Analyst Profile

Laurie F. Wurster

Laurie F. Wurster

Research Director

12 years at Gartner ,  32 years industry experience
NH USA


Roles and Responsibilities

Laurie Wurster is a Research Director in Gartner for the Technology and Service Provider Research organization. Her expertise spans several areas, including IT operations management (ITOM), open computing (open-source software [OSS]), licensing, entitlement management, electronic software delivery (ESD), project and portfolio management (PPM), and application development (AD) markets, and she advises vendor, invest and end-user clients on trends and opportunities. Ms. Wurster follows these markets with a worldwide view and advises business leaders on strategic go-to-market, branding and business models, as well as market opportunities in emerging markets. Her extensive background as an IT professional (nearly 30 years) on both the supply and demand sides of the business enables her to provide solid real-world practical and actionable advice. Prior to joining Gartner, Ms. Wurster was an independent e-business consultant, working with small and midsize companies to determine Internet strategies for marketing, e-commerce and online (self-help) customer support. In addition to managing the design and implementation of these strategies, she conducted the market research and competitive and product analysis required to best position her clients' Internet strategies.

Areas of Coverage

  • Web Services
  • IT Operations
  • Software Markets

Background

Previous Experience

Ms. Wurster has 30 years of experience in the computer industry. In her previous position, she was an associate director, focused on e-business, in the Technology Marketplace area of Gartner Consulting. Prior to joining Gartner, Ms. Wurster was an independent e-business consultant, working with small and midsize companies to determine Internet strategies for marketing, e-commerce, electronic software delivery and online customer support. During this period, she was also a contributing writer to Software Developer and Publisher Magazine. Further in the past, she was the program manager for worldwide online information systems and expertise locators for Digital Equipment Corporation and Shiva Corporation.

Professional Background

Gartner Consulting, Associate Director, 2 years
Shiva Corporation, Information Officer, 3 years
Wurster Consulting Group, Owner/Operator, 3 years

Education

B.S., Communications, Central Connecticut University
Executive M.B.A., Northeastern University, Boston
Graduate Certificate in Technical Writing, Northeastern University, Boston
M.Ed., Communications, Bloomsburg University, Pennsylvania

Languages

English