Analyst Profile

Susan Cournoyer

Susan Cournoyer

Managing Vice President

21 years at Gartner ,  22 years industry experience
Boston, MA USA

Roles and Responsibilities

Susan Cournoyer is a Managing Vice President for Gartner Research, where she is part of the Technology and Service Provider group. She is responsible for managing the Banking, Insurance, and Retail Team, which provides advisory services to technology and service providers seeking to develop and refresh vertical industry product planning, strategy, and execution.


Previous Experience

Prior to joining Gartner, Ms. Cournoyer was with the Federal Reserve Bank of Boston, where she was responsible for analyzing regulatory compliance by retail banking organizations, focusing on their lending to small and midsize businesses and their use of customer segmentation strategies and geographic information systems.

Professional Background

Federal Reserve Bank of Boston, Research Analyst, 3 years


B.A., Tufts University
M.S., Management, Carnegie Mellon University



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