Analyst Profile

Cathy Tornbohm

Cathy Tornbohm

Research VP

20 years at Gartner ,  26 years industry experience
United Kingdom

Roles and Responsibilities

Cathy Tornbohm has more than 25 years' experience in the industry and is a Gartner Vice President responsible for business process outsourcing (BPO) and services research. She specializes in researching the advantages and challenges of adopting BPO for administrative purposes, specifically finance and accounting, and procurement BPO. Her expertise involves analyzing the latest best practices in adopting IT and BPO services. Ms. Tornbohm also covers the emerging areas of robotic process automation which is not artificial intelligence. She specializes in BPO for administrative purposes, specifically finance and accounting BPO, which includes accounts payable BPO, accounts receivable BPO, order-to-cash BPO, source-to-pay BPO and procurement BPO. Her research includes analysis of end-user requirements, BPO companies' market offerings, end-user sourcing and market sizing of BPO adoption, cloud and business process as a service.

Areas of Coverage

  • Outsourcing & IT Services


Previous Experience

Prior to joining Gartner, Ms. Tornbohm provided strategic market and competitive analysis for BT and Cable and Wireless and at Mobil Oil in sourcing and procurement.

Professional Background

BT Consulting and Systems Integration, Market Research Manager, 6 years
Cable & Wireless, Market Research Manager, 1 year
Mobil Oil, Procurement Analyst, 1 year

Industry Awards/Accolades

Two Gartner Thought Leadership Awards


B.S., Industrial Business Systems, De Montfort University
M.S., Marketing and Product Management, Cranfield University