Author Profile

Eric Goodness

Eric Goodness

Distinguished VP Analyst

23 years at Gartner,  34 years' experience

Location:  Boston, MA USA  |  Language(s):  English

Roles and Responsibilities

Eric Goodness is a research VP in Gartner's Technology and Service Provider research practice. In this role, Mr. Goodness collaborates within a global team of analysts to research the emerging technologies and trends that are changing how businesses compete and shape the future of markets, governments, and society. The focus of his research is to accelerate the pace of IT innovation and the positive outcomes recognized by business and society in the adoption of advanced technologies. The key output of his research is evidence-based knowledge transfer to technology product leaders such as Tech CEOs, General Managers, Product Managers, and Product Marketers. The intent is to align emerging technologies, market trends and user-wants-and-needs to deliver highly successful products and services.


Previous Experience

Prior to joining Gartner, Mr. Goodness was a director for global sales and bid support, a global operations manager for solution integration; and, a service product manager and marketer for managed service products focusing on early deployments of RPA and advanced analytics for automated network and systems management and remediation.

Professional Background

  • Bay Networks, Senior Marketing Manager - Support, Professional and Managed Services, 2 years
  • Cabletron Systems, Director of Network Services, Operations Manager, 5 years
  • Nortel Networks, Senior Marketing Manager - Enterprise and Carrier Services, 2 years


  • Public Administration, University of Maine

Industry Awards/Accolades

  • 2015 Inquiry Excellence Award
  • 2016 Thought Leadership Award
  • 2017 Inquiry Excellence Award
  • Business Process Management (Certified)
  • ITIL - Foundation (Certified)