Analyst Profile

Bern Elliot

VP Distinguished Analyst

17 years at Gartner , 31 years industry experience
PA USA

Roles and Responsibilities

Bern Elliot is a Vice President and Distinguished Analyst with Gartner Research. Mr. Elliot has been with Gartner for more than 15 years, and he is currently a Lead Analyst in the unified communications and collaboration (UCC), UCC as a service (UCaaS and Cloud PBX), digital workplace and contact center areas. His research interests are broad, and they include communications infrastructure, VoIP, speech recognition, organizational development, digital business and collaboration issues.

Areas of Coverage

Networking & Communications Equipment
Networking & Communications Services

Bern Elliot's Recent Gartner Activity

Latest Research

A Framework for Applying AI in the Enterprise
28-Jun-2017
The Gartner CRM Vendor Guide, 2017
09-Jun-2017
Alternative Channels for Engaging Customers of the Future
07-Jun-2017

Background

Previous Experience

In his more than 30 years of IT experience, Mr. Elliot has served in a variety of technical and managerial roles, including as a Computer Telephony and Messaging (CTI) Architect for three Fortune 100 financial services firms, a Call Center Strategic Assessments Specialist for major North American and European switch vendors, and a Telecommunications Systems Designer for major computing firms. He has also been Product Manager with several internet startups. Mr. Elliot was the founding chair and coordinator for several internet messaging and directory standards initiatives, including Voice Profile for Internet Messaging (VPIM).

Professional Background

Electronic Messaging Association, Chair for the Internet Standards Group - VPIM, 8 years
MBNA Bank, Senior Contact Center CTI Systems Architect, 1 year
Vanguard Communications, Senior Consultant, 5 years

Education

Holds patents in the voice groupware area
M.S., Computer Sciences, University of Massachusetts at Amherst; Master's Thesis topic: Artificial Intelligence and Machine Learning
Worked with Wharton Business School faculty developing models for IT technology adoption

Languages

English
French

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11 July 2017
Capitalizing on Your Business Ecosystems Economy: A Gartner Trend Insight Report Organizations are increasingly focusing outward on their business ecosystems to fuel innovation. To capitalize on these opportunities, CIOs must develop a proactive strategy for engaging in their business ecosystems, and select the right mix of business and technology to support this strategy.
7 July 2017
Forecast Alert: IT Spending, Worldwide, 2Q17 Update Gartner's forecast for 2017 worldwide dollar-valued IT spending growth has been revised up 1.0% to 2.4%, an increase from 0.3% in 2016. The constant-currency forecast is unchanged at 3.3% for 2017. Technology product management leaders should pay close attention to currency fluctuations in 2017.

24 Jul 2017
How to Build an Effective ITAM Policy EDT: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 14:00 Policies are important. They have far-reaching consequences in terms of budget, risk control and legal position. We discuss some pragmatic considerations to help you get your IT asset management (SAM) policy right.
26 Jul 2017
Enhance Your Data Governance Initiative With Information Stewardship Applications EDT: 9:00 a.m. | PDT: 6:00 a.m. | GMT: 13:00 New packaged solutions in support of information stewardship are emerging. CDOs and information stewards must look at the capabilities of these solutions to secure the right application investment.