Analyst Profile

Bern Elliot

Distinguished VP Analyst

21 years at Gartner , 43 years industry experience
USA

Roles and Responsibilities

Bern Elliot is a Vice President and Distinguished Analyst with Gartner Research. Mr. Elliot has been with Gartner for more than 20 years. His current research focus is artificial intelligence (AI) generally, with an added focus on natural language processing (NLP), machine translation, and customer engagement and service.

Bern Elliot's Recent Gartner Activity

Latest Research

3 Ways AI Benefits Customer Service Organizations
03-Nov-2021
Choosing the Right Conversational AI Platform
26-Aug-2021
Applying AI — Governance and Risk Management
26-Jul-2021

On-Demand & Upcoming Webinars

Beyond Chatbots: Defining Your Enterprise Conversational Platform Strategy
11 February 2020
Top Tech Trends in Customer Service & Support for 2021 and Their Future Impacts
22 September 2021

Background

Previous Experience

In Mr. Elliot's previous coverage within Gartner he was a Lead Analyst in the areas of contact center infrastructure and Unified Communications. In his more than 20 years of IT experience prior to Gartner, Mr. Elliot has served in a variety of technical and managerial roles, such as a CTI Architect for three Fortune 100 financial services firms, a contact center strategic assessments specialist for North American and European communications vendors, and a communications systems designer for major computing firms. He has also been Co-Founder and Product Manager with several internet startups. Mr. Elliot was the Founding Chair and Coordinator for several internet messaging and directory standards initiatives, including Voice Profile for Internet Messaging (VPIM).

Professional Background

Electronic Messaging Association, Chair for the Internet Standards Group - VPIM, 8 years
MBNA Bank, Senior Contact Center CTI Systems Architect, 1 year
Vanguard Communications, Senior Consultant, 5 years

Education

Holds patents in the voice groupware area
M.S., Computer Sciences, University of Massachusetts at Amherst; Master's Thesis topic area: Artificial Intelligence and Machine Learning
Worked with Wharton Business School faculty developing models for IT technology adoption

Languages

English
French

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10 December 2021
The Future of Cloud: Prepare for 2025 EST: 10:00 a.m. | GMT: 15:00
By 2025, cloud computing will be pervasive. Cloud will drive not only technological innovation, but also serve as the foundation for business innovation. This complimentary webinar will help IT and business leaders develop cloud strategies while mapping out cloud’s evolutionary course for executive leaders, peers and teams.
10 December 2021
3 Steps for Tech CEOs to Increase Landing Page Lead Generation EST: 11:00 a.m. | GMT: 16:00
Tech CEOs must consider many elements of a demand generation campaign, including landing pages, when planning and delivering campaigns. A positive visitor experience can increase conversion rates and generate quality leads faster, so that experience must factor highly into any demand generation campaign. Well-crafted landing pages are essential to the success of a demand generation campaign, and they must communicate a clear, actionable value exchange and be designed to compel visitors to convert on the campaign that drove them there. This complimentary webinar looks at the three key steps for enabling a positive visitor experience, and what you must do to create a demand generation campaign that generates quality leads.

Analyst Profile

Bern Elliot

Distinguished VP Analyst

Roles and Responsibilities

Bern Elliot's Recent Gartner Activity

Latest Research

On-Demand & Upcoming Webinars

Background

Previous Experience

Professional Background

Education

Languages

Manage Finance Talent Supply & Demand

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