Jessica Ekholm | Gartner

Analyst Profile

Jessica Ekholm

Jessica Ekholm

Research Director

18 years at Gartner ,  18 years industry experience
Staines-Upon-Thames United Kingdom

Roles and Responsibilities

Jessica Ekholm works as a Research Director and leads the Key Initiative "Enhance the Technology and Service Provider Customer Experience." She focuses on personal digital services, connected home, mobile apps and disruptive players in the market. She works closely with service providers, device and network infrastructure providers, and app ecosystem players. Ms. Ekholm works on contextual end-user experiences and supports Gartner's ongoing mobile application research, including the rise of intelligent apps. She leads the end-user app survey and analysis and specializes in mobile messaging (OTT) app providers, mobile health and fitness, and the connected home. She leads the mobile broadband service focus, including LTE, covering mobile data traffic, mobile data usage, mobile video trends and mobile video optimization.

Areas of Coverage

  • Mobile & Wireless


Previous Experience

Before joining the Personal Technologies team, Ms. Ekholm worked as a Senior Business Analyst for the Gartner Cross-Technology department, concentrating on financial sector and vendor clients in Europe.

Professional Background

Computacenter, Business Analyst, 1 year


B.S., European Business Studies, Vaxjo University, Sweden
M.S., International Trade and Finance, Lancaster University, U.K.
M.S., with distinction, Economics, Vaxjo University, Sweden