Analyst Profile

Jessica Ekholm

Jessica Ekholm

Research VP

19 years at Gartner ,  19 years industry experience
United Kingdom

Roles and Responsibilities

Jessica Ekholm works as a Research Vice President and leads the Key Initiative "Enhance the Technology and Service Provider Customer Experience." She focuses on customer experience, personal digital services, connected home, mobile apps and disruptive players in the market. She works closely with service providers, device and network infrastructure providers, and app ecosystem players. Ms. Ekholm works on contextual end-user experiences and supports Gartner's ongoing mobile application research, including the rise of intelligent apps. She leads the end-user app survey and analysis and specializes in mobile messaging (OTT) app providers, mobile health and fitness, and the connected home. Customer experience and particularly of how to use AI to enhance customer experiences is of key priority of Ms. Ekholm's research agenda.

Areas of Coverage

  • Mobile & Wireless


Previous Experience

Before joining the Personal Technologies team, Ms. Ekholm worked as a Senior Business Analyst for the Gartner Cross-Technology department, concentrating on financial sector and vendor clients in Europe.

Professional Background

Computacenter, Business Analyst, 1 year


B.S., European Business Studies, Vaxjo University, Sweden
M.S., International Trade and Finance, Lancaster University, U.K.
M.S., with distinction, Economics, Vaxjo University, Sweden