Analyst Profile

Bern Elliot

Distinguished VP Analyst

20 years at Gartner , 42 years industry experience
PA USA

Roles and Responsibilities

Bern Elliot is a Vice President and Distinguished Analyst with Gartner Research. Mr. Elliot has been with Gartner for more than 18 years. His current research focus is artificial intelligence (AI) generally, with an added focus on natural language processing (NLP), machine translation, and customer self-service.

Areas of Coverage

Networking & Communications Equipment
Networking & Communications Services

Bern Elliot's Recent Gartner Activity

Latest Research

Vendor Rating: Amazon
07-Jul-2020
Hype Cycle for Natural Language Technologies, 2020
06-Jul-2020
Cool Vendors in CRM Customer Service and Support
15-May-2020

On-Demand & Upcoming Webinars

Beyond Chatbots: Defining Your Enterprise Conversational Platform Strategy
11 February 2020

Background

Previous Experience

In Mr. Elliot's previous coverage within Gartner he was a Lead Analyst in the areas of contact center infrastructure and Unified Communications. In his more than 20 years of IT experience prior to Gartner, Mr. Elliot has served in a variety of technical and managerial roles, such as a CTI Architect for three Fortune 100 financial services firms, a contact center strategic assessments specialist for North American and European communications vendors, and a communications systems designer for major computing firms. He has also been Co-Founder and Product Manager with several internet startups. Mr. Elliot was the Founding Chair and Coordinator for several internet messaging and directory standards initiatives, including Voice Profile for Internet Messaging (VPIM).

Professional Background

Electronic Messaging Association, Chair for the Internet Standards Group - VPIM, 8 years
MBNA Bank, Senior Contact Center CTI Systems Architect, 1 year
Vanguard Communications, Senior Consultant, 5 years

Education

Holds patents in the voice groupware area
M.S., Computer Sciences, University of Massachusetts at Amherst; Master's Thesis topic area: Artificial Intelligence and Machine Learning
Worked with Wharton Business School faculty developing models for IT technology adoption

Languages

English
French

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4 December 2018
Top 25 North American Supply Chain Graduate University Programs, 2018 As supply chain roles require more business and technology expertise and masters' level supply chain programs proliferate, a re-evaluation of university partnerships is a must. Supply chain leaders can use these rankings to identify the programs best equipped to help them recruit the right talent.
13 November 2019
The Healthcare Supply Chain Top 25 for 2019 In its 11th year, the Healthcare Supply Chain Top 25 highlights supply chains that successfully advance healthcare by improving patient outcomes and controlling costs. Supply chain leaders in the healthcare industry can use lessons from these leading organizations to improve their own operations.

12 August 2020
Use Adaptive Strategy to Succeed in a Volatile World EDT: 10:00 a.m. | BST: 15:00
Adaptive strategy is key to navigating the rapidly changing and uncertain world. Leading enterprises are responding by adopting an adaptive strategy approach, which enables them to respond quickly to new threats and opportunities. This complimentary webinar will explore a series of case studies from organizations that currently use adaptive strategy. We also will look at how every enterprise can use the same tools and techniques to navigate the COVID-19 pandemic.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.
12 August 2020
Preserve the Employee Experience by Addressing External Factors EDT: 11:00 a.m. | BST: 16:00
In the wake of COVID-19, HR leaders face an unprecedented number of external forces that can negatively impact the employee experience, such as health concerns, living situations, financial security, social unrest, and politics. Even before the onset of a global pandemic, more than 60 percent of employees agreed that what they want from their work experience is influenced by factors outside of the organization’s control (e.g., previous work experiences, personal life experiences and peers’ work experiences). This complimentary webinar looks at the external factors influencing the employee experience and how HR can prevent them from having a negative impact.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.

Analyst Profile

Bern Elliot

Distinguished VP Analyst

Roles and Responsibilities

Areas of Coverage

Bern Elliot's Recent Gartner Activity

Latest Research

On-Demand & Upcoming Webinars

Background

Previous Experience

Professional Background

Education

Languages

Manage Finance Talent Supply & Demand

Creating a Culture That Performs

Gartner Top 10 Strategic Technology Trends for 2018

Managing R&D Portfolios

Speed Up Legal Reviews

Should You Build or Buy a Customer Data Platform?

Gartner Predictions for the Future of Supply Chain Operations in 2018

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