18 years at Gartner
18 years industry experience
Staines-Upon-Thames, United Kingdom
Roles and Responsibilities
Jessica Ekholm works as a Research Director and leads the Key Initiative "Enhance the Technology and Service Provider Customer Experience." She focuses on personal digital services, connected home, mobile apps and disruptive players in the market. She works closely with service providers, device and network infrastructure providers, and app ecosystem players. Ms. Ekholm works on contextual end-user experiences and supports Gartner's ongoing mobile application research, including the rise of intelligent apps. She leads the end-user app survey and analysis and specializes in mobile messaging (OTT) app providers, mobile health and fitness, and the connected home. She leads the mobile broadband service focus, including LTE, covering mobile data traffic, mobile data usage, mobile video trends and mobile video optimization.
Areas of Coverage
- Mobile & Wireless
Jessica Ekholm's Recent Gartner Activity
Alternative Channels for Engaging Customers of the Future
Cool Vendors in Personal Devices, 2017
Cool Vendors in AI for Conversational Platforms, 2017
Before joining the Personal Technologies team, Ms. Ekholm worked as a Senior Business Analyst for the Gartner Cross-Technology department, concentrating on financial sector and vendor clients in Europe.
Computacenter, Business Analyst, 1 year
B.S., European Business Studies, Vaxjo University, Sweden
M.S., International Trade and Finance, Lancaster University, U.K.
M.S., with distinction, Economics, Vaxjo University, Sweden