Analyst Profile

Daniel O'Connell

Daniel O'Connell

VP Analyst

13 years at Gartner ,  27 years industry experience
NC USA


Roles and Responsibilities

Daniel O'Connell is a Research Vice President in Gartner's Technology Service Provider (TSP) group. He now resides in the Commercial Industries team, and will increasingly be covering the retail vertical. Mr. O'Connell has extensive experience working with Product Managers and Tech CEOs in areas such as Unified Communications (UC), cloud contact center as a service (CCaaS), and communications platform as a service (cPaaS). Mr. O'Connell's cPaaS research examines how API-enabled building blocks for SMS, social media messaging, mobile connectivity, and security can digitally enable Fortune 2000 digital adopters. Mr. O'Connell works closely with established and emerging vendors, service providers, and systems integrators participating in the UC, cPaaS, and CCaaS markets. Notable vendors Mr. O'Connell works with include Cisco (BroadSoft, Webex and HCS), Microsoft (Teams/Skype), Google (Hangouts), BroadSoft, 8x8, Genesys, Twilio, Bandwidth, and Infobip. Mr. O'Connell also works with end-user clients, assisting them in identifying how cloud UC/ contact center services can be leveraged in their business. His recommendations to users focus on market pricing, vendor selection, RFP preparation, and requirements definition. Investor clients also work with Mr. O'Connell to understand such market dynamics as the shift to the cloud, importance of channel partners, pricing trends, and the emergence of new technologies.

Background

Previous Experience

Previously, Mr. O'Connell worked with federal-sector clients in the area of emergency communications. These clients sought technical solutions for improving the resiliency and robustness of public wireline, wireless and IP networks. Mr. O'Connell mapped out the expected LEC and IXC TDM to NGN IP transformation and projected the impact on emergency communications programs. In addition, he served as the lead author of numerous winning proposal efforts.

Professional Background

Alcatel, Product Manager, 6 years
Booz Allen Hamilton, Associate, 2 years
Gartner/Rendall & Associates, Director, 6 years

Education

B.S., Electrical Engineering, Villanova University
M.B.A., Finance and Strategy, University of North Carolina, Beta Gamma Sigma Honors
M.S.E.E., Telecommunications and Computers, George Washington University

Languages

English

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