Analyst Profile

Jessica Ekholm

Jessica Ekholm

VP Analyst

19 years at Gartner ,  19 years industry experience
United Kingdom

Roles and Responsibilities

Jessica Ekholm works as a Research Vice President in the Personal Technology team covering customer experience (CX). Her CX focus is particularly on how to use AI to enhance the Customer Experience. Other focus areas are: digital channels, digital omni-channel experiences, next gen-customer and the future of experiences. In addition she covers the connected home, intelligent home, mobile apps, mobile messaging and personal technology market trends. She works closely with a myriad of providers from digital innovator start-ups to established personal technology providers from across the globe. #CustomerExperience #CX #UserExperience #DigitalInnovation #FutureofExperiences #Connectedhome #IntelligentHome #Apps #Mobile #Personaltechnology #Devices #digitalchannels #omnichannel #digitalexperiences

Areas of Coverage

  • Mobile & Wireless


Previous Experience

Before joining the Personal Technologies team, Ms. Ekholm worked as a Senior Business Analyst for the Gartner Cross-Technology department, concentrating on financial sector and vendor clients in Europe.

Professional Background

Computacenter, Business Analyst, 1 year

Industry Awards/Accolades

How to create a compelling connected home experience


B.S., European Business Studies, Vaxjo University, Sweden
M.S., International Trade and Finance, Lancaster University, U.K.
M.S., with distinction, Economics, Vaxjo University, Sweden



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