling: BA (Hons) Business Studies/Marketing