20 years at Gartner
20 years industry experience
Roles and Responsibilities
Jessica Ekholm works as a Vice President covering customer experience (CX). Her CX focus is particularly on how to use AI to improve the customer experience. Including how to: Use AI to understand customers better (VoC/NLP/sentiment analysis/emotion AI) Use AI to improve the sales experience and customer services. She also heads up and helps Technology Product Managers on how to create compelling customer experiences. In addition, Ms. Ekholm covers the connected home, intelligent home and mobile messaging.
Jessica Ekholm's Recent Gartner Activity
Panel Discussion: Ways AI Transforms the Customer Experience
17 September 2018
How AI Will Impact the Customer Experience of the Future
16 October 2018
On-Demand & Upcoming Webinars
Gartner Customer Experience & Technologies Summit
22 May 2019 - 23 May 2019
Upcoming Gartner Events
Before joining the Personal Technologies team, Ms. Ekholm worked as a Senior Business Analyst for the Gartner Cross-Technology department, concentrating on financial sector and vendor clients in Europe.
Computacenter, Business Analyst, 1 year
B.S., European Business Studies, Vaxjo University, Sweden
M.S., Economics, Vaxjo University, Sweden, With Distinction
M.S., International Trade and Finance, Lancaster University, U.K.