Analyst Profile

Kimberly Harris-Ferrante

Kimberly Harris-Ferrante

VP Distinguished Analyst

20 years at Gartner ,  19 years industry experience

Roles and Responsibilities

Kimberly Harris-Ferrante is a Vice President and Distinguished Analyst in Gartner Research, where she is responsible for monitoring the business and technology trends within the global property and casualty and life insurance industries. She specializes in business strategies and technologies to support digitalization, customer experience management, multichannel delivery, claims transformation, telematics/IOT and analytics/big data. She leads the Gartner hype cycles on P&C and life insurance and researches topics such as impact on emerging technologies and CIO management best practices.

Areas of Coverage

  • Insurance


Previous Experience

Ms. Harris-Ferrante has been active in the research field since 1992 and has been involved in multiple projects in social sciences, healthcare, law and information technology. In these positions, she supported quantitative research projects, including focus group support, survey creation, data entry, programming, statistical analysis and report writing.

Professional Background

East Carolina University, Research Assistant, 2 years
Research Triangle Institute, Health Analyst, 6 years


B.A., Psychology, University of North Carolina at Chapel Hill
Completed Course Work for a Ph.D. at North Carolina State University (Key Areas of Concentration Included Research Methodology and Statistics)
M.A., Sociology, East Carolina University