Analyst Profile

Bern Elliot

Bern Elliot

VP Distinguished Analyst

17 years at Gartner ,  39 years industry experience
PA USA


Roles and Responsibilities

Bern Elliot is a Vice President and Distinguished Analyst with Gartner Research. Mr. Elliot has been with Gartner for more than 18 years, and he is currently a Lead Analyst in the areas of artificial intelligence (AI), unified communications and collaboration (UCC), contact centers and customer self-service. His broad research interests include AI, communications, speech recognition, integrating communications and AI with business processes, and organizational development.

Areas of Coverage

  • Networking & Communications Equipment
  • Networking & Communications Services

Background

Previous Experience

In his more than 30 years of IT experience, Mr. Elliot has served in a variety of technical and managerial roles, such as a CTI Architect for three Fortune 100 financial services firms, a contact center strategic assessments specialist for North American and European communications vendors, and a communications systems designer for major computing firms. He has also been Co-Founder and Product Manager with several internet startups. Mr. Elliot was the Founding Chair and Coordinator for several internet messaging and directory standards initiatives, including Voice Profile for Internet Messaging (VPIM).

Professional Background

Electronic Messaging Association, Chair for the Internet Standards Group - VPIM, 8 years
MBNA Bank, Senior Contact Center CTI Systems Architect, 1 year
Vanguard Communications, Senior Consultant, 5 years

Education

Holds patents in the voice groupware area
M.S., Computer Sciences, University of Massachusetts at Amherst; Master's Thesis topic area: Artificial Intelligence and Machine Learning
Worked with Wharton Business School faculty developing models for IT technology adoption

Languages

English
French