Analyst Profile

Alexandre Oddos

Alexandre Oddos

VP Analyst

1 year at Gartner,  26 years industry experience

Location:  France  | Language(s):  English, French

Roles and Responsibilities

Alexandre Oddos is a VP analyst in the TSP organisation covering CRM Customer Services & Support. This ranges across the entire customer experience with a focus for vendors and end user customers on how to greatly orchestrate this. Customer Services and Support covers CCI & CCaas, Customer Engagement Center, Digital Services, Workforce Engagement Management, Fiels services management.

Background

Previous Experience

I was the deputy CEO in charge of globally orchestrating activities for all our international regions covering, sales, marketing, operations, support, services. This implied also full P&L management, strategy, 3 year business plan, and making sure the company was orchestrating its activities to be aligned with Shareholders strategy. (ie: cloud)

Professional Background

  • LDCT, CEO, 2 years
  • Microsoft, Managing director business application (CRM-ERP), 8 years
  • Vocalcom, Chief Operating Officer, 7 years

Education

  • Bachelor of Engineering in Electronics from Coventry University

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