Analyst Profile

Roles and Responsibilities

Gianluca Tramacere is a Vice President in Gartner Technology & Service Provider Research. His focus is on the IT Infrastructure Outsourcing market in Europe. He has considerable experience in providing advice to service providers to assist them in the design of their optimum go-to-market strategy to address the current market evolution while searching for areas of sustainable growth. Currently he has a major focus on defining the impact that "bimodal" will have on the IT services market and the necessary steps that providers will need to undertake in order to leverage this opportunity. In addition, Mr. Tramacere is responsible for analyzing major trends in the market and for managing Gartner's forecasts for IT management services in Europe. He is also responsible for advising end-user organizations on sourcing strategy, focusing on the evaluation and selection criteria needed to identify the ideal provider to establish a successful, long-term relationship. Finally, he is the Agenda Manager for Gartner's Improving Service Providers' Operational Effectiveness research agenda.

Background