Analyst Profile

Drew Kraus

Drew Kraus

VP Analyst

20 years at Gartner ,  31 years industry experience

Roles and Responsibilities

Drew Kraus is a VP Analyst covering contact center infrastructure and cloud-based solutions as a member of Gartner's Customer Service and Support Technology team. Mr. Kraus has more than 28 years of experience working in the enterprise communications solutions field, including more than 19 years at Gartner. Working with contact center planners and decision makers, Mr. Kraus supports contact center and customer service operations, technology and planning functions throughout the planning, buying, operations and solutions replacement life cycle. In support of technology and service providers, Mr. Kraus provides strategic guidance in product development and positioning, as well as identifying new market opportunities and developing go-to-market strategies.


Previous Experience

Before joining Gartner, Mr. Kraus spent more than 10 years in marketing voice-related technologies, focusing on market analysis and competitive positioning. His experience includes positions at Aspect Telecommunications and Octel Communications.

Professional Background

Aspect Communications, Competitive Analyst, 3 years
Nortel, Marketing Analyst (Intern), 1 year
Octel, Competitive Consultant, 9 years


B.S., Marketing and Management, California Polytechnic State University in San Luis Obispo



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